Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Gina gave me a great facial, paying attention to my aging skin with the best products. Woodhouse…read moreis a calming beautiful environment. highly recommend

Horrible customer service and they ruined my skin. Please avoid at any cost. Don't waste your moneyread more

After numerous back injuries I was advised that my only alternatives were surgery or pain…read moremanagement. Not favoring either alternative I decided to take a more holistic approach. I was referred to Montclair Massage Therapy and Wellness by my Chiropractor. I soon realized that therapeutic massage was essential to my healing and wellbeing. That was 5 years ago. During that time, I regularly had therapeutic massages, and thus my back has since stabilized and improved despite the damage and advancing arthritis. Almost as importantly therapeutic massage has become necessary to recover from overdone weekend activities and unavoidable aging. The best part is the staff and facility at Montclair Massage therapy and Wellness. The staff is wonderful, friendly, professional, and knowledgeable of anatomy and physiology. The facility is immaculate and comfortable and there is ample parking. I strongly recommend Montclair Massage Therapy and Wellness. Terry and Bianca are terrific. My experience has been excellent.

They are truly a hidden gem! Their level of knowledge is felt in their touch. I am left feeling…read morehealed and pampered as I leave. The level of service is impeccable. I recommend them highly!

Diana is a gifted masseuse, a great conversationalist, and creates an ideal environment for giving…read morea massage. I plan to return often.

I received a wonderful massage working on different areas of the body that needed work. Diana spent…read morethe time working on me and was very lovely and engaging. If I wanted a quiet massage, I could have received that, but I had a wonderful time talking to her. Depending on my schedule, I will be back.

Booked a Swedish massage with Kevin and it was the best massage, he was not rough. The place was…read morevery clean and I really like the background music, can't wait to come back.

The massage was good, but I will never return. I got a 90 min massage ($90) and gave a $20 tip…read more The lady in the front laughed at my tip and said it should be $30 because they work hard. Maybe charge more or pay them more. Just very rude and unprofessional.

I love this place very great.. very professional from other spots I been too ..everyone is talented…read morehere so dosnt really matter who you go too ...im very picky with places and I always leave satisfied with my massage.. Reuben is really great took away all my tension on my back ..

We was there . And actually, I am addicted to reflexology foot massage…read more And they are really know what they doing and also $34 They are doing 15 minutes each leg PLUS 15 Minute back massage ... It was really nice to get this service for this money. We will definitely come back again!

I work long hours in retail management and my poor feet have been paying the price for decades…read more Imagine my surprise and delight when finding this joint, I couldn't book a foot massage fast enough. What an amazing experience both times that I have gone. So peaceful and quiet in the room. The massage was so fabulous and the people that work here are all lovely and kind. They don't pressure you into upgrading services, you actually want to do so as you don't want your time to end. Cannot wait to book my next massage, am really looking forward to it.

Lovely staff... they did exactly what I asked for. The place was very clean and I felt comfortable…read more It was really a relaxing experience.

I booked a 60 min massage at the recommendation of my mother, who had been going to Elements for a…read morefew months. I have joint pain, and she thought a session would bring me relief. My masseuse was Jamie. She was so nice, and very attentive to what I needed. She asked if there were any specific pain points that she should be aware of, and if there were issues that I wanted her to address. She also checked in often about her pressure level and if I was comfortable overall, which was much appreciated. She even gave me tips and suggestions for at home pain management and relief to hold me over until my next session. When Jamie was done, I felt so much better! The pain I had when I first came in was gone. She focused on the problem areas that we spoke about, but still worked on all the usual spots expected in a full body massage. The establishment itself was very clean, nicely decorated and had a relaxing atmosphere. The staff were very kind and helpful the entire time. They made my self care day a wonderful one, and I decided to become a member so that I can do this once a month! It's a much needed service, and Elements Massage is a great and affordable place to go! I'm extremely happy with their services. Thank you so much!

I love being a member of Elements Massage in Nutley . Easy to make online appts . Studio is very…read morewelcoming and the girls behind the desk are awesome . I often use Anthony and he is amazing . Tried Andrew yesterday and was so happy with my experience . I will definitely be using him again . Left there very relaxed . Thanks everyone who makes it such a pleasant experience there . allison .