Excellent service, not pushy. We bought our Mazda 3 in the winter of 2025 for a good price and it…read morehas delivered since then. It was exactly as advertised. We will return when we need our next car.

I bought a used car from Jesse, I think it was a good deal despite having to replace some of the…read morecar parts. It was a 2001 so I am trying to be realistic here. I did have to replace the radiator and idle control valve. Some people would complain and say that is too much but realistically, a car that's 25 years old will usually come with the need for replacing parts and or maintenance. He was really helpful & made the transaction easy. He answered all my questions and let me test drive it without issues which lowered any uncertainties. He also washed the car for me & dropped it off at my house, which was very polite of him to do for same day payment and delivery despite it being late so I didn't have to drive back the next day. He also wasn't pushy & he was also negotiable on price. He also provided a service log, when I asked for one. I do reccomend this place but with having an open mind, if you get a used car you will have to put some maintenance and an open mind there maybe the possibility of replacing some to a few car parts.

I don't usually leave yelp reviews, but I just had to take the time to say how amazing the service…read morewas from this company! It being my first time having to sell a car, Melissa made it extremely easy with such a smooth transition, from passing on the keys to ensuring that everything that involves the DMV will be all taken care of! Melissa was so happy to help, and was extremely genuine in making sure both parties had a common agreement. She was very patient and understanding that if anyone who is looking to find a used car dealership to work with professionally and compassionately, Melissa in 'The Used Car Exchange' would be perfect to work with!

Biggest waste of time, started off by getting a phone call interested in buying my car, asked them…read moreto check the car on carfax before i came in to prevent from wasting each others time. They informed me that they checked the carfax and were still highly interested. I took the car in, melissa came to inspect the car and before even turning the car on she offers me less than half price of what im asking for. Didnt check the carfax before i went in and wasted my time. Dont even bother your time with this place!

Daniel at Quality Auto Finder is my go-to guy for anything car related. Need something fixed?…read moreDaniel. Need to buy or sell? Daniel. Need to find a good car detailed person without spending my kid's college fund to pay for them? Daniel. Highly recommend him and his company. They treat you like family.

Dont come here these bumbs are just money hungry they acted like hungry puppies when i said i would…read moreput down $5k and after the business was made i couldnt take the car because they had no plates, and after that they charged me 300 from my card out of no where but it was because of the plates they charged me and kept the money and when i asked for it they acted like they forgot eh-feeng- A -HOLES

On July 9, 2020 went to look at a 2015 Mazda CX5 (JM3KE2CY0F0546451) they had on their website on…read moretheir lot. When we got there, they said the Mazda was just put on the lot and was getting refurbished. They then took us up the street to the maintenance lot, and they were able to find out the car was sent off-site to get reupholstered, as the previous owner had a dog that "ate the backseat", and to come back the next day to see the car. Next day (July 20,2020) rolls around and go back. The car was there, it had not been cleaned up or anything, and had a "wet dog" smell to it which was attempted to be covered up with heavily sprayed floral scent. Test drove the car anyway, and otherwise it was in good condition. Was told I could come back in a few days when the car was detailed to see it again. Arrived back on July 12,2020 and the car was cleaned up, still had an overpowering floral scent. The price was in budget and decided to purchase the vehicle. After getting numbers and paperwork in process, 2 other women showed up to look at the car. At this point I was signing the paperwork agreed on, and they still allowed them to drive and test the car out. I've never been to a dealership that even pulls something like that. Cont. on to finance dept up the street and got official paperwork and be on my way. Come Thursday July 23,2020 I get a phone call from Edgar, Finance guy I signed my paperwork with. He told me that I needed to come in and re-sign everything. I asked him what was going on, and he told me, the car was now 12k (not the listed 14k, and what was on my original paperwork), and couldn't tell me why all of a sudden it dropped and also that my "paystubs I provided were fake and made in Microsoft Word". Now this is where things continued to get sketchier and sketchier. I don't even think that's legal to say to a customer, which Naval Legal will be looking into this part, and beyond insulting. The new magic car price and my "new" payment terms where completely different from the original signed paperwork. I asked him who/what/where/why, and he told me he had to call me back. That night no return call. Friday rolls around (July 24,2020), and I called him 2x with no response. He called me back a few hours later, and still no exact details needed but still wanting me to go in and re-sign new paperwork. I told him I didn't feel comfortable with that, with no hard details and blindly going into a situation, On top of being told I'm making my own paystubs. I told him he could forget it and take the car back, and give me my down payment back, and that all of this sounded very sketchy and unethical. He told me he would call back. I told him I would bring the car back at 5:30PM. I get a text that another person, Diego, would meet me at finance and help me from there. When Diego arrived, he asked what was going on and I told him everything and how I would take my business elsewhere that's appreciated. He mentioned that no one else in finance/dealership there wanted to help him because they didn't like him, or like helping each other, so he didn't know what was going on. Things just don't add up, they accuse you of things, and no one likes each other at this place? They need to get their act together. I'm not one that will accept being treated in this manner or be pushed around/taken advantage of. There were 0 apologies from any of the accusations they put on me or anything. Take your values, ethics and business elsewhere.

