The installation team is top notch and does amazing work. We could not be happier with the outcome…read moreand wholeheartedly recommend Mercury for all your carpet and flooring needs.

We had the pleasure of having Mercury Carpet in Jacksonville replace our carpet and flooring. John…read morewas so very kind and patient as I was picking out and changing right up until almost the last minute. The installers were excellent to work with, the install went very well and it looks perfect! The attention to detail really impressed me too! John even came all the way to Baldwin to check on us and make sure we were happy.

A lot more than effort and energy in finding the right tiles. We were pointed in the general…read moredirection but no personal effort. Don't think there was any real interest. Was a waste of a one hour round trip.

We had a great experience with Mike and his company installing a new floor in our sunroom. We got…read morea few different quotes for the work, including from Mike who came out to look at the space on a Saturday afternoon. Mike's wasn't the lowest bid, but it was the only one without contingencies, and the only one which stated up front that his crew would remove the old tile floor, repair any underlying issues with the subfloor, and level it before installing the new luxury vinyl planks. Plus we felt comfortable after meeting him about the plan and the quality of the materials/work. It took about two weeks after signing up to get the planks ordered/delivered, and then set a time to do the installation. A two-man crew showed up around 8:30 a.m., gave me some updates along the way to show what was happening (and ask some important questions I hadn't considered, like which way the new planks should run), and they finished installing the flooring and the quarterround by about 11:30 a.m. Everything looks great, and we are very happy.

I had a very disappointing experience with Empire Today. My appointment window was between 11:00…read morea.m. to 1:00 p.m. No one showed up, and no one called to let me know there was a delay or issue. At 2:00 p.m., I called to find out what had happened and was told that the salesperson had noted that I was "not at home." That is completely false. I work from home and was here the entire time waiting for the appointment. Later, I received a call from the service/sales manager, who said he had spoken with the salesperson and was told that he had called me. That is also untrue. I received no phone call, voicemail, or missed call from anyone at Empire Today. This experience was extremely frustrating and a complete waste of my time. Because of the inaccurate information and poor customer service, I have no interest in rescheduling my appointment. I expected better communication and professionalism.

Title: Avoid Empire Flooring at All Costs - A Costly Nightmare from Start to Finish…read more Review: In December 2023, I paid over $22,000 to have my floors installed by Empire Flooring. Within months, I noticed the baseboards lifting from the walls throughout my entire home. A contractor later explained that Empire installed the quarter round too tight against the flooring, causing the lifting issue. When I called Empire in March 2025, they informed me that my installation warranty had expired just three months earlier. Even worse, I had purchased a $2,000 extended warranty, which I later learned only covers accidental damage--not installation errors. Absolutely unbelievable. That alone was bad enough--but the story gets worse. After a kitchen flood damaged about 200 square feet of flooring, I paid $3,600 for repairs. In the middle of the repair, the installation manager abruptly ordered the crew to leave, claiming that my original flooring was installed incorrectly and that my continuous flooring layout violated the manufacturer's warranty--even though Empire themselves installed it that way! He insisted that they would only proceed if I agreed to add five transitions in doorways and an 18-foot transition strip across the middle of my great room. When I refused to accept that ridiculous "solution," they walked off the job. After multiple complaints to corporate, Empire finally offered to replace all my flooring for $10,000 since they no longer carry my original material. I agreed, set an install date, and took off work... but no one showed up. The sales rep stopped responding, and now, as of October 2025, I've lost two days of work and still have no completed floor. I've given this company every opportunity to make things right, and they have failed miserably at every turn. If you value your home, your time, or your sanity--DO NOT hire Empire Flooring. I wish I never had.

David was absolutely amazing and did a fantastic job installing carpet for us…read more I highly recommend and will definitely use him again.

Amazing service! Fast and professional. They're flexible depending on your needs…read more My family's happy with the results

Handy Andy's team did a great job on our floors. They had great communication, arrived on time and…read morethe finished product was both affordable and professional. Could not be happier with what they achieve on the refinished floor Would definitely use them again and highly recommend. (no idea why my review says iI am in California - We are in the Avondale area of Jacksonville)

We were recommended to Handy Andy by another contractor that saw their work over the years and…read moreadmired the craftsmanship. With that high praise we hired them to fix our water damaged floor and then decided to go ahead and get new LVT floors throughout the house. They did a fantastic job, on time and we'll within the budget we had. I especially loved the stairs. They came out beautifully

I had a very good experience with cabinets to go in bluffton South Carolina with Martha. My custom…read morecabinets are awesome. I'm am extremely happy. my BIG problem is some of the hardware that was ordered was not a correct fit for the cabinets. I was told I can't return them because it was a custom order. I have 4 12" brushed gold handles that cost $167.00 apiece still unopened and in the original box I have no use anywhere for them. it doesn't make since they can't be returned. That is $667.00 I have lost. can you help me. This is not right

I was pricing out new cabinets to do our kitchen and this was my 3rd stop. John and I didn't have…read morean appointment- I wanted to pop in and see what they offered in person. I saw some styles online and wanted to see more. I was excited to see a bigger selection only to be told what I was looking at was months away if I ordered it. Custom cabinets and higher priced. Now- I have no idea how much higher- but we looked at what they did have in stock and decided to get a quote for one of the shaker cabinets they had. Or so I thought. I never received a quote. What I can tell you is that I felt like I was bothering the man who was going to send us a quote. They also charge $99 to come out and take measurements, when I had another company come out and measure for free and had the quote to me in less than 24 hours. I got the sense that they would nickel and dime you- and I have 2 odd, custom cabinets that I wasn't sure they would even accommodate. I really wanted several quotes to make sure I was going with the best company- and this place knocked themselves out by not giving me a quote. I wouldn't recommend wasting your time.

excellent company! we had hardwoods added in bedrooms and the team did a phenomenal job! Will use…read moreagain in any and all future homes! excellent all around

Quality Flooring has a great team that provides excellent advice and service, resulting in an…read moreoutstanding overall product. We recently received this from the lead designer, Stefanie, and the customer service person, David. And the installation was perfect!

Gene and all his crew were great in all ways. Nice, careful and thorough. Highly recommend!read more

Travis and his crew are amazing, the quality of detail was impeccable and I would recommend them…read morehighly

I can't say enough about Thomas and his team at A New Leaf…read more From the initial estimate (which was far more reasonable than our other bid) through the process of painting our kitchen cabinets, the whole experience was stress free. It's very refreshing in this day and age to not only have contractors in your home that are polite, respectful and first rate painters, they arrived on time every day they were at our home to do the job. Thank you Johnny and Mike for a job well done! Highly recommend!

Great company, very responsive and they were able to get started very quickly. Had some siding…read morerepaired and the entire exterior repainted. Came out great and the crew that worked on it was awesome. Highly recommend this company.