This hotel was very clean and the staff friendly. The room was spacious for our the people. The tv…read moredidn't allow streaming and the wifi was unstable sometimes. The breakfast options were simple and good for a continental breakfast (biscuits and country gravy, eggs, pork sausage and turkey sausage, boiled eggs, yogurt, pancakes, cereal, oatmeal, and warm pastries. Coffee was very good. There is no store in the express hotel but there is a restaurant in the same property that you buy and get food and alcohol beverages. The front desk associates were kind and helpful. The swimming pool was open and available for use. Love the patio area to get some fresh air flowing through the room.

We were very happy with our stay here. The staff is very friendly. The hotel is clean and quiet…read more The pool area was clean. The pool is small, but big enough to splash around in. It's right across the street from the lake, so sunset views (when not cloudy) would be amazing. The breakfast was great (managed by Virginia) - we were very happy with the variety and quality of the food.

Staff was friendly and helpful. Best thing is the location, very walkable to downtown. The lake…read moreis a haul for older folks, down a ramp down a hillside and back up, but not the hotels doing. Very disappointed in the continental breakfast and restaurant hours. The only source of protein at breakfast were dry hard boiled eggs. For the money they could at least put of scrambled eggs and sausage out of some form. The restaurant is not open for breakfast or lunch. I would have gladly paid for a breakfast of my choice without leaving the hotel, but not an option. Not open Monday or Tuesday for dinner...... I think it would have been better for us to drive in and park and pay for parking when we wanted to access the lake or eat downtown.

Great location and nice size rooms. All our suites I believe. When we stay here, we usually just…read morepark our car and leave it the entire time. The restaurant is very good and servers are very friendly. Nice cozy place!

We had a enjoyable time at this hotel. We were traveling with our dog and needed to stay at a place…read morethat was friendly and accommodating. In addition, we wanted to use our credit card points so our selections for this weekend were slim but overall this checked all the boxes. What went well was that our room was quiet. There was 24/7 coffee/tea available in the lobby. the space to walk the dog was really nice as there were two locations on either side of the buildings. Additionally enjoyed the set up of the room and the amenities such as the body wash and the hand soap. There is some room for improvement at this location in regards to breakfast items. It was very continental and really didn't do the trick however we were able to enjoy bagels, toast, hard boiled egg and they did have a few varieties of fresh fruit. In particular, I wasn't really a fan of the pancake machine and the traditional waffle iron would be much more hardy and suitable. Overall, no major problems with our room however, the TV system is unique and sometimes it works, and sometimes it didn't often to look at Pluto versus even accessing the live channels as their entertainment system is kind of finicky. Additionally, the lotion dispenser in our room did not work, and I really wanted to try the lotion as I thought the fragrance for the body wash and hand Soap was very pleasant. Lastly, the workers at this hotel are just not very friendly. They're not rude. They're just not hospitable and that was evident from the front desk to the breakfast attendance to the maintenance person. They just were not very friendly or engaging at overall. If in this area again, I would stay at this hotel if the price point was right. overall it was a good value and close to St. Joseph while having the charm of Stevensville.

We needed a quick getaway with our daughter but also needed a place that would welcome our dogs…read more This property accommodated everything we needed for a relaxing few-day escape. The space was comfortable, pet-friendly, and made traveling with both our family and our dogs easy. We had a great stay and would gladly return for another getaway.

My husband and I just celebrated our 39th Wedding anniversary here at the Inn at Harbor Shores. It…read morewas a wonderful experience. The room was beautiful, the bed was so comfy. We at at the Plank Restaurant on site the night we arrived. We enjoyed a delicious Lobster Roll and 3 Cheese Mac and cheese. The staff is so friendly and helpful There were so many amenities that were free that I didn't expect. They have bikes to ride, they have a shuttle service to town or wherever you want to go, they have free smore kits at the front desk for evening, I could go on. It is a beautiful place to stay and bring family. We will be back !

I was in town alone to take photos of the majestic St Joseph ice covered light house. I wanted to…read morestay close as the weather and temperatures were frigid! I looked at the reviews for this place and they did not disappoint! Thank you for a very comfortable and warm stay! Irene at the front desk was very nice and friendly. I had bought myself a comfort pack and she brought it up to my room. My room was very clean and very comfortable. The in room amenities were great! Lots of charging ports and even built in trading lights in the head board of the bed. The bathroom very clean and well laid out. Lots of upgrades and much appreciated.

