This hotel was very clean and the staff friendly. The room was spacious for our the people. The tv…read moredidn't allow streaming and the wifi was unstable sometimes. The breakfast options were simple and good for a continental breakfast (biscuits and country gravy, eggs, pork sausage and turkey sausage, boiled eggs, yogurt, pancakes, cereal, oatmeal, and warm pastries. Coffee was very good. There is no store in the express hotel but there is a restaurant in the same property that you buy and get food and alcohol beverages. The front desk associates were kind and helpful. The swimming pool was open and available for use. Love the patio area to get some fresh air flowing through the room.

After dining at the LakeHouse Restaurant & Bar, I went to the hotel lobby to finish some texts and…read moreemails on my phone. I showed the front desk staff my receipt from the restaurant to explain why I was there, but the lady at the front desk was incredibly rude. She interrupted me while I was talking with my kids on my phone and asked me to leave. Later, after the restaurant closed, I approached her again, showed her my receipt, and politely asked if I could finish my text in the lobby. She rudely asked me to leave again, this time in front of other guests. Her behaviour was unprofessional and made me feel unwelcome, even though I had spent money at the restaurant. I also noticed that her attitude seemed to make other guests uncomfortable, despite my efforts to be friendly. While the restaurant itself was decent, the hotel staff's treatment of me was unacceptable. I would not recommend using the hotel lobby unless you are a guest, as the staff clearly does not accommodate restaurant patrons.

Great location and nice size rooms. All our suites I believe. When we stay here, we usually just…read morepark our car and leave it the entire time. The restaurant is very good and servers are very friendly. Nice cozy place!

Such a charming and quaint inn. This reminded us of a boutique hotel in London with the short…read morehallways on each floor. The rooms were spacious, stylish, and immaculate. It was clear that they had been remodeled recently since all the crown molding was intact in our room. The view of the city was serene as we overlooked the historical houses and apartments of St. Joe. The staff member who checked us in, Andre was friendly and helpful. We look forward to staying again next year.

We needed a quick getaway with our daughter but also needed a place that would welcome our dogs…read more This property accommodated everything we needed for a relaxing few-day escape. The space was comfortable, pet-friendly, and made traveling with both our family and our dogs easy. We had a great stay and would gladly return for another getaway.

We had a enjoyable time at this hotel. We were traveling with our dog and needed to stay at a place…read morethat was friendly and accommodating. In addition, we wanted to use our credit card points so our selections for this weekend were slim but overall this checked all the boxes. What went well was that our room was quiet. There was 24/7 coffee/tea available in the lobby. the space to walk the dog was really nice as there were two locations on either side of the buildings. Additionally enjoyed the set up of the room and the amenities such as the body wash and the hand soap. There is some room for improvement at this location in regards to breakfast items. It was very continental and really didn't do the trick however we were able to enjoy bagels, toast, hard boiled egg and they did have a few varieties of fresh fruit. In particular, I wasn't really a fan of the pancake machine and the traditional waffle iron would be much more hardy and suitable. Overall, no major problems with our room however, the TV system is unique and sometimes it works, and sometimes it didn't often to look at Pluto versus even accessing the live channels as their entertainment system is kind of finicky. Additionally, the lotion dispenser in our room did not work, and I really wanted to try the lotion as I thought the fragrance for the body wash and hand Soap was very pleasant. Lastly, the workers at this hotel are just not very friendly. They're not rude. They're just not hospitable and that was evident from the front desk to the breakfast attendance to the maintenance person. They just were not very friendly or engaging at overall. If in this area again, I would stay at this hotel if the price point was right. overall it was a good value and close to St. Joseph while having the charm of Stevensville.

I was in town alone to take photos of the majestic St Joseph ice covered light house. I wanted to…read morestay close as the weather and temperatures were frigid! I looked at the reviews for this place and they did not disappoint! Thank you for a very comfortable and warm stay! Irene at the front desk was very nice and friendly. I had bought myself a comfort pack and she brought it up to my room. My room was very clean and very comfortable. The in room amenities were great! Lots of charging ports and even built in trading lights in the head board of the bed. The bathroom very clean and well laid out. Lots of upgrades and much appreciated.

