Another skilled nursing facility full of promises but, in our experience, very little actual care…read more I will say that Longhorn Village is clean and looks much nicer than many other facilities--but do not let appearances fool you. Unless a family member can be there day and night to advocate for your loved one, they may be left sitting in a wet brief, not fed when they require assistance, and isolated behind a closed door. Call buttons often went unanswered, and our loved one was not consistently repositioned or changed in a timely manner. Staffing appeared inadequate on both weekdays and weekends, but the weekends felt like a ghost town. When a medical concern arose, it seemed the immediate response was to send the resident to the hospital instead of first attempting to address the issue in-house. We were then expected to pay approximately $500 per night privately to hold the room during the hospital stay. Otherwise, we were told the resident's belongings could be packed up and the bed released. Families need to ask about this policy and understand the financial consequences in advance. Based on our experience, the facility seemed far more focused on revenue than on attentive, compassionate care or meaningful rehabilitation. We entered with the hope that our loved one would receive consistent care and therapy and regain strength. Instead, we felt we had to monitor every aspect of the care ourselves. Please visit frequently, ask detailed questions, get all financial policies in writing, and do not assume that a beautiful facility guarantees quality care. Beware of the caring and patient demeanor prior to intake - it all falls apart once they have you there. You have 5 days to show that you can do rehab ad then they start charging private pay at $15,500. This is a journey to say the least and I am hopeful that y'all do not have to go through the skilled nursing circus we have been through - they call it "skilled nursing", but they have 1 nurse and the rest are care workers who know very little.

All this place cares about is making money. They accepted my mother into their Skilled Nursing…read moreFacility. Sent me a text confirming and told the social worker at the hospital it was confirmed. The following day they came back and denied her admission. Stating that they were under the impression she was coming in as " private pay" for long term care, although the text message for admission clearly stated "Longhorn Village Skilled Nursing." My elderly mother was so let down and disappointed after being told she had a place to go. This place ONLY care about making money.

My mother in law has spent just over 3 months at this facility and there is not a single thing we…read morecan fault. On the contrary, the team at Brush Country, offer a superior level of care, attributed to every aspect of the patients care plan. We have seen my mother-in- law progress to levels of ability, unexpected by the original surgeons. The Brush Country team's dedication, is the exact reason she is as independent as she is today. This is something only a family can dream of, and Brush Country could turn into a reality. The Skilled Nursing Section of the facility is managed cohesively, with a strong underpinning of compassion and motivation to achieve individual goals for their patients. Despite COVID, they never compromised the level of care, ever. We are very grateful to have leaned of this facility and sad to see my mother-in-law leave. But, as a result of the hard work of the team at Brush Country Skilled Nursing, she is now able to live a more independent life.

Brush Country Nursing & Rehabilitation is NOT a safe place for any healthcare workers…read more I am extremely disappointed in Brush Country Nursing and Rehabilitation in Austin. My mother was simply doing her job. caring for SOMEONE ELSE's loved one, when a patient threw HOT COFFEE IN HER FACE. This matter is NOT okay. Healthcare workers dedicate themselves to caring for OTHERS, often in difficult and stressful situations. They deserve to feel safe, protected, and RESPECTED while doing their jobs. Brush Country should be ashamed that someone who goes to work every day to help keep patients safe was put in this position. AND NO, an "incident report" isn't enough action being taken! POINT BLANK PERIOD! My mom along with EVERYBODY DESERVES to be safe & respected. REGARDLESS. Whether or not the patient has a mental illness, anger problems or anything of that nature. Healthcare workers are people too. AGAIN! They deserve safety, respect, and SUPPORT. DO BETTER, BRUSH COUNTRY NURSING & REHABILITATION.

