This is the third time I had to delete the ring app in order to be able to respond to an alert. i do not have the doorbell one, but have the camera on two different locations. All three times of trying to view an alert I only get advertisements for new products! Not a very good security purchase, no customer service, only option delete and keep your fingers crossed it will work properly next time you reinstall. I'm at the point I'd try another product and dump the monthly or yearly cost I've wasted. Wow wake up moment, I just read my review and most of the other negative reviews, wish I saw them first before purchasing two ring cameras. I think this company makes employees work on commission only, hence the non existence customer service! Will give a negative post on Amazon with a warning to other potential buyers read more

I purchased two ring doorbells for my house. First of all to set them up is a pain. You have to download their app to use the doorbell. Which I don't want to do because it comes with all other stuff that I don't use or need. In regards to the Wi-Fi it was a poor signal even though my Wi-Fi was literally about 3 ft from the router and it's a high-end router that can reach four houses down the street. It does not charge properly even though I have large gauge wire coming from the transformer for the doorbell with the proper transformer. If you happen to lose either power or internet, It's an absolute nightmare to reconnect the doorbell because you have to pull each doorbell button off of the house to Scan the QR code on the back of each button for it to get permission. Anytime you have an issue you have to go through a bunch of garbage to get through a customer service rep. You probably have four computer prompts that have to choose to get connected to the right area in their service. Their prices for the doorbell and for the monthly service are ridiculous. The sensitivity of the cameras comes and goes. Some days my mail carrier can walk right by without any trigger and then other days it triggers when they come to my house and again even when they're over one yard away. I was finished with them so I canceled my subscription because I can use it just stand alone. Now I find out they wiped out all my access to the cameras because I don't have an account on their app. So you lose control of your cameras and notifications from the doorbell. They lose connection to the Wi-Fi. Even though nothing has changed other than the subscription. So in other words you have to go through another nightmare of pulling the doorbells off the wall scanning the QR code and reconnecting them to the Wi-Fi again. And the only way you can do that is if you sign up for their app. Then you get all this other crap that you don't want. I am so done with this company. Of course it's another company from Amazon. So this is their new thing is to make it impossible to get through to an actual person when your problem doesn't fall into their pre-generated computer options for selecting who you want to speak with. Funny because they're not paying very much for call centers in the Philippines and India and the Caribbean. A typical Filipino makes about $1 a day not an hour a day. Again this is another reason I'm done with them. I highly suggest you do not buy their products unless you want a lot of headaches. read more

We have been LONG TIME Ring FANS & after the were acquired by Amazon we thought it would ensure their longevity/survival in a highly competitive industry - Based on latest purchase experience - We were WRONG. We have bought ring systems for properties nationwide from New York to Maryland to Florida to Washington, and for Canada Quebec most recently. In brief, less than 2 weeks ago we bought their regular $199 home security system for Canada where we were told they just launched, but after installing then told that yes they launched but not in Quebec. We bought this thru their NEW OWNER Amazon.com thinking that this would be safest website to purchase now that they are owned by Amazon. Then today we went to send this home security system as a gift for holidays and find that a Ring package with more items (8) than the one we purchased thru amazon is now selling for less, and Amazon said sorry, and Ring said it was Amazon. SUGGESTION: Until Amazon and Ring Integration brings back the Ring Customer Support Quality we got used before the acquisition, AVOID this service, and don't make the costly mistake we made by. Very disappointing and surprising from what we thought was to be an excellent new Amazon-owned Ring. read more

I got my ring installed about 4 months ago. Purchased a brand new one, had it professionally installed because it's a hardwired one, and within 2 weeks my battery was dead. I didn't think twice about it, popped it out and charged it. Continues to do this every few weeks until December when it dawned on me that I shouldn't be having to charge it so often so I started tracking how often it was happening. It was every 13 days, I would have to recharge the battery. I called ring at the end of January and asked for help. They sent me a refurbished ring doorbell. No problem even though I wasn't told I would be getting a refurbished one instead of a new one since mine wasn't even a year old, but ok. I installed the new one and now 2 days later the battery is dead. I let the battery charge a full 24 hours before I installed it into the device, not even a full 48 hours and the battery is dead. I called Ring this morning and talked to someone named Russel, they had me reset the doorbell and then offered to send another replacement doorbell. To which I refused. I asked them to send me an additional battery so I can just have 2 so I don't have to wait 24 hours for the darn battery to charge. I get confirmation of this via email and I'm seeing that they didn't put my street number for delivery just the street name, so I call Ring back and the guy tells me it's to late to change anything. Once I get a tracking number call back then and maybe they can contact the shipper and have it changed. Really?!?! So now for the 4th time I will have to call back because your agent failed at their job?!? I'm so over ring and this stupid doorbell. I want my money back and I want my services cancelled with your crappy company. I would NEVER RECOMMEND RING or their cheap doorbells! If I could rate this with less than 1 I would but I can't! Horrible I also want to add that it's not my wifi because I have an additional router on the other side of the wall from my ring. read more

