This hotel was very clean and the staff friendly. The room was spacious for our the people. The tv…read moredidn't allow streaming and the wifi was unstable sometimes. The breakfast options were simple and good for a continental breakfast (biscuits and country gravy, eggs, pork sausage and turkey sausage, boiled eggs, yogurt, pancakes, cereal, oatmeal, and warm pastries. Coffee was very good. There is no store in the express hotel but there is a restaurant in the same property that you buy and get food and alcohol beverages. The front desk associates were kind and helpful. The swimming pool was open and available for use. Love the patio area to get some fresh air flowing through the room.

We were very happy with our stay here. The staff is very friendly. The hotel is clean and quiet…read more The pool area was clean. The pool is small, but big enough to splash around in. It's right across the street from the lake, so sunset views (when not cloudy) would be amazing. The breakfast was great (managed by Virginia) - we were very happy with the variety and quality of the food.

Great location, but parking was a challenge. Lots of walkability. Beautiful lake views & park…read moreviews. Room is mid-century transitional style. Comfortable furniture but the king bed was a bit old. I could feel the springs while I slept, but we slept well. A bit of soundproofing between the rooms would help, as we heard our neighbors getting home at 11:30pm. NBD. They had fun. I'd come back & stay.

I have stayed at this hotel several times and overall, I like it. The location is great and the…read morestaff is nice. What I will say is that the owners or management are cutting corners. I stayed there on a Monday, and one would think for $300/night I could get something other than plastic everything at the free continental breakfast. Sure, who doesn't like free, but no glasses, no ceramic coffee mugs, and cheap plastic silverware? Cmon management, we deserve more! Weekend rates are double, so maybe only then can you bring out metal silverware for adults. Don't cheapen your brand. Get rid of all the plastic stuff please

Clean, modern. Friendly staff. A few miles from Silver Beach but for the price it was worth the…read moredrive. We stayed on weeknights . Weekend rates are substantially more. Breakfast was about what you'd expect from a hotel, nothing fancy but it did the trick.

Spouse and I are big fans of the Tru brand and planned for several months to stay at this location…read moreon an overnight visit to Saint Joseph & wine country. The ratings here are not believable. When we turned down our beds to go to sleep, our sheets on both of the queen beds in our room were covered in other people's hair and there was sand and dirt down at the foot of the beds inside the sheets as well. It was disgusting and a big shock to find. We immediately reported this to the front desk, and the staff told us dirty sheets going unchanged between guests was an ongoing issue that management knows about but has been unable to successfully address with their housekeeping staff. (In fact, an hour before we reported our issue, we witnessed another guest at the front desk complaining about finding unexpected hair and dirt in their room as well.) We were changed to the one remaining room at the property, and front desk staff came up to inspect the sheets with us before they gave us the keys. But if there had not been a room left, or if those sheets had been dirty as well, we would have been forced to look for an available room on a busy summer Saturday night at nearly midnight in rural Michigan, or get in our car and drive two hours overnight back home. We reported the issue to Hilton corporate, requested that Hilton investigate the franchisee for knowingly breaking core Hilton sanitary practices, and requested a full refund of the cash and points we had spent for that night's reservation. This is clearly an identified and repeating issue with this property and needs to be addressed. (I fully believe reviews from more than a year ago from people who found urine stains on their toilet seat.) If you choose to stay here, you probably should check your bedsheets the moment you get access to your room. But we'll never stay here again, and I really don't suggest you do either.

Everyone is friendly. Rooms are nice. Halls smell moldy they should probably fix that. 50…read morepercent of rooms have parking lot view. I guess you should pay more to see the lake. No room service menu which is odd. You call down to the restaurant and have to scream because they cannot hear you like "do you have a hamburger". I guess I don't know what to expect in St Joe?

My husband and I just celebrated our 39th Wedding anniversary here at the Inn at Harbor Shores. It…read morewas a wonderful experience. The room was beautiful, the bed was so comfy. We at at the Plank Restaurant on site the night we arrived. We enjoyed a delicious Lobster Roll and 3 Cheese Mac and cheese. The staff is so friendly and helpful There were so many amenities that were free that I didn't expect. They have bikes to ride, they have a shuttle service to town or wherever you want to go, they have free smore kits at the front desk for evening, I could go on. It is a beautiful place to stay and bring family. We will be back !

Food - ordered both hot lattes and iced lattes. The iced latte was delicious. The donuts that they…read moresell are great too. Service- Outstanding! Ambiance- quick coffee shop Would recommend

This is a cute little coffee shop and cafe inside the inn at the shores. Door from the outside as…read morewell. I got the treasure chest herbal tea and my husband ordered the raspberry white chocolate kiss coffee. The raspberry white chocolate kiss coffee is a warm loving kiss on this cold icy pure Michigan morning. The treasure chest tea has a nice bitter sweet and herby taste to it, not bad. They use uncommon coffee roasters coffee grounds. They had fresh baked cookies on sheets on the counters this morning, they look so good, but not an ideal breakfast. Maybe later. You do get a free black coffee here for guests staying at the Inn. Good to know. They offer a lot of specialized coffees and they sound so yummy. The locals come here for some special coffee and drinks here too. They do have a list of other drinks here as well.

