Good, first experience at this dealership. Service writer Brian was very professional and responsive!

It's time to purchase a new vehicle of course something I dread and most of is I presume do also. So my car was totaled with no fault of mine awaiting for the insurance check to come thru. This time I decide on a national brand no more imports for now. Still don't like walking up to a dealer where a group of sales people fight to snag the chance of a sale from one another. Not here it felt good to walk around for a few moments and kindly be approached with a genuine greeting Albert Cabral was there but not in a pushy manner nor tackles he went out of his way to seek the vehicle I came directly to view and test out since I had visited their webpage in advance, the vehicle was way way way in the back but no problem after calling three other people to move and bring it out had the chance to test it out after being to 3 other dealers this place will get my business should get the check mid time this week and come purchase the new one thanks Albert for your kind help. read more

***UPDATE*** The manager called my husband yesterday after seeing my husband's reviews. They were very surprised with how we were treated and very apologetic. They wanted to make it right. After going chatting a little bit, the manager was able to come back to my husband and give us the original deal we wanted. We went in, met with Joseph Gotti - by far one of the nicest salespersons I've ever dealt with (and he didn't know what we went through until after). The truck was ready, the papers were ready. Everyone that helped us last night was amazing! They definitely wanted to make it right and I appreciate what they did for my husband! Tony & Joseph - thank you for what you did! The salesman we worked with started out fine. Then after running some numbers we decided to proceed. He came back after taking our information and had us start signing paperwork. Without knowing what was really going on, my husband asked if we were approved. He looked a little confused and surprised. He said, "I assumed your credit scores were 700" so you shouldn't have anything to worry about. He had us start signing before we were officially approved! And who says that, I assume your scores were 700s?! Very unprofessional. At this point, he stepped away to get the approval, I assume as he didn't say. He came back with payments far higher than we wanted. We went back and for a little bit and finally we came to an agreement and settled on something my husband and I were ok with. After some time, he brought out some more paperwork to sign including my credit report as our scores were not 700 so obviously the rate & payment were affected. The salesman then proceeded to tell us that the reason we weren't getting a better payment was my fault. He kept saying it was because of this and its my fault. He never asked what happened or anything, made me feel like I was trash or something. It was extremely rude and unprofessional. He tried to explain an alert on my credit report, but he didn't seem to understand himself, so I don't think he understood himself. Turns out he ran the wrong social security number and that set off the alert he was talking about. I wanted to leave but we decided to wait it out as the salesman kept telling us he was just waiting for the "green arrow" because they were trying to clear the alert. We figured it was already about 3hrs. But once again, he was wrong and after that was cleared he came back to tell us we were then waiting on a tier exception that he previously told us he already had. Not to mention he told us we wouldn't need that as he reduced the price of the truck. He was all over the place, saying one thing and then another, didn't try to explain anything to us. I told him we had never leased before hoping he might explain the difference between that and financing and nothing. I asked if we could buy the lease out and he said sure but wait 6 mos. When I asked why, he just said i tell people to wait 6 mos. Ok? After another hour, it turns out he had never gotten the exception approved and finally he came back and said, "they didn't approve the exception and so were back at the old payment amount". At this point after having been lied to repeatedly I was done. We asked for our documentation and left. He apologized but it was a joke. Now we both have a hard inquiry on my credit report because he had no idea what he is doing. His name was George. There was soo much more that I could go into but really how long of a review do I need to write for you to realize this is not the place you want to go to buy a new vehicle - it was a total nightmare! read more

If I could give a negative five stars I would. We purchased a vehicle from this dealership and all went as expected. However, if you need anything after the sale - they won't give you the time of day. We refinanced our vehicle loan shortly after purchase and had to go to the dealership to initiate the refund for our GAP insurance that was through GM financial & the dealership. We were called weeks later and told that the check was ready, we asked at that time to pick it up. We went to the dealership to get our check and they said it was mailed out (without our authorization), almost a month later we have yet to receive it (most likely because they never mailed it) and have called and left 5-6 messages and do not receive a call back. Let alone, when you call the dealership the only way anyone answers is if you choose "sales" and of course get transferred to no one. Once your sales transaction is complete, that's the end of any sort of service at this dealership. 15/10 would not recommend. I'll update once this is rectified. We NEVER authorized the check to be mailed. read more

