Watermark's management since 2019 has brought consistent, high quality leadership and practices to…read morethe facility. And that has been true during 14 months of COVID19 restrictions and a once-in a lifetime winter storm that robbed most of the city of water and power for days. It is remarkable that the Watermark team was able to continue with so little disruption to residents. The current staff earn really high marks for both caring and skill at what they do - even in challenging circumstances. Crises notwithstanding, the Watermark seems to work hard to be a real home for residents on both the Assisted Living and Memory Care sides of the facility. The two program directors are tireless in thinking up an endless array of outings, celebrations, games, lectures and demonstrations for all interests and abilities (e.g. pub night, mystery dinner theater, Jamaican Independence Day with a steel band, Dancing with the Stars, fishing excursion, Lake Austin boat trip to see the eagles and Senior Games athletic competition at UT). There is a lot available every day, but no one is obliged to participate. Shopping and dining outings were scheduled weekly before COVID and there are frequent special events where family and friends are welcome, including live music Happy Hour every Friday. Our loved one was in Memory Care and we have been thrilled to find that it is also about active living and learning and fun! No one is pushed, simply invited to join in at whatever level they can. Our sister was up, dressed and busy every day with games, exercises, and creating things. Moving into Elan/Watermark, after living alone, turned out to be a wonderful life changer. It gave her an instant set of friends, things to do and a reason to get up and stay awake every day. This was much more than we hoped for and it made the last four years of her life very positive, happy ones. Linda B.

I moved my mom into Watermark last September. She was not very keen on moving there, but soon…read moreafter she adapted well to the environment. The management and care has been very responsive to her needs and my concerns. I feel very comfortable leaving her in good hands.

This is a great place to consider for your parents or yourself if you are looking for a retirement…read moreand assisted living combination. My family did an extensive search in Central Austin, and even tried out the very large competitor that is in close vicinity for a few months - we are so glad we made the switch. Here are some of the reasons. -The staff is very friendly and quickly knew us all by name. They all care about the residents and family. -The executive director is very personable and approachable. -The facility is very nice and easy to get around, with a park near by and the shops at the Triangle. There are no "bad apartments" that I can see. -Contracts and policies are reasonable and senior friendly. Believe me, you should check this all carefully to avoid any nasty surprises. From past experience, what they tell you in sales is not necessarily to be believed. I am very glad we made the choice to move to these guys.

Moved my mother to independent living here 6 months ago from another facility in Austin. I have…read morebeen nothing but very pleased. The facility and apartment are lovely and well maintained. It is surrounded by a lovely pond, park, restaurants and shops In a very central and convenient area. The food is delicious. The staff is friendly, competent, and caring. The director is dedicated and responsive.

I live at Westminster Manor and it is one of the best retirement communities in the country. For…read moreexample, we are kept busy and our minds are stimulated by the activities on campus and there are staff members and buses devoted to us. Annually, there are 9,000 activities for individuals in assisted living, 2,500 for those in nursing, and 5,500 in memory care.

I needed a quality skilled nursing facility for my mother recently as she discharged from St…read more David's. After reviewing the Centers for Medicare and Medicaid web site, I decided to go with Westminster for her care. I couldn't have been more pleased. The building is beautiful with its landscaped courtyards and spacious and immaculate resident rooms. The staff is highly professional and caring with a wonderful sense of humor. Even the food is tasty, something you don't expect when you are in the hospital or nursing home. Call lights were answered promptly here and the staff go the extra mile to make people feel welcome and at home. Highly recommended.

I took care of mom for 7 years before I realized she needed more care than I could provide. We're…read morevery close and it was a tough decision. We visited several places because I thought it was better to find a place before we were in crisis mode. SoCo was by far the winner. And over the 3 years that mom has been there, it's only gotten better and better! Melissa and her team are amazing! Mom is taken care of beyond what I could have ever done. She is so happy and her caregivers treat her like family. I know and love so many of them. It's also a beautiful place!

We moved my parents out of SoCo Village in 12/2021. We were very disappointed in the level of…read morecare. Staffing during the day and night were very different. In the evenings, there were many times that no attendants were on the 2nd floor and only one attendant worked the first floor during the night shift. One attendant for the whole facility! Even during the day, we could ring the call button for help and it could take over 20 minutes. It took its toll on my 92 year-old mother. She was worn out trying to care of my 94 year-old father. Now she loves where she lives. My advice to anyone moving their parents to an assisted living facility is to read reviews, get A LOT of references and check references. Prioritize care over chandeliers. This place is beautiful but lacks in care.

