I had Nate and he was very nice and did everything he could to help, but then he had to ask a gal…read morenamed Maia and she took him in the back for about 10 minutes and came out with a new deal she wanted me to sign with Verizon and when I didn't want to she was very rude! Verizon customer service is terrible you can't get a person on the phone so you end up going down to the store and get nothing but a sales pitch! Verizon sucks on customer service!!

I just transferred to Verizon from T-Mobile and I was struggling to get my phone number activated…read morebut the associate Alyia was able to help me in such a short time she was able to find the problem and get my phone number activated. I know transferring can be very time-consuming, but she was able to get me in and out of the store in a timely manner. I am very pleased with the service that I was provided with, and it was definitely refreshing to have an associate be patient and reassuring she is definitely someone I will always recommend people to go to and will be my go to representative. THANK YOU!

This store is so amazing!…read more I recently switched from ATT and Khang helped me out. All of the reps were very kind and welcoming to my family and I. They helped me gather all of my new phones and worked within my budget. Not trying to be pushy or anything that other stores do. They were all well informed about the products and plans, allowing me to have options. My service at home has been more than amazing. Before when I had ATT, I would have NO service. WITH T-MOBILE I HAVE ALL BARS! The service has improved so much and they are all about the customers. Come to this store for all your needs. You will never be played and leave happy.

Needed to get a simple process done on my phone, and was told "we're not set up to do that, sorry."…read moreand suggested I go to another retailer miles away. When I told them that all they had to do was call corporate to verify my ID, all of a sudden they were "set up to do that." They didn't even bother to call corporate to see what it was until I had to tell them what to do. They get two stars because they didn't completely slag me off, and weren't openly rude.

SCAMMEERRSSSSSS!!!! DO NOT GO HERE! They lock phones for no reason and when contacting support…read morethere's a man by the name of Markus that's VERY UNPROFESSIONAL AND HANGS UP ON YOU. I'm regretting going here so bad so please don't waste your time or money with this business at all! I had money on my account and they still locked my phone while I was in the middle of work, when trying to be nice didn't work they yelled at me over the phone for being upset and tried to threaten to take the phone back which is hilarious bc I have paid $1000 for my down payment and have my payments on auto pay so I have no idea what kind of scam they have going on but there is definitely something fishy here. I tried to make a complaint on this Markus guy and they laughed and told me there was nobody higher up than him and that is why I'm here making this complaint so nobody else gets effed over like me! only gave 5 stars so it'll stay on here and hopefully grab your attention before making the mistake of going here.

Aggressive. Unfriendly, scared people. You don't own the sidewalk. If they have to be this rude to…read moreeveryone walking by, you had to wonder if they even have a real business in there.

I desperately needed help after riding over my Macbook Air laptop with my power wheelchair!…read moreFortunately it'd been lying face up on the floor, so just the screen side was toast. And even more fortunate, I live only blocks away from A-Solution Repair Shop, who by-far had the best reviews of repairs in Western WA, let alone downtown Renton! And fortunately again, An had a Macbook Air screen that fit may laptop. In a couple of hours and for a reasonable cost, I got my computer back & working like nothing had ever happened. Well, the computer's top & bottom are different colors but I think it looks kinda cool and definitely unique and it's a reminder to me to be more careful with my toys. An was, as others have said, super helpful plus he has a great sense of humor!

very friendly and get the job done! fair prices, quick service! this is the place to go if you have…read morea broken phone.

Brent was SUPER helpful! This is the first time I have called a business and an actual person…read morepicked up the phone! And he provided exceptional customer service, explained the difference in plans.

From the owner: AT&T, serving over 81 million wireless customersread more

Fabian!!!! thank y so much. My docs can call now . His…read morecustomer service shined today!! -Donna

Sent my friend in for a simple upgrade and some how was signed up with 2 new lines and plan switch…read more Fast talking deceiving sales person. Very unethical. Go to a corporate store.

Absolutely great place for phones and wireless, Ben will take care of you and get whatever you need!read more

Disappointed in their inconsistent customer service. Have been here twice for them to put screen…read moreprotectors on our Pixel 2 phones because they are REALLY GOOD at it. However, after breaking my phone and getting my replacement Pixel 3, they refused to put on my screen protector because I didn't purchase it from them. Very inconsistent with their customer service. I was literally here less than 2 weeks ago, and they had no problem doing it for me. I'm a Cricket customer, and told them that the last two times also, and it was never an issue. Today, however, it was finally an issue. Yet another reason for me to stick to Cricket Wireless.

I have 1200 in credit my phone is worth 800$ I wanted to upgrade to an iPhone 17 and they tried to…read moretell me I had to pay $3000 out of pocket. They don't know what they are talking about they seemed like they didn't want to help me and they customer service really sucked. I'm the last person to go on yelp but damn this was crazy

Worst business Ive ever dealt with! Signed up for cellphone service, 2 lines and home internet…read moreservice. GOT 4 cellphone lines and a modem I couldn't use in my area! Its was for me and my daughter. For some crazy reason they set my daughter up as the account holder. That turned out to be a huge hassle! After getting the sim cards and modem I found out theres NO INTERNET service in my area for T-Mobile home internet service! Fancy that! We called to get service cancelled and return everything because I was mortified! That involved SEVERAL calls in order to get everything cancelled because for some reason they didn't closed down two of the cell lines!! They didn't send an email for the return label of the equipment! Now after "12" days they're charging me $235!!! Mind you I never used the internet and ONLY used the one cell number because it was next to impossible to talk about canceling anything with out using one of their numbers! I am totally disgusted! They don't have to ever worry about my business anymore ever! I will also be writing to their corporate office about all this as well!! Stay away from T-Mobile!

Great service! Customer service was outstanding I wish I remembered the young lady that helped me…read more She was so nice and happy to help!!

I was at the store with my husband to upgrade his phone. A man (Jose) came in and was being helped…read moreby the "manager" named Forrest (Jose had lost his phone and bought a new one at Apple but now needed his phone number assigned to the new phone). Forrest couldn't resolve the issue and then disappeared. The woman helping us (Fernanda), was gracious in asking the man if she could assist (Fernanda is the only person there who understands customer service!). She began to problem-solve. But then Forrest kept interrupting trying to antagonize Jose. Jose calmly explained that Fernanda was helping him. Well it turns out that when Forrest had disappeared, he called the police on Jose. For what? For having a passport? Fernanda, my husband and I were shocked and appalled. We couldn't understand why Forrest would call the police - except perhaps because Jose was Colombian per his passport. Jose did absolutely nothing. Jose was calm, patient, and seeking help from his phone company. Jose was removed from the store and without his passport. When I asked to complain, the store manager responded with aggressive bravado that he was the manager and that was it. I asked for who he reports to and he shrugged. If this is how customers are treated when seeking help, this is a sad state of affairs for AT&T. Fernanda did text a former regional person who was in the back room training people to come and assist our concerns; however, we quickly realized where Forrest learned his service manners because Elias was equally rude and stated "I believe my employee over what you and your husband have to share." I said talk to your employee right here, referencing Fernanda. His response "No, I'm good." So the moral of this story is that if you have a difficult problem, avoid Forrest at this store because he'll call the police on you!! WOW! AND I did give my info requesting a call from whomever oversees Forrest but my guess is that Elias threw my info away. Thank you, AT&T, for completely ruining my afternoon and for allowing two employees to treat customers with such disrespect and unkindness.