Worse experience....Customer service sucks...when u want to buy a car everyone help u but if u have issues NO one knows nothing...Chevy get ur workers on a learning class on how to do customer services....my advice is stay alway from this place ....They dont care about customers and the Chevy's car... read more

Terrible experience both times we've come. Everyone just stands around in the front no help at all, very lazy and unprofessional. Take your money and business elsewhere! read more

Thank you very much for replying back to my comment I work in customer service so I know how it is when you're busy and you have things to do but I'm coming into a bout my car and wanted to ensure I knew prices and how I just got my car I wanted to Register it with you guys so if I needed any service and get parts ect the gentleman that was there didn't really feel to be nice that and just made me feel like I wasn't Supposed to be there .... read more

Kelly , Raul, and Matt were terrific. They provided excellent information about vehicle , and were knowledgeable on all aspects.

Worst car buying experience ever. Me and my mom came to purchase a new 18 Silverado. Our salesman's Felton his manger was not nice at all. He didn't listen to our needs and just said what he could do. We were there with my kids from 3pm to 9pm on 5/12/18. There was a defect on the tonneau cover and was told by Felton my salesman that I can come anytime after on my free day to come switch it out. I came on Friday 6/1/18 as I spoke to salesman the day before and he advised that he would be in to take care of me. After a 40 min drive he wasn't even there. Non of his team members or the manager knew what was going on. The manger at the time pretended to call someone and text as I waited with no response. Very bad customer service as we just spent over 40k on our new truck. I hope this issue will get taken care of. Attached is the photo of the defect and date of purchase on my contract. I don't not want to deal with the same people. I work in he auto body industry and I will let my colleagues know. read more

I purchased a vehicle from them a while back. After a few hours of running my credit a few times (after I specifically had said no and showed them a pre approved letter from a separate bank) they insisted that financed through them. We made it clear that we would finance through arrowhead (my pre approved bank). I asked over 10 times if the loan would be through arrowhead and they said yes. A month after my car purchase, I called arrowhead to make my first payment and they told me I had no loan opened with them. The dealership went around my wished and got the loan with Bank of America after I signed for arrowhead. I have been trying to obtain paper work regarding my vehicle purchase for 3 weeks now and hav failed to receive anything from them. I HIGHLY discourage you from purchasing a vehicle from them. They have been extremely unprofessional and a lot of shady stuff is going down at this dealership.... read more

Service & everything was perfect! I only wish they wouldn't armoral tires without asking as that stuff yellows the tires. But the complimentary car wash was nice! read more

This dealer is cool, Allen was the guy who helped me. Big help. He helped out with bringing prices down and very open with everything. I recommend going with Allen he knows what he is talking about . Really big help!!! read more

I went to get my car serviced today and waited in line for about an hour just for them to check in my vehicle. I understand you get busy and short handed but you have 3 lanes to drop cars off for service but no numbering system or check in area. The staff members can't keep track on how people are arriving and I tried to check in but I was instructed to wait by my car and I would be helped shortly. That's all in great if you can keep track on who arrives first but they can't, they have to many things going on at the same time. I had at least 3 cars get helped before me that I know arrived after me. On busy days like this you should really have some kind of check in or numbering system in place. read more

Purchased a brand new 2018 Colorado this weekend . Our sales person Kelly Spitzer couldn't have been more helpful ! He made the whole process quick and easy ! Thanks Kelly love the new truck ! read more

I brought in my Silverado for routine maintenance and I was surprised at how amazing the service was. They washed the truck for free and let me know of other things to look out for/expect to repair later on. I'm happy to drive a Chevy and have a great dealer to take it to! read more

I have always owned Chevys and one of the main reasons is because of the outstanding service I have always received. Both my father and I always request Steve Edwards because he constantly goes above and beyond to make sure we get the care and service we deserve. He has never failed us!!!! We appreciate Steve and the service department very much. :) read more

