I highly recommend the pharmacy at the Walgreens Van Aken store. The pharmacist, Alex, is…read morededicated, knowledgeable, courteous and friendly. Every assistant who works in the pharmacy is cheerful, courteous, helpful. They treat you like family.---Bill Leahy

This store is consistently dirty, rundown, and generally trashy. The shelves are half empty…read more Anything that you want is behind lock and key and you need to wait forever for an attendant. Though it is located in a very nice neighborhood, the store is a disaster. It should either be extensively renovated or closed. I drive a couple of miles out of the way just to avoid going there.

I'm a frequent shopper here and I adore the staff. Everyone is always very friendly and helpful…read more But I have to give a special shout out to Sal for being THE BEST pharmacist of all time. Dude does good work for the customers that fill their prescriptions there. He saved me over $100 when I had to pay cash because I was in a probation period at my new job and was without insurance. I love the rest of the pharmacy staff, too. Keep up the good work :)

Pharmacy is terrible (with the exception of the pharmacist who genuinely seems interested in…read moreanswering questions and making sure you don't have any meds that will kill you if you take them together). The rest of the pharmacy staff is unhelpful, unfriendly and generally angry that they have to interact with anyone. A question will get you pursed lips and an eye roll. Ask for information or to repeat meds and it's the end of the world. No hello. No - how can I help? I may get the occasional- yeah? When they get to the drive thru window but that's on an off day. I hate going here. They are mean and genuinely angry that they have to do their job.

This Walgreens is absolutely filthy. Ran in to use the bathroom. Small amount of toilet paper. And…read moreevery toilet was nasty, with blood or poop on them. The trash was completely full and the floor looked as if had not been scrubbed this year. Yet they have the nerve to lock this bathroom.

The cashier was rude and not personable. did not receive a greeting or a thank you or a welcome…read more never been to an establishment where I spend money, but I'm not able to use the public restrooms.

This CVS Pharmacy is conveniently located in the Cedar Lee district of Cleveland Heights. It's…read moreclose to the main attractions on Lee Rd and the local Cleveland Heights High School. I am a frequent visitor at this store and will attest to the fact that's it's a complete mess! Service: The service is generally friendly. I feel that it improved in the last few months. Still, it's very challenging to find help at checkout (not well staffed) or on the sales floor. I always opt in to self checkout. Local Inventory: You can purchase Cleveland or Cleveland Heights specific inventory - Cleveland Heights Tigers and John Carroll merch, and Cleveland Magazine. Issues at this store: - The refrigerators are frequently out of commission. Remain mindful of this when purchasing any frozen foods or ice cream. They just threw away all ice cream a few days ago due to broken refrigerator. It seemed to be broken for weeks. - The inventory replenishment at this store is never ending. There are constantly empty shelves, boxes in the aisles, and things obstructing the aisles. - There are significant loss prevention issues/remediations at this store. A lot of the items are locked and require assistance. This makes the shopping experience a pain. Even shopping totes are loss prevention secured. - Parking lot experience is terrible. The parking lot is not well lit at night and feels very sketchy. I dread going here late in the evening. The parking lot is also frequently not available because neighboring businesses utilize all parking spots. It's such a problem that even the local city group has this as a hot topic. It's terrible. It's also complex to enter and exit the parking lot during heavy traffic hours or restricted turn times (onto Lee Road). - Cleanliness and safety are a concern at this store. There is are a lot of folks asking for money at this store (even inside the store doors). The store is unclean and outdated. The doors are constantly broken. It just doesn't look up to the CVS standard in any way. The only positives are the location of this store and late night hours (not sure if 24 hours or midnight, they are fluid). It's quick to drop in for bare necessities. Other than that, I'm looking for other options for drugstores. If you stop in, I highly recommend checking the store out during the day.

I've been receiving my prescriptions here for over 5 years now and the staff has always been…read morehelpful and kind.

I returned to CVS to make purchase I was unable to complete earlier in the week because the pos…read morewasn't working. The worker,a younger man, told me it is because my card was damaged.(It's not.) I went back to the pharmacy & there was a long line of people waiting to be rung out, so I left. I go back today. Same employee same issue. Again he told me my card was damaged. I told him it was their pos & I told him he should notify his manager. He replied "It's not my job." I asked how is it not your job to notify a manager that what you need to do your job is broken. I proceed to talk & he interrupts me everytime I was me I was being rude. I assure you, I was not. And even if I were it doesn't warrant him being rude & unprofessional. I was in corporate customer service, sworn at, called names,screamed at & I was never rude. Because no matter what, my job was to provide a excellent service to clients. When I asked the young man if the pharmacy was open, he told me "I'm not going to tell you because you were being rude." I then requested to speak with the manager. The manager confirmed the pos was not working & had been problematic since they have been installed. I explained I patronized CVS for years & I have never received rude service. It's clear cashier 1322688 does not want to work. He was content with the pos not working which is why he didn't report so he wouldn't have to ring people out. Not reporting an issue that does not allow you to do your job is theft of time. Additionally, he told me he wasn't going to provide me service. To me,that's quitting your job. If he isn't emotionally stable enough to handle a calm customer, I can only imagine how he would handle angry customer because he is reactive & escalates situations, when he should be deescalating. He is a liability.

I've been going here for years. I have a disease that was only discovered in the late 90's. They've…read moreworked with & my "unusual" doers prescribed as well as insurance woes. I appreciate all they do. They're not perfect, but who is. I thank them & wish them God's Blessings.