I cannot praise Elmcroft Assisted Living on Menchaca enough…read more Grandpa lived in the Assisted Living side till he passed away. Grandma lives in the memory care unit. They are HEROS! I would go so far as to say they have treated our family like family. Cora in admissions worked with us to explain the finances and answer all questions. She's stepped back in when finances became tighter. Amber, the Executive Director has always shown us kindness and compassion and gone to bat for our family. The maintenance staff got Grandpa's TV working a few times so he could continue to watch his baseball. They then moved Grandpa's hospital bed over to Grandma's room and set it up for us when he passed. Sandra, the director of the Memory Care Unit is such a loving leader to the residents and her staff. The Christmas party for residents, staff and family was so generous and fun. It's so hard to not be able to see Grandma in person because of COVID-19 and it makes it even more important to know that the staff in the memory care unit treats Grandma as if she were their own Grandma. I thank the Lord that we found them.

After my father's passing mom needed to move into an assisted living center. The staff made her…read morefeel so at home and she quickly made friends. She absolutely loved the bingo and the Friday happy hour. The staff treated her as part of the family and after she had to move to a skilled nursing center, she still referred to Elmcroft as her home. Thanks to the team at Elmcroft for making the last year of my mother's life special.

Hill Country Care Providers- Thank you for your incredible professionalism and first rate service…read more From the time we've met, y'all have shown impeccable integrity and gone above and beyond. What a courteous and helpful staff! If I could add two more stars, I would!

My 91 year old father can be, and had been very stubborn, especially when it came to his care and…read morethe the fact he can't be independent anymore. Caregivers that Hill Country sent were very understanding and very good at what they do. My dad has gotten more used to having someone help him with his daily activities and been more active because of it. Highly highly highly recommend this company if you're looking for a little extra help taking care of a loved one.

They don't care about new patients,im handicapped and have severe anxiety to which they ignore.I…read morewas transferred over here a couple hours ago from the hospital and already get treated like crap

By far the worst home care I have ever experienced. i spent at least 4 hours a day as a close…read morefriend of 88 yr old patient. I was asked to help change patient, help slide him up in bed and run all over town looking for medical supplies not provided by Encompass. Nothing was done in timely manner. Most importantly the patient was never, ever moved out of bed from the time he arrived home to the day He went back to different hospital, not connected to Encompass ,with life threatening bedsore.( 8 days at home.) Aides were nice but nothing more than babysitters. They did nothing to help his well being. A hoist was provide to move patient but aides could not use it. After going through Encompass system( hospital, rehab and home care) we are praying he survives.

Took very good care of my Grandma! She stayed for a few weeks then did out patient! We thought she…read morewas going to have to move into an Assisted Living but was able to go home!

The director of the facility, the director of nursing and head of admissions all clearly have a…read moregoal of meeting the resident's needs with excellent care and compassion. This attitude starts at the top and is a pervasive attitude throughout the facility. My mom has been a resident for over a year and we have been very pleased. It's been such a relief to know that Mom is safe and being well cared for. I have cameras in her room and visit regularly throughout the week so I'm very aware of the attention she receives and it gives me peace of mind to know that she is content, well liked, receiving good medical attention and getting the therapy she needs, not to mention participating in fun activities and making friends. They schedule regular assessments with the family to address any needs, preferences or concerns and my family is regularly reassured that the resident's health, comfort and satisfaction continue to be a priority.

I would give them a half star if I could. I was admitted…read moreto the "Skilled Nursing" portion of this facility. There was a delay in my getting there so arrived around supper time in May 2024. They brought me to a small room with a bed that had no rails and very little support. The feel was like a hammock, not good for someone right out of the hospital. I was on a restrictive diet yet the first night I was there I was given steak cut up and some sort of sweet potato. I ate it, I was so hungry. A day went by and the next morning I was told they were calling an ambulance to take me back to the emergency room. I had blockage in the intestines. (This was reason for my emergency surgery in the first place!) My biggest complaint was my medications were supposed to be sent to them when I left the hospital. When I inquired, they didn't have them. I had my last pain pill at 2:00 that afternoon. It was now 9:00 p.m., I was told I would have to wait until the pharmacy opened the next morning. I had an incision down the middle of my abdomen and nothing for pain. Horrible and incompetent!! I was finally given medication for the pain 9:30 that morning. I couldn't sleep the pain was so intense. Around 3:00 am I called for the nurse, I was in tears and covered with sweat, my hospital gown and sheets were soaked, and I was chilly. The person who finally came told me they had no other clothes for me to wear. No offer to change the sheets, she got another blanket and threw it over me. The fastest response time was 20 minutes, I know because I watched the clock. I felt frightened and trapped when that door closed, no one came and checked on me on a regular basis. When I was readmitted to the hospital, I felt such relief! I would be taken care of and no longer felt afraid. Be very careful where you send your loved ones. Especially if they are in a weak condition. Sincerely, Beth Pisz

