Great location, but parking was a challenge. Lots of walkability. Beautiful lake views & park…read moreviews. Room is mid-century transitional style. Comfortable furniture but the king bed was a bit old. I could feel the springs while I slept, but we slept well. A bit of soundproofing between the rooms would help, as we heard our neighbors getting home at 11:30pm. NBD. They had fun. I'd come back & stay.

I have stayed at this hotel several times and overall, I like it. The location is great and the…read morestaff is nice. What I will say is that the owners or management are cutting corners. I stayed there on a Monday, and one would think for $300/night I could get something other than plastic everything at the free continental breakfast. Sure, who doesn't like free, but no glasses, no ceramic coffee mugs, and cheap plastic silverware? Cmon management, we deserve more! Weekend rates are double, so maybe only then can you bring out metal silverware for adults. Don't cheapen your brand. Get rid of all the plastic stuff please

This hotel was very clean and the staff friendly. The room was spacious for our the people. The tv…read moredidn't allow streaming and the wifi was unstable sometimes. The breakfast options were simple and good for a continental breakfast (biscuits and country gravy, eggs, pork sausage and turkey sausage, boiled eggs, yogurt, pancakes, cereal, oatmeal, and warm pastries. Coffee was very good. There is no store in the express hotel but there is a restaurant in the same property that you buy and get food and alcohol beverages. The front desk associates were kind and helpful. The swimming pool was open and available for use. Love the patio area to get some fresh air flowing through the room.

We were very happy with our stay here. The staff is very friendly. The hotel is clean and quiet…read more The pool area was clean. The pool is small, but big enough to splash around in. It's right across the street from the lake, so sunset views (when not cloudy) would be amazing. The breakfast was great (managed by Virginia) - we were very happy with the variety and quality of the food.

A decent hotel, one that might be rated higher if not billed as something more "high-end". Clean,…read morewith good sized rooms, I didn't get luxury. While expectations are high, a couple things I noticed dampened me. Many hotel reviews cite thin walls, which is subjective, but hearing my neighbor "tinkling" tells me something. Small, maybe picky, they do have an in-room Keurig, but failed to replenish supplies so that was a one morning only treat, 2 pods gone for day 2. Lastly, the elevators are numbingly slow, I just used the stairs. It is a short walk to town with a shuttle option. But not an easy out and back, exactly.

I was in town alone to take photos of the majestic St Joseph ice covered light house. I wanted to…read morestay close as the weather and temperatures were frigid! I looked at the reviews for this place and they did not disappoint! Thank you for a very comfortable and warm stay! Irene at the front desk was very nice and friendly. I had bought myself a comfort pack and she brought it up to my room. My room was very clean and very comfortable. The in room amenities were great! Lots of charging ports and even built in trading lights in the head board of the bed. The bathroom very clean and well laid out. Lots of upgrades and much appreciated.

Pros: Friendly front desk, close to water and downtown. Good water pressure in shower. Reasonably…read moreclean. Cons: No closet or even a bar to hang clothes. No decor. Not even a mirror except in bathroom. Very generic tv and furnishings. Patches on wall, mismatched paint. Gaps around door. Noisy. Smells kind of funny. Appears they are still in the opening and remodeling phase, but don't think they are. Leaves a lot to be desired. Won't return even for the price.

Under new ownership after a long closure, and undergoing updating. The room was sparkling, air con…read morewas perfect, and the breakfast, tho modest, was good and kept well supplied. The pool and restaurant were closed for refurbishing. It's a short walk to the beach and the main street businesses, with restaurants and shops nearby. It was a good value compared to other hotels, but the price may go up with fully operating. Large ground level free parking lot. Recommended.

Clean, modern. Friendly staff. A few miles from Silver Beach but for the price it was worth the…read moredrive. We stayed on weeknights . Weekend rates are substantially more. Breakfast was about what you'd expect from a hotel, nothing fancy but it did the trick.

