Great care , kitchen and front desk staff. Some issues management needs to address. Overall…read moreResiden's are very happy there.

This is a lovely assisted living/nursing home where everyone has their own private room/apartment…read more Neal's are served in a lovely dining room and there are numerous types of activities for residents, all through the day. A beautiful home with a friendly staff!

A loved one was sent here after a surgery to recover and gain their strength back…read more - They developed infection because they weren't cleaned properly and started to develop sores. - While they were confused and heavily sedated, they sent a billing office staff member to speak to them about payment/insurance. - Transportation to medical appointments was unreliable and staff also did not wake up patients on time to get ready for appointments. - Physical therapists, that are supposed to provide therapy 5xweek, come when they feel like it. They wheel patients back and forth tho therapy and write in the notes that patients walk to therapy. - Because our loved one was left unattended, they fell and were admitted to the ER/hospital. We quickly found another facility to properly care for our loved one. Some of staff were kind and attentive but there was no accountability for those that were not.

Wish I could give less than one star. Mother was a patient left unattended, which ultimately led to…read moreher death from falling out of bed while eating lunch on side of her bed. She had been in a wheelchair for last ten years so very dangerous to have her sitting on edge of bed. Fell out twice second time broke femur in half which ultimately killed her You could improve these facilities by hiring staff, training staff, and care for patients instead of considering them a burden you have to check on occasionally until your shift is over. You also could ban the use of cell phones by staff. I also don't care if these are obviously what you claim are current standards. If so start implementing them

Our mother has resided at Victoria Court for over a year. I am always greeted by Anna with such…read morewarmth and kindness. She is a "gem" and "angel" ! Victoria Court is blessed to have her as the "face" for Victoria Court. Since she is the first person one usually sees when they enter your lovely facility or speak to on the telephone, she has a great responsibility to portray Victoria Court in the best light. She does an extremely exemplary job in her role. From my first introduction to her, I was impressed by her demeanor, which was so kind, genuine, and patient. I immediately felt reassured that our mother was in good hands. I am beyond touched by her ability to embrace and welcome everyone who approaches her, including the residents, as well as, visitors and staff. She is truly a beautiful and pure soul! I hope and pray that Anna will always be a constant at Victoria Court. I also want to commend the entire staff for the excellent care our mother receives each and every day. They are a dedicated group who go above and beyond to guarantee our mother's care is exceptional. Thank you to each and every one of you! I feel rest assured that our mother is always safe, respected, and happy. I love the Victoria Court community!

The warm feeling you get when you walk through the front doors makes you feel at home. All the…read moreresidents walking around and hanging out in the lobby and fire place room and doing activities and doing what they want when they want is a blessing. Victoria Court doesn't have a locked unit or a hallway of memory care seperated from the assisted living side. The whole building is memory care and they have that freedom in thier home. I love that concept.

Staff were incredibly rude and unhelpful. My grandmother passed at this facility we had no idea how…read moresevere her situation was until it was too late. Covid it made it hard to visit her and they have constant outbreaks of covid. Do not bring your loved ones here.

Seems like a quality nursing center where the workers are very interested in their care of each…read morepatient. Always clean, bright, peaceful!

This place is awful. They care more about appearance then the comfort and happiness of their…read moreresidents. Some of the CNA's are nice but there was one who looked and acted like she just escaped prison. I was afraid to leave my grandmother there with her. Additionally, whenever I visited my grandmother, she was either in bed and/or wearing the exact same outfit I saw her in last. The final straw was that my grandmother was knocked to the ground by a CNA when trying to transport her from her bed in the middle of the night. If you know someone that is a resident here, check on them often and randomly.

I worked for this private company for 5months and they don't follow protocol. only time they're on…read moretop of things is when there is a state inspection. In the time I've worked there witness patients with bed sores, ants in the patient's room and had to pull ants out of patients hair, out of their beds. The only patients that got the proper care were once that received visitor daily. Watch your family members carefully, they don't receive the care that they're supposed to when you're not around. I'm not saying this because I'm not upset I left this place I had a hard time looking the other way under these conditions.A CNA I don't like the fact that I had to show quality care to certain patients and not the others. As a CNA my job is to show quality care to all my patients and I couldn't work under these conditions at this place. I believe the state should check into this place, without their knowledge so they don't have the opportunity to just clean up knowing the state is coming. This is my opinion on this job and what I've seen and what I've learned from this place. Plus most CNAs are not formally checked on their bci.

I had worked for the company for 3 years, they boast that they are family oriented and have so much…read morecare and compassion for their residents and employees yet they do not show it. The expect there employees to work like robots by working on there day off as well as dictate when they can have their paid vacation and if an associate does not want to work on their day off they are met with snide comments by some of the management staff. The third shift CNA to resident ratio I feel is not safe , often 1 CNA to either 90 or 42 along with other duties that are expected to be done like residents personal laundry, facility linen's, unit cleaning, safety checks, rounds, as well as personal care, the amount of work expected to be done and the pay that is given isn't fair and how can someone who is working a unit alone be expected to take a break??? Yet the 30 minutes is still deducted either way. In my opinion they only care about filling rooms and not take into consideration resident and staff safety and the only ones who benefit are those who are in management. The scheduler they have Working there is condescending , abusive, and an out right bully and have text messages to prove it. There are much bigger problems that are there and from what I had seen was there before I was hired there and will continue to be there. The bullying that is allowed there was so bad that I felt it best for me to remove myself from the facility. I wouldn't put a loved one there