What a s''t company. They don't tell you when you buy that after 30 days you won't be able to record or save any activity. You have to sign up for a service to capture and save any recordings, which basically means your purchase was a complete waste!! So don't waste your time unless you want another subscription service to your growing list of blood sucking sellers out to get your continuing revenue stream. read more

Something Stinks: It's Ring Video Doorbell In September 2016 Wiki rated this complete piece of @$&#!!! their #1 rated Video Doorbell. In March 2015, PC News Editor John R. Delaney, gave it a "Good," rating despite many comments to his blog that are quite to the contrary: "Its the most frustrating tech device I have EVER purchased!!!!" "I have worked with ring tech-support on this for more hours that I can tell you." "This product is horrible." "It worked well until the free recording trial period was over." "...it has not performed as marketed or advertised - ever" "3 Thumbs Down" "I think it is time for a class action lawsuit...." "Piece of junk,,,don't waste your money" Sounds unbelievable? Go to pcnews.com and read for yourself. Sadly, I bought one (soon to be returned) and spent all Saturday afternoon with the "5 minute install." Only wish the product watchdogs were not asleep at the wheel. Next Review; PCNews. BEWARE! read more

Today Thursday 5-30-2019 West Covina Police Department posted a feed also known as a BOLO regarding an arrest and the suspects had thus ring and they are attempting to locate the owner. Being retired from law enforcement and a Detective in Burglary Specialist I placed the BOLO on the Ring. Immediately, I received an email from the Ring Community stated it will not be posted. It did not meet the guidelines. With that being said I contacted Techinical Service. I spoke to the representative Aaron who was exceptional in listening g and understanding the frustration of someone in the department did understand what a BOLO is. Aaron did everything in his power and he related that his colleagues are not going to place the Police BOLO because it violates policy. I asked if they can speak to me so I can understand their policy and reasoning. I have an extensive background in Detective investigations and I wanted to ask their expertise. Unfortunately, they would not place the BOLO. So with that. being said, I canceled my annual membership with the Ring and I will take down the Ring and use another company. It is very unfortunate that the Ring and their customer support has gone so low. Just want to share that they think it is important to post a video of a coyote running across a lawn versus when Police is asking for the community help! Wow UPDATE as of Friday 5-31-2019 This morning I received an email considering the situation. The CEO of the company stated he was when a look into the matter. Momentarily after that 1st email I received the secondary email saying that they were reviewing the post. After a few hours they call me and spoke to me and advise me there was an error and because of this they modified the appeal process. I want to think the ring doorbell executive team for acting so quickly and addressing the issue thank you! read more

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I have purchased all of them, the doorbell, the motion lights with the camera, the Pro doorbell and went through major headaches trying to get them connected. The concept is great however the wireless technology is not there to accommodate this process so you always have a bad connection with Wi-Fi. The motion lights are good and it is hard wired however, The security camera inside the motion detection light is wireless so you're still going to have the Wi-Fi issue. What is solid about the system is that it is hardwired for the motion lights, this is 100% consistent and works really well except for the Wi-Fi camera which defeats the whole purpose for security, you need something hardwired and reliable. The best way to go about this is to get a hardwired system for a better connection in remote viewing and recording of any crime activity. read more

We install ring and nest products professionally. They are always having wifi problems. Due to Amazon's acquisition last year, Ring has not kept up with there bug fixing. read more