Came to Elkhart IN for a family fun trip. It was plenty of choices for hotels here, so glad we…read morechose Courtyard by Marrriott!!! The hotel opened on n fall 2020. All the amenities, reception, bar, conference rooms were sparkling clean. The hotel has modern decor and that's extremely appealing to us ! Complimentary Keurig's coffee in the room, TV has streaming option - you can log in your own Netflix account and watch your shows . WOW ! The front desk girl ( not sure about the name Suzy ? Stacie) was so helpful and polite . We are definitely staying here next time !

The staff at the front desk was absolutely AMAZING. I had an issue with my tv and Zach the acting…read moremanager as he told me was AWFUL. EXTREMELY disrespectful and refused to even listen to my issue. I wouldn't recommend this hotel if it was the last hotel available in the area. Hopefully something is done regarding his lack of people skills.

I stayed for two nights this week. My room was quiet, clean, and everything --- lights, AC, shower,…read moreetc. --- was in excellent shape. Most importantly, the service was fantastic. Every single staff member that I encountered was friendly and helpful. I stay in a lot of hotels (on business and for pleasure) and I would rate this particular hotel at or near the top of my list for customer experience. I definitely recommend!

Love all the parking. 15 minutes to downtown St. Joe and right down the street from other…read morerestaurants and stores. Room and lobby felt clean and updated. It was pretty quiet despite being next to the highway. Friendly staff.

I checked in late and was exhausted from traveling. I didn't turn on any bright lights and crawled…read moreinto bed. The next morning my daughter asked what happened when she pulled back the covers it looked like dried up pee stains or I don't know what kind of stain to be honest. I do have pictures of it. And one of my wash clothes I used smelled like cum. Just a disgusting room. To think I checked into a dirty room and payed almost $800 for a three day stay in an unclean room just made me so mad. I will probably never stay at another Fairfield. The way they handled it at the front was even more disappointing. The head of house keeping didn't even apologize, actually...no one apologized, except for Arika the following day. Housekeeping came in and when she saw it, she said, "oops" I said that's more than an "oops" she then proceeded to start putting a sheet on top of the mattress cover. I said, I'd like the mattress cover changed as well and she walked away then the front desk called and asked for me to leave the room while they changed things. I wasn't about to leave the room because I wanted to make sure everything was changed properly before I lay down to sleep at night. Then when she was done, she threw the pillows back on and I said can you please change the pillowcases and by this point, the head of housekeeping had come down. And then she came in and started changing the bed angrily and fast and when she left, she said "I have a blessed day" that was so passive aggressive, I know what that means. No one ever once apologized even when she was in the room she didn't say I'm sorry that your room was not stripped and cleaned. I think the icing on the cake was when I had a washcloth that none of the other towels smelled weird this one smelled like semen. Unacceptable! I do have pictures of everything too.

We stayed for two nights. The room was a nice size and the hotel seemed relatively clean. There was…read moresome wear and tear but that's expected. The bed was not the most comfortable to me but my husband said he slept good. The bathroom was nice- the shower stays hot for a long time which is always a plus. The free breakfast was decent and nice that we didn't have to eat out for a meal. They were having multiple key card issues on our last day so they had to keep letting us into the room.

Location absolutely cannot be beat! However, for the price of the room that we stayed in for two…read morenights on a Friday and Saturday, definitely way overpriced. It was a hot July weekend and there is no air-conditioning anywhere except for in the actual rooms. So when you walk in the doors, you're hit by that humid heavy air. The woman working the front desk was absolutely hands-down the friendliest desk clerk we have ever come across while checking into a hotel. Downside is we were given the keys to the wrong room or the keys to the right room but told the wrong number to go to for our room therefore we walked into someone else's room with that key and had to go back down and tell them that the room was already occupied only to learn that we were the room next-door to it. Breakfast was definitely a thumbs down. Room smelled like heavy Fabuloso cleaner right when you're about to eat, which means they are probably covering up something or pouring it down the drains to avoid the drain smell from coming up. The young girl working the breakfast area to keep it clean and organized looked like she wanted to be anywhere but there and could've cared less on thoroughly age was wiping down any tables in between diners. So the breakfast was not a selling point. To top that off, they only had options of about four different things to eat. I would only stay here again if I got it for a great deal of $150 a night or less. The reason we chose this place was because it was walkable to an event we were attending.

This is a classic case where a business has a virtual monopoly due to their location and lack of…read morecompetition, and then they stop trying. I'm not sure where to start. 1) Three high-wattage appliances plugged into a single 3-way electrical splitter (refrigerator, coffee maker, microwave). 2) Filth around the bathroom air vent. 3) The telephone on the night stand had no cord and was merely a "prop" 4) The elevator wouldn't go to the 4th floor. Our room was on the 4th floor. Think about that. 5) They ration toilet paper apparently. I think you get the idea. I wouldn't recommend staying here unless it's literally your only option, and maybe not even then. This was without question the worst value in a hotel room that I've ever experienced. They charge well over $250/night, when in fact this was not worth $50/night.