Very trustworthy. My wife brought her car in for a new battery and to check her squeaky brakes…read more They replaced the battery promptly and after examining the brakes they said they were just fine, squeaking was due to dirty pads. Not every shop is that honest. Last Sunday I had a loud scraping noise coming from one of my rear brakes. I thought maybe I could save myself the hassle of having my car in the shop during the work week so I went to a national chain shop on that Sunday and was told it would be around $950 -- seized caliper, rotor, pads-- I held off and took it to Auto Medix. They said the caliper was not seized, it was fine. Auto Medix replaced one rotor and the back brake pads, all said and done they were $610 cheaper than the chain store.

I have never written a negative review and if I could give zero stars, I would. The situation we…read moreexperienced this summer, waiting for our car to be repaired for 3 months was inexcusable. The insanity of the situation was the utter lack of communication. The phone rings at this shop and no one answers, we reached an answering machine only 5 times during that entire time period and never received a return call. When I finally started receiving texts in late June from the owner's cell phone we thought that we were finally going to receive consistent communication. Yet, responses to my text messages still went largely unanswered. There isn't even a business website to send messages. I am empathetic and my default is to give grace when things go wrong. I get there is a lack of workers, unexpected things happen in our personal lives, and maybe installing a drive shaft was complicated. But as a business you have a responsibility to OVER communicate to your customers. Also, given how she responds to negative reviews, I don't expect it will be a normal business response, which would be to sincerely apologize for the lack of communication and stress put on our family, which is what we deserved to hear and never did. She will say that my husband told her there was no rush to fix the car when it was towed there on 4/19. The TRUTH is that he said there was no rush to get it back immediately but that we needed this car when our son returned home by mid-May for his summer job. I guess our mistake was being honest as well as considerate? We paid over $1k up-front on 5/3 for the drive shaft part at their request, which we had no problem doing. She is also going to say that the issue lies with their parts supplier since by the 3rd drive shaft a Toyota engineer realized that it wasn't correct and that these parts were actually recalled and should not have been sent. I think the fact that you have a supplier sending recalled parts is, in general, a significant business issue. She will probably comment that I sent her a message through Facebook messenger on 6/2 - I did but only because I was looking for their business page, the business name was in her profile, and I recognized her name as one of the owners. My message was polite, and I apologized for contacting her that way. This is after no one contacted us for almost the entire month of May until 5/30 when she finally answered the shop phone and told us we would have our car back that week, even though I had left a voicemail the week before. She will likely also say that we didn't receive updates because they were working on the car or waiting for parts to arrive. Information like that is an update that we deserved particularly when 1 month turned into 2 then 3 months. The final straw was that we were told on 6/20 that one of our tires kept going flat. Rather than fix that problem while working on the drive shaft issue, they waited until 7/13 to order a new tire, further delaying our ability to pick up our car. We were then guaranteed, yet again, on 7/17 that we could pick up our car before they closed and, not surprisingly, they had yet another emergency/reason why it wasn't ready, and we had to wait another day. We did not get our car back until 7/18. This was only after our constant request for updates, via phone, text and in person, the last 8 weeks. And then Kenosha Toyota had to replace the coolant "T", a repair that Automedix listed to be done on the initial quote but didn't repair it or communicate to us that it was not done. Thankfully, Toyota found it while reviewing all of the repairs. And FYI, waiving a small credit card fee does not remotely make this experience acceptable. And while she said that she took off another 3%, we can't find it. The bulk of the "savings" is the cost of the used drive shaft vs the new one we initially paid for. Point blank if you are in a customer focused business then BE focused on your customers. If this seems ridiculous to you then go somewhere else and save yourself the aggravation.

This is by far the best auto experience I've had with auto repair in my entire life so far. Ken who…read moreruns the front was an excellent person to talk to when getting my car looked at for the issues that it was having. The overall cost was pretty affordable as well compared to other mechanics. Ken had great customer service was very friendly very patient and very well at explaining what's going on. He's very thorough and knows what he's talking about. I highly recommend if you ever need work done on your car to take it to this mechanic shop. Again this was by far the best experience I've ever had with mechanic work for my car.