I cannot praise Elmcroft Assisted Living on Menchaca enough…read more Grandpa lived in the Assisted Living side till he passed away. Grandma lives in the memory care unit. They are HEROS! I would go so far as to say they have treated our family like family. Cora in admissions worked with us to explain the finances and answer all questions. She's stepped back in when finances became tighter. Amber, the Executive Director has always shown us kindness and compassion and gone to bat for our family. The maintenance staff got Grandpa's TV working a few times so he could continue to watch his baseball. They then moved Grandpa's hospital bed over to Grandma's room and set it up for us when he passed. Sandra, the director of the Memory Care Unit is such a loving leader to the residents and her staff. The Christmas party for residents, staff and family was so generous and fun. It's so hard to not be able to see Grandma in person because of COVID-19 and it makes it even more important to know that the staff in the memory care unit treats Grandma as if she were their own Grandma. I thank the Lord that we found them.

After my father's passing mom needed to move into an assisted living center. The staff made her…read morefeel so at home and she quickly made friends. She absolutely loved the bingo and the Friday happy hour. The staff treated her as part of the family and after she had to move to a skilled nursing center, she still referred to Elmcroft as her home. Thanks to the team at Elmcroft for making the last year of my mother's life special.

I am extremely disappointed with the treatment I received from Constance at the front desk during…read moremy recent visit. While the staff member conducted their duties with a surface-level professionalism, their tone and behavior were condescending , dismissive, and bordered on openly rude. At one point in the conversation she stated "How did you even get in here?". It's important to mention there was one man sitting at the front desk when I checked in on the tablet, She of course wasn't. What concerned me most, however, were the subtle but unmistakable racial undertones in the interactions--particularly in the difference between how I was treated compared to the other guest.

I was at Querencia for 10 days of physical therapy. The care was superb: The physical and…read moreoccupational therapists were appropriately challenging and consistently good-humored. I received round-the-clock care from true professionals who were always gentle and kind. The facility itself is beautiful and in a beautiful setting. Also, the food service was excellent and flexible. All they lacked was Cholula, which my wife supplied.

Great place to live in a convenient location within easy walking distance of Central Market,…read moredoctors offices, movie theater, etc. Meals are of very high quality, nutritious and professionally served. There are many interesting activities to take part including lots of different games and music!

The management doesn't care for their residents. I arrived today and my dear friends apt was 89…read moredegrees. AC stopped working on Friday and they brought up a temporary unit. When I looked more thoroughly the hoses were not connected from the unit and outside, I retaped them with duck tape. Asked for an emergency call for the A/C with NO Response. The concierge said, I can't help you, I've notified Everett. NO Response. Please Reconsider moving here. YOU deserve Better!!!

Best place to visit. Assist with daily living. Very affordable and work thru a lot of insurance…read moreoffices. Home health. Auto,renters,home owner,residential and commercial. I recommend to the world.

Corey is an absolute treasure. Articulate, compassionate and well connected. We've utilized him…read moremultiple times as my mom's health has declined. Each time my mother had differing needs, but always had a sense of urgency to find a new caregiving facility. I honestly don't know how we would have navigated through this period without Corey's help. Sincerely, thank you!

Corey Goward was very helpful when my dad needed to find a new place to live. He was kind, patient,…read moreand very good at explaining the process and laying out the various options. I never felt pressured by him, and I'm certain that thanks to his help we were able to find the best place for my dad.

Good lord where to even start. First let me say as I write this review, the owner, Martin, has left…read moreus with a torn apart house we are trying to get on the market, a kitchen with no cabinets and has about $10,000 of our money we trusted him with and is no longer answering our calls or texts. He started over 4 months ago, said he would be done in a month and he has not finished ONE room. This is not just a one time incident, this dude has given us the run around from day one. He leaves for lunch saying "We will be back" and never shows back up. He told us he "hurt his back and was on medication" so we waited a month and finally had to call and see what was up... he answered (after about 2 days of me begging him to please let me know something) saying he would stop by (it was a Saturday) that day. Because our house has been in complete disarray for so long because of this man, we cancelled our plans for that night and waited. He never showed UNTIL the next morning - SUNDAY MORNING!(no call, no text to let us know he wasn't coming Saturday- he just came by banging on the door at 9am on Sunday) He came in looked around like he had forgotten what the place looked like and said he would be finished by next Friday. Well guess what?!? He never showed. Again. So here we go again with the texting and calling. Finally he does answer and texts me he had another job and would be by after he finishes this other job. And that brings us to today. He has not answered and I have to assume is just taking off with our $ now. Update- It has now been over 6 months and no word from this guy and he's changed his number. Not sure what to do...

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