10/10 interactions…read more I walked in and nobody hounded me while I looked at the models and they answered my questions with no runaround. They had the exact speed queen I wanted in stock and it was delivered the very next day. The men behind the desk were knowledgeable and polite. They were upfront about size constraints and one hour after I stopped by, one of them came over to make sure the drier fit down the stairs and it wouldn't need to be disassembled (at an additional cost by a licensed and verified by the brand tech). They called when they were 20 minutes out, showed up on time, took the old drier and installed the new one taking the time to make sure all my questions were answered and it worked as expected. There was minimal scratches on the side of the machine (TO BE EXPECTED WITH ROW HOMES DONT YOU DARE COME HERE TO COMPLAIN ABOUT THAT) and not a single dent on any door frame. I didn't need to ask for paperwork, it was all ready to be handed to me at the end. Best appliance purchase I've ever made. Will be coming back for the washer!

So our washer broke approx. a week ago. We were shopping around and getting very stressed out. We…read morefound out due to how narrow our basement entry way is that only the most expensive will fit. The Speed Queen. Sounds luxurious right? Yeah the damn things are close to a grand. You can find it a little cheaper for a 3000 model but we found those have issues. Just search it online. Don't go cheap. Anyway we were getting close to driving to Delaware. It was cheap/no tax and they delivered. I had called Appliance & Tv discounters earlier. The guy I talked to told me to just come in and they'd work with me. I thought it was a cleaver ruse just to get me in the door. So I kept poking around. After my wife decided we'd found the best price she called them back and asked if they price matched. The guy she ended up talking to was named Mark. He said he could do that price. So we were like that's pretty cool let's run over there and see. So we get there and we are Pointed to our washer. We discuss how it's technically not the same price since Delaware has not sales tax so he drops the price again! This was awesome since I've been stressing how much these machines cost. Next we move on to delivery. Both my wife and I started new jobs a few months ago so taking off is a little iffy. They only had delivery hours during the week. They were not late enough for us. So then they were like you know what we will make it happen. Don't worry about it. Mark even said if we'd come over earlier he would've loaded it up and brought it over himself! These guys were awesome to deal with and make this extremely stressful situation okay. It's also only $50 to have the new washer installed and the old one taken away. The place in Delaware was $150. Then my wife goes and sees a fridge she's been eyeing up that is $1000 anywhere else. It's $750 here. So now I'm getting a fridge too. This I'm not excited about. I wish they would've charged more so I could've left the store with only one appliance. The guy that brought the appliances were very quick and efficient. They were also very friendly. Now the two pints that stopped me from giving five stars: they left the refrigerator box out front of my house. I called and asked that the come back and get it so I don't get fined. They said they would and never did. The refrigerator handles were put on in a kinda haphazard manner. I had to take them off later and reinstall them so they met flat with the fridge door. Overall this was a good experience and I would use them again.

Since moving to Roxborough over 29 years ago, I have been shopping at Stanley's Hardware. I have…read morenever had a negative experience with their customer service. Last week they went above and beyond, clearly deserving of media mention. Last summer I purchased a Weber Grill. I immediately had an issue with the casters not working. I called Ernie who dispatched his crew to retrieve the grill and try to fix it. It was missing many screws and one of the casters had fallen off. The crew brought back the grill, supposedly fixed but I have had difficulty with the same casters since last year. They will lock in place, and not stay unlocked thus making it almost impossible to move my grill. Finally, last week one of the casters just broke off entirely. This was two days before my July Fourth cookout. I called Ernie back and he immediately remembered me and dispatched another crew to assess the situation . When the crew arrived, they realized they would again have to take the grill back to the shop. A few hours later I got a call from Mike asking me if I wanted to have the repair done by Weber under the warranty or if I wanted them to try to put on new casters. I told them to put on universal casters because I did not want the same casters from Weber. A few hours later I got a call from Mike telling me the repair was complete and could they drop off the grill. I said sure and how much did I owe them. I was then informed I didn't owe them anything. I cannot thank them enough. I especially want to shout out Ernie, Mike and the owners , Mark and Alex Jaconski who run an exceptional business.

An amazing local hardware store. It has everything you need and even people to talk to in the…read moreevent you aren't quite sure. They really go the extra mile when it comes to customer service. Stanley's is the classic small business the neighborhood wants to keep in place for their needs big and small. I've been blessed that I haven't had too many emergencies in my house but knowing a Stanley's run can be done quick sets my mind at ease. The best I can do to support them is to continue to visit in those non-emergency moments like when I need a key made or a small piece of hardware.