My daughter was here from Iowa and had some tire and rotor problems. After much running around…read moreand being told, by other places, there was an alternator problem or a fuel pump problem or whatever we took the car to LG automotive. The reason we hadn't taken it there in first place was her husband was trying to have it taken care of on Sunday. Ken and his staff, even though being very very busy, took my daughters car gave it a once over, put it on the machine and told her she was safe to drive back to Iowa. I have always had confidence and great service from LG automotive. This is just another example.

The service here is exceptional. My wife went in for an oil change and they covered all the basics,…read morein a fast efficient and complete manner. The owner was friendly and accommodating. They did advise of a near problem in fluid but didn't press it. (Info but not upsell) I later went in for some advice and they were quite helpful despite not even making a sale. I'd definitely trust their honesty and competence.

Went here for a tire losing air. They found a nail and were able to patch me up in no time. Their…read moreprices are reasonable and I would definitely recommend going to Motus for your automotive maintenance needs.

Took my vehicle in for the door locking mechanism. It worked for a day and stopped, with it being…read moreworse than when I took it in. To add insult to injury the door panel and driver's side window had grease on them after the repair. Basically I just wasted my money.

Wow. I am just blown away with the kindness and professionalism of this business!!…read more I had trouble with many other places in the area getting my vehicle looked at; and also having the fear of going to a new car place as a woman. (You never know what shady intentions some shops have) but they were able to squeeze me in; AND had my car ready within 35 minutes! The woman at the front was so welcoming and sweet and assuring, and the mechanics also fill your tires with air and did a light inspection all for only 20 dollars!! (I did have my own oil and filter) but honestly; you will not get this service for this price anywhere else around here!

I've had my daughter's Volkswagen beetle repaired here as well as my sons Toyota FJ…read more Ken is easy going but more importantly, he not only gets the repairs right but he gets them done remarkably quick. I've never had such luck with auto repair shops and highly recommend them.

From start to finish GLA in Lake Villa was great with getting my vehicle repaired asap. Super…read morefriendly, spot on with immediate responses and fast turn around time. Highly recommend!

I would like to note that we are an elderly couple who chose this garage based on recommendations…read morefrom local residents. We brought in our only vehicle because an emissions-related warning light was preventing us from renewing the registration. Our vehicle remained at the shop for an extended period while parts were being ordered, some of which were reportedly backordered. After the parts were installed, the warning light remained on and the original issue was not resolved. At that point, we were advised to take the vehicle to the dealership. We spent a couple thousand dollars on emissions-related repairs based on the garage's recommendations, yet the problem remains unresolved. As retirees on a limited income, we cannot afford additional costly repairs. We were not offered any refund, partial reimbursement, or clear explanation of what the actual problem might be or how it could be fixed. While we understand that some repairs can be difficult to diagnose, our experience left us feeling that we paid a significant amount of money without receiving a solution to the issue that brought us in. We encourage others to use caution and ask detailed questions before authorizing major repairs.

Went for a quick emissions test and to renew my sticker. Was in and out in 10 minutes and they put…read moremy sticker on for me. Will definitely be back when repairs are needed. Very nice guys.

Getting an appointment was easy. Service is fast and straightforward. It did not take me an hour…read morefor the change oil service.

Great mechanics, friendly and honest. The team at Glenn & Sons never does any unnecessary work. We…read morehave been going to them for over 20 years and they are fabulous!

These guys are great. Local. Like dealing with friends…read more No major repair needs yet. Just two cars and three sets of tires. Every employee and the owner have a "can do" no problem attitude. Car repairs can be so anxiety rich. But this team can calm the stress of it.

I had my oil changed at this location and shortly after noticed a panel dragging on the ground when…read moregetting on the highway. The technician claimed he didn't touch the panel to perform the oil change. yet they jerry-rigged it with a zip tie rather than ordering the correct part or offering to replace it when I brought the vehicle back in for repair. They took no ownership of the issue and didn't even apologize. I've serviced both of my vehicles here for years without a single problem, but the moment an issue arised that they caused, they refused to take responsibility of it and offered only a half-assed fix. If it wasn't their fault, why would they even touch the panel to fix it after I dropped it off. I will no longer be bringing either of my vehicles to have them serviced at this location.