Just your solid neighborhood auto repair place. NO BS, no selling something you don't need, no…read morescare tactics. Upfront and honest with their prices and the quality of their work. They do great work, they charge reasonable prices and you actually deal with guys who have I N T E G R I T Y. Can't recommend them enough.

Slow? Check. Terrible driveway layout? Check…read more Computer for emissions always down? Check. Location is critical in an automotive shop. Your location sucks, your service is slow, and your emissions testing is spotty and never reliable. Do Kenosha a favor and go bankrupt.

I purchased a used car and was having issues with car fax. They showed this place as somewhere it…read morehad repairs or inspections but didn't list what was done (at least on my end) so i called and at first they said they couldn't give the actual history but then they did go to car fax and look it over so i could know what has been done on my car. Very appreciative!

horrible people even worse work…read more A couple hours after a simple electric repai, my vehicle started on fire. I went di back to them when they opened and tried to get the situation resolved in a professional manner and I was not rude or hostile from the get go. however, I was tee with only disrespect and anger and rudenes and they blamed me for the fire they caused. I have been coughing and nauseous nonstop since the electrial and plastic fire they caused through low quality workmanship and even lower qual human decency.

Hubby took his 2016 Impala in and received quick and efficient service. He was impressed and will…read morebe taking my car in for service as well. Keep up the great job and if you need services check them out!

Left fuel sensor detached when I picked up my car and told me it wasn't their mistake. This was…read moreafter paying them $500 for repairs on my car. Won't be giving them any more business.

In fairness, I had never used O'Briens prior to this visit. We had to have our car towed due to an…read moreelectrical issue that we couldn't figure out. O'Briens diagnosed the issue and got us back on the road the next day. A huge sigh of relief given that we thought we had "fried" the electrical system. Highly recommend and has earned our go forward automotive repair business.

If you're looking for a knowledgeable, prompt, reasonable, stand up mechanic with integrity, John…read moreO'Brien is who you want working on your car. Hands down, he really is the best in the area. He knows his stuff and pricing is extremely fair, especially in this economy.

Got a pre purchase inspection for a car that I was considering buying - George was the one that…read morecompleted the inspection. Very detailed verbal report immediately after the inspection that helped me make a quick decision on the vehicle. I was able to call back and follow up with questions as I thought of them. George even took a second look at the car later in the day when I asked about something he wasn't sure of. Reasonable price relative to competitors. Would feel very comfortable having George look at a car for me again

Very rude operator and has very limited knowledge/ experience. Not good first impression and will…read morenot even be going in due to how rude the person answering the phone was. Sounded like a man.

Fantastic customer service! We highly recommend Martin's Garage for servicing your vehicle. They…read moreare professional, do great work and prices are reasonable. They do not try to convince you to do anything extra like we have found the Mazda dealership does. From setting up my appointment with Joe to the follow-up text from Jason, everything went smoothly and efficiently. I appreciated that they ran on time with my oil change appointment (compared to waiting almost 2 hours for the same service at Mazda).

Martin's has the best service. They stand behind every vehicle they sell. The employees treat you…read morelike family or better than family. We loved them so much that our family members on both sides bought from them and love them as well. They are the best on warranty work to. We will travel just to have our vehicles serviced here. They are top notch in our book.

-Quick (20 minutes or less, even when I stopped in after work at 5:15!)…read more -Cost effective...any minute after 20 minutes = 1 dollar off (1 minute = 1 dollar, etc) -Friendly as ever -Informative and NO pressure to get the additional items! The mechanic stopped periodically to give me status updates about the work. -I will be back and I would definitely suggest this place if you're looking for basic car services (oil, brakes, etc

I could have gotten a full oil change with all of my fluids checked & my next change alert for $59…read moreat a Nissan dealership but instead my Maxima cost $101 to get only the oil change & my window cleaned at this location I will never be back!

Very trustworthy. My wife brought her car in for a new battery and to check her squeaky brakes…read more They replaced the battery promptly and after examining the brakes they said they were just fine, squeaking was due to dirty pads. Not every shop is that honest. Last Sunday I had a loud scraping noise coming from one of my rear brakes. I thought maybe I could save myself the hassle of having my car in the shop during the work week so I went to a national chain shop on that Sunday and was told it would be around $950 -- seized caliper, rotor, pads-- I held off and took it to Auto Medix. They said the caliper was not seized, it was fine. Auto Medix replaced one rotor and the back brake pads, all said and done they were $610 cheaper than the chain store.

I have never written a negative review and if I could give zero stars, I would. The situation we…read moreexperienced this summer, waiting for our car to be repaired for 3 months was inexcusable. The insanity of the situation was the utter lack of communication. The phone rings at this shop and no one answers, we reached an answering machine only 5 times during that entire time period and never received a return call. When I finally started receiving texts in late June from the owner's cell phone we thought that we were finally going to receive consistent communication. Yet, responses to my text messages still went largely unanswered. There isn't even a business website to send messages. I am empathetic and my default is to give grace when things go wrong. I get there is a lack of workers, unexpected things happen in our personal lives, and maybe installing a drive shaft was complicated. But as a business you have a responsibility to OVER communicate to your customers. Also, given how she responds to negative reviews, I don't expect it will be a normal business response, which would be to sincerely apologize for the lack of communication and stress put on our family, which is what we deserved to hear and never did. She will say that my husband told her there was no rush to fix the car when it was towed there on 4/19. The TRUTH is that he said there was no rush to get it back immediately but that we needed this car when our son returned home by mid-May for his summer job. I guess our mistake was being honest as well as considerate? We paid over $1k up-front on 5/3 for the drive shaft part at their request, which we had no problem doing. She is also going to say that the issue lies with their parts supplier since by the 3rd drive shaft a Toyota engineer realized that it wasn't correct and that these parts were actually recalled and should not have been sent. I think the fact that you have a supplier sending recalled parts is, in general, a significant business issue. She will probably comment that I sent her a message through Facebook messenger on 6/2 - I did but only because I was looking for their business page, the business name was in her profile, and I recognized her name as one of the owners. My message was polite, and I apologized for contacting her that way. This is after no one contacted us for almost the entire month of May until 5/30 when she finally answered the shop phone and told us we would have our car back that week, even though I had left a voicemail the week before. She will likely also say that we didn't receive updates because they were working on the car or waiting for parts to arrive. Information like that is an update that we deserved particularly when 1 month turned into 2 then 3 months. The final straw was that we were told on 6/20 that one of our tires kept going flat. Rather than fix that problem while working on the drive shaft issue, they waited until 7/13 to order a new tire, further delaying our ability to pick up our car. We were then guaranteed, yet again, on 7/17 that we could pick up our car before they closed and, not surprisingly, they had yet another emergency/reason why it wasn't ready, and we had to wait another day. We did not get our car back until 7/18. This was only after our constant request for updates, via phone, text and in person, the last 8 weeks. And then Kenosha Toyota had to replace the coolant "T", a repair that Automedix listed to be done on the initial quote but didn't repair it or communicate to us that it was not done. Thankfully, Toyota found it while reviewing all of the repairs. And FYI, waiving a small credit card fee does not remotely make this experience acceptable. And while she said that she took off another 3%, we can't find it. The bulk of the "savings" is the cost of the used drive shaft vs the new one we initially paid for. Point blank if you are in a customer focused business then BE focused on your customers. If this seems ridiculous to you then go somewhere else and save yourself the aggravation.