This product has destroyed my home and my life. My "neighbor" has one on their condo, it points at my unit in close range, I feel like I am living in a jail cell with its audio and video pointed at me around the clock. RING will not do anything to uphold its terms of use. They have refused to help. The neighbor does not capture any of their own property, but puts everything else under their own surveillance. People think they have the right to capture what can be seen in "public", they do not, we all have the right to privacy on our own property and full use of our windows. Having surveillance pointed at you, creates danger and severe distress. Anyone can watch you without your knowledge and you cannot live without feeling observed, right in your own home. It points at my only windows and rear outdoor space. There are options for people living in apartments or small houses to use, something that has limited scope to stay within the boundaries of one's property and without audio (which is against the law). Think before you subject your neighbors to this invasive technology which is also partnered with police departments across the country, where they can obtain footage without any warrants. The government does not have the right to put surveillance on someone's property without a warrant, so think about how ironic it is, that a neighbor can have surveillance pointed at their neighbors and the police will not do anything to remove it.Not everyone has thousands of dollars to pay an attorney to help. Privacy blocks do not resolve this problem, because they are under the control of the owner of these spy cams. Us victims (forced to live like prisoners in our own small homes) do not have any control of how the footage will be used or when or if we will be recorded or watched. This product should not be used on any property except a large home in which it is pointed away from the street, sidewalks and neighbors. Think about this: IF someone wants surveillance on their property, why don't they point the surveillance AT THEMSELVES? No, this product points it away from their properties, they are putting the rest of us under their watch. This is stalking, in high tech form. Danger does not always come from strangers, it can come from our own neighbors, especially as a woman, we take precautions and do not want our neighbors to always know when we go out or come home and certainly do not wish our windows and backyard patios to be able to be live streamed at any time of night or day, without our knowledge. We deserve to live free without observation, and the right to be forgotten in our daily actions, this is the definition of privacy. This is our right as Californians. Legislators refuse to take up this issue, obviously because they are supporting and subsidizing (yes, there are cities that help subsidize residents to install these) surveillance on a massive scale. Please stop using this product unless you position it to protect your neighbors from its lens and audio recorder. And California should make this product illegal until it is designed without audio recording, which is against the law to use in the State. How are they legal to be installed at all? Please use another product, there are a bevy of choices, do not destroy your neighbor's comfortable use of their properties or put them in danger or living in despair under your lens. Do you know how it would feel to have this device pointed at you around the clock by a stranger? Enjoyment of life and property and privacy is a right of Californians, but our government refuses to protect it. Stalking by a surveillance device is stalking, whether the owner has an intention to do it or not, it IS stalking. RING should delineate in their product that it should NEVER be used like this and that they will stop service to people who do this, without need for any litigation. They need to have a hotline to call for victims who report violations and the cameras should be terminated immediately. Think before you install; you can put big brother surveillance on your own property, this is your right, but how would YOU feel if your neighbor put their spy cam pointed at YOU? read more

I couldn't agree more with all the other "One Star" reviews previously noted. Several neighbors purchased the Ring Doorbell only to take them back because of various technical issues. I was the final hold out and when I started to have technical issues called the 800 number. Good luck talking with someone who you can understand and who understands you. After spending hours on the phone, I finally gave up. Attempts to contact their corporate office were unsuccessful. I HIGHLY recommend you consider another service such as an ADT alarm with video doorbell or another option. read more

I'm a first time customer and I want to love it. But as soon as the alarm system wouldn't validate my address (and it won't let you monitor anything professionally unless you have a validated address) I found myself leading through documentation. They lost support.ring.com which is full of worthless articles that are well written but don't address what to do if you are stuck on a required address 2 field (which I don't have) or a non-validated address (it just tells you the same thing the app says). Then after google Kung-fu I eventually find a phone number for some oddly named "community support" which leaves me hanging on hold foreeeeevrr with no update on how long I'll be on hold (it's like dialing into the void). Very poor out-of-box experience and very poor support organization. If they would only improve support and really focus on being able to get ahold of some real live person (heck I would pay extra!) then it would be a great product. As it is I'm sitting here writing a review while we march onwards with the hold music trying desperately to figure out how to get through setup on the alarm while listening to some the excessively chill hold music. Really bummed out. Ring, DON'T BE GOOGLE! They suck at support and amazing is kicking their buns! Your a LOT like google right now, and it's disappointing to customers like me. read more

I have had the doorbell for 3 months. For some reason it stoped working. My phone says cloud service is unavailable? I tried to re install but no success. I then called the so called customer service number on 3 occasions and gues what, all three times was left on Hold for 20 minutes, I never got a live person. I don't even think they actually have staff. By the way, im not a person. Who always complains but this is a joke. I hope someone from RING actually reads this and responds Eric read more

I returned the merchandise to Ring in November 2020 and do have proof it was received by them. I still do not have a refund from them. They now want me to create a Paypal account which I do not have and do not use. I am baffled as to why they will not credit my credit card account. read more