I've stayed at The Inn at Harbor Shores a few times when visiting family in the St. Joe area. The…read moremost recent time I stayed was this past weekend, when they had a Sunday Santa brunch on the second floor. I didn't eat at the brunch but I was babysitting and we went to see Santa and grabbed some complimentary hot chocolate. The Santa looked great and the hot chocolate was delicious! The hotel was decorated beautiful for the holiday and the staff was friendly, as always. I've enjoyed lunch and dinner at their restaurant, Plank's Tavern, and I've always enjoyed their outdoor tiki bar with a water view! They have nice, updated rooms, a cafe that opens early for espresso drinks, and their hot tub is awesome because it goes outside! It's fun to relax in the hot tub during a Michigan snowfall. My only complaints are that the elevator is incredibly slow and they only accept dogs in the condos, which are much more expensive to stay in for a night compared to the hotel rooms.

Food - ordered both hot lattes and iced lattes. The iced latte was delicious. The donuts that they…read moresell are great too. Service- Outstanding! Ambiance- quick coffee shop Would recommend

This is a cute little coffee shop and cafe inside the inn at the shores. Door from the outside as…read morewell. I got the treasure chest herbal tea and my husband ordered the raspberry white chocolate kiss coffee. The raspberry white chocolate kiss coffee is a warm loving kiss on this cold icy pure Michigan morning. The treasure chest tea has a nice bitter sweet and herby taste to it, not bad. They use uncommon coffee roasters coffee grounds. They had fresh baked cookies on sheets on the counters this morning, they look so good, but not an ideal breakfast. Maybe later. You do get a free black coffee here for guests staying at the Inn. Good to know. They offer a lot of specialized coffees and they sound so yummy. The locals come here for some special coffee and drinks here too. They do have a list of other drinks here as well.

This hotel is my favorite! It makes a nice, quick mini getaway when the BF & need a break from our…read moreteens! The place is clean and luxurious! There is an indoor pool, fitness room, and cable for amenities. Near by there is a diner, Mexican restaurant, and Goodwill that require a stop every time.

I will never stay here again. I checked in and went up to my room to find a dirty sponge in the…read moreshower. The kid at the front desk came up to get it. He apologized but I could tell he didn't care. I then found the hand towels had already been used. I called downstairs again and got a new room. This room was a little better. I have never had this lack of cleanliness at a Marriott hotel as a titanium member with over 80 nights and tens of thousands of dollars spent per year. It is safe to say if you are in Benton Harbor go to Hilton.

Love all the parking. 15 minutes to downtown St. Joe and right down the street from other…read morerestaurants and stores. Room and lobby felt clean and updated. It was pretty quiet despite being next to the highway. Friendly staff.

I expect nothing but the best from the Hilton. However, I…read morehave been thoroughly disappointed on this visit. My reservation was a complete misrepresentation. In other words we were lied to on numerous details. I made a reservation 5 weeks in advance of arrival for a king room with sofa bed. This would accommodate My husband, myself and my 16 year old son. This was already less than what we really needed but we were told this was all that was available. My son could at least have the sofa bed. When we arrived, we were given a room with only a king bed and told that they took the sofa beds out some time ago. Huh? Then I was told by the front desk clerk and manager (with a heavy attitude of indifference & deference) that there was "nothing they could do that they were sold out" no offer to check other locations no apologies no show of sympathy no concern at all. I was told that because I booked with Expedia, it was really their fault/responsibility and not the Hilton. I countered that it was also the Hilton's responsibility to stand by reservation agreements. The manager basically sneered at me and accusingly said that I made the reservation with Expedia - a 3rd party and it was no responsibility on their part. She claimed that I "got the best daily rate of $248 vs the $278". Uh, excuse me I paid $394.99 per night" We reluctantly decided to check in and call Hilton corporate. I was super tired after our long distance drive. We were also told that the "complimentary breakfast" is not complimentary. That actually the breads danishes fruit were included but that the eggs bacon etc would incur added cost. I spent an hour on the phone with corporate and am now waiting for a promised call back.... Sounds like I also need to make a call to Expedia...

