The team at The Car Guy 38th went above and beyond for me, and I'm happy to say I've found a new…read moremechanic, after searching for a couple of years. Communication was excellent. I was treated with respect, patience and honesty. Mike is an asset to the team. Thank you guys!

Great communication, diagnosis and price. Glad we found a…read moreshop in Tacoma, going forward!

I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

Scam alert: Blatant overcharging Buyer beware. My car show a…read morelot of warning lights on board. I took my car to Matsenko Auto Shop for a routine alignment and ended up getting scammed out of $590. They used sweet words to lure me in. They told me everything about they have to do check and work on all sensors to make sure my car working perfectly. That why I agree let them repair my car. But they do notthing in my car just using their computer to clear codes then return car to me within 1 hours. When I looked into standard pricing later, I realized just how badly I had been taken advantage of. Charging over $500 for a basic alignment is completely unacceptable and dishonest. More than a week warning lights issues come back I did call let them know about that they ask me bring my car back to them for check it. When i bring my car to their shop they ask me pay the same prices 500$ more to do that again. And replace all suspension. Bad customer service. No professional with customer. Look elsewhere for a mechanic who actually has integrity.

My family has been coming to this Bucky's for over a decade when automotive mishaps have happened…read moreto our vehicles. They helped us majorly again today when a car battery died in one of our vehicles. Bucky's got us in the next day diagnosing and fixed the problem for free. My wife practically had to force money as a tip on the manager who helped us. I have had a lot of adventures with auto mechanics but this Bucky's has always been dependable and helpful. Fair pricing and honest. Really my best experiences with auto mechanics have been at this location. I can't speak for other Bucky's but this one is our go to when we need anything with our cars. There's also a really neat bowling alley across the street with a great restaurant and miniature golf. Many times in the past I have gone across the street to Tower Lanes to eat breakfast or throw a few games while the guys at Bucky's do their thing. Something to consider if you have a few hours to kill down there.

I am definitely a new customer. They're honest and try their best to help diagnose and correct the…read moreissue.

Honest communication. The cost and length of service was fair and reasonable in my opinion. In…read moreone instance labor wasn't charged for an install. The issue was totally resolved; the car runs better BUT: my formerly very very stiff clutch is now smooth like butter! I don't know enough about mechanics to know the how/why, but that clutch is great and the car drives as it was meant to! Thank you so much guys and gals.

If you're looking for a shop you can ACTUALLY trust, look no further! I came in feeling skeptical…read moreafter a bad experience with another local shop, but Toni and Brandon immediately made me feel at home. It's rare to find a quality shop open on weekends these days. While I waited in their comfy lobby, I actually enjoyed chatting with the team. It felt more like catching up with friends than sitting in a mechanic's lobby. They are 100% transparent. Brandon only noted a repair I already knew was coming up and never pressured me to spend more. They truly love what they do and care about their clients. Definitely turning into a regular here! (Side note: Enter the parking lot from Washington St to find them easily!)

This review is overdue but I wanted to share my experience with everyone. Nate is the best and has…read moretons of experience with being ASE Blue Seal Certified. Nate was able to help me on two separate occasions with an oil change, coolant, timing belt, and anything else I needed. He was able to drive to me and was very professional while being fast and efficient. Nate is a super humble, super friendly and had no complaints with him servicing my car. I would recommend him to anyone and was able to save me so much time and stress!!!

Updating again: The business owner Nate just called me and was very polite and we both explained…read moreour sides of the situation. He was very apologetic and made sure to listen as to why I was so upset. I completely appreciated the call. He will be returning to finish my sons car and I feel confident he will get my sons car safely back on the road. Absolute trash company. My son had an appointment for Friday at 10 am. After almost an hour of waiting for "Proformance" to show up, my son finally hears back from the guy who says he can't make it, and if he can come the following day (Saturday) at 3 pm. Fine. So now it's Saturday. No call. No show. "Proformance" finally messages my son and moves the 3 pm time to 6 pm. Unprofessional. If he didn't want to do the job, he could have just said so. Thanks for wasting our weekend waiting around for nothing. UPDATE: The business owner just responded to my comment, by stating, that it was my son's idea to change the appointment date. I have my son's texts that day. My son only asked "Proformance" if they needed to change the day after THEY didn't show up for the appointment, after son had been waiting for 40 minutes PAST his appointment. Then today (Saturday) after "Proformance" said they would be out at 3 pm ( but it ended up more like 5pm) couldn't finish the job, because it was my son's fault he didn't have the bolts needed. Look, I'm just here stating my experience, as the person paying for this service. This is what I have been dealing with since Friday ( it's now Saturday evening). Oh, I didn't mention, that I have been calling "Proformance" this past week, asking how I can make payment, since my son does not live with me, and I am the one paying. I called 2 separate times, and left voicemails, with no response. This has been a complete nightmare, with no communication.. WHAT-SO-EVER.