Piece of garbage. Bought the ridiculous 250$ pro and hired a licensed electrician to install it. Over the course of two hours we could not get both my upstairs and downstairs doorbell to ring. I've been on the phone waiting for customer support for literally 30 minutes as of this review. Not only was this product ridiculously complicated to install, I paid an electrician 200$ to install it. Complete and total waste of my time and my money. This all could have been resolved if Ring had staff at 6pm Central to answer questions as to why this junk isn't working. We are ending this attempt as a failure and putting my old doorbell back on. I'm returning this doorbell and I will never buy or recommend this company to anyone I don't absolutely hate and wish suffering on. By the way, 36 minutes and still haven't gotten a human to talk to at Ring 46 minutes... Still no answer... I hung up read more

I regret the day I ever bought the devices. They are horrible! I am currently on hold with customer service. Just explained the story about the battery stick up camera is not communicating/connected to the solar panel. The entire reason why I ordered this system is because the town I live in was having a neighborhood ring day more than a year ago; this was after a home invasion and several burglaries. I thought this system was going to be an easy fix. Husband installed a nest for our drive way and we've never had a problem with it. By the Yelp reviews here, I'll be surprised if they stay in business. PLEASE get it together!!!!!!!!!!!!!!!!!!!! read more

Todays Date - 6/14/2018 Got my Ring 2 last year. Real happy until Ring changed. Now I have to log in daily ( at least once ) on my cell phone. BIG PAIN & A SECURITY ISSUE. SUPPORT CAN'T HELP. Get an alert on my cell that there is motion at my front door. Instead of viewing immediately, I may have to log in. Hopefully I am home but, not always. If not, by the time I log in they could be inside. Everything was great until lately. They have taken a great, simple product that worked and turned it into a REAL SECURITY ISSUE. Now I am looking for something else. read more

Bought an entire Ring alarm system through their web-site. It took over a month for the items to arrive. But, it was incomplete (missing box 2a) and it had no packing material. Items were just thrown in a box and sent to me. So they send a replacement for box 2a. I wait another two weeks. The replacement box (2b) and original box (2a) arrive one day apart. By this time I have ordered a complete SimpliSafe system which arrives on time and is already set-up. I request a return label for three boxes, and wait for it's arrival. None arrive. I call again, and they ask "what is the return labels for?" Are you kidding? You'd think with Amazon acquiring Ring, things would have gotten better. Nope. I haven't had this bad shipping and miscommunication with a company since before the internet. They make great commercials and ads, but that's where the money goes. To Shaquille O'Neal. read more

We have the Ring, doorbell, regular cameras and spotlight cameras as a over our home as a supplement to our alarm company's security system that we own. The set-up are so easy to follow that you just can't go wrong. The instructions are extremely clear. I have to say, I have only had one issue with a spotlight camera that Ring was happy to assist with and have replaced. I can't speak for others but I am very happy with this product. They offer many types of things including a battery operated Camera which is nice for those who don't have power in the spot you need the camera but have a wifi signal. It's app is easy to use and understand. You can add all your cameras to an account and for a small amount each year or monthly subscription, it will record to the cloud for you to view and save. You can adjust the motion settings, turn the lights on, siren on-what more could you want really. I really like this product and so I am very pleased with the multiple cameras we own. read more

Bought a Ring Doorbell 2, got it working smoothly without problems. Due to the tight corner of my front door, I am in need of an extra corner mounting kit, called C/S on a Sunday morning @ 9am, got through to a C/S gentlemen who immediately shipped out the kit at no charge. Top notch C/S. No idea why the 1+ stars rating? Thanks, Ring Alarm. read more

Horrible Customer Service. These camera don't work if there is any special character in your wifi name or password. They wouldn't take the camera take. read more

All Ring products are poorly engineered unreliable JUNK! Absolutely DO NOT buy their products you will regret it, mark my words! Fake customer service can't and won't help you. I so regret buying this TRASH! Would give zero stars if possible. Thanks for nothing Ring! read more

The person on the phone was so rude. In addition to her attitude all she had me do was reset my ring device and when that didn't work she said I needed to replace it. And that is it. no other trouble shooting. No attempt to keep my business. Just a sorry it doesn't work anymore. I was going to buy the entire home alarm system and multiple cameras this week as well as upgrade my subscription. I guess I will go to nest. Edit: Ring is sending me a new unit. I will upgrade my rating if they can help get me up and running. I may have just gotten a bad rep that day. read more

