The EcoWash team got right back to me regarding the soaking wet experience I had at their wash per…read moremy previous review here on Yelp. They were polite, apologetic and refunded me promptly. They also let me know they were taking care of the faulty hose ASAP.

**Update 1 Aug 2024**…read more I went back thru the carwash yesterday and both of my issues had been remedied/corrected. The air dryer ran for the full cycle and I checked 3 of the 4 card swipers (4th bay was out of order) and my card did not get snagged whatsoever. Owner has been very quick to respond to messages and also taking action on repairs. I like that the touchless carwash has 4 selections and does a good job of reaching all areas of even my larger pickup. I have been using this facility since it opened a couple years ago. I was excited considering I would drive all the way to Marshall to use their touchless but now have a facility about 5 minutes away. Over the past 2 years the dryer function has deteriorated with a majority of the time it only running for about 15 seconds before shutting off, even though we pay for 60 seconds. 2nd issue is the card swipers in the bay's. Not only do 2 of them not read cards, but 1 of them actually "chews" up the edges of your card, peeling back the lamination and scuffs/scratches the magnetic strip on the back of the card. The convenience of the ability to use credit/debit cards in the bays would be great if they could actually be used. The reliability concerns with the touchless drive-thru dryer are all enough to send me back to my original wash in Marshall. It's worth the longer drive (15-20ish minutes 1 way) for the peace of mind knowing their equipment has never let me down. ** Update ** I did post on 2 platforms. I found the facebook site after this one and had the opportunity to message directly with the owner. I feel that they listened to my concerns and took them seriously. I will revise both this rating and the Facebook once the requested repairs to their facility have been made.

I booked the full detail package and let me tell you my car was extremely clean and the service…read morepretty good and the quality was top notch. Really approachable and very good prices . I will definitely be using his services again

From the owner: The Urban Wash Co is not your average car wash — we’re a locally owned, mobile detailing service…read morebased in Grand Rapids, MI, committed to making your car look and feel brand new without you ever leaving your driveway. We bring convenience, quality, and care right to your doorstep, using professional-grade products and techniques to deliver spotless results every time. What sets us apart is our dedication to detail, our customer-first approach, and our passion for what we do. We treat every vehicle like our own, whether it’s a quick wash or a full interior refresh with odor neutralizing treatment. We also offer pet hair removal services — perfect for pet lovers who ride with their furry companions. At The Urban Wash Co, we believe in being approachable, reliable, and bilingual — se habla español — so all of our customers feel welcome. We’re proud to serve our community with integrity and hustle, offering flexible scheduling, honest pricing, and a satisfaction-first guarantee. Choose The Urban Wash Co for a cleaner car, a friendlier experience, and the convenience you deserve. Your car will thank you — and so will your neighbors.