Went to purchase a car we saw on both Cars.com and the dealer website. They had the car listed for $12,000 with a list of all the feature on the car. Once we get there we find the car did NOT have the back up assist camera and listed on both sites. They would not come down on the price due to false advertising. The sales guy told us this was a leader car to get customer in so they can up sale them. Needless to say we walked out. I was not going to pay for features the car did not have. Will never go to buy from again. read more

Worst dealership I have ever been too. They add options that they say they can't remove from the price. The Riverside edge and LoJack should be options, just like the warranty and gap insurance. I will never purchase from this dealership. read more

Worst service and car buying experience of my life. My husband and I bought two cars from two different Chevy dealerships this last year- because we could not bear the thought of going back to this dealership again after our first experience. I bought a 2019 Chevy equinox and my salesmen was super sweet and friendly and helpful- but the finance representative was rude and pushy- and got my address wrong and I've been trying to get a hold of him for amlosg a YEAR now because we never received our registration and he won't answer or return my calls even though I've left him atleast 40 messages. Don't buy a car here it's not worth it read more

I took my truck in for service. The service department is very helpful and attentative to all the concerns you have. Best Chevrolet service team I have ever felt with. read more

I called and made an appointment to come in for a recall & my alarm going off at randoms hours of the day. I came in and was directed to speak with the service advisor James Wood. I asked how long the repair would take they informed it would be about 4 hours. I told them I wasn't informed it would take so long and asked if there was any way could provide me with a loaner car meanwhile I wait because I wasn't prepared to wait so long. He said no because my warranty is expired. The fact that I am here for something that is required for them to fix & I wasn't informed it would take 4 hours, they didn't care at all because my warranty is over. It's ridiculous! I will not be back here to service my vehicle! read more

Oil change service was prompt. Delivery of my car was extremely slow. The car wash takes longer than the check in and service.

The service center at Riverside Chevrolet is excellent, the second I walked in the door Steve was there to greet me, and take care of my car service needs, when the time came to tell me what more was to be needed he did not try to pressure me he just informed me of what was needed, gave me his card and said to call him when I was ready, This is a great service center and the staff has great people skills, thank you for a pleasant experience. read more

Last year I went to inquire about purchasing a Camaro Zl1. I asked the sales guy there if I could test drive the car but refused because I needed to be qualified first. I'm 37 years old but I don't look my age so he probably thought I didn't qualify or had down payment. Well, just to let you know Chevrolet of riverside, I make over 100k a year and was going to purchase that camaro. Anyway back to the sales guy, he didn't seem interested in me because of how I looked. So I say screw you. Guess what! I bought that Camaro somewhere else. These guys are a joke! read more

Car was ready , waited forever for service to bring paper to cashier. Then waited in line to get keys

Good experience overall with the staff at this dealership last week. We enjoyed some old fashioned haggling and I drove off with a 2013 used SUV. Salesman was Chris. Nice guy. Everyone was professional and easy going. The place is immaculate and so are the cars. No complaints here. I saw the ad on auto trader dot com, called to confirm because I'm 50 miles away, and then I got a ride out there. I had a good feeling about it all the way. The car was cleaner than I imagined. So that's it. Pretty cut and dry. Do your homework, ask questions, and be realistic. These salesman weren't cheesy in any way. When you're nice to people they're usually nice back. read more

Tony reached out to me after my initial review. We are currently working things out, hopefully when it is said and done I will be able to give Riverside Chevrolet a full positive review. read more

I would rate it a 0 star if I could. Took my camaro in to get the Bluetooth looked at and got a person named Bryan as my rep. He called3 days later saying it was done and upon receiving the car it had still not been fixed, when I went back inside to ask him he told me that they tried their best but couldn't fix it. I asked why I was told it has been fixed in the first place if it hadn't and he shrugged it off and said he didn't know and had nothing else to say. He is a liar and this service center is unreliable. Terrible communication and is very hard to reach via phone. Use any other dealership when needing service and save yourself the headache. read more

