This was an absolute amazing excursion! My husband and I have been coming to Cancun every summer and pick one excursion to do. This year was Rio Secreto. They supplied a wet suit and water shoes but you can bring your own if you own them. Our guide, Rolando, was very informative about the Mayans as well. You are not allowed to take anything with you but there was a photographer to take pictures for you that can be purchased at the end of trip. We were also given a meal at the end. Great price for a beautiful day of cave exploring!! read more

Rio Secreto - Tours Near Me - Chacalal, ROO

Words cannot begin to describe how awesome this adventure is. If you visit The Cancun or Playa del Carmen area, this is a must! Tour guides are very knowledgeable. They equipment that they let you borrow is very good as well. At the end of the tour, there is a dinner (buffet-style) which was also very good! Overall, this was one of the highlights of my trip. My family and I really enjoyed it 100%. Even my mother, who is not really up for excursions or jungle adventures really enjoyed it. Her worry was that she wouldn't be physically able to complete the trip as there are many narrow, uneven paths. But our tour guide (Natalia) was extremely helpful and never left my mom's sight. How about that for VIP service? Excellent! read more

This was honestly such a special experience for me. At first i was a little scared because it was going to be a long trip with a lot of physical activity. I'm a 300+ lb man and let me tell you how rewarding it was to put in the foot work. It is a bit challenging but nothing you can't over come with a little break and a lot of water. We had the best best BEST guide her name is DANNY G ( Danny g gracias por todo corazón) if there is a way to request her please do. She really loves her job and has the upmost respect for what she is showing us and delivered the best information. I learned so much. Danny g really made it all so much more interesting. The Mayan ruins of Tulum were incredible. The underground river with all the stalagmites and stalactites was something I always wanted to see since I was a kid. PLEASE I URGE YOU TO BE VERY RESPECTFUL OF WHERE YOU ARE GOING TO VISIT, RESPECTFUL OF YOUR GUIDE AND FOLLOW THEYRE RULES EXPLICITLY.! the people at rio secreto work very hard to conserve and and protect everything. Also the meal at the end was delicious it was buffet style but the food was freshly made it was incredible the nopales (cactus) are my fav. All in all this is something I will remember forever and worth the money which is very reasonable. Like I said I am a plus size man and I got through the whole trip no problem so please if you are around or wanna plan a trip I recommend rio secreto.! Another thing I noticed that had nothing to do with me but it was nice, they provided a guide that speaks French to a group of 3 that spoke mostly French and a guide that speaks Portuguese to a large group that mostly spoke Portuguese and a little bit of Spanish so don't be shy and ask to see if they can accommodate your home language so you can enjoy the tour.! P.s this is a tourist attraction so of course they will try and sell you the pictures they take for you at the underground river you can politely decline, don't be detoured from taking this trip based on reviews calling them scammers, like any tourist attraction there is always a selling point but you can say no it's not forced. Also tip your guide they work very hard and went to school for a long time to deliver all the I formation.! read more

Rio Secreto - Tours Near Me - Chacalal, ROO

Educational, exciting and magical! I highly recommend this incredible life changing tour during your stay in Cancun. We have been thinking about our experience every day since we've been back! read more

I love an adventure, and if you do, this is a terrific destination! All the equipment you'll need is included- shoes, wetsuit, helmet with light. You'll be guided down a crevice to the underground caves the are the water source for the entire Yucatan peninsula. A big shout out to Alfredo- the very best cave loving guide you may be fortunate to get. It was clear that Alfredo loves his work, caves, and educating others to their beauty. Thank you so much for a fascinating and enlightening tour. I wouldn't recommend for small children or physically challenged. read more

