I had a wonderful experience with the team at Matsenko Auto. I have a 2021 charger scat pack with a…read morebig brake setup (400 mm two-piece rotors and 6 piston brembo brakes). For a dealer job with OEM parts, this costs around $4500 for the front pair. After doing tons of research, I decided to utilize a quality aftermarket kit. However, when I talked to the dealer, they tried to steer me away from this, and while they said they could do it with aftermarket parts, they seemed very unsure and cited issues with prior customers going this route. Another local shop told me they wouldn't be comfortable replacing just the rotors (they wanted me to bring a factory rotor/hat assembly which is honestly unnecessary if old hats are in good shape). I did not feel very confident with both shops. I reached out to Matsenko on yelp by chance and their tech, William, responded within a couple of hours and knew exactly what I was trying to do. I was honestly surprised at how knowledgeable he was with my specific brake job and decided to give them a shot. They got me in quick, and everything was done by end of next day. The brake job is excellent, there is no noise or judder, and braking action is very smooth. In addition, they did an hvac cleaning for me (i had some contamination in my evaporator core) which another shop tried, and failed, and charged me $500 for the whole ordeal. All of this was done well at a fraction of the cost at Matsenko, and I saved thousands. I am very pleased with everything, and the amount of attention to communication I received is something I rarely see these days. Everyone was also very nice and personable, from the shop owner, to the tech and to reception which is also less common these days. I drove all the way from Olympia to have this done, and when my rear brakes need a swap, I know who I'll be calling Thank you for the wonderful service everyone!

I unfortunatelly got into an accident in my Civic, hitting the side of the freeway, which cracked…read morethe firewall on the passenger side. Caliber Collision deemed it a total loss and refused to work on it. I called around to several auto body shops in the Tacoma area, but all of them were either unwilling to take on that level of damage or also classified it as a total loss. My insurance wouldn't cover the repairs, so I was stuck paying out of pocket. I was nearly ready to scrap the car and buy a used one, until I found Matsenko Auto. I spoke with Mike, who was very friendly and provided updates throughout the entire process. After explaining the situation, they took my car in without hesitation. They assessed the damage quickly and assured me it was no problem for them to fix, which gave me the confidence I needed that the car was in good hands. To top it off, they quoted me a price significantly lower than the other shops I contacted. The repairs took about a month due to backordered parts, but now my car looks good as new. They even repainted the scratched areas in-house. This is a very professional shop that gave me a chance when no one else did. Would give more than 5 stars if I could.

I am definitely a new customer. They're honest and try their best to help diagnose and correct the…read moreissue.

My family has been coming to this Bucky's for over a decade when automotive mishaps have happened…read moreto our vehicles. They helped us majorly again today when a car battery died in one of our vehicles. Bucky's got us in the next day diagnosing and fixed the problem for free. My wife practically had to force money as a tip on the manager who helped us. I have had a lot of adventures with auto mechanics but this Bucky's has always been dependable and helpful. Fair pricing and honest. Really my best experiences with auto mechanics have been at this location. I can't speak for other Bucky's but this one is our go to when we need anything with our cars. There's also a really neat bowling alley across the street with a great restaurant and miniature golf. Many times in the past I have gone across the street to Tower Lanes to eat breakfast or throw a few games while the guys at Bucky's do their thing. Something to consider if you have a few hours to kill down there.

Honest communication. The cost and length of service was fair and reasonable in my opinion. In…read moreone instance labor wasn't charged for an install. The issue was totally resolved; the car runs better BUT: my formerly very very stiff clutch is now smooth like butter! I don't know enough about mechanics to know the how/why, but that clutch is great and the car drives as it was meant to! Thank you so much guys and gals.

If you're looking for a shop you can ACTUALLY trust, look no further! I came in feeling skeptical…read moreafter a bad experience with another local shop, but Toni and Brandon immediately made me feel at home. It's rare to find a quality shop open on weekends these days. While I waited in their comfy lobby, I actually enjoyed chatting with the team. It felt more like catching up with friends than sitting in a mechanic's lobby. They are 100% transparent. Brandon only noted a repair I already knew was coming up and never pressured me to spend more. They truly love what they do and care about their clients. Definitely turning into a regular here! (Side note: Enter the parking lot from Washington St to find them easily!)