All their products have nice concept but don't waste your money. The products are glitchy and most of the time fail when you need them most. They constantly miss important motion and they will blame your internet (I have a gigabit connection). They have poor customer service and constantly make the product worse everyone they release an update on their app. The technical assistance is horrific. You will spend hours on the phone and leave frustrated. There are better products on the market for the money. You will spend absolutely too much for devices that don't meet expectations. Ring started off with good intentions but has severely fallen off on all levels from product support to another offering a quality product. read more

My Ring is set for on the least sensitive setting, shortest distance and every big vehicle that drives by sets it off. We do have a small porch with walls on either side of the door and even with the porch light on only a silhouette is visible when someone rings the bell. When I pull up the app to answer the doorbell it takes so long to connect that the person at the door is gone. I am most frustrated by the frequent times the system is down. They will send emails about the "ring error reports" and several important events were missed by these system errors. I did not renew the video storage service for my Ring. I was surprised that it now only works as a doorbell. No way to answer it or see who is there. Ring is just wrong. read more

Ring might have a very good easy to install alarm system but their customer service is the worst I have come across in this time when technology is so advanced. If you cancel some as simple as an order before it was even shipped be prepared for the inadequate and totally inefficient service you will ever receive for a company. I am hoping their alarm systems does not have the same inadequacies. Very poor!! read more

Ring has got to be the worst security camera system and worse customer service EVER! Do not waste your money! I cancelled my service after starting with the RING way before the owner sold it to Amazon. This company is not the company of old. And I have no regrets cutting ties once I realized there is no integrity in this business. And robotic read from script stepford customer services people. Good Riddance read more

I hired someone to install my ring. Apparently they set up the account under their name and gave me access as a shared user. I find this out by contacting Ring support. Now Ring refuses to give me full access because the owner of the account which is the hired installer will not give approval. I took the ring down. I refuse to allow a stranger video access to my home. Ring customer support should have some way to allow me to identify myself as the owner. I asked if I could provide mortgage information showing I own the house, any documents. All they want is information about the installer which I do not have. I am at the mercy of a stranger. read more

Unfortunately, this product does not really work, and there are many better lower cost alternatives. I had some concerns about a particular time but my "video is unavailable, try again soon." Simply unacceptable read more

Great concept, weak software. Impossible to change method of payment once you sign up. My credit card expired and when I attempted to plug in the new card information it was a FAIL. A fail BIG TIME. I tried calling both phone numbers I found for support and reached a call center in India on numerous calls to both numbers where I couldn't understand a word they were saying. After talking to 4 different people I was able to understand they wanted me to give them the new credit card information over the phone. I told them I won't give that information to someone in India over the phone. I told them to fix their software so I can enter it through a secure socket. read more

I had the original Ring video doorbell and thoroughly enjoyed just about everything about it except the battery. To charge the original Ring you had to take the whole thing down and charge it, which was a poor design choice. When they announced the Ring 2, I was excited because it was better for people in apartments (it had a removable battery vs having to be hardwired like the previously announced Pro model), I could order a spare battery for it, meaning I wouldn't have to have lapses in recording and the quality was supposed to be upgraded to 1080p with a better viewing field. I finally get the Ring 2 and get it setup and I couldn't be more disappointed. The 1080p video quality looks so much worse than the 720 and it's unusually dark like I have a sun shade over the camera area or something. I called Ring and they felt like there's nothing wrong but comparing the video from both cameras it's a stark difference in the wrong direction. Secondly, to date, there is NO way to add time stamps to video. Videos will show the date you save them to your device as the video date and I'm needing to use video from the Ring in a court case and without date and time stamps best of luck figuring out the timeline of events right?! And to make matters worse, they [Ring] recently (without permission or notification) disabled and deleted ALL of the videos from my previous Ring doorbell. If I paid for a subscription who are you to decide that you're going to disable and remove all the videos from my old one and move my subscription to the new doorbell without even consulting me?! I hadn't activated a subscription because the video quality on the new one was terrible and I wasn't even sure I was going to keep it. UPDATE (02/27/18): Spoke with the customer service representative who replied to my review and it turns out they only keep video from 60 days ago so all the videos I need for court are completely gone (as they were from the March 2017 - September 2017 time frame). So thanks Ring for taking it upon yourself to nuke all my videos without my consent and without even notifying me that you were doing it. read more

They do not stand behind their products. I have a doorbell and a camera with floodlights, both malfunctioning. After multiple phone calls to their customer service, I made no progress and I gave up. I will never buy a Ring product again. Complete waste of my time! read more