Rio secreto wild- cancun Guide: Yul Photographer: Margarita (Maggie) Type of profile: like adventure, in shape, know how to ride bike and swim. Not afraid of confined spaces (no tight spaces but enclosed for (3) hours in caverns) Things to take (essentials): workout clothe, sneakers, small towel, bug spray (organic). Things provided: bike, wet suit, helmet w/light, underwater flashlight, water shoes, snorkel mask, life vest, backpack to carry all this items, wet bag, locker, (2) waters, (1) Powerade, light breakfast (before), light lunch (during), and great dinner (after). Best thing I have ever done!!!! If you enjoy seeing nature's beauty then it's a must do! After you get all geared up you ride a mountain bike for about (45) minutes through the jungle (on a trail) and within a few caves. Once you reach the end of the bike trail you start a (45) minute hike through the jungle and caves. You reach the end where you change into your wetsuit and start a (1.25) hour hike/swim through beautiful caverns with intricate natural formations. The guide will be explaining things the whole way. He is funny and knowledgeable. The photographer is taking action shots the whole time and even sets up (2) locations for amazing pictures. She was non stop running to stay out of the way of the team so we can enjoy the scenery. At the end of this hike you get to a pool of pristine water where you get about (45) minutes to swim on your own to explore with your snorkeling mask. This was for sure the best part of the trip. After this you return back the same trail doing all the things described all the way back to camp where dinner is waiting for you. No phones are allowed so they provide a photographer. At first I didn't understand but once you start the hike you realize two things. (1) with someone else taking the photos you can truly enjoy the beauty, (2) if you have people in the group constantly stop to take pictures and photos the tour would last 12 hours. It is worth buying the picture for about 25$ -100$ dollars depending what you want. I hope this is helpful (tho long) but I feel like I have to let people know how GREAT this guide is. I highly recommend it and feel like not enough people know about this when they go to Cancun. This is a must do thing on your trip! PS: it was (4) of us all in decent shape and it took us about 6 hours to complete the trail from beginning to the end. Left the hotel in Cancun at 7:10am got back around 6:30pm. Total trip at rio secreto wild was approximately 6 hr but the guide said it can take up to 12hrs depending on the people that go read more

Kids love this tour. Lots of activities in one day thats lasted at least 6 hours. Our tour guide Ana is so cool and very knowledgeable. I highly recommend this tour. read more

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We cruised in on Royal Caribbean. Upon arrival, we were all given lockers for our belongings and were asked to shower to preserve the ancient waters inside the cave. Each of us was given a wetsuit and a helmet. My husband and I brought our 5 year old son -- which was the minimum age allowed. They had a suit that fit him and helped us get him safely into his life jacket. We were very prepared that we would have to do some heavy lifting to get our son through safely, however, what happened next was something we were not prepared for. Jorge was our guide, and he was spectacular. After a thorough introduction (along with a Mayan prayer!) we hiked through the jungle and we're given a lot of interesting facts about the trees and wildlife. The caves were unlike anything I have ever seen. The group of us became a team -- each of us pointing out difficult steps as we went and making sure everyone was well taken care of. Jorge was so passionate about the science and history of the caves. His love for this place was contagious! There were a few tricky swims, and he made certain everyone was fairing well. Toward the end, my son was showing some signs that he was getting tired. Rather than hold the group, he directed them to swim to the next stopping point, and took my son on a short walk through a separate cave. He taught him about stalagmites and pointed out some spiders. My son told us he wants to be a scientist after this. After returning to the lockers, our group shared a toast and went off to the lunch buffet. This tour was a highlight for us. Although, taking our 5 year old was a challenge, it was worth every step. Thank you, Jorge! We will never forget you and this amazing day. read more