If I could give 0 stars I would. Took my car in for an oil change with an appointment. Arrived 15 minutes early, and waited for my oil change to be completed. It was done an hour and 15 minutes later. They pulled it out to the front for me so I was under the assumption that it was ready. Went in to pay for the service, and was told they don't have the paper work yet, and the service advisor will bring paper work over and then I would be able to pay. So 20 minutes later I go back in and ask if they have paper work, still not yet so the cashier called over... another 12 minutes went by and finally the paper work arrived so I paid and left. It is ridiculous that I had to wait over 30 minutes for them to get paper work to cashier just for an oil change so I could pay. THEN here is where it really gets bad. Drove home, parked my car in the drive way and then went to leave two days later only to find my car dripping oil all down my drive way. Took a video and sent to my husband who told me to turn my car off immediately because he didn't want our BRAND new just replaced engine to get messed up. So now I am stuck home until my husband can get home to fix there mess up because they are closed saturday and sunday! Not to mention the mess of oil all over the driveway. Completely ridiculous they cant even do an oil change correctly especially with how much they charge for it. Will not return to this dealership for service again. read more

So the first time I bought from Riverside Chevrolet was amazing would give them 5 stars. But unfortunately went back again to buy another vehicle from them and this experience was horrible. I felt like I was dealing with a used car sales man from the 80s trying to take advantage of me. They truly dont care about returning customers and giving them great sales service the middle man George was horrible and pushy with the numbers when I came in and told them what I wanted to pay they really wastes my time thanks riverside chevy read more

Riverside Chevrolet Auto Service Center was fast, efficient, and friendly. Dion, you are The Best!! Highly recommend Riverside Chevy!!

Im going to remain anonymous. But this dealership is total B.S. I came here for a new truck I desperately needed because my old work truck finally broke down. I need a truck for my job and came here because they had a special on the 0 money down loan. I gave them all the information they needed and got the truck. A week later we get a call saying they need more info n gave them some bills with my name n address. They said great everything is good. Then 3 days after that I get a call saying they need a phone number to prove that I work at my job. I gave then endless phone numbers to get a hold of not only my boss, but the owner, co owner and also the dispatch supervisor of my job. They said non of those numbers were good enough. So a week later they demanded I give them my truck back. So I gave it back. I found out the day after I gave it back the owner of my company was trying to fax all the information they needed to prove I work at my job but the finances supervisor Mori kept telling the owner of my company that he doesn't have time to look at the faxes and do the paper work in order for me keep the truck, even though that is freaking his job. All I have to say is this place is very unprofessional and to avoid this place. And a personal message to Mori, you need to take your job more serious and I am very upset with you. I have no car to get back n forth to work n have been relying on my pregnant girlfriend to help me out with that. Thank God that my job was nice enough to let me use a company truck to do my job but I still have to bum rides from my girlfriend and her family to and from work. read more

If you are looking for a great deal on a Chevy or just car shopping in general, don't buy without seeing George Mejia at Riverside Chevy. I couldn't have asked for a more personable, professional salesman who really made me feel like he had my needs in mind. He was also great about following up with me without being annoying. His manager, Eric, was great too. Worth the drive from wherever you are! read more

If I could give them a a negative I would because the service department sucks they never call back and tell you what's up with your car and then when you call the service manager and leave a message and they don't call back then you know not to deal with these people trust me. The worst experience I have ever had with a car dealership. Now I will drive the extra few miles not to deal with these people. read more

Well, I don't know if this is a sign of the times for American car manufacturers or it's just the way it is here! I've been coming to this dealership for nearly three years now, for service. I've had my first malfunction in our 43k mile truck that has caused multiple days at the dealership to repair a manufacturer's known malfunction of the transmission. First, I'll say that coming to this dealership for service is close to home but if you don't have someone to pick you up, you're placed like a herd of cows in a pasture throughout the dealership or walking around the Auto mall. Secondly, multiple dealerships in the area use a rental car service, shuttles, or pay for Uber/Lyft drivers to take and pick you up. Regardless of the make/model vehicle, the last thing a dealership should want to do is have customers stew over car repairs and listen to all the other customers having their repair problems with the same make of vehicle. When I purchased our Chevrolet three years ago, I thought things might have changed with Chevrolet but it seems they have not. Consumer Reports ratings are evident of this. Specifically though, customer service is just not a priority for this dealership! I'll be doing some careful research for our next service and purchase of another vehicle. Why the two stars, normal routine services are timely but waiting and lack of shuttles leaves a bad taste in one's mouth. Seems like upper management needs to take an interest and engage with paying customers to assess the situation, if they care. read more

