1. Road Heros

    1. Road Heros

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    Roy, WA

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    Road Heros

    5.0 (4 reviews)
    Open Open 24 hours

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    Scott S.

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    Scott S.

    It was my pleasure. Glad I was able to help you get home safe.

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    AVS Towing - Bad experience with AVS Towing and the manager Andrey. Setting up a j hook on lower control arm.

    AVS Towing

    (2 reviews)

    **Dangerous towing practices, hostile management, and gross negligence**…read more I had an alarming and completely unacceptable experience with this towing company. The driver dispatched to tow my 2013 BMW 328i Coupe attempted to winch the car onto the flatbed by attaching a heavy steel J-hook directly to my steering tie rod and aluminum control arm. Attaching heavy winch gear to hollow steering linkages and suspension components on a European car is a severe safety violation that can cause thousands of dollars in mechanical damage. When I stepped in to stop the driver from destroying my steering rack, he refused to use proper loading methods (such as soft axle straps or wheel bridles). To make matters worse, I spoke directly with their management, Andre, who shockingly defended this dangerous technique, claiming that winching a vehicle by its steering tie rod is "standard procedure" and told me to go buy my own bumper tow hook. After keeping me waiting for over two hours on a re-dispatch, they canceled the job at the last minute with zero explanation or communication, leaving me stranded roadside for over five hours total. If you care about your vehicle's mechanical integrity--especially if you drive a low-clearance or European car--avoid this company at all costs. Their sheer lack of basic towing knowledge, blatant disregard for vehicle safety, and hostile customer service make them an extreme hazard. I wouldn't recommend nor have progressive insurance have them tow any of my cars. You have been warned.

    scam, showed up at 12:30am towed my truck 3 miles to a service center. Then demanded $2500 or the…read moretruck stays on the flat bed, by now its nearly 2am. $650 per hour. Stay away!!!!!

    Road Heros - roadsideassist - Updated September 2026

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