Rio Secreto - Tours Near Me - Chacalal, ROO

My best friend and I visited Cancun and signed up for the Rio Secreto tour. When we arrived we were informed that we would be apart of a smaller group because we were on the last our of the day which was totally ok with us. We were greeted by Edson who did a wonderful job informing us of what to expect. He was extremely friendly, courteous and helpful. We went over and beyond to answer our questions. He also gave us great recommendations of authentic restaurants to try in the area since we wanted to eat some local cuisine while in Mexico. We then headed out to the tour with our guide. The cave experience was amazing. As someone who likes to document everything, I was happy to find out that they assign a photographer to do the entire tour with us to take pics. Our tour guide (I totally forgot his name) is as amazing as well. He was extremely knowledgeable of the cave, ecosystem, etc. He was funny, educational and informative. I was impressed with his level of knowledge. He did a great job of explaining everything and was so patient with answering all of our questions. We ended our tour with a shot of liquor (which was nice ) and a buffet style dinner. The food was amazing!!! The stewed chicken was incredible. We ere thoroughly impressed wit the entire experience ($89). Unfortunately the pics were extremely expensive ($25 for 1 or $99 for all your pics). Of course I "caved" and bought all my pics which they conveniently store on a souvenir jump drive. Overall 5 stars experience! I've been recommending to all my friends who are headed to Cancun. read more

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I was in search of a less touristy Cave Exploration. After some research I found Rio Secreto specializes in preservation, whereas other companies have destroyed and damaged these beautiful underground caves. I booked on-line, but accidentally clicked on the wrong date. The live chat support fixed everything in a timely manner, EXCELLENT customer service!!! (Most hotels can book this place for you, but if you book direct you can usually find a discount). You must arrive 30 minutes prior to your tour time to fill out paperwork and watch the orientation/safety video in three different languages. After that you immediately board a shuttle for about 20 minutes to the cenote. You will be greeted by your tour guide who will get you set up with a locker, water shoes, an outdoor group shower, wetsuit, life jacket and helmet. The wetsuits and other gear are very wet and very smelly. (They get one dip is some kind of cleaning solution when you turn them in, but they still smell of sweat and mold). Also it recommends wearing a bathing suit underneath, I actually recommend wearing a rashguard/neoprene shirt as I actually got a rash from the wetsuit where my bare back made contact with the not so clean wetsuit. After gearing up they take you on a 5 minute hike to the cenote. The underwater caves are beautiful and breathtaking. We were on a bilingual tour, which if I ever come back, I will request a non-bilingual trip. He has to say everything twice and it takes twice as long, now this wouldn't be a problem if he wasn't rushing us along. If you fall more than a couple of steps behind, the guide will yell at you, so just try to hurry along and stay with the group, even though you are trying not slip and fall or run into the rocks underwater. Also for some reason our guide had 3 English speaking people in the front of the line, 4 French, and then us 2 English speaking people in the back, so while walking in line, he would speak to the English speakers, but we were way in the back and had not reached the stopping points yet, so we couldn't hear what he was saying. Then he would translate to French for the French people, and we would never understand what he saying. They will not let you bring in your own camera, even if it is waterproof, one it would really hold up the group and two, they want to charge you $79 (yes, that is US dollars, not pesos) for the photographs they take, yes, that was more than the admission price!!!! Lunch is provided, it was a variety of Mexican dishes/buffet, it was okay at best. After lunch we had a whole 5 minutes to chill in the hammocks, before they herded us back into the shuttle to head back to the check in area. Overall, I wasn't really happy with the logistics of the tour, or the tour guide; however, I would come again, because the beauty of the caves is well worth it, maybe I will try another tour company next time. read more

I was very skeptical about doing this under ground cave activity. Especially, being 6 feet tall and a heavy guy. i read lot of reviews and finally decided to go. Our guide, Nadia was very knowledgeable. We did enjoy going through caves and swimming in the water. This activity does require a basic knowledge of swimming. One thing that could have been better was, that the group size was 9-10 people. So in instances where the guide was talking and walking, it was a little difficult to hear . Although, guide made every effort to rotate people in line so no one person is first always. Also, one fair disclaimer, there were pictures that rocks are shinning. That is if you are luck to have so much calcium deposits. We went in December and there was minimal reflection. Overall, I do recommend this adventure. They are very kid friendly too. Other groups with kids also had fun. read more