I took my girls 2015 Chevrolet Captiva in here because it has been running rough lately and it recently shut off on her, a dash light with a battery symbol came on and it died. The light indicates an issue with the alternator... so I put a meter on the battery cold and it was 12.70v which is normal and running the alternator was fluctuating between 13-15v sometimes lower and this was just for a minute. Which would explain the dash light, rough idle and shut off. So we take it in because she has the extended warranty. They claimed there's nothing wrong because it isn't giving an error code... how pathetic is this? Are they hiring mechanics from auto zone? They can't diagnose a problem unless the computer tells them what and where it is? So their answer was wait until it completely breaks down and then have it towed in.. so I said oh sure let's wait till she has a car Full of kids and is stuck on the side of the freeway... solid idea! I told them waiting until it completely dies to fix it is like waiting to put a condom on until after you get the girl pregnant, then they tried to say she didn't have an extended warranty when it's right on the paperwork we gave them. Excuse after excuse... lie after lie.. I expect this kind of treatment from some street side used car lot. But not a dealership... stay away from here for any kind of service on your vehicle. Even if they agree to fix something it seems like they don't know what their doing which is dangerous. read more

I bought my wife a Tahoe from here and I gotta say their customer service is excellent!! I originally went to the GMC dealership right across the street first to look at Yukons. I waited about 15 minutes outside by the trucks and nobody came out to help us. So, I walked to this Chevy Dealer to see what they had and as I was walking up, I see a sales man walking towards us. I said to my wife..'see, this is what your supposed to do if you want to sell a car'. They were very nice and polite and made my wife and I comfortable enough to buy a Tahoe rather that the Yukon I wanted. Eric was the sales manager at the time and I highly recommend this dealership to anyone looking for a Chevrolet or a GMC for that matter! Thanks Eric, my wife loves her Tahoe. read more

I am beyond pissed at this BS of a place. They sell you lies and customer service SUCKS ass including the manager. Will never do business with this dealership! I'd give it no stars but unfortunately app doesn't allow it. read more

I made an appointment to take my car in to check it's battery, Spark EV. After waiting 40 minutes was told they don't have a tech to check it out today and I need to bring it back on a weekday. Why didn't they tell me at the time I made the appointment no tech is available on Saturday? read more

Riverside Chevrolet and GM!!!! So it's now November 14, 2017. I finally received the buyback check(about 10 days ago) from GM. It has been at least five months since this whole ordeal started in July. I have been patient, understanding, and more than flexible during this buyback process. I have driven at least five or six different GM vehicles, 4 of the vehicles have the same toxic chemical smell coming from air conditioner to some degree or another. When I found out I would be moving to Sacramento for a promotion at work on Oct 16th. I informed my GM contact, David at the Buyback HQ and asked if I should take the loaner vehicle with me or if GM would provide another rental for me to take. David informed me that the buyback was still going to take another three weeks to complete so it was OK for me to take the loaner vehicle with me to Sacramento. On Monday of this last week I received a call from Dion at Riverside Chevrolet asking for their loaner vehicle back. I spoke to Dion and he was not aware that I had moved to Sacramento. So I understand his confusion and concern about his vehicle not being in Riverside any longer. I assumed he knew. I explained that I had been given permission by David at GM Buyback HQ to take the loaner vehicle. I asked if I could return the loaner vehicle to a dealership here in Sacramento. Dion said he would get back with me in a few days on the matter. So today I receive a voicemail from Kevin at GM Customer Service telling me that I must return the vehicle to Riverside as soon as possible at my own expense and if I do not do so they're threatening to report the vehicle STOLEN!! I just want to be done with GM and Riverside Chevrolet! read more