I wish I could give less than 1 star. This is the most unprofessional, untimely, unorganized, and overall worst customer service experience I have EVER had. I had a booking with them for 3 weeks. In that time, they continued to increase my price and tell me I had bookings just to take a fee off of my credit card to then cancel the booking. I have still yet to receive my last payment back after cancellation and I have tried to reach them all day. I went with another company and spoke with them at 7:30am today and had my car on a truck in 4 hours. Do not accept their low ball offer and their poor customer service. I was also informed that after I submitted my cancellation request, they placed two posts to send my car at two different absurd prices to try to move it even after I requested cancellation. Find a BBB associated shipping company and go with them, you'll have much better luck. I would be happy to recommend somewhere and someone if you read this review. read more

We were under the gun to have our vehicle shipped after the first transport company supposedly "broke down" which we knew was not the case. Anyway, RoadRunner quoted us a price claiming that our vehicle was being shipped to a "dead area" and they needed a bit more cash to entice a carrier to take the load. We were greeted cheerfully during the initial phase of getting the vehicle picked up. We were told it would take 2 to 3 weeks for the car to get picked up and delivered to the agreed upon destination (which was 190 miles from where we were going to end up). We told them that it was okay as we were taking our time crossing the country in our motorhome and wanted to stop and visit family along the way. 2 - 3 weeks+ was perfect. Our car was picked up 6 days after the initial conversation by team drivers. Four days later we got a call from the driver stating that they wanted to drop the car off the following morning. Problem was we were still half-way across the country and hadn't stopped to visit family! So, the driver said that he would drop the car off at his yard and we could pick it up from there. A 3 hour detour out of our way. I e-mailed and phoned customer service, for two days, with no answer. I even attempted to use their on line service to no avail. On the third day, it took me 45 minutes of being on hold and then hearing a message to leave a message (not) before someone finally answered the phone. I explained that the car was not dropped where it was originally suppose to be dropped but 200 miles away, in Massachusetts, not Maine. The man told me someone from accounting would call me back in a couple of hours. After waiting for the couple of hours and not receiving a call from R/R, I called again and a rude young woman answered my call. I explained the situation, stating that I wanted a refund of the extra $200 as the car was not delivered to Maine as I had made arrangements for. She put me on hold then came back, and even more crudely and rudely and told me I was told what the rate was for there and I was S.O.L. to get a refund of any kind. What a racket. Run away from R/R Auto Transport. No one answers your call. It's almost as though when you make a reservation, your phone number gets logged into their system and when you try to speak to someone, they ignore the call, hoping you will go away. I'm telling you: RUN AWAY!!!! Find someone else to ship your car! When you read the reviews from others, believe them: they are not lying. RoadRunner Auto Transport is not a reputable company. We were hoping to have a nice mini vacation along the way but that was not to be. read more

After numerous calls to the general call center as well to the specific extension I was given, I have not been given a return call. Roadrunner did call me once to say my delivery was delayed for at least 8 days after the agreed upon date (still waiting so could be longer). I asked to speak to a manager and they said the manager would return my call once they were done with another call. That was 2 days ago. read more

i only gave this one cause there is nothing else. way too much to explain about how bad they are and how they f^#@^d up a move. do yourself a favor! run...don't walk. do not give them any of your time or money! you will be sorry! read more

Terrible company! You will not get your car moved and customer service is awful! Horrible Company! Don't Do It! Called me day of move and said sorry we can't move your car! I booked 3 weeks in advance! They don't answer calls!!! read more

Do your homework. When they want your business they will call and follow up. Once you book and you don't get a pick up in the window they promise...they vanish and don't return calls. I waited 15 days for a solid return call saying they found a driver to pick up my car. However, the price is now over 30% higher to pick up next day, "So can we get this booked"? I said no and to remove me from the pick-up list... and then get a call back and apparently the driver had a change of heart on his price. Not keeping to my original quote but close to splitting it. Be Flexible and I suggest go to a carrier who owns their own trucks read more