I cannot rave enough about this place. Extremely customer friendly right from the time we booked our tour online. Our tour guide Nadia was extremely knowledgeable and a lot of fun. We had a group of four girls, a father and son duo and hubby and me in our group. The kid was barely 6 but he seemed to be managing the caves pretty well. You need to be able to swim a little and not be claustrophobic to wade around. The caves are extremely pretty and taken care of. They serve some Mayan liquor shots after the tour to celebrate. Delicious and if you want to buy, do it from there. You wouldn't get it in walmart. Photograph package was expensive but we still bought it. The tour ended with a good Mexican lunch. read more

Phenomenal! The Rio Secreto is one of the top 3 experiences I've ever had in my life. Our guide "Ro" was absolutely wonderful. He truly loves what he does and it shows. He was excited to share this wondrous natural gift of Earth and the Mayan/Mexican culture with us. As far as touristy vacation experiences go, the facility was a haven, the staff felt like family and the food was the best we'd had the whole trip. This experience will stay with us our whole lives through. Thank you. read more

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I think this one of the more expensive tour we done while vacationing in Cancun. Its over 100+ per person. It's about 1 hour away from Cancun, 20-30 away from Playa del carmen. We got pick up at our hotel around 9am and did not get drop off till 3pm or so. I went with my hubby and 2 of our friends. I think we all enjoyed it and worth the time to check it out. This is a guide tour into a fresh water cave system. It's quiet amazing. Everyone is given a helmet with flash light, life vest, wet suit and a wet shoe. No camera of any kind is allow! =( Inside the cave, our guide provides teaching on the fresh water, build up of the mineral, we even did 2 short swimming. The short swimming part of the best in my opinion. Don't worry about not knowing how to swim. You are already floating because of the life vest anyway. Lot of picture opportunity inside the cave but of course you have to pay for those pictures later. The tour includes buffet lunch afterward. Not a lot of selection of food but it was very decent. read more

Best cave adventure I have ever done and this is my first!! I got this tour from the package in our Carnival Cruise and it was an amazing surprise for my babe. I am the planner in the relationship hah... because I need to know that our daily schedule for our cruise has something going on and very eventful! And eventful it was that day when we landed Playa del Carmen. The ride from Cozumel was about 20 minutes depending how pro your driver is ( we had the best driver of the boat). From the boat, the tour guide was waiting for us with the van. Our driver's name was Jose Luis! Yes!! That same name from that Mexican "Jerry Springer" show. He was also an amazing driver. The road had lots of potholes but Jose Luis maneuver that van like a pro skater would!! Our tour guide to the Rio Secreto Cave was Andre, coolest and funiest tour guide ever! Also our photographer's name is also Andre, he is cool also. He was like a ninja he sneaks in and out taking pics here and there, you won't even notice he is there. The caves were amazing!!!! It's the best excursion in all the shore excursion package we have been. We also did the Mayan ruins in Belize. The tour was very informative! We have to do a ritual before going to the cave.... pretty exhilirating!! Don't worry you won't have to worry smelling like sage whole day because your going to be dipping your body in the fresh water in the caves!! Right when you entered the caves, you will feel scary because you don't know what is beyond and you only have the overhead light to guide you, but it is very amazing right when you look at the caves and how they formed! The water varies. Some path have no water, some are submerge and some you have to swim, so expect to hike, paddle and to enjoy it more, backfloat! The water was very fresh. And every turn as you go through the caves there will always be surprises or things you don't expect... such as pool of fresh water, big rocks protruding down and such... You have to experience it to believe what I am saying. Pictures and videos will not do justice! So if you are planning to go to Playa del Carmen in Mexico or you have a carnival cruise landing in Cozumel, get that Rio Secreto package!! You will not regret going to this excursion!! read more

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My husband and I had a great time! Excellent tour guide Ceci. Our group was fun too! I left my phone in the van and Best Day had to contact the driver and he came back! Excellent service! read more