From the owner: Longhorn Village is a first class Health Center offering a full continuum of care including…read moreassisted living, rehab care, 5 star skilled nursing and memory care center located on Steiner Ranch in Austin, TX.

My husband was there for respite care for 5 nights and was terribly neglected. First day, he had…read moresomeone else's urine spilled on him. He was not given all his medication causing him to get heartburn. They did not attend to him when he rang the call bell. They let him sit in a soiled depends. At the end, he came home with a UTI that has sent him to a steep decline that he won't bounce back from. This is not a place I would recommend.

This is the worst place ever I would even put my uncle Johnny in this place. I can't believe they…read moreput me there at 47 years old living with 80-year-old hundred year-old people and then go give me some diapers like I'm a shit to piss on myself really The hospital put me there in my family came and got me immediately

This review is for an incredible employee named Maria at Beckett Meadows. She is an absolute star…read morewith the highest level of work ethic I have ever seen in any kind of care/hospital setting. She is always, always hustling to attend to her residents and their family members. She picks up the phone or texts me right away whenever I need anything. When I first met her, she could tell that I was feeling frantic and scared for my father. She put her hand on my shoulder and said, "Don't worry, I've got you. We'll take good care of your daddy." My eyes welled up because FINALLY someone treated me with genuine kindness, empathy, and compassion. I've learned that most employees at these care facilities treat family members like nuisances. This was especially prevalent at West Oaks skilled nursing. It was like pulling teeth trying to communicate with anyone there. These places can feel cold and dehumanizing, and they certainly need more Marias to make people feel like they matter and that their beloved family members matter. I will always, always be grateful for Maria's care and kind words.

Moving into The Reserve is the best thing I ever did. I got…read more a one bedroom apartment with a kitchen equipped with a large refrigerator and a microwave oven. Plenty of cabinet space and drawers. The kitchen also has a large double stainless steel sink and faucet. The wall across from the kitchen has a large closet for storage and also a full size GE washing machine and dryer. The living room has plenty of room for a large recliner, a grandfather clock, a 65 inch Samsung TV and a large double door cabinet where I have my 27 inch iMac computer. Between the recliner and outside wall I also have a 36"x36" pedestal table, where I have a large hammered copper lamp with shade. The two walls forming the corner behind the recliner and grandfather clock, have two large glass windows covered by Venetian blinds. Moving through the lockable door into the bedroom there is room enough for a queen sized bed, and a three drawer cabinet with lamp. The outside wall has a large window covered with Venetian blinds. Sliding double doors lead into a closet with plenty of room for hanging shirts, and with shelves that hold baskets for socks, and underwear. Under the shelf on the right there is room for a large four drawer cabinet where I can store pajamas and a large collection of various shoes. A single sliding door leads into a spacious bathroom, complete with a shower, toilet, and lavatory. There are two spacious cabinets and drawers next to the shower. Another reason I picked this third floor apartment is that it is located next to the fire escape stairs. I never use the elevators because I like the exercise I get walking up and down the stairs. My apartment is also located at the very end of this wing of The Reserve apartment complex. Consequently I don't hear or see any of my neighbors. Thanks for your time and attention. Mack Hounsel Apartment 301 ,

Hello everyone I came to work as a caretaker I'm A agency worker so needless to say this place was…read moreawesome the staff was amazing the community was clean and it was well organized and the most important of all was the residents seemed to be very much happy so this was a awesome experience to be able to come to such a well kept environment and to also know that they are very much so doing a lot of things right from my point of view and I would say if your looking for a community for a love one this would be a excellent place