WORST COMPANY I HAVE EVER DEALT WITH! I scheduled a pick up month and a half ago and they were no show. When making the reservation they were so easy to reach but when I called closer to the pickup date to know the details they magically vanished. The day of pickup came and they did not show up. They did not pick up the phones even when I called from 9am-9pm all day long, and when they did pick up they would put me on hold to check the status of my reservation and send me straight to voice message (this happened with 6 different people). The guy that made my reservation did not answer my emails, or answer at his extension. I am moving out of the country and my move was scheduled around the pickup date. I had to change my plane tickets and pay for it to stay with the car since I have nowhere to leave it. If the car is not picked up before my next flight I will be taking this to higher government organisms. Please stay away from the Company, worst mistake you will ever make. read more

If it were possible to give negative stars, I would. They suck, suck, suck. They are scammers! I had picked a day for my car to ship and when I got notification of a carrier assignment, it said +/- 2 days. I had picked the day I was leaving down, so I called and they advised me to pick an earlier date, which I did. Keep in mind this was 1 month before my move. A month went by without a carrier and lo and behold my pick up date passed and no one picked up my car. They didnt bother to tell me no one was coming and then they were closed the next day (Sunday). On Monday, they finally returned my many messages and voicemails and told me if I wanted my car shipped it would be 3 days later and cost $200 more. I had to take it. But I think it is crazy. If you need a car shipped, skip brokers like this and contact a carrier directly. The company which finally handled my move (A Absolute) was AWESOME. I only wish Roadrunner had 1% of their ethics and customer service. read more

My son joined the Coast guard this year and we needed to ship his Toyota truck from Washington State to Alabama. One of the Coast guard family's recommended Roadrunner Auto Transport so having never shipped a vehicle I called them for a quote and details, they checked in with me by phone for several weeks until I was ready to ship it. The vehicle was picked up on time and arrived within 2 days of the estimated arrival time. No damage and good communication, they made this as easy as shipping a vehicle across country can be. They will be my only call if I ever need to ship a vehicle again, They made my son a very happy kid! read more

WARNING: DO NOT USE THIS HORRIBLE COMPANY. This is a LONG review, but I think it's worth the read. This is the first review I've ever written. THIS WAS THE MOST HORRIBLE COMPANY to deal with and work with. I used them to ship my car from California to Louisiana as I was using the car to get me from Louisiana to North Carolina so I could get to school for a graduate program. I was told the car would be picked up and delivered on certain days and neither happened. I needed the car by a certain date so that I could get to school on time, which they said over the phone "was definitely going to happen". They were late to pick up my car, and then said "they couldn't guarantee a truck could come get it". A truck did come and get it finally, and then the truck broke down in the middle of Texas (which s**t happens, I get it. But how they handled it was the issue). When trying to communicate with management, I was on hold repeatedly and transferred repeatedly to finally hear that "nothing could be done" and that the car "could not come off the trailer to be picked up by another carrier truck". Luckily, my father figured out a way to take a bus from New Orleans to La Grange, Texas (total of 13.5 hours) and get the car off the trailer and drive it back to New Orleans (another 7 hours). Best part: I received a voicemail while my father was on the bus saying "NO WAY IT COULD COME OFF THE TRAILER. You will have to wait until the truck is fixed" (which, according to the driver, was 2 weeks as the motor and a hydraulic part were damaged or gone). But, my dad just got the car from the carrier truck and got it off the trailer. My dad is now in the car as I'm writing this and worked it out, with absolutely NO effort or help from Roadrunner Auto Transport. This company does absolutely nothing to help you or your situation. Please spend the extra 10-20% and go through a different company because this was a complete disaster. I paid 1100, and I should've paid 1300-1400 to get a reliable trucker to haul it at that price. Because of my dad, I don't need to spend 600 dollars in rental car fees to get me to school by this Tuesday. read more

Horrible communication and integrity. Worst consumer experience I have ever had. I gave them 2 weeks notice, a 3 day pick-up window and they were still 2 days late picking up. They told me every day for five days that my car was being picked up that day but only after I called to see why it was still there. After picking it up and transporting it, the driver could not deliver into the state we booked so we ended up meeting the driver at the border to get our car. Unbelievable. read more