When we looked to have our Bosch dishwasher replaced we learned it was time for a replacement, the…read morerepairman recommended D&K. Happy he did as working with and buying from this company was easy. They had our new Bosch in stock. Delivered on time and had a professional installer. He was really friendly and skilled. I'd recommend this place for appliances.

They are the worst- Go elsewhere. We purchased an expensive…read morewasher and dryer a year ago under warranty. A part broke off our washer within in the year and we have been trying to get the new part and schedule service for now 3 weeks. It has been awful.

Ive tried a lot of hvac companies in the area and these folks are the only people who seem to know…read morewhat they're doing when it comes to my oil boiler. The service techs are friendly and the dispatcher is always nice and helpful.

Tom and Michael were great. They did routine maintenance on my AC units and explained everything…read morethey did to insure all was working good. Boyle has been doing my HVAC service for a couple of years now, and everyone they send out it top-notch. Thank you!

Contacted Dolan Appliance Service about repairing my dryer which suddenly failed to start. I had…read morealready ruled out a number of the possible problems. I was ultimately told to buy a new dryer by a so-called tech who had not even been out to diagnose the appliance. The problem turned out to be the timer switch, a 5 minute fix and a $60 part. Even with labor, Dolan could have saved a less technically inclined person a few hundred dollars versus buying a new dryer. If you aren't willing to at least make the minimal effort, why are you in business? In short, call anyone else if you actually want service.

Promptly responded to my call; scheduled appointment within two days; parts for a 10 year old…read morecooktop arrived in less than 2 weeks and were installed within a day of notification; final price was 20% lower than estimate. The technician was outstanding! Would be happy to use them again.

Love DMI! Any time we're doing a DIY project and need to buy/rent tools, materials, etc., DMI is…read moreour go-to hardware store. I'm usually in the role of laborer and gofer, so when my husband sends me there to grab things that I'm completely unfamiliar with while he continues working, the staff is always super friendly and patient with me. Every time I go there, I'm pleasantly surprised to find a new item that I didn't know they sold. It helps that the store is so close that it's quicker for me to ride my bike there than drive, but we strive to support local and DMI is worth it!

The best local hardware store any homeowner could hope for. Very knowledgeable team for anything…read moreyou need, a wide variety of equipment for rental, and plenty of seasonally specific items (including Christmas lights!)

OK Rentals is a great company to work with. I am so happy that I found them just by chance. Ron…read moreand Dave are good people. They are friendly, polite, knowledgeable and always very helpful. They take the time to listen to you and hear you out, especially when you are not a contractor and a woman wanting to rent machines. Their rates are also good. The gentleman who promptly delivers the equipment, is also very nice. Any time we have needed equipment at the last minute, with just one phone call they are always willing to try to accommodate us to help take of our needs. We have rented machines from them several times now and their equipment is in great shape and ready to work. Will continue to use their services again and definitely would recommend them to anyone in need of rental equipment. This will be my forever go to place from now on. Thanks so much Ron and Dave!

Great experience here. Pricing & service was awesome! The staff is very helpful and happy. I'll be…read moreback soon.

This company is either out of business or has the worst customer service. I purchased a part from…read morethem online. After ten days with no confirmation sent and no item received I tried to call them. I received no response. I then emailed them multiple times and also received no response. After trying to contact over and over I finally had to do a chargeback to get a refund. They also didn't respond even to the contact from the payment company so I got my money back. It took almost a month. Buyers beware I would not suggest doing business with this company.

I'm a designer and small business owner. I knew I needed to upgrade to an industrial machine to…read moregrow my business and expand my options but was a little intimidated. I called these guys when I was looking to purchase a Juki DNU-1541S and Greg patiently walked me through things and set my mind at ease. Their prices are fantastic - I searched everywhere in the USA and didn't find anything comparable - and they are extremely kind and helpful. They did all the difficult setup and sewed-off with the machine before shipping it - no 'knocked-down' machines/stands with these guys! Turns out using the industrial machine really isn't a leap at all for anyone used to using vintage machines (as Greg told me it wouldn't be) and my sewing has only become EASIER now that I have the proper equipment! Thanks so much to the folks at Keystone for making this such a smooth, pleasant process for an industrial machine newbie! :-)