Food - ordered both hot lattes and iced lattes. The iced latte was delicious. The donuts that they…read moresell are great too. Service- Outstanding! Ambiance- quick coffee shop Would recommend

This is a cute little coffee shop and cafe inside the inn at the shores. Door from the outside as…read morewell. I got the treasure chest herbal tea and my husband ordered the raspberry white chocolate kiss coffee. The raspberry white chocolate kiss coffee is a warm loving kiss on this cold icy pure Michigan morning. The treasure chest tea has a nice bitter sweet and herby taste to it, not bad. They use uncommon coffee roasters coffee grounds. They had fresh baked cookies on sheets on the counters this morning, they look so good, but not an ideal breakfast. Maybe later. You do get a free black coffee here for guests staying at the Inn. Good to know. They offer a lot of specialized coffees and they sound so yummy. The locals come here for some special coffee and drinks here too. They do have a list of other drinks here as well.

This hotel is my favorite! It makes a nice, quick mini getaway when the BF & need a break from our…read moreteens! The place is clean and luxurious! There is an indoor pool, fitness room, and cable for amenities. Near by there is a diner, Mexican restaurant, and Goodwill that require a stop every time.

I will never stay here again. I checked in and went up to my room to find a dirty sponge in the…read moreshower. The kid at the front desk came up to get it. He apologized but I could tell he didn't care. I then found the hand towels had already been used. I called downstairs again and got a new room. This room was a little better. I have never had this lack of cleanliness at a Marriott hotel as a titanium member with over 80 nights and tens of thousands of dollars spent per year. It is safe to say if you are in Benton Harbor go to Hilton.

Love all the parking. 15 minutes to downtown St. Joe and right down the street from other…read morerestaurants and stores. Room and lobby felt clean and updated. It was pretty quiet despite being next to the highway. Friendly staff.

I really enjoyed my stay here. I was only here for one night but the room is very comfortable and…read morecame at a really great value. The front desk woman, kristen, was really able to tell me a lot about the area, and where I could find nearby electric car charging. I look forward to staying here again.

We stayed for two nights. The room was a nice size and the hotel seemed relatively clean. There was…read moresome wear and tear but that's expected. The bed was not the most comfortable to me but my husband said he slept good. The bathroom was nice- the shower stays hot for a long time which is always a plus. The free breakfast was decent and nice that we didn't have to eat out for a meal. They were having multiple key card issues on our last day so they had to keep letting us into the room.

I checked in late and was exhausted from traveling. I didn't turn on any bright lights and crawled…read moreinto bed. The next morning my daughter asked what happened when she pulled back the covers it looked like dried up pee stains or I don't know what kind of stain to be honest. I do have pictures of it. And one of my wash clothes I used smelled like cum. Just a disgusting room. To think I checked into a dirty room and payed almost $800 for a three day stay in an unclean room just made me so mad. I will probably never stay at another Fairfield. The way they handled it at the front was even more disappointing. The head of house keeping didn't even apologize, actually...no one apologized, except for Arika the following day. Housekeeping came in and when she saw it, she said, "oops" I said that's more than an "oops" she then proceeded to start putting a sheet on top of the mattress cover. I said, I'd like the mattress cover changed as well and she walked away then the front desk called and asked for me to leave the room while they changed things. I wasn't about to leave the room because I wanted to make sure everything was changed properly before I lay down to sleep at night. Then when she was done, she threw the pillows back on and I said can you please change the pillowcases and by this point, the head of housekeeping had come down. And then she came in and started changing the bed angrily and fast and when she left, she said "I have a blessed day" that was so passive aggressive, I know what that means. No one ever once apologized even when she was in the room she didn't say I'm sorry that your room was not stripped and cleaned. I think the icing on the cake was when I had a washcloth that none of the other towels smelled weird this one smelled like semen. Unacceptable! I do have pictures of everything too.

The location is great in relation to the beach and shops. The room was mostly clean. But that's the…read moreonly positive things I can say. The hotel was in general outdated, one elevator wasn't working, so wait times were extended, the hallways aren't air conditioned are are uncomfortable. The hot tub wasn't working the pool deck was slippery then most. The WIFI was horrible it constantly was shutting off frequently. To describe it it would be on for 3 minutes and off for 10 minutes. So streaming the TV was impossible. We were traveling with kids made this worse. It was so horrible we checked out and move to a different location. Stayed 7-14-23, well stayed shortly.

Spend the extra $50 and go to the inn Harbour Shores I…read morewalked in my room and walked right out The remodel is the most sloppy job I've ever seen Outlet covers were broken bathroom door damaged on the main door. Lock was broken. There's dirt on the floor. The towels are dirty. It is disgusting. It looks like the owners of the hotel, remodeled it themselves Absolutely disgusting especially for being right in Saint Joesph