We headed here as part of a Carnival Cruise excursion and had a great time. After a bumpy ride in, you're given all the gear you need and are teamed up with a tour guide who is there to keep you safe. Spectacular cave vistas and amazing things to see. If you can't swim you may freak out a little during some parts, but with the life preserver and an attentive guide there's really no risk here. Nothing too claustrophobic, a right squeeze here and there and you'll have to drop your head to avoid bashing into rock formations. Move slowly and use your walking stick because the walking surface under the water is all kinds of bumpy. Would recommend to anyone. Also our tour guide was named Benito and was excellent!!! read more

Booked a tour to Chichen Itza. We were notified it was cancelled 45 min after they were supposed to pick us up.

Tomas was our tour guide, and he did a great job! My fiancé and I did the tour as an excursion on a Carnival cruise, and I found it really reasonably priced for what's included. Heads up if you're really sensitive to cold--this will be tough. I was cold most of the tour, but my very lanky fiancé had a really tough time with the water. It's about 70 degrees, but because you're underground, it feels even colder. You're not allowed to bring cameras along the tour, but there's a photographer who follows you along the tour and takes pictures. As of now, it's $25 for one picture or $100 for the set. We bought the set because it was a much better deal. You get about 25 personalized shots and 50 generic pre-selected shots of the caves and wildlife. The pictures come loaded on a flash drive, so you're not getting physical prints. This didn't bother us too much, but I know some people would not be happy. Just know what you're getting. Overall, it's a good tour, and we both enjoyed it, even with the cold. I would recommend it. read more

I am so glad that we chose to do this as our excursion from Cozumel during our recent cruise. It was an awesome experience and truly a once in a lifetime event. The beauty and importance of the location is five stars hands down. I gave four stars since there are many things around the organization of Rio Secreot that I think should be improved. We took a high speed ferry from Cozumel to playa del carmen. This took about 45 minutes. From Playa del Carmen we went about a half hour into the jungle to get to the Rio Secreto property. The road into the jungle is unpaved which makes for a bumpy ride, but it is bearable. Given the amount of money that this place must be raking in though I hope at some point they will elect to pave the road to make this a more pleasant experience for their guests. Upon arrival you are quickly given your gear and then told to take a shower. Your body is supposed to be completely clean so that sunscreen, hair products, deodorant etc do not make their way into the pure waters. This makes sense but there was very little explanation from our personality lacking guide to explain the importance of this. People barely showered being that the showers were ice cold and none of the guides seemed to care. Because of this I was cringing about the amount of chemicals that are getting into the water in what I feel strongly should be a federally protected area. My guess is at some point they will have to stop the tours to protect this area and I actually hope that they do. As much as I enjoyed this experience I felt like i was desecrating sacred land. Some of the guides seemed friendly, but I was not sure why our guide, a Russian woman, elected to be in hospitality. She did her job but made little effort to get to know her guests. The most interaction during this tour was being asked to pose for pictures every five minutes which at the end of the venture you can purchase for $25 a pop. It really seemed like extortion. When you pay over $100 for an excursion it would be nice if they threw in at least one free picture. If you do this tour please remove all chemicals from your body before entering the water. I wish they would have had a five minute talk or video about the importance of doing this prior to letting all the guests enter the waters. read more

QUICK TIPS: bring water shoes! Don't bring old ones and younger than 7-8 yr olds...or be prepared to be very distracted as you watch out for them. Be very careful, uneven ground and sharp rocks EVERYWHERE! be prepared to pay for photos. A highlight! Beautiful, great adventure. Ganzo was knowledgeable, experienced, passionate and dedicated. I'll be back. read more

Amazing tour! Our guide Omar did a great job keeping everything fun and informational. They offer all needed gear on site along with a photographer who captures different shots throughout the entire tour. Will definitely recommend to others ! read more

If you go, just get the package for the underground cave swimming. The rest was just "meh" but the caves were awesome. Tip- they won't let you take pictures. They have professional photographers while you're cave swimming and charge you about $25/ picture. read more

