Service and knowledge is top notch. Best selection in the valley. Definitely worth a visit!read more

Used the last bit of my available funds to try and get myself a model from a place called Andy's…read moreHobby Headquarters in Glendale, AZ, from their online store. I was excited, it was a kit I had been hunting for quite some time, and I thought I would finally have one in my collection. I paid for shipping, and it was sent USPS Ground Advantage, with insurance. USPS decided to deliver it to the wrong address, and to absolutely no one's surprise, it vanished. USPS informed me that the shipper has to initiate a claim, it is not something I can do, and they gave me a letter admitting the mistake and that the package is now lost. I relayed this to Andy'sHHQ, and they didn't respond. In fact, due to their sluggish response to the situation, they are now sold out of that model, so even if refunded, I can't get it any more. I reached out to Andy'sHHQ again today, only to be met with an excuse about how they aren't responsible, they shipped it, so if it is lost I have to deal with the USPS. But the USPS already told me I had to deal with the shipper. This "hobby shop" clearly isn't trustworthy in any way, and that angers me because I have sent a few people their way after I had ordered a couple of times and had no issue, so I thought they could be trusted. Now I look bad if any of those people don't get what they ordered and paid for. It is truly a sad world we live in where any retail company feels like it is perfectly acceptable to ignore the actual customer just as long as they say they have no responsibility once anything ordered online leaves their store.

Love this place. I bought my first real hobby grade RC here. The guys there are personable and…read morewilling to give you knowledgeable advice and even get their hands dirty helping you fix your stuff. They also match prices with Horizon Hobby.

OK, so I never been on the store before. So in the beginning, the people is Nice. Try to be Nice,…read moreSo that I believe it's to make a sales so to me was OK. I spend around four Hundred to Five Hundred dollars with the new car and parts. But please be aware about your parts, because obviously nobody is Perfect. So on the second day, One of The Parts doesn't fit in my Other car. It's an expensive part. I went back to see if it's any solution and then the same guy who sales me the car. I guess he's the manager. He doesn't know anything about customer service. So at the end, when you really need a solution, they don't give you none of any nice solution because instead of a trying to find a solution too exchange, the part that it's not cheap He just told me all negative solution that it was my fault. That is not refundable. I don't want my money back. I just want the right part for my car. So he told me no. Basically sorry it's not about money. It's about customer service. I work in a customer service development and That is not how you treat your clients.so in the Main time I'm not going back to that store.

Super kind service at first…read more Being an inexperienced 14yr old I brought an item in to get a wire soldered. They said they could do it and when I got it, it was messy and weak. I took it home and when I assembled my model , it turned out one of the components was damaged (near the wires that were soldered) It cost $50 for a new one and they said that they weren't at fault and turned me down. No compensation... Pretty disappointed, as I don't really have a stable way to make money at 14...

I will get straight to the point. The hobby is dying, and some of the guys here are not doing it a…read morefavor. They always sound in a rush and annoyed. Hey bud, if you don't like your job THEN LEAVE. Everytime i have gone in there even with my pregnant wife I feel uncomfortable. And i see the way other customers are treated. Customer service is garbage but for 1 guy making it worth the trip. The value and pricing of parts should be lower due to the weak a** customer service. I am not the first nor the last to have this issue. Let's keep the hobby alive! No reason to kill it with salty a** people. This is as far as I go out of respect to the owner. But do not expect a friendly experience with RC's here.

I dropped a remote control car off 3 months ago, and they job out their repairs to someone who…read moreworks on them. I have never received an update unless I sent a text. Each time I was told he was busy, and would get to it!! Today I received the same comment, regarding how busy he is. Would highly recommend not doing business here! I waited three months, and finally told them I will pick it up!! I will search for somebody interested in doing business!!

Weak. I came in looking for some sanding tools and the guy behind the counter could not have been…read moremore disinterested. He even discouraged me, saying "well we only have sanding sheets", which was the answer to my question, "where are your sanding supplies?"... to which I then had to ask again, where are they? At about that time another guy appeared from 'round the corner and helped me. They had much more than the first, uninterested employee let on. Once I went to check out I went back to the uninterested employee, who had been behind the register. He rung me up then unceremoniously stepped back from the counter and went, "Okay, there you go.", leaving me to awkwardly reach forward and grab my jumble of items I'd just paid for. The prices were fairly high, and given the fact that I felt uncomfortable asking a simple question and then made to feel even more awkward actually purchasing something...yeah, I just don't think I'll be back.

I haven't been to an old school hobby shop for RC cars in a while. Seems like they were all going…read moreout of business with the rise of Amazon, etc. Hubs is really into this so we stopped in after eating at Little Snitch on Sunday. What a cool set up! Lots of rock climber stuff. I loved the mini track in the back of the store the best. Walls of parts, body, and paint as well as displays and collections. Owner is friendly.

Didn't end up purchase anything yet but let me tell you what a cool place. Their inside rock…read morecrawling track was awesome to watch, they had a competition going on. They were able to answer all my questions and help guide me in the right direction if I ever do get into the RC sport. Great selections from beginner to advanced, plus everything seemed to be priced somewhat reasonable compared to what was online! Such a huge selection too it was awesome!

Lovely, easy breasy experience card hunting here. The folks are always nice, never pushy, and…read morethere's a great selection of new sets, vintage EN/JP singles and graded Pokemon cards. They also have binders with less expensive cards which has been great for filling out sets I am trying to complete!

Went in looking for baseball cards with my son who has autism, was totally ignored by the staff…read more never greeted. Staff was too busy talking to one another. Definitely would not recommend this card shop. Went and purchased from another shop who showed genuine interest in us.

Friendly service and reasonable prices compared to a hobby shop. HIGHLY recommended for R/C repairs…read moreand upgrades. Took my Slash to Jose for a Brushless upgrade and Damn! My truck flies now.

Jose owner of R/C FIX has been wonderful. I wanted to get back into the hobby after 20 years and…read morelet me tell you knowing a good guy like Jose has made my experience wonderful. Over 7 days I have "scored" on 3 wonderful cars/trucks (Tmaxx, Jato, and E Revo). I guess you can say I'm feeling like I'm 15 years old again LOL. Jose has tuned both my Tmaxx and Jato not to mention helped me out w/ repairs on all 3 of my cars. My newest car being a E-Revo in which I purchased from Jose which has quickly become my favorite. I just wanted to share how wonderful of an experience I have had with Jose and I highly recommend him to anyone looking to find a shop that is actually affordable, reasonable, and a man who is a people person who simply wants his customers to be happy. I'm writing this experience hoping that there is a kid or an adult out there who may come across this review and pay R/C FIX a visit. You will be so happy you did good people seem to be hard to find these days. So when you can find a good person who actually knows what he's doing I call that an A-1 experience. See you on the Race Track ;-)