CAUTION!!! This company is a rip off. Please don't do business with them. They were very professional until I made reservation with them, then all they would do is ignore my phone calls, and emails. When they finally answered one call I was forwarded from one person to another and this was after I spent several minutes on hold. I spent almost a whole day trying to get a pick up day and time. I am a senior citizen and I think it is awful of them to take advantage of a older person. I am happy that yelp is letting me make a comment because RoadRunner page states a 100% approval rate and I don't believe it. I think they deserve a minus 10. read more

Terrible service. Scheduled pick up for Monday. Pickup is now scheduled for Friday 5 days later. Would not recommend this carrier. The agent who answers the phone after you book your shipment just talks over you and doesn't listen to anything you have to say. Only they will call you back and then they never do. Avoid this carrier at all costs. Really bad service. read more

RoadRunner Auto Transport is the WORST, MOST UNPROFESSIONAL, LYING company I have ever had the unfortunate experience to do business with. Do not use Road Runner Auto Transport!!! They lie about pick up, lie about delivery, do not answer their phones or emails. Bruce promised on time delivery and drop off but as soon as the order was placed he was no where to be found. Phone calls and emails went unanswered. I was told the car would be picked up on a certain date. No one had the courtesy to advise me that the car would not be picked up as promised until 7:30 PM. The pickup driver, who was 15 minutes from the location, said he has just been notified to pick up the car but due to the time, he would pick up the following day. I had plans to fly out that night so had to make arrangements for someone else to handle the car. Bruce also promised a delivery to my home with a 3 hour window notice. Days went by with no response. I was finally contacted by a dispatcher who said the car would be delivered on the side of the freeway in 40 minutes. At the time I was in a new home, new state with no transportation. When this was relayed to the dispatcher, I was told if I didn't make arrangements to meet the truck on the side of the freeway the car would go to Maine and they would catch me when they came back several days later. I asked to speak to a supervisor and was told they were busy. I asked for a return call and no one ever called. The dispatcher actually said I would most likely not receive a return call. If you want to deal with a professional, ethical company look elsewhere because these guys are not it. I felt like I was dealing with a bunch of gangsters. read more

Don't EVER use this company. I wish we had known about the other review that stated all the problems, but the company we thought we were using was Alaska Car Transport. Turns out that is just a dba for Road Runner Auto Transport. All went well until we received a call on the afternoon of Tuesday, August 20, 2013 stating that our car was ready for pickup in Anchorage, Alaska. The problem is that we hired them to deliver our car to Fairbanks, Alaska. When we called to let them know that they delivered the car to the wrong city, they said they would deliver it to the correct city on Friday, August 23. On Thursday, August 22, we called to check on the delivery status. Roadrunner stated that they had no record of our conversation and had not talked to us since August 13. At that point they said our car would not be in Fairbanks until Friday, August 30. At this point, not trusting the company, we called our credit card company to dispute the transaction since things were going so badly. On Friday, August 23 we said we could pick the car up in Anchorage at 6 pm. They said the car would not be available for pickup after 4 pm, nor would it be available on the weekend. Then they assured us they would have it to Fairbanks on Monday, August 26 or Tuesday, August 27. On Monday, August 26 they said the car had been moved to Eagle River (not Anchorage, where it originally had been). They reiterated that the contract stated no specific delivery date. They also told us that they would not deliver the car until we released the dispute with the credit card company. So here we are...no car, racking up rental car fees while they continue to give us conflicting stories on where our car is and when it will be delivered. We now need to hire an attorney to get our car back. This is one of the WORST experiences I have ever had with a company. I'm truly afraid that they don't really know where our car is or that they are delaying delivery because they have damaged it. read more

DO NOT USE THIS COMPANY! I shipped my car from MA to FL the first week of 2015 and had the worst experience I've ever had in dealing with any company of any kind. I could list a bunch of issues but I don't have to since they all have been listed many times by many other reviewers. Simply go to their posting for specifics. read more