This review is for the horrible customer service! I spoke to a representative today and they were being rude and unprofessional. They were lucky that i was speaking to them through chat. I got the since that they dont care about their customers because of the amount of money they are currently making. That will be their downfall. Don't buy if you care about good customer support. read more

Ring - poor customer service - Security Systems Near Me - Santa Monica, California

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Our Ring camera just got damaged by a crazy neighbor who threw some strange green liquid at our window and camera. He said he doesn't like us having the camera. He has mental issues. I called Ring and they said they would replace it. That was this past Friday. I called today to see when I could expect a delivery of it. They hadn't even processed it. They then tell me I would be getting a refurbished one! I asked why. It has never happened before when I had to get a replacement. I totally got the runaround from a guy. But he never answered my question. After 30 minutes of this I asked to speak to a supervisor . He did not want to transfer to one. Another 10 minutes dealing with this guy. He finally asks for my number and says one will call back in a few min. She did. No records of ordering a replacement last week! They won't send out a new one. If I want a new one I have to get the refurbished one first and then send it back to get the new one! No sense at all. They will still take a few days to process it . And days to send it out. read more

If I could give zero I would. The device is has delay & most of the time offline & disconnecting from internet. The company doesn't take it back . Bad company that even charge annual fees for recording. No Safe at all. read more

Ring.com has the worst customer service on the planet. Their products are always on the fritz. Cannot contact them by phone without having to wait at least 1/2 hour. I wasted over an hour on hold with them. Then when you do get to talk to a live person, when they don't know the answer to your question, they "accidentally" hang up on you. So I did a chat online with another agent. She said she would have "Rochelle" call me. She did. The phone did not ring, she left me a VM so I could ride their merry go round again. Very frustrated. Whatever you do, do NOT buy Ring.com products as you will NEVER get customer service. And now they are going to discontinue the app for desktops so the customer will have even fewer choices. Perhaps Jeff Bezos should stop going to the moon and start paying more attention to his businesses. read more

Please DO NOT buy any ring products directly from Ring. I had to return two products to them and it was a nightmare to get my hundred bucks back. First, they make YOU call them once the merchandise has been received by them. Then you go on hold from 10-20 minutes. Once on the line with them they absolutely grill you about your product, how many pieces were sent, when were they sent, etc. etc. Then they put you on hold and have to talk to the warehouse and continue to grill you with questions. Obviously, this is all done for you to get frustrated get you to forget about getting the refund so they can make more money. It is really a sad commentary about this company. Once all of this has been completed which took another 20 mins of BS, they tell you 3-5 business days to get your credit card debited. USE AMAZON if you have to buy the product. read more

The product is fine, but the processing system is definately broken. I bought two ring cameras. I decided on a different ring camera, so I returned the two I no longer needed. Although ring received the cameras that were returned, they failed to return the money to my Paypal account. When I called regarding the order, they stated they had been quite overhelmed with returns, so it was nothing personal. Did I mention that they had the return for 58 DAYS! **Watch your credit card statements if you return items to ring. If I had not followed my statements, I am pretty sure they would continue to be overwhelmed with returns, and I would have never been reimbursed for the returned products. read more

Bought a ring device a year ago. Battery just stopped charging. I called them and apparently there's only a year warranty on it. I missed the warranty by about a month when I called. Told me they couldn't do anything about the battery and said they would send me a 33% coupon that could only be used towards a new device, not even for a battery. I Googled Ring and under their information it actually says the batteries last 6 to 12 months. If I had seen that I would have never bought the device. read more

Ring - Battery life - Security Systems Near Me - Santa Monica, California

Thank you Kandyce ~ from Ring.com customer support ~ for resolving my issues with the purchases made thru ring.com sales over the phone. You were able to coordinate with the fulfillment center to have my order shipped immediately and I received it a few days later. After making a $500.00+ purchase; not being advised several items were not currently available; refusing to allow me to cancel my order; refusing to ship the items that were available; waiting 3 weeks, having my credit cards charged 3 separate times, placing me over my credit limit, I was extremely angry. Then I began getting emails with other ring clients names and credit card info..,, do you know how concerning that is? I love ring products and currently have about 9 myself plus I have given many more as to gifts. Unfortunately, as much as I love the products; I depend on the protective services and peace of mind provided, I will NEVER place another order directly with ring.com sales. I will purchase through Amazon Prime. I do profusely thank you for getting my order delivered. I am giving a ring.com a 5 star rating BECAUSE OF YOU. Best Regards, Theresa Moore read more