Spouse and I are big fans of the Tru brand and planned for several months to stay at this location…read moreon an overnight visit to Saint Joseph & wine country. The ratings here are not believable. When we turned down our beds to go to sleep, our sheets on both of the queen beds in our room were covered in other people's hair and there was sand and dirt down at the foot of the beds inside the sheets as well. It was disgusting and a big shock to find. We immediately reported this to the front desk, and the staff told us dirty sheets going unchanged between guests was an ongoing issue that management knows about but has been unable to successfully address with their housekeeping staff. (In fact, an hour before we reported our issue, we witnessed another guest at the front desk complaining about finding unexpected hair and dirt in their room as well.) We were changed to the one remaining room at the property, and front desk staff came up to inspect the sheets with us before they gave us the keys. But if there had not been a room left, or if those sheets had been dirty as well, we would have been forced to look for an available room on a busy summer Saturday night at nearly midnight in rural Michigan, or get in our car and drive two hours overnight back home. We reported the issue to Hilton corporate, requested that Hilton investigate the franchisee for knowingly breaking core Hilton sanitary practices, and requested a full refund of the cash and points we had spent for that night's reservation. This is clearly an identified and repeating issue with this property and needs to be addressed. (I fully believe reviews from more than a year ago from people who found urine stains on their toilet seat.) If you choose to stay here, you probably should check your bedsheets the moment you get access to your room. But we'll never stay here again, and I really don't suggest you do either.

I stayed for two nights this week. My room was quiet, clean, and everything --- lights, AC, shower,…read moreetc. --- was in excellent shape. Most importantly, the service was fantastic. Every single staff member that I encountered was friendly and helpful. I stay in a lot of hotels (on business and for pleasure) and I would rate this particular hotel at or near the top of my list for customer experience. I definitely recommend!

Love all the parking. 15 minutes to downtown St. Joe and right down the street from other…read morerestaurants and stores. Room and lobby felt clean and updated. It was pretty quiet despite being next to the highway. Friendly staff.

Mirror was dirty when we arrived and there was trash in the hallway the duration of our stay,…read moreovernight. Otherwise we had a good experience.

This is a classic case where a business has a virtual monopoly due to their location and lack of…read morecompetition, and then they stop trying. I'm not sure where to start. 1) Three high-wattage appliances plugged into a single 3-way electrical splitter (refrigerator, coffee maker, microwave). 2) Filth around the bathroom air vent. 3) The telephone on the night stand had no cord and was merely a "prop" 4) The elevator wouldn't go to the 4th floor. Our room was on the 4th floor. Think about that. 5) They ration toilet paper apparently. I think you get the idea. I wouldn't recommend staying here unless it's literally your only option, and maybe not even then. This was without question the worst value in a hotel room that I've ever experienced. They charge well over $250/night, when in fact this was not worth $50/night.

Booked a room Monday to Friday. I checked in first room air wasn't working. Was sent to second room…read morerefrigerator didn't work. Current room I have somebody smoking like a chimney below behind me or whatever the elevators are out and there's no phone service. I had to use my cell to call to find out if the elevators are out and there was no phone service. I came to town for a week of relaxation not knowing if that wasn't going to happen..

we have stayed multiple times and have loved it. this february 6-8 stay??? completely awful. Room…read moreis wonderful and clean. staff is so nice. here is the issue. this is not a pet friendly hotel right?! why are there 2 dogs here? i understand you claim they are service dogs but there are pet friendly hotels for that. instead the asshole customer brings them here and they have literally barked and whined all night long. not to mention the banging on the walls and the door slammimg these dumb ass customers are doing. ive went straight to their room and asked them to quiet the dog and please stop slammimg the door. Its been a true nightmare. We have stayed here 3X before and loved it. Will I come back and 5th time? Not sure

Our room was nice and we were able to get a good night sleep but when we went to the pool before…read morethere was some trash and dirty towels. It just didn't have that clean welcoming. The water was cold in the pool area. Also the only shampoo and conditioner in the bathroom, all had argon oil in it. So since we are all allergic to argon oil, we had to go to Walmart to get regular shampoo and conditioner so that way we didn't break out cause they didn't offer any type of back up. The breakfast area does not open until seven so that was a little inconvenient since we had to be at the competition at 7 AM.

Best Western in Benton harbor, not St Joe. This hotel claims to be Benton harbor St Joe, it is not…read more. It is in Benton Harbor right by two of the biggest crack motels around. The rooms are clean. It claims to be a three-starl hotel it isn't. If you stay here and you pay $100 deposit and decide that you would like to stay one more night in your room,and it has already been rented to somebody else and they asked you to take another room, you will be expected to pay another $100. While you're hundred dollar deposit will not be returnedvfor at least 5 days. Do not come to this motel there are so many good ones. There's the courtyard Marriott, Quality inn is nice. Everywhere else is better than here. They're making rules that don't make sense have a nice day and good luck to you do not stay at Best Western..