After signing up with RoadRunner Auto Transport and communicating with the customer service department, a date was agreed upon for the transport of my automobile, that I had just purchased. That date was coordinated with the previous owner of the car to ensure that person is available upon pickup. When the date was closer, I talked to customer service to ensure that there will be a pickup driver at that location when the date arrived. Well, the date arrived and the previous owner was at the car all day waiting for the driver. When I called customer service, they said that they now need to secure a driver for the auto transport. Really? Then what was all that coordination for leading up to the pickup day? After over a week of waiting for a driver to be assigned, I decided to cancel the service and do the pickup on my own. I took a few days vacation, secured a U-haul truck and trailer, and did it myself. If I would have known about the terrible service from RoadRunner Auto Transport, then I would have never used them. Stay away from this company. read more

I had the exact same experience the other 1 star reviewers had. Signed up for a free quote. Once I received a quote they asked for my credit card number which is stupidly gave them. Then Road Runner went radio silent. No answers to calls, messages, texts, or emails. I tried more than a half dozen times from multiple phone numbers (I'm pretty sure they flagged or blocked mine) and was unable to reach them. On their recording it says to go on line and you can be connected to a customer service rep, but there is no such link or any way to chat online with them on their website. I eventually left them messages that I no longer wanted their services and cancelled my credit card. We contracted with another broker who was the complete opposite. Answers all texts, calls, etc. immediately and found us a reputable company to transport the car in the timeframe requested. Less than an hour after we accepted the bid from the new carrier, we received a call from Road Runner acting as if they were the new carrier and tried to contract the job! Crooks! read more

Absolutely terrible customer service. Been working with Anthony Alvarado in SD about shipping my classic truck from Base to Base for my PCS. After working for a while with this man (been doing training for a new AFSC) his prices were getting beat by more reputable and respectful agency. Well tonight (27 August 2020) Anthony called again but at 8:30pm (seems late right?). Anyways, he asked me about shipping my vehicle. I told him very professionally that we have decided to use someone else. From here he started prying asking questions. When I told him i was not comfortable releasing certain information he went off on a tangent. I told him to have a goodnight and hung up. Within 20 seconds of ending the call, He had another colleague call. As soon as I answered this man starting prying as well (fairly certain you could hear Anthony in the background). Kindly explained I found someone else to use and once again the man went off on a tangent. I told him as well to have a goodnight and as I was hanging up he replied "alright loser". For a "veteran owned" company acting this way to someone who is currently serving and trying to not go belly up to send his vehicle to a new PCS location, this sort of customer service should NOT be tolerated. I would gladly rate this company negative if I were able to. For anyone looking to ship a vehicle from this company BEWARE! read more