Really cool! Our older teenagers loved this place, and we had fun, too. Michael was a great tour guide. Very knowledgeable and funny and seemed to enjoy his job. We were picked up on time at our hotel in Cancun, and everything was very well organized at the venue. We did the walking tour, the bike ride, the rappelling into the underground river, and the wetsuit swim with the stalagmites and stalactites. The lunch was pretty good. Didn't matter-we were hungry from the moderate exercise. The instructions said to bring a credit card or cash. We only had a little cash and we wish we had more to give a bigger tip... read more

We did this excursion through Royal Caribbean. The ferry ride over was included , and Sergio our guide was fantastic. We walked through the 5th ave shopping area to get to taxis which took us to the caves. Nunez was our cave guide and he was informative and handled the kids in our group fantastically! The caves itself were amazing and fun to swim and hike through. However, they do not allow waterproof cameras or cell phones in the caves. This is because they bring a photographer with your group and want to charge you $100 for all your photos on a USB (which was more than the excursion) The food was buffet style and seemed like it was left out for a bit before we got there. You get to shop 5th ave or relax on the beach after your cave tour which was really unique and fun. If you enjoy caves, this is a great fun experience - however the photo options really disappointed me, seeing as I was not allowed to bring a waterproof cellphone attached to a waterproof case on a necklace as well as a waterproof GoPro, then hearing the price they wanted to charge. That and the food was really the down fall for me. read more

I will say the Rio Secreto exceeded my expectations 100%. I thought it would be just a tour though some caves, but for me it was so much more. I took my 8 year old daughter with me for the tour. This included a tour though a Dry Cave (which you could bring a camera in) a 15 minute bike ride to then Repel down into a wet cave, to then gearing up in Wetsuits and swimming in a much deeper cave. As a hiker I love to explore and this opportunity to visit the caves was spectacular. The caves are over 250 million years old. It's hard to take it all in, but you have to let it seep in. Our guide Riccardo was amazing. Not only did he know the history extemely well but he is a Biologist and taught us so much about what is in the caves and how life exists there. This tour is a lesson and worth every penny to absorb its beauty. They take amazing care of you, Riccardo is a pro guide and has been around the world working with many incredible guides to know his craft. Hopefully you get him. I felt very safe with him as well as our photographer was always there to help. It was just us along the way as we didn't have to tour with other groups. They kept us private and it felt like it was our. The best part of the experience for me was we turned off all our lights and sat in the water for about 5 minutes in compute darkness and silence. With the tiny droplets hitting the water all around us from the stalactites and bats flying though the air we medditated and could be a part of the caves natural environment. This alone is worth the experience. The water in the we caves is cool and incredibly clear. They make sure you don't have anything on you to ruin it's beauty, so I would recommend going with as little creams or anything on your skin to preserve it. No jewelry, watches or equipment. You will wash your body anyway before putting your wet suit on. If you want photos just pay the 100 bucks and download them. It's worth it and it goes to a good cause. I have heard getting them there may have issues with the USB stick, so I decided to contact them when I got home and they came fast. Easy Peasy. We came from Cozumel and were picked up at a sister hotel in Playa. The transfer is about 15 minutes and easy. It took a little time to get our group together as we had to wait for more people who was going on the longer tour. They supply you with everything. I would suggest getting some food in your belly before you go. There is little time to eat until the tour is over. I want to thank Rio Secreto as well as Riccardo for a experience I will never forget. read more

This should be Cancun's top attraction ! Natural caves with an nderwater river discovered only in 2005. Specialist said they r about 2000 years old because of the inner formations (learned this from our guide, Carine, who spoke English Spanish and French! and she was sooo knowledgable!)This place was amazing! The whole tour is like 6 hours. We only did one part of the caves, which was a total of 2 hours. We got a photographer who took pictures all around. They gave us the neoprene helmets lights and we stopped twice to eat in the on-site restaurant. At the end u get all ur pictures in a USB. It was the highlight of my trip! read more

