Great job performed by great technician. Work was completed in a timely manner and the price of the…read morejob was very reasonable.

good work, fast The invoice served me well to establish that…read moremy excessive water charges could be refunded with the water company. The balance of speed, accuracy in estimating, assessment of the issue and overall price were a good value.

Twice this company has been out to my parents house for repairs. This is being done through a home…read morewarranty. The first time they tried to charge them over $2000 for a simple broken PVC water line. Now they are trying to charge $250 for a flush kit on a tankless water heater that has either a faulty element of faulty sensor. THESE PEOPLE ARE ABSOLUTE THIEVES! When I called him on it he picked up and left in a hurry. So he knew he was in the wrong.

Because of high water pressure, my water heater's valve failed. Thinking it was a problem with the…read morewater heater, I turned off its water source and called my insurance company, who recommended Zeus Plumbing. Their technician, Raul, arrived and turned the water back on. He saw there was no runoff and explained that the issue likely resulted from a water pressure spike. He measured my line at 110 psi, confirmed water pressure was a concern, and pointed out that the water pressure valve regulator needed to be replaced. Raul then called the insurance company. In his initial report, he only mentioned that the failure was due to high water pressure, but he did not mention the faulty pressure valve regulator, resulting in my claim being denied. After I contacted the insurance company to explain, they reopened the claim so Raul could submit an amended report. This time, he included the pressure valve regulator but claimed that its failure was due to "abnormal" water pressure from the water district. Because he described it as "abnormal," my claim was denied again. I called the San Antonio Water System and confirmed the local pressure goes up to 150 psi, which is why a regulator is necessary, but my Watts valve is rated up to 300 psi. The city's water pressure is not "abnormal"--the regulator was simply faulty. Raul's failure to report the facts clearly and accurately--in both his initial and amended reports--shows a lack of prudence and professional responsibility. His actions led to my claim being denied twice. Why did Raul act as the expert on how SAWS manages its water pressure systems? What qualifies him to make such definitive judgments about city infrastructure? Homeowners expect technicians and their companies to provide fair, honest assessments that truly help resolve issues, not make the process harder.

5 stars! Nathan is an amazing plumber. He is fast, efficient, and extremely professional.read more

I have had the opportunity for Plumbing Bros to perform work on two different occasions and words…read morecannot describe how pleased and impressed I am with Grant and his outstanding team. In an era where transparency, honesty, integrity and professionalism are now the exception rather than rule, Plumbing Bros epitomizes each one of these traits and has set the standard and model that their competitors should follow. Especially in Boerne, where contractors and companies charge exorbitant prices or try to lure customers into expensive membership plans. I highly recommend them for any plumbing need. Outstanding!

I ended up going with an old plumber I thought had retired. I had my toilets both fixed and am…read moregood to go.

When I called PlumbSmart they told me if I needed a technician today, it would cost $72, or if I'm…read morewilling to wait, they could schedule me for a free estimate. Thank you for the option to choose. The expert, Roger, that came by did an amazing job communicating what needed to be done and knew what steps to follow. When the second expert, Roger, came by, everything was quick, simple, and straightforward. I have yet to have everything completed yet, but so far it's been a great experience all things considered. Oh and I love that they send me a text of who I should be expecting and that they're on the way. Great touch. 10/10.

For a washing machine valve replacement, $375. They were…read morehere 45 min max. They were going to charge extra yo actually hook up the washing machine. No thanks- you can leave, now! In my next life, I will be a plumber. Robbing people with their eyes open.

I can't even say how impressed I am with Olde Town Plumbing. This is the best company I have had…read morethe pleasure of working with. Rob came to my house for the quote and was super nice and efficient. We were in need of a water softener and our house wasn't plumbed for it. We also needed a gas shut off valve relocated. Rob had his team working on our house within two days (it was the weekend). Justin showed up with a helper and they did an absolutely amazing job. Very fast, looks and functions great. If you need a Plumbing service, CALL THEM ASAP.

There is no one better then these guys. I bought a run down fixer upper a few years back and soon…read moreafter moving in I managed to rip the shower head off the wall. Jacob came and fixed it that day and I have trusted him with every plumbing related thing I've needed done for 4 years now. I'm the kind of person that wants something done the correct way the first time, not just slapped together the in the cheapest/incorrect way. I hate having to have something redone in 5 months, and it ends up being more expensive in the long term. The value, level of professionalism, honesty, cleanliness, attention to detail, and quality of work makes me feel at ease spending the money and knowing it's gonna be done the correct way. He replaced a badly leaking shower cartridge that was in the wall, he has repaired all my toliets, replaced faucets, replaced my 38 year old water heater with a new Rheem, installed a garbage disposal in both my old house and replaced one in my new home, unclogged my sink that had 40 years of grease dumped down the drain and the sinks at my new house that I accidently clogged. When the big Texas freeze happened, I had to quickly leave my house because I have reptiles and I needed electricity and when I returned home every single pipe in my house had burst. EVERY. SINGLE. ONE. I seriously was able to go back home 3 days later to a completely repiped house because of his incredible hard work. I can't say enough about these guys and I am a *very* particular person. I seriously couldn't be happier with the work and recommend them 100%.

I'm extremely disappointed with this company's customer service after my installation. Prior to…read moreinstallation and before they received payment; the service was outstanding. They communicated with me daily and installed my new water softener without issue. However, the new unit was installed several inches forward from where the old one was placed, and it now blocks my ability to work on my workbench. I contacted the company, explained the situation, and asked if they could simply come back to correct their mistake. I even sent a photo showing exactly why it needed to be moved. I had always dealt with "Joshua", who is the manager and he was easy to talk to and seemed to get things done. I received the follow up call from "Joe", who Instead of taking responsibility, told me it would take three weeks for someone to come out and I would be charged $199 an hour for them to fix their own error. Rather than acknowledging an obvious oversight, they chose to shift blame and offer excuses. I requested a supervisor call me, and I have yet to receive any follow-up. Good companies stand behind their work; this one clearly does not. Their lack of professionalism, poor communication, and refusal to make things right is a stark contrast to the customer service I received before payment. I will not be using their services again, and I strongly recommend others look elsewhere for a company that values its customers and takes pride in doing the job correctly.