This review is overdue but I wanted to share my experience with everyone. Nate is the best and has…read moretons of experience with being ASE Blue Seal Certified. Nate was able to help me on two separate occasions with an oil change, coolant, timing belt, and anything else I needed. He was able to drive to me and was very professional while being fast and efficient. Nate is a super humble, super friendly and had no complaints with him servicing my car. I would recommend him to anyone and was able to save me so much time and stress!!!

Updating again: The business owner Nate just called me and was very polite and we both explained…read moreour sides of the situation. He was very apologetic and made sure to listen as to why I was so upset. I completely appreciated the call. He will be returning to finish my sons car and I feel confident he will get my sons car safely back on the road. Absolute trash company. My son had an appointment for Friday at 10 am. After almost an hour of waiting for "Proformance" to show up, my son finally hears back from the guy who says he can't make it, and if he can come the following day (Saturday) at 3 pm. Fine. So now it's Saturday. No call. No show. "Proformance" finally messages my son and moves the 3 pm time to 6 pm. Unprofessional. If he didn't want to do the job, he could have just said so. Thanks for wasting our weekend waiting around for nothing. UPDATE: The business owner just responded to my comment, by stating, that it was my son's idea to change the appointment date. I have my son's texts that day. My son only asked "Proformance" if they needed to change the day after THEY didn't show up for the appointment, after son had been waiting for 40 minutes PAST his appointment. Then today (Saturday) after "Proformance" said they would be out at 3 pm ( but it ended up more like 5pm) couldn't finish the job, because it was my son's fault he didn't have the bolts needed. Look, I'm just here stating my experience, as the person paying for this service. This is what I have been dealing with since Friday ( it's now Saturday evening). Oh, I didn't mention, that I have been calling "Proformance" this past week, asking how I can make payment, since my son does not live with me, and I am the one paying. I called 2 separate times, and left voicemails, with no response. This has been a complete nightmare, with no communication.. WHAT-SO-EVER.

A satisfactory experience with Emily's Garage! I called to…read morebook an appointment over the phone as I also had some questions on pricing and time. Customer service with the front and with the rest of the staff was professional, quick, and very thorough. An oil change with tire rotation and multi-inspection roughly took about 45mins. I can tell this place is really down to earth with good intentions to help with your car maintenance.

I have been going to Emily's Garage in Tacoma for several years now after being fed up with the…read moreservice (& prices) at the dealership where I purchased my (used) car. This was the best decision I made when I chose to go to Emily's Garage in Tacoma for all my car services! They have consistently provided excellent service and stand behind their products. Their prices are reasonable and Abee (sp?) who runs the Tacoma store really knows cars.

I really, really wish I would have gotten a quote before coming in. I got on Yelp to search for…read moresomeone to do an oil change for my 2025 Ford Escape and received three responses right away. Two quotes were $100, so I stupidly assumed the third would be competitive at that price as well. Since they were the first to reach out, they got my business. I had been asked several times for the SAME vehicle information (blamed on a "bot" doing their initial reach out, of course). After getting there, the guy that took the appointment wasn't even there, and the tech didn't even know I had an appointment. He's feverishly making phone calls and getting voicemails. I should have walked, but gave it a few minutes. Daniel at the front desk does not ask me what kind of oil I use, but did say I was not being charged for labor. The bill comes and guess what? I was charged for labor! They used synthetic oil, which I would not have chosen since it costs three times the amount. Total cost? $202 for a dang oil change! Next time I will get a Groupon and go somewhere else!

From the owner: Lapin Auto Repair – Electrical, Mechanical & Programming Specialists in Tacoma, WA…read more We provide dealer-level diagnostics, advanced programming, and complete auto repair services for European, Asian, and Domestic vehicles. Our specialties include: • Advanced computer diagnostics • ECU, PCM, BCM, and module programming & coding • Key programming and immobilizer services • Electrical troubleshooting & wiring repair • Engine diagnostics and repair • Transmission diagnostics and service • Brake system repair • Suspension and steering repair • Cooling system repair • Air conditioning service and recharge • Hybrid system diagnostics and battery service • Battery, alternator, and starter diagnostics • Check engine light diagnostics • Pre-purchase inspections We use professional diagnostic equipment and follow manufacturer procedures to ensure accurate repairs the first time. Honest estimates. Transparent communication. Quality workmanship you can trust.