HORRIBLE customer service. They do not come through with what they promise you. I went online to get a quote then spoke with Patrick. I told him the date I wanted my mother in laws vehicle picked up in Florida. I was told that he could have it picked up that date, but if not the next day as a back up. Then he told me the price was going to be $200.00 more then the quote because FL is busy this time of year (I put in that the vehicle was coming from FL when I requested the quote). I agreed because he said he was able to have it picked up on the date that I wanted. On May 15th (the 16th was the agreed upon day) when I tracked it on RR website it said that a carrier had not been confirmed. I called and was assured there was plenty of time and they were just waiting for the carrier to confirm. I was told FL is really busy right now (I will not write in this each time I was told by one of their representatives that FL is busy right now, and each time I was told this it was as if they were surprised that FL is busy in May. I don't work in the industry, but I would assume that people are leaving FL in May to head back up North and this shouldn't be a surprise to anyone!) Needless to say we never heard from anyone. On the 16th website is still not showing a carrier assigned. I called customer service and was told that I do not have a guaranteed date and they are waiting for someone to cancel to get us in. WHAT?? I then call Patrick my sales agent of course he does not answer or respond to my voicemail. After MANY calls to CS, MANY emails to Patrick (which I know he was receiving because each time I emailed him I got a call from CS). I then get told that we have been bumped up to "Priority", On the 17th I receive a phone call telling me we are confirmed for pick up on the 20th. I asked are we CONFIRMED and was told yes. So, yea! My mother in law is flying out on the 21st. Yup, you guessed it no contact from the carrier on the 20th, website still says no carrier assigned. I call CS around 1:00 pm, was told not to worry they would contact the carrier. I give them until 6:00pm and call again and I am told that the carriers run until 9:00 pm, This is the first I have heard of this and normally I would have told them that my mother in law is not going outside to meet a stranger at 9:00 at night, but my brother in law was going to be there and we really wanted the car picked up! So, you guessed it no contact from the carrier. RR customer service shuts down @ 7:00 (Amazing that they do not have 24 hour service) They are not open on Sunday. MANY MANY phone calls/emails I do not hear from Patrick or CS. My mother in law is so upset she says cancel the transport. I sent an email stating we are cancelling and I expect a Full Refund and a phone call from a supervisor explaining what happened. By 10:00 on the 22nd I am furious and call them. I am told that the car was picked up on the 21st. I assure them that it was not and need to speak to a supervisor (there was not a supervisor in yet but one would call as soon as the got in). At 11:45 Pamela called and told me the car had been picked up. Again I told he that it had not been picked up, She placed me hold to talk with the transportation dept. then told me they were working on it and would call me back in 10-15 minutes. At 2:00 I called Pamela was not available. At 2:45 I get a text from the driver saying he is out front and needs someone to meet him. I tell him there is no one there. At 3:00 I called Pamela was not available. I tell customer service that the driver just showed up (no heads up on when they were coming, which I was told would happen) The CS rep told me VERY rudely that my transport had been cancelled. I told her I still needed to speak with Pamela. At 4:00 I called and even though I told CS rep that Pamela was suppose to call me back 4 hours ago I was told she was not available! Later that night I received an email stating my order was cancelled and I would be getting a full refund. So many lies I can not even count. Sales rep will tell you you have a confirmed pick up date...you don't. Nothing is confirmed, nothing is guaranteed. The worst part is after all of this not one person would speak to me directly. Patrick would not man up and talk with me, he just kept forwarding me to CS. Pamela (the supervisor) would not talk to me and explain what happened. No one ever called me I had to continually call them. I was never offered and explanation or any apology. read more

I do not recommend Roadrunner Auto Transport. I was recommended to them by a trusted family friend, but I would not suggest their services to anyone. I live in Michigan and I have purchased a car in Oregon. I was notified by the dealer that I purchased the car from when the car was picked up 11 days ago. Roadrunner's website estimates delivery times from Oregon to Michigan at 4-6 days. They gave me an estimated delivery date of today (11 days). The tracking system that Roadrunner offers still tells me that the car has not been picked up from the dealer. I have called and/or sent an email to Roadrunner everyday since the car left the dealer looking for an update. Even the couple of times that I was able to get through to a helpful employee, it was only after a painful number of attempts. Today I spoke with my assigned carrier and they told me that my estimated delivery is still another 3 days away. I was never notified of the switch. read more

Used this broker to transport a car in November 2017. The driver of the delivery truck nearly destroyed our vehicle upon delivery and then left the scene without leaving the bill of lading or getting paid his cash Roadrunner was not responsive in helping us with a claim against the driver. Their claims department is actually one person who works 2-3 days per week. Therefor she was unable to return my calls in a timely manner and made no progress in making a claim against the driver. I was hung out to dry by the broker and the driver. Road runner could not get the bill of lading for me nor did they have a current certificate of insurance on file for the driver. Every single time I called roadrunner and pressed "1" for existing bookings I was on hold for no less than 15 minutes. Every single time I called the claims department I got voicemail. In the end all I could get was the certificate of insurance for the driver (which was not current) and "good luck" from the claims rep. Not good customer service and the company does not stand by their promises on their website. I got burned real bad this time. More than likely, due to the ineptitude and dishonesty of the driver they booked for me, I will be out of pocket thousands. read more