Yikes! This place needs to be torn down or get a massive makeover. It's filthy, it's freezing,…read moreeverything looks worn or torn and I'm tired of waiting in line while the employees talk to each other or are on their cell phone and I have to wait. Last week in the liquor department, the employee had their cell phone on speaker while three of us in line had to listen to her transaction where she had to give her cell phone number, her email, and other personal information.

Floral Department review…read more The floral department was closed on Sunday, so my daughter and I made this bouquet ourselves (out of three smaller bouquets. First time shopping here, and likely the last. Floral should be open on Sundays, but we made do. Okay selection of flowers, prices seemed reasonable, although there were no tools for customers to DIY in a pinch. i.e celephane wrap, ribbon, scissors, etc. (maybe it's safer that way). All in all, good experience.

Left a review similar two years ago and NOTHING has changed!!!!!! Go to ANY other pharmacy except…read morethis one. Workers are miserable and take it out on others for simply asking questions or trying to purchase items when there is no one at the counters. If you dislike your job that much, you should work somewhere else. No need to be disrespectful. Wish I got the workers name, but this occurred around 20 minutes ago and it was an older woman who decided to work the register after she realized there were people waiting. Raised her voice and started to yell for no reason. You should not be in a customer service position.

I have been a CVS customer all of my adult life. I get all of my prescriptions filled at this…read morelocation and do lot of shopping there. I have been treated very badly by one of the pharmacists many times. She always snaps at me and other customers. I am tired of being spoken to in a such a rude, brusque manner. The next time I go there to pick up a prescription if she is working I will go home an come back another day when she is not there. I will go elsewhere this year for my flu and Covid shots because of her. Not the pharmacy techs, this is one of the Pharmacists.

This CVS is located at the intersection of Cedar and South Green Road making it a pretty busy…read morelocation. There are two other CVS stores on Cedar Road. I have been visiting this store for years, and always genuinely get surprised about the poor customer experience. Layout: The store is generally organized like other CVS locations. Some exceptions include eye solution and other medicines that live in a corner by the pharmacy. The store is not very clean most days. Inventory: The inventory levels just depend. I usually shop for medical supplies, allergy, and cold medications. I almost always have great trouble finding the basics like Benadryl or Tylenol. Large percentage of the inventory is locked and there is no one to ask for assistance. Pharmacy/Minute Clinic: The service is very dismissive, uncaring, and with no sense of urgency. This is true for both pharmacy and minute clinic, but is really bad at the pharmacy. I heard complaints in line about medications not being available, wrong/generic medications provided, and wait time. I always witness and experience problems. Personally, I enjoy no part of pharmacy interactions. I never feel like I can ask questions, staff and pharmacists just walk away mid-conversation. I almost always have a problem with refill dates or additional questions/approvals to the doctor. Wait times are long even without the line. Frequently it's suggested that I return hours or days later for medications to be filled. Most of the staff is not friendly. Check-in tablet doesn't work as expected. Staff never picks up the phone. At lunchtime, the drive thru window just closes without regard about lines. There is no patient care, collaboration, or prioritization. It always takes considerable amount of time to resolve any pharmacy issues or have routine medications filled Service: The store service is non-existent. There is rarely anyone working at checkout. Most customers go to self-checkout, experience issues with the checkout machines, and wait. Asking someone a question on the store floor is not very welcome. Simply said, the store is mismanaged. The Good: The store now has Fuel and Go stand for quick and healthy snacks. It's a convenient way to find something quickly especially en route to work or on a road trip. Cute fall decor! Parking Lot: Large parking lot is available with access from Cedar Rd and South Green Rd. Exercise caution as both street tend to have traffic. It's not always easy to get in and out of the parking lot. Overall, I don't recommend this store. The service here is extremely poor and self-serve is your best option. Expect to wait everywhere - pharmacy, minute clinic, and store. Personally, I'm looking for alternative locations because of consistent lack of customer focus.

I was just at this CVS trying to drop off a package for UPS. The front desk lady initiated a very…read morelong conversation with the customer in front of me while I was waiting in line. That customer turned out to be a mechanic. She then told me that her scanner had signed out and she could not accept the packages. It turns out that it would have just taken some time for her to sign in. She did not want to do that. Why? Because she wanted to get her car checked out by the mechanic, there and then. The worker LEFT the cashier stand in front of me and went to the parking lot. to get her car checked by the mechanic. Unbelievable.

Actually the worst Walmart I've ever been to. And I don't have unreasonable expectations for any…read moreWalmart. But this one is absolute trash and should be avoided. First off, walking through the store I could smell weed. And no body was that close to me so I questioned if someone was actually using a pen inside the store. They were prepping for restocking but it was a mess. No order. Employees on the isles didn't greet you, but kept their music playing loudly (loved all the profanity!). And checkout was ridiculous. I was told (after I was already ringing up items) "No self-checkout!" on the self-checkout line that was green. The same person who shouted that, was standing right there as I walked up and started ringing up my items. And I walked past a handful of employees as I made my way back to the exit only to be told when I was almost there "You can't exit that way." Cool cool cool. Poor customer service. Messy store. Avoid it.

This has to be about the worst place I've ever shopped. I know it's Walmart but even then one would…read moreexpect some level of acknowledgement as a customer! I stood next to a case pressing the button for assistance for 15 minutes--totally futile! Then I asked for assistance 2 times both times was told someone would come to help....after 20 minutes I just gave up! It's not like they are busy, I see staff walking around in no hurry to help anyone! Horrible place to shop.