My car broke down on the freeway. They were able to fix my car same day. Absolutely the nicest…read morepeople and their prices are fair too. Bonus, there's a great chicken and waffles place 1 block away while you wait :)

Another great experience at G Street Motors. Reasonably priced, prompt service, trustworthy…read moreadvising. Thanks guys!

A satisfactory experience with Emily's Garage! I called to…read morebook an appointment over the phone as I also had some questions on pricing and time. Customer service with the front and with the rest of the staff was professional, quick, and very thorough. An oil change with tire rotation and multi-inspection roughly took about 45mins. I can tell this place is really down to earth with good intentions to help with your car maintenance.

I have been going to Emily's Garage in Tacoma for several years now after being fed up with the…read moreservice (& prices) at the dealership where I purchased my (used) car. This was the best decision I made when I chose to go to Emily's Garage in Tacoma for all my car services! They have consistently provided excellent service and stand behind their products. Their prices are reasonable and Abee (sp?) who runs the Tacoma store really knows cars.

I really, really wish I would have gotten a quote before coming in. I got on Yelp to search for…read moresomeone to do an oil change for my 2025 Ford Escape and received three responses right away. Two quotes were $100, so I stupidly assumed the third would be competitive at that price as well. Since they were the first to reach out, they got my business. I had been asked several times for the SAME vehicle information (blamed on a "bot" doing their initial reach out, of course). After getting there, the guy that took the appointment wasn't even there, and the tech didn't even know I had an appointment. He's feverishly making phone calls and getting voicemails. I should have walked, but gave it a few minutes. Daniel at the front desk does not ask me what kind of oil I use, but did say I was not being charged for labor. The bill comes and guess what? I was charged for labor! They used synthetic oil, which I would not have chosen since it costs three times the amount. Total cost? $202 for a dang oil change! Next time I will get a Groupon and go somewhere else!

From the owner: Lapin Auto Repair – Electrical, Mechanical & Programming Specialists in Tacoma, WA…read more We provide dealer-level diagnostics, advanced programming, and complete auto repair services for European, Asian, and Domestic vehicles. Our specialties include: • Advanced computer diagnostics • ECU, PCM, BCM, and module programming & coding • Key programming and immobilizer services • Electrical troubleshooting & wiring repair • Engine diagnostics and repair • Transmission diagnostics and service • Brake system repair • Suspension and steering repair • Cooling system repair • Air conditioning service and recharge • Hybrid system diagnostics and battery service • Battery, alternator, and starter diagnostics • Check engine light diagnostics • Pre-purchase inspections We use professional diagnostic equipment and follow manufacturer procedures to ensure accurate repairs the first time. Honest estimates. Transparent communication. Quality workmanship you can trust.

I'm shocked, shocked I say, that there aren't more reviews for this place. It's so hard to find…read morehonest mechanics who won't try to charge you an arm, leg, and first-born son for something that is an easy fix, by saying that the problem is a lot more complicated than it actually is. Enter Gary at Center Street Auto Repair. The heat went out on our car the other day, and without the savvy necessary to fix something (read: anything) on our car, my husband took it to Gary yesterday. Gary told him that it probably be Wednesday before he could even take a look at it, which is bad because my husband works in Auburn and had to be back at work on Thursday. We were also stressing about the cost, worried that with it so close to the holidays, we'd have to crunch some numbers to be able to afford repairs to the car. We need not have worried. Gary called this afternoon, said that it had just been a loose wire, and the car was ready to be picked up. Best part? It was only $70! Many mechanics in this type of situation would have said it was a motor issue, and that parts had to be replaced. He very easily could have, and we wouldn't have known the difference (though we would have been hurting financially if that was the case). So, a big thank you to the employees at Center Street Auto Repair! We won't trust our car to anyone else, and highly recommend this place!

They fix your car or truck according to manufacturer's standards, not your insurance standards!…read more They mainly hire previous military staff, I love that! They also give a car away to a deserving individual that people write in about why that person deserves a helping hand with a new car. Love that too!