2/5 - Disappointing Communication and Long Delays I ordered a set of wheels and tires from Rimzone on December 12th, and my order isn't scheduled to arrive until January 5th. While delays can happen--especially around the holidays--the lack of communication is what really makes this experience frustrating. Throughout the entire process, Rimzone never once took the initiative to provide updates. No proactive emails, no status check-ins, nothing. The only way to get information is to reach out to them directly, and even then, responses feel reactive rather than helpful. As a customer spending good money, I shouldn't have to chase basic order updates. What makes this even more disappointing is that after looking back through my old messages, I realized this exact same issue happened the last time I ordered from Rimzone. So unfortunately, this doesn't feel like a one-off holiday hiccup--it feels like a pattern. The products themselves may be fine, but customer service and communication matter, especially when you're waiting weeks for wheels and tires. At this point, I honestly recommend buying local or choosing another online retailer that values keeping customers informed. I really wanted to have a better experience this time around, but the repeated communication problems and long wait have made it hard to recommend Rimzone going forward. read more

Top notch customer service with quality products with excellent installation!!! Always a fun experience when shopping there! read more

stay away from the chrome wheels. I drive my one time in bad weather and the chrome is already starting to pit. These wheels were only on my truck for 2 months. I could see maybe if it was 12 months but not 2. 3500 in wheels and tires and I already have junk wheels. don't waste your time or money. The customer service on them getting back to you sucks also. Took 2 months just to get an answer. read more

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Just fantastic I ordered the wrong tie size for my truck and they corrected it for me they called me and said hey this tire is too small thank God they did that great place thank you ! read more

Rimz One - Before - Wheel & Rim Repair Near Me - Mooresville, North Carolina

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Needed wheels and tires for my 2004 Silverado 2500HD. Worked with Pat who went above and beyond for me getting what I was looking for and what I wanted. If you need wheels or tires look no further this is the place to go. read more

I had to get a lug nut and they were nice enough to fix it up on my car tighten it and give it to me , these guys are amazing! I value every thing they did for me. 10/10 place would recommend!!!!!!! read more

Rimz One - The replacement lug nut - Wheel & Rim Repair Near Me - Mooresville, North Carolina

This company is horrible in making things right with their customers. This company sent the wrong rim and will not send the right rim to fit on my vehicle. read more

Have purchased multiple mods for my 22 Jeep Rubicon. Great customer service! Very clear on time line for parts coming in, worked with us to schedule convenient drop off Day abs work was completed timely. Better yet, when we noticed minor issues afterwards, they were adamant about getting it corrected, no questions!! (Welcome to owning a Jeep lol) Will 100% continue to do business with them ... in fact, picking up my Jeep today bc I had my fog lights upgraded. More mods planned, these are my guys!!! read more

Rimz One - Rear bumper, tail lights, spare tire lights - Wheel & Rim Repair Near Me - Mooresville, North Carolina

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The whole shipping is a damn joke! They also dont keep you updated as the claim! Never again will i purchase 5k worth of wheels and tires here! So its taken almost a month to mount and balance 4 wheels and tires and get them on a pallet ready to ship. It's a bit extreme. In my opinon read more

Came here to buy a set of wheels for my JEEP LIBERTY 2005 KJ. This store is great they have a huge selection of off-road equipment. I bought 5 American racing baja satin black rims and i bought 5 wheels. I took my car, they Mounted and balanced everything. This was my first set of new shoes in my vehicle and thanks to these guys my car look awesome. I do need some more off road parts so will see you guys soon again. read more

This company will not go through with warranty claims for you at all. Then they proceeded to tell you it's gonna cost you too much to ship it back to the company. Then I request an address because I travel the United States and it won't cost me anything for shipping they will leave you hanging and won't give you any address at all. Come to find out they never tried to prorate it at all. I will never deal with this company ever again and Shaun is the sorry sales guy that I dealt with this entire time. read more

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Great selection with honestly the best package prices. Ordered wheels, tires, tpms, and lugs for my truck with no issues. Tires came mounted and balanced perfectly. I received my order on time as promised. read more