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This was one of the best experiences we have ever had. Jazmin was our tour guide and she was incredible!! She was friendly, confident in her knowledge of everything we saw, and made everyone feel comfortable and safe. Manuel was our photographer and he was great too! Friendly, nice, and got some great photos!! We learned a lot, and can't wait to come back! We hope to see Jazmin and Manuel again when we tour again! Amazing!! 100% recommend. read more

The tour was amazing. Lia was our tour guide and she did a fantastic job! She was very knowledgeable and helpful inside the caves. Lia was very caring and took her time with our group. The caves were such a sight to see. It was great that they provided all gear including lockers in the price of admission. Lunch was also included which was okay, nothing spectacular. However, they do not allow cameras inside the caves to preserve them which is understandable. They take another employee on each tour to take photos of the group. When you get to the end, they offer the photos at $99 for all of them on a thumb drive or $25 per printed photo. This is more than the price of admission!!! Talk about gouging customers and holding memories hostage! I was outraged that they charge so much for the photos which were only okay. Be prepared to spend on photos if you want the memories to take home. Most of our group did not purchase photos because of this and it left a bad taste in our mouth about this place. It's a shame that they take advantage of their customers. read more

Amazing experience! It's like being in another world! I felt so blessed to be there and experience it! I would recommend our guide Danielle! He made this wonderful experience much better with his knowledge! I was afraid about safety before I got there but really that's nothing to worry about, you just have to enjoy the beauty of this wild nature! read more

Wow! Amazing trip! Rolando was our guide and he was very knowledgeable and made sure we were safe. Awesome experience!

Absolutely fantastic tour to take while visiting Playa del Carmen. Very informative tour through the underground caves and cenotes. I learned about these underground caves and cenotes as a kid in earth science class. I never thought that I would actually see one in person and when I did it was so beautiful and amazing. The tour ended with a delicious lunch buffet. read more

This is a must do activity if you are in Playa del Carmen. It is very close to Playa and you can take a taxi or bus there. You can book a tour from one of the many street vendors in Playa. The wetsuit is optional but you should get it as the water in the caves is very cold! You hike a bit through the forest and then enter the pitch black caves. They will give you a headlight and an optional walking stick (take it; it comes in handy). You will see some really cool natural rock formations. Besides the tour guide, there will be an "official" photographer taking your pics. You can buy pictures after the tour but it is such a rip off! ($25 for one picture; $99 for all the pics). You will just have to remember the memories in your mind! They also serve a buffet lunch after the tour which was not bad. Definitely do this if you are ever in Playa/Cancun! read more

It is was a great joy. Relaxing. Most use a walking stick. Food wonderful. I have been on several cave tours. This is best one and will be hard to beat. Tips: Make sure you get the right cd of pics. Have them double check it. 2. If you have water shoes you like bring them. They have them and wet suit. Note which cave tour you go on so next time you can go through different part of the cave system Very professional! I would do it again. The unpaved road is adventure it self. You put your stuff in a locker. You have to shower off man made chemicals, Offer you wet suit. Must wear shoes and vest. Take my word take walking stick. You will love me for that tip. Afterwards shower to get calcium off you. Dress. then look at pics. Then FOOD. no not hot dogs good food. read more

Jazmine was an awesome tour guide for this! The underground river was the highlight of my Trip to mexico and Jazmine was definitely top notch. She made the tour fun, insightful, and stopped to notice the little things. Definitely recommending this place to my friends over xplor. read more

Without a doubt, the most beautiful and awe inspiring excursion I have ever done. Our guide, Hugo, was excellent and knowledgeable, and spoke 3 languages. We did the Rio Wild tour. It is 8 hours, physically demanding, and includes biking, dry cave hiking (wear sturdy shoes), and swimming/snorkeling in the underground river. AMAZING. We got wet suits and I was glad we did. My bike needed a tune up (gears would switch on their own going uphill) but this was a minor issue. Overall we covered 12 km. Our 12 and 16 year old boys got a work out! It is extremely hot & humid above ground, but the caves are cool. Two people developed health problems and the guides handled it very professionally. The restaurant at the end was excellent. Highly recommend. I will always remember this day. read more