Bought a 2021 vehicle with 20 thousand miles from this location. Within 1 day of driving the…read morevehicle the dashboard lights came on and I had to take the vehicle for service at the Ball Auto Groups service department. The service department told me I should receive a loaner that afternoon. 16 days and 4 conversations later assuring me a loaner is available soon, I still do not have a loaner. To make matters worse, the last conversation I requested a call back that day with an update on my car with no reply still 3 days later.

Arshad was very helpful.and explained everything throughout the process . He looked for the best…read morechoice. Look for him when purchasing a car.

When a dealer does not attempt to open the room for negotiations, it means they have already…read morediscriminated against you and made up their mind they do not want to sell you a vehicle. You know it is discrimination when the vehicle has been on their lot for months, not days or weeks, and has not even been test driven to the point the battery needs to be charged for your test drive. I support non-franchise dealers before I do franchise dealers, but not when you practice discrimination.

Sold me a 2005 accord back a few years ago and it's a decent car but I paid way too much and the…read morecar had problems. Just buy private and get the car inspected by a good mechanic. Way cheaper and you have piece of mind.

Couldn't be happier. Called Tony, he was at my house in 40 minutes with an outstanding cash offer…read more Title transfer was smooth and they drove my car away. Very professional and a very high level of service. If you want to sell your car, call them!

Here's a short story of poor salesmanship. Back story- I…read morework a mile down the street from this place and I have been eyeing this specific truck for a little longer than a week and have been searching for an F150 to swap the powertrain into a Bronco. I have also looked at 2 other car sales lots on the same street one of them being Karz Plus. I walk in and instead of being greeted or asked what they can do for me, I have to ask looking at them both "who wants to help me" and I kid you not, BOTH salesman pointed at each other. Mind you they were sitting at adjacent desks and separated by a partition. So I point my attention to one since neither seemed interested in really helping. So I ask how much is the black F150. The salesman says "its already sold someone is already coming" then as I'm about to leave he then says "its actually not sold and for the right price though" then I ask "how much is it". Still yet he doesn't mention any pricing and says "I have to call the owner to see what we can do and how serious are you about buying" then I ask again "well how much is it" eventually he finally answers. After all that, 1) no salesman takes initiative 2) lied about it being already sold 3)couldn't answer a simple question after being asked 3 times. 4)couldn't actually be a salesman and was going to have to call the owner even though we hadn't even started making a deal yet. Karz plus greeted me, let me inside the truck and do a walk around. They made me an agreeable offer and financing and said they would be willing to work with me and my credit union if i do finance through them and gave me a printout of the carfax and the saleswoman even gave me her personal cell if I had any immediate questions. I have lived in this town my whole life so I have seen how these dealerships have changed over the years. The vast difference between both places is astounding and it really shows why one is expanding and the other isn't. I WILL NEVER GO BACK TO HERE AGAIN.

They raised the price of a truck after I called and offered to buy. This dealer is dirty.read more

Probably the easiest car buying experience I've ever had! I did pretty much everything online and…read morethe whole process was super smooth. It took me a while to decide on a car, and Ali, Isaac, and Ramil were great!! Ali was incredibly patient with me and never made me feel rushed or pressured while I shopped around. When I finally made up my mind, my car was clean, gassed up and ready to go- So was my paperwork. I was literally in and out in about 10 minutes! Thanks, Isaac!!! I'll probably spend more time taking it through the drive-thru car wash. There was absolutely no pressure to buy anything extra either. Even though I initially didn't want the warranty, Isaac answered all my questions and I ended up getting it because it made sense for me and gave me peace of mind for the next five years--not because anyone pressured me into it. They even helped get my rate down a little, which I really appreciated. And most importantly, I LOVE my new car!! I'm so happy with my choice and with the whole experience. I drove away excited about my new car instead of exhausted from buying one. Highly recommend AutoCity! Great people, zero pressure and such an easy experience!

This was actually my second trip dealing with this dealership. The first time, my son and I drove…read moredown to inspect a vehicle. While we liked it overall, we felt the price was a little high based on its cosmetic condition, so we decided to keep looking. A few days later, the salesperson contacted me and asked what price I was looking for. After discussing numbers, he texted me an out-the-door price that worked for me if I came back the next day. I made one final counteroffer, which he said the owner declined. I responded that we would still come the next day, and he replied, "I'll be here." At no point did he tell me that the previously discussed out-the-door price was no longer available. My son and I drove approximately three hours back to the dealership expecting to purchase the vehicle. After we arrived, we were told the owner would not honor the previously discussed price and that the dealership was sticking to the advertised price. We immediately left. The issue wasn't that my final counteroffer wasn't accepted. The issue was that we drove six hours round trip based on what we reasonably believed was an agreed-upon price, only to find out after arriving that it would not be honored. I understand that negotiations don't always end in a sale, and I don't expect every offer to be accepted. However, I do expect clear communication and respect for a customer's time. Had the dealership simply told me before I made the drive that the original offer was no longer available, I never would have made the trip. If you're traveling from out of town, I strongly recommend getting a written buyer's order or purchase agreement approved by management before making the drive. It could save you hours of driving and a great deal of frustration.