Rimz One - Wheel & Rim Repair Near Me - Mooresville, North Carolina

Bought 4 wheels and tire for a 2020 ram 2500. Received with the tpms sensors mounted in the rear of wheel. They hit the calipers and riped one off. There should have been flush mount ones in rear and the tpms in the front. Needles to say I had to order the right stuff for them dismount mount and rebalance the tires.. I spoke with the salesmen and they said they would send the stuff to fix them but a week has gone buy now and nothing from them. Nothing about the labor to do it. It also took 2 weeks to get the package from them. read more

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I'll be buying rims and tires from here for life!! Go online pick out a package purchase and it's shipped to your door within 4 weeks mounted and balanced! read more

Avoid this organization like the plague. I was accused of supplying a fake ID after supplying everything that was requested. Shaun was the clerk I had the misfortune of having to entertain. Now they have enough information on me to comment unthinkable things. If I could go below 1,star I would. Buyer Beware of their tactics. read more

Just got off the phone with Pat who works at the front counter confirming our order and can't explain the top tier costumer service he provided! Given we are on a 3hr time difference (California) rims we picked were out of stock found another set instead for the same price took all of 30min TOPS please give him a call for all your wheel and tire needs! Thankyou again this will be our 4 set of wheels and tires from This Company read more

I bought a set of 4000.00 wheels from them less that a year ago and the chrome is starting to pit. I called to ask about a warranty and they of corse told me it was my fault the 8 month old wheels were pitting due to not taking care and maintenance issues. I own a detailing company and have more than protected and maintenanced the wheels I'm sure much better than the average person so them blaming me is an excuse not to help. I understand chrome does pit, chip off and can rust over time, but less than a year? less than 2500 miles? customer service there is also bad. being told "you're wrong brother" isn't the way you speak to customers. I'm not wrong. I will never recommend anyone to this place or their products. read more

I ordered wheels for my 2019 TRD Sport Tacoma through Rimz One 2 months ago and had a fitment issue. Ended up not being able to use these wheels, really my fault not paying attention to hub bore size. So I had to return them and asked about another set of wheels that were the correct size. My dude Shawn is absolutely the finest customer service person I've ever dealt with, and now back in business. Thanks so much guys, I'm ordering parts through you guys from now on. Rimz should be proud to have Shawn working for them.​ read more

Best experience with buying rims and tires. No headaches. Super fast shipping! I got my order within 3 DAYS! HIGHLY RECOMMEND

two rims came damaged. Took zero responsibility. Had to refuse charges on card. Bank took care car of me. Michael said not his fault!!

This is my first time using Rimz One from online order. My experience has been a positive one. Austin from Rimz One had texted me and also left his direct number with me. I left him a voicemail and he called me back in a pretty decent and quick prompt tim frame. really appreciate him taking the time to hear me out and resolve all and any issues that I may have had. He was very friendly, professional and knowledgeable his eagerness to actually help the customer was so genuine. Austin and Rimz One have exceeded my expectations with such a high level of customer service. I can't wait until my order arrives whic is right around the corner. Rimz One is now going to be my go to Rim and Tire shop. Respectfully KeDonne Lee. read more

Got a wheel and tire setup from them and they were great! customer service was amazing. Patrick was on top of everything for me!

Service was fantastic, the wheels I originally ordered were on backorder so we got a set of wheels that were in stock that I actually ended up liking even more and the extra costs were covered which was really cool. Had them balanced and mounted with sensors installed and the quality seems great. read more

I bought 3 sets of rims because they have a "lone star" emblem 8 years ago. 8 years yall and they all still look like new! Even the camo colored rims for my truck look brand new! Excellent service, shipping and exceptional quality. Everybody says the black rims on our 2006 work truck make it look worth a lot more! And they make our 1953 Ford truck pretty showy! Best investment we could have made! read more

Rimz One - 1953 Purple Heart Army truck - Wheel & Rim Repair Near Me - Mooresville, North Carolina

Prices are solid. Estimated ship times Vs. Real time shipping, completely different. Customer service could be better.

The service was great. The employees were pleasant.. They were very fast and accommodating Love new wheels and tires!!