We just came from this beautiful experience! Loved our adventure. The Spiritualism of the Mayan Culture and the Shaman who was there to smudge us ....like a dream come true ! Our guide is so kind and helped my partner feel safe as he did not know how to swim. The journey is amazing and the bi lingual guide Alfredo told us every step of the way. Repelling down the rocks in the water so much fun! The water is Sacred and I felt the energy...I'm in love ! I felt so grounded with the pristine waters and Crystal caves system. Heaven for me ... The lunch and lounging in hammocks after they served us and we waited for our van was relaxing ! Ricardo is our van driver and I loved him and our guide Alfredo ! Muchous Gracious to you all and Blessings read more

The feature, itself, if grand and worth the trip. Some things to know. They provide towels, water shoes and shortie wetsuits (don't refuse the wetsuit). They'll also provide lunch after and it's simple but tasty. On the downside, the young woman who handled payment for pictures at the end was super-unfriendly and I'm quite sure she was trying to rip off the family in front of us, hoping they'd leave without all of what they paid for (for $135 you get four souvenirs in addition to the zip drive of your pics). Our guide's English was good enough but you'd think it would have been better for someone who does this for a living. It's like he learned enough to get by and stopped trying. There were a few times we couldn't understand him. read more

This excursion may seem a little pricey, but it is definitely worth it. Truly something you do not want to miss! We were a little apprehensive going in because they hadn't provided us with a lot of information. They didn't really tell us what to bring or what to expect. DEFINITELY wear a swim suit, and bring actual shoes to walk around. They'll give you water shoes when you go in though. Our tour guide was Julian, and he was absolutely incredible with us. He was patient, attentive, informative, and fun, and spoke perfect English. First, he took us around the grounds, and gave us little tid bits of information about some of the wildlife and local culture. He then showed us multiple beautiful caves before we started swimming. After, he told us that we were going to bike to another spot, and we were going to "get a little wet," so to dress accordingly. We thought that meant maybe wading through some shallow water, but we were up to our chest so our clothes got soaked. But we rappelled down into a cave and it was truly incredible. Every tour thereafter was breathtaking. This is something that you really can't experience anywhere else. The food wasn't incredible, but it was fine for the end of an excursion. The pictures were expensive, but a great piece of memorabilia, and some really beautiful pictures from a memorable trip. I highly recommend this experience for anyone looking for an adventure. It does involve some hiking around the jungle and in caves, so I wouldn't say it's for the faint of heart, but if you are up to the task, this is a must-do. read more

Wow. This was amazing. We did this as an excursion with Celebrity Cruises. From Cozmuel, we took a 40 minute ferry ride and then a bus ride to the location. Hold on tight, as it is a very bumpy ride. Someone else mentioned "mayan massage" which is a very adequate description of the ride. The facilities are pretty clean. They provide restrooms, outdoor showers, lockers, and all required gear. I was initially disappointed that I could not bring my go-pro, but once we got into the cave, it was understandable why. It is very easy to slip or trip. The pathway is very uneven and there are lots of hidden rocks under the water. Very easy to trip or hit a rock if not careful. Thankfully, our tour guide Miguel was amazing. He was humble, funny, caring, and very informative. He seemed very passionate about his job, and was very careful. He would check up on each member of the group and kept a very close eye on us to make sure we were safe and comfortable. The caves were amazing and literally, this felt like we did something you would only watch on the travel channel. Photos were available for purchase afterwards. They were a little on the pricier side, but we couldn't pass them up. On the plus side, there was a nice sampling of alcohol afterwards that tasted like black licorice. We had an amazing time. Tip: A walking stick is offered. Take it! It really helps to gauge what is ahead that you can't see beneath the water as you walk. read more