We stayed for two nights. The room was a nice size and the hotel seemed relatively clean. There was…read moresome wear and tear but that's expected. The bed was not the most comfortable to me but my husband said he slept good. The bathroom was nice- the shower stays hot for a long time which is always a plus. The free breakfast was decent and nice that we didn't have to eat out for a meal. They were having multiple key card issues on our last day so they had to keep letting us into the room.

The front desk has jokes at this location…read more When I asked why the mobile checkin wasn't working, he told me the reason was because I don't have my zip code in my profile. My zip code is so accurate it includes the 4 digit postal routing code at the end of the zip as well. I've been using Marriotts and affiliates for close to 15 years and he said - you're all set. So I walked away.... Except.... He popped out 15 seconds later and said I'm getting your keys now. This was a confusing checkin. He also said they don't use mobile keys at this location (per the front desk clerk). Then he asked me if I wanted 2nd or 3rd floor. Lol. It doesn't really matter to me and I mentioned I'm traveling with my children. He gives us the very last room on the 3rd floor (the furthest and most difficult room to get to in the entire hotel...pray there's not a fire... like seriously)- he's got jokes - and - told us to park on the side of the building, but neglected to mention the elevators are where the lobby is. So he added on additional walking. I didn't mention it, but I have severe osteo arthritis in my knee... so much so, that I could get a handicap placard if I so chose to. Just had surgery 5 months ago...thanks y'all! Lol. Great times. So thanks for giving us the direction to park out in BFE and then walk all the way to the elevators while carrying my toddler son. Lol. Jokes! You get 3 stars because I have had so many other great experiences at Marriotts across the world and also because the room was clean.

I really really want to like this place, the people at so nice and it is very convenient for the…read morelocation. But unfortunately the actual room was dreadful. I know they said they are going to be doing remodeling soon so I hope they get everything fixed. Cons- A huge crack in the wall with a random screw in it? Idk what the point of it was. Literal mold and grossness in the shower. There was pop splattered on the wall behind the tv Water stains on the ceiling above the jacuzzi They need do not disturb signs because I had 3 people ask for house keeping and we said no every single time. Jacuzzi needs to be updated. Sink was clogged. Pros- Front desk workers are great, super nice and very knowledgeable about the location. Pool (bring your own towels) Bed was clean. Smart TVs. Small balcony. Mini fridge, Kcup coffee maker and microwave. The birds are fun in the lobby.

LIPSTICK ON A PIG…read more So, for those that have stayed at Silver Beach Hotel in the past, this review shouldn't come as a shock. However, its been several years that we had stayed there, through multiple renovations and we figured, "hey, what the heck, lets give it a try again, because it couldn't be worse then what it was in the past". Well - sure enough we were wrong. We booked the "Presidential Suite" since we were celebrating a milestone anniversary, and since it was still considered "off season", the prices weren't too terribly bad. When we got in the room, we saw hair in the corners of the shower, the shower glass door wasn't wiped down from the last time it was used, there was hair on the bathroom floor behind the toilet and in the sink. Running our hand over a side table in the room, you could see the streak of us displaying multiple layers of dust that was on the table. The floors weren't swept or mopped (at least this room had updated laminate flooring instead of that terrible carpet), and overall the room was just REALLY dirty. The pool is still "under renovation" (which is probably for the best with - don't advise anyone to go in that water if that would be of the same condition as the rest of the hotel), and their hotel bar is still closed. When we alerted the front desk about this condition of the room, they didn't seem to shocked due to their lackluster attempt at an apology. No offer for rectification or anything like that. I could go on and on, but im sure the point has come across. The kicker was, when we were ready to relax, we turned on the TV, to which we found there was no TV service or internet available. I called the front desk, and the guy said "we'll i'll need to come in the room to see what is going on". To which i turned down since we were trying to relax and go to sleep. End of the day, this hotel continues to be a major miss with location, service and amenities. It would be an absolute gold mine if someone would actually just take care of it, and put decent effort into it. If you just need a bed in a beach town for a night to relax, then yes, this is your place. HOWEVER if you actually want a "nice" hotel (which i'll use the term loosely since SBH doesn't even come close to "nice"), continue to look at Boulevard Inn or Harbor Shores Inn.