Rimzone has the most selections out there and the prices can't be beat. Customer service is top notch. Had my wheel/tires package shipped quick. Will be looking at them again for any wheel needs. read more

Arrived perfectly as ordered. Delivery for set took approx 3 weeks from order date. Very happy with the order and the savings. read more

Rimz One - TIS 547c, 22x12 on 33 TOYO Tires. - Wheel & Rim Repair Near Me - Mooresville, North Carolina

This place had the best price on the internet for my MO970's 20inch rims. I went on Tire rack, Discounttire, 4wp, Autoanything, Performanceplus, CustomOffset.com and other sites and Rimzoneonline still had the best price. My only issue was that I didnt get a shipping email. I came home from a trip and I see some big card board boxes in front of my condo. Glad someone did not snatched them and I wish I could of signed for them first. They did send me some aftermarket lugs , very appreciative. I would order from them again. read more

Rimz One - Mo970 20x9 on Terra Grappler G2's - Wheel & Rim Repair Near Me - Mooresville, North Carolina

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i bought a set of wheels and tires from this place and my tires were out of spec when I reached out to them they didn't help at all,they proceeded to tell me that i had to pay for another set of tires plus shipping so what about the warranty i said ,they couldn't care less stay away from this place,im taking my business back to customs off sets. read more

Horrible customer service never go ther might as well go to walmart or some other place wher they offer good customer service and they can be helpful bought a full set and rims fuels and tires 24s just have two tires that are wrong took it to three tire shops they all said the same the tires are bad from manafacturer well they don't wanna even help or anything read more

Had to wait for over an hour just to talk to someone about my order. They messed up twice and every time I had to call to find out why my order hasn't arrived. Their communication is almost non existent. Price was good but if you're looking to be in suspense about your order for 2 1/2 months then this is your company read more

I order wheels and tires from these people I went on vacation came back wheels and tires where here I ordered them un mounted due to the fact that I was going to get them mount because I wanted to used my factory sensors so I did well 3 tires where good one tire was not out of round I called them they ask for a road force balance print out so a provide that they ask for dot of the tire and for all the paperwork work from where I got it installed I gave them that then I got and email I need u to cut out the DOT so that the tire is destroyed send them everything the need and here we are two months and no tire so I bought wheels and tires and can't used do to once they take your money it will b a hassle and a pain in the a__ to get a tire warranty read more

It's easy to provide customer service when everything goes right. True character comes out when things don't go right and it's easier to blow people off. Pat I truly appreciate you constant communication in helping me get my lighting situation figured out. I'll go out of my way to do business with you guys again. Thank you read more

Great experience, cool guys and they did a great job on a suspension refresh. As busy as they are, they were able to get me scheduled and have the work done in a reasonable amount of time. I'd very much recommend. read more

Got shipped 3 rims instead of 4. I understand it's not rimz one fault and it's FEDEX's fault for loosing the rim. I was told multiple times, they would send out a replacement ASAP knowing the rim was lost during shipment. they still haven't sent one out and keep telling me " we will ship one out by the end of the day tomorrow if we don't get anymore information". this company has No good faith at all, especially if they were already paid for. I even asked to buy another rim so it can be sent to me faster and refund me when they deal with fedex!!! still no luck.. don't buy especially online or if your in another state. Poor buisness and customer satisfaction practices. read more

They shipped me a damaged rim. They then did not offer to help or contact the manufacturer of the rim. Then told me the manufacturer wouldn't do anything. I talked to the local shop in town who did the mount and balance, he ordered me a wheel and took care of it and I didn't even buy them from him. They LIED completely saying the manufacturer wouldn't do anything and wouldn't help me at all after they sent me the damaged rim. read more

I had tried to cancel my order within 24 hours and was told there is a $100 cancellation fee. Ridiculous. Would not deal a company like this if I had known that. read more

They always take care of me and all of my tire and rim needs! They've even picked up and dropped my car off to me when I told them that I was too busy to make it over there. Fantastic staff! Professional and knowledgeable every time. read more

ordered a wheel and tire package , wheels were shipped on the 7th business day (website says wheel and tire packages ship in 7-10 business days) , received 2 days later. wheels and tires arrived perfect. They were shipped commercial freight, so i got a phone call and a delivery time from the shipping company.Also recieved a tracking number and eta email, everything went smooth . i will be purchasing from them again read more