Great job performed by great technician. Work was completed in a timely manner and the price of the…read morejob was very reasonable.

I called and they quoted a service call price. I thought it was reasonable so they dispatched a…read morerepair tech quickly. He was clean and courteous. No problem there. One star for that. He inspected the wiring to the disposal and removed it. Showed me the issue and said the charge was 241.00 which did not include a replacement. Do I pay that and then go buy a disposal and hire someone else to install it or just have them complete the job. I had a 1/3 HP and he did not have it on the truck. Had to go get one. He brought back a 1/4 HP and told me the bigger one would cost approximately 300 more. It came out to over 600.00 when it was all said and done. I use to have a home appliance warranty policy for years and there was an issue every time I used them which was seldom so I cancelled them. Goes to say I don't have a lot of experience hiring for these issues but obviously they have figured out how to make money by limiting your options. All I can say is beware of these companies and the way they handle their service charges. I will not recommend this company to anyone unless they have extra money to throw away.

Twice this company has been out to my parents house for repairs. This is being done through a home…read morewarranty. The first time they tried to charge them over $2000 for a simple broken PVC water line. Now they are trying to charge $250 for a flush kit on a tankless water heater that has either a faulty element of faulty sensor. THESE PEOPLE ARE ABSOLUTE THIEVES! When I called him on it he picked up and left in a hurry. So he knew he was in the wrong.

Because of high water pressure, my water heater's valve failed. Thinking it was a problem with the…read morewater heater, I turned off its water source and called my insurance company, who recommended Zeus Plumbing. Their technician, Raul, arrived and turned the water back on. He saw there was no runoff and explained that the issue likely resulted from a water pressure spike. He measured my line at 110 psi, confirmed water pressure was a concern, and pointed out that the water pressure valve regulator needed to be replaced. Raul then called the insurance company. In his initial report, he only mentioned that the failure was due to high water pressure, but he did not mention the faulty pressure valve regulator, resulting in my claim being denied. After I contacted the insurance company to explain, they reopened the claim so Raul could submit an amended report. This time, he included the pressure valve regulator but claimed that its failure was due to "abnormal" water pressure from the water district. Because he described it as "abnormal," my claim was denied again. I called the San Antonio Water System and confirmed the local pressure goes up to 150 psi, which is why a regulator is necessary, but my Watts valve is rated up to 300 psi. The city's water pressure is not "abnormal"--the regulator was simply faulty. Raul's failure to report the facts clearly and accurately--in both his initial and amended reports--shows a lack of prudence and professional responsibility. His actions led to my claim being denied twice. Why did Raul act as the expert on how SAWS manages its water pressure systems? What qualifies him to make such definitive judgments about city infrastructure? Homeowners expect technicians and their companies to provide fair, honest assessments that truly help resolve issues, not make the process harder.

5 stars! Nathan is an amazing plumber. He is fast, efficient, and extremely professional.read more

I have had the opportunity for Plumbing Bros to perform work on two different occasions and words…read morecannot describe how pleased and impressed I am with Grant and his outstanding team. In an era where transparency, honesty, integrity and professionalism are now the exception rather than rule, Plumbing Bros epitomizes each one of these traits and has set the standard and model that their competitors should follow. Especially in Boerne, where contractors and companies charge exorbitant prices or try to lure customers into expensive membership plans. I highly recommend them for any plumbing need. Outstanding!

When I called PlumbSmart they told me if I needed a technician today, it would cost $72, or if I'm…read morewilling to wait, they could schedule me for a free estimate. Thank you for the option to choose. The expert, Roger, that came by did an amazing job communicating what needed to be done and knew what steps to follow. When the second expert, Roger, came by, everything was quick, simple, and straightforward. I have yet to have everything completed yet, but so far it's been a great experience all things considered. Oh and I love that they send me a text of who I should be expecting and that they're on the way. Great touch. 10/10.

I hired PlumbSmart to replace my water heaters. They did a great job for a fair price. They showed…read moreup on time and were friendly and professional. They took the time to explain everything they were doing. Would definitely use them again.

For a washing machine valve replacement, $375. They were…read morehere 45 min max. They were going to charge extra yo actually hook up the washing machine. No thanks- you can leave, now! In my next life, I will be a plumber. Robbing people with their eyes open.

Water heater exchange. Quality was great and a great value for the dollar. The two man team were…read moreknowledgeable and courteous.

There is nothing good or VIP about Josh and his company Murray Services. It was a clown show and…read morefailures of epic proportion. Charged $11k to install automated horse waterers and all the basic connections leaked and weren't installed properly, charged $30k for whole home halo systems one house system was backwards, the other home we had it had never worked after we had Holloway Pumbing come in and fix all of his mistakes. Josh is a liar doesn't have licensed people working for him and should not have a license to do any kind of plumbing. Stay as far away as possible from this diabolical unprofessional cheat.

I'm extremely disappointed with this company's customer service after my installation. Prior to…read moreinstallation and before they received payment; the service was outstanding. They communicated with me daily and installed my new water softener without issue. However, the new unit was installed several inches forward from where the old one was placed, and it now blocks my ability to work on my workbench. I contacted the company, explained the situation, and asked if they could simply come back to correct their mistake. I even sent a photo showing exactly why it needed to be moved. I had always dealt with "Joshua", who is the manager and he was easy to talk to and seemed to get things done. I received the follow up call from "Joe", who Instead of taking responsibility, told me it would take three weeks for someone to come out and I would be charged $199 an hour for them to fix their own error. Rather than acknowledging an obvious oversight, they chose to shift blame and offer excuses. I requested a supervisor call me, and I have yet to receive any follow-up. Good companies stand behind their work; this one clearly does not. Their lack of professionalism, poor communication, and refusal to make things right is a stark contrast to the customer service I received before payment. I will not be using their services again, and I strongly recommend others look elsewhere for a company that values its customers and takes pride in doing the job correctly.