I used this company in December 2011. My car was freshly painted and to be transported to avoid salt from roads. They rescheduled 5 times and never showed up each time. Poor customer service and communication on the status of the pickup for my vehicle. Finally promised to make my vehicle a priority and pick up first thing in the morning. That morning I called and pickup was pushed to the afternoon from 12-2 pm. I waited 6 hours by my car for a pickup and was given excuses each time that the driver was an hour away. In the end the driver stated he was not coming and he had problems with his truck. The next day someone went to take the car from the body shop and no one informed me. They outsource the work to another company Ambela (We Tow for you, Inc.). Once that company had my vehicle Road Runners did not care. My car was kept in an unknown location over night until I threatened to report it stolen. When my vehicle was delivered it came damaged to the point the whole car had to be repainted. Scratches, cracked bumpers, broken door latches, etc. Its been a huge hassle working with these companies as they deny liability and will not provide insurance information. I did my own research and was able to make a claim and had most of the damage covered but still a loss. Do not use this company! read more

Truly unprofessional. 5 days late getting vehicle then said would deliver in 3 days. Took them 8 days and instead of a transport vehicle they send 20 year old Seburban with a homemade flat bed trailer. A total joke, would never use again. read more

DO NOT DO BUSINESS WITH THIS DISHONEST COMPANY. The communication with Nick during the quote process was good.That was the beginning of the end. The vehicle was picked up in Ohio we were told the delivery would be June 6. I called and was told the driver will deliver on Friday the 8. I called on the 8 and was told he is in traffic it will be after 4:30. NO DELIVERY. I called again on the 9 was promised about 5:30-6:30 NO DELIVERY. BTW they are closed on Sunday. I called on Monday no return call. The driver called Monday we had to meet the driver at 5:30 to get our car. No door to door drop off I was not able to get a return phone call or an online update. Do not trust your vehicle with this company. They were not the cheapest most delicately not worth the frustration or worry of our classic car, read more

I was given two quotes for different dates but same locations. The quotes were both the same price. When I called to book the transport I spoke with Christian Collado and while he was very gracious answering all my questions he informed me that I was misquoted and it would cost FOUR HUNDRED dollars more than I was quoted. The company does not honor their quotes how can I trust them with my vehicle. Glad I found out before they had my car. Will never do business with these guys. read more

Great experience booking but terrible thereafter. The company said it wouldn't be an issue to pick up my vehicle on a specific date. However, when the date arrived, it was an issue because they still had not identified a carrier. It was extremely difficult to get ahold of anyone. Every time I called customer service, I got the voicemail. Although they have an online chat function, the online agent provided very little information and just stated they would send a message to the company's dispatcher. As an active duty servicemember, I do not recommend this company. The worst part is they tried to raise the price on me significantly. I was told the transport would cost $925. However, after a carrier was identified, I got a call saying the price would be $1390 instead. When I pushed back, they did not budge and said it would be the same price with any other carrier due to current demand. Not true. I cancelled, contacted another carrier, received a price similar to $925, and received my car quickly without issues. read more

Horrible customer service. Not at first though. When you book the shipment roadrunner is all helpful and agreeable. Once you book the delivery you become just another transaction. I got a tentative confirmation about the pickup which I had to arrange for someone to meet the driver because the car was being brought across the country to me. I called road runner several times, left several messages and got no response. I thought that was strange because between the time I inquired about a booking until I scheduled the booking I got a call every single day(for months). So I looked at the phone number I got with my booking confirmation and the number I used to schedule my transport and they are 2 different phone numbers. I called the number I used to get a quote and someone answered right away. I gave them my booking number, explained that I needed to make some contact changes for the pickup and mentioned that my tentative booking was not yet confirmed. This was Friday and the pickup was tentative for Monday. The fellow assured me that they would pick up Monday between 9-11. Then he transferred me so that I could give the new contact number information. He transferred me to their other number which was the number I got with my booking confirmation. The one where no one ever answers or returns your call. So I called back. They put me on hold and then I was disconnected. So I waited. I called again and just quickly told the guy I needed to change the contact info and please don't transfer me to the other number because no one ever answers. He said "Oh, I can change that for you!" He took my info I felt okay about it. So my old contact got a call from the pickup driver a day earlier than the tentative date to make arrangements for a pick up that day instead of the day I had made arrangements for based on the assurances if Roadrunner. If Roadrunner could have given me the info for the delivery company this would have been so simple. The driver explained to me that Roadrunner is a broker that just throws pickups out into a computer and the delivery companies pick them up. Also Roadrunner could have just said this is tentative. The driver will contact you to confirm your actual pickup. But no REPLY TO JOHN S. I specifically asked one of your customer service reps if my confirmation was tentative. His response was that my pickup day would be Feb 25 between 9-11. That is pretty specific information. read more

This company deserves no stars! Obviously their care goes the same for their clients as the people who do services for them as well & they still manage to take the bigger end of the stick!!. I am a Transporter who tried contracting a vehicle from them. Please don't get us all mixed up with Transporters who are careless, I can humbly say we take care of our customers thoroughly throughout the process and have the positive ratings to prove it on our loadboard(All except 1 being disputed, given by none other than these morons in retaliation for having given them their well-deserved negative rating). What we don't take a shine for is idiotic people who don't know their left from their right. My story goes like this.. I contracted a vehicle to transport through Lance & immediately called the location(a dealer) right after to make sure the vehicle was ready to go. A dealer sales-rep., for whatever reason, confirmed the vehicle was there & therefore ready-another incompetent here's why... The driver arrived within the hour, only to find out there was no vehicle to transport. Errr? The dealer had shipped the vehicle with another transporter up to 2 weeks before. 2 weeks before! After reading some of the reviews on here now I know why. Roadrunner had no idea of this vehicles status for a span of 2 weeks from when they originally got the order. Unbelievable! Communication with Lance at that point was still ok & he genuinely sounded sorry for the situation. Enough, to clearly state he would have the Accounting Dept. send out a $100 check for the dry run, a fee used to cover fuel mileage & time wasted. I called to confirm a check had, in fact, been issued. None. He would call me when it was issued. Next day 2 calls made to him & no check. He now has to get approval from his boss. Third day, midday, no boss approval and he wouldn't be in the office until later. He's supposed to call me back. Nothing. I call the company phone an hour before their closing and get a hold of the boss. Paul, I believe was his name, adamantly says he will not approve any monies as Lance had stated. The nerve!! No word, no honor, no ethics! The mileage driven & our time wasted and he simply says "Nope, can't help ya sorry. We'll make it up to you on the next one". Really?? No lesser amount? NOTHING!! We are at a loss & they couldn't give a (u-know-what)!! Had never done business with them before & won't everrr! Would definately recommend for people to keep on the search for a more trustworthy business. These people don't t know what they're doing OR they know toooo well. Looks like they make money this way, because that vehicle was under contract to them & will be collecting some $150, or so, for its cancellation without notification. So, for doing NOTHING they cash in!..And everyone else well.. you get the picture. read more

The poor review still stands. Road Runner attempted to have my honest review of them removed from the www.transportreviews.com website that compiles auto transport reviews from customers, claiming that they could not find my quote or booking numbers. I have confirmation emails stating otherwise and am working with the website to have my review added back. This just adds to the evidence that this company is incompetent and/or dishonest. Go elsewhere for your auto transport needs. read more

Like most other reviews, Roadrunner Auto Transport is horrible and they lie. They charged my CC $244 when they dispatched a truck to pick my car up a car I purchased from Florida. The truck driver was a day late and then he couldn't load the car onto the truck. It is a stock Z06 corvette. I disputed the charges and Roadrunner said they would refund my $244, but never did. When I disputed the charges again, they said it was my fault that the car had wide wheels (they are stock) and that the $244 was their broker fee for dispatching the truck (even though it was never transported). Even though they have some of the lowest rate, I highly recommend using a more reputable company like Reliable or Passport that own their trucks and are not brokers. read more

This is the worst customer service for any service I ever had in my life. I will update on my review and provide FACTS to prevent anyone from going through the same experience. I called them and finally got confirmation that a driver will come pick up my car on May 1st. In the midst of that I wrote the yelp review on 4/27/2015. I called again just to double check and was put on hold for a longer period of time (since they know who is calling), and was told with no explanation, that my confirmation had been canceled ( Monday 4/27/2015). I asked them why since we just agreed that there was a driver and the lady said I cannot tell you the reason , it is coming from upper management. At that point, I was debating whether or not to drive my car to NY myself and just leave my rotation earlier than I had anticipated. The next day, a different lady named Melissa calls saying I am so sorry, they should not have canceled the order, if you still haven't found a different shipping company I will be your main contact from now on. She let me know that they had dropped me because they saw my yelp review....That is how their CUSTOMER SERVICE is. She said she would give me a gift card if I agreed to take my review down and still ship with them. I said I just want my car shipped to NY safely and I had a few personal items with me (TV, Coffee machine, some boxes). I told her Matt said that was ok in the beginning. She said no problem, I will let the driver know so you will not be charged additional. The date we agreed on the phone was May 7th, but keep in mind that their agreements /terms and conditions say that they DO NOT GUARANTEE ANY DATE. PAY ATTENTION TO THAT. Even though Matt sales rep said They absolutely guarantee it and misinformed me. My original request with Matt had been that the car get to NY on the May 2-3rd window. May 1st comes and the driver comes and sees my luggage (which I had told Melissa over the phone) and says I need to charge you $200. I told him that she had said it was ok and I would not be charged additional. He said Sorry, that's the company's fault. I call her on the spot and of course, she does NOT answer. I left a message when the driver was there. And furthermore, he tells me he is not leaving for NY until Monday the May 4th (similar to Sean I's story below). He said I would need to pay him $200 in NY in cash separate from the money order for the company. Fast forward to yesterday Sun May 10th, the driver was very rude when I asked when and where he would be dropping it off. He said he did not know whether he would make Sun or Monday and when I told him I really need it here by Sunday he said " I dont work for you I don't care how much you're paying me." He also told me he will have to meet me somewhere else from the address I had given him so I would need to find a ride to meet him. Again, Matt said Door to Door transport guaranteed, another lie he told me. He told me Sunday Afternoon, and finally around 8:30pm, he texts saying I'm here... He gives me the address and I go with my friend and he's parked on a oneway highway off the ramp... I have a picture to show anyone who does not believe it. He then puts my car down, opposite of the traffic direction in a ONE WAY HIGHWAY. I said... "can you please turn my car around?" He says " you can't turn your car around?" Umm.. No not in NY one way highway street....I payed him the Money order for $1000 and $200 cash and demanded a receipt of payment. He would not give me my receipt for the $200 saying he gave me the $1000 money order receipt from the company and I don't need it. At that point we were off the ramp of a one way highway and it was nighttime, and I just decided whatever. Today, Melissa called me back asking if I am satisfied and if I would take my review down. I told her my story and she says, " You should not have paid him $200." Yes... I KNOW that... obviously. I called and you didn't pick up on Friday and ( I also left a message last week when the driver came to pick up my car which you didn't get and return my call). Obviously you don't answer on weekends because you don't work on weekends which I understand so I had no choice to pay him since he had my car.... She just said I'm sorry and said that she will try to talk to the driver... Good luck because I know he will not return it. If Matt hadn't confused me in the first place this huge headache would all have been prevented. If he had said, we sometimes cannot do door to door transport and I cannot exactly for sure say Friday 6pm... I have some friends in school and other schools on rotations who were looking to ship their cars and if it had been a great experience I would have definitely referred them. However through this experience I will have to refer them to another more trustworthy and reliable company. In total I had to pay $200 cash to the driver, $1000 money order to the shipping company and $145 for roadrunner service, with my original date=May 2-3rd pushed to May10th. read more

DO NOT USE! They lie to get your business. I needed a car moved from So Cal to Nor Cal was told they would pick the car up the next day and have it to me the following day. So after reading all the great reviews on there website I went with them even though they were $75.00 more. After they did not pick the car up the next day I called them to find out what was going on and I was told they did not have a driver yet. I advised the lady on the phone about my conversation with Ryan and why I chose them, her reply, "the contract does not specify when they are to pick the vehicle up". Later that night I did some more poking around and found all there bad reviews, so I decided to give till noon the next day (Friday). When I called early morning they still had not found a driver. I called back at noon and they still did not have a driver and I again told the lady on the phone my conversation with Ryan the sales person, her reply, "He did not say that" my reply, Your calling me a liar? She then asked me to give her 1 hour, my reply, WE ARE DONE! I called ARA Transport out of Santa Fe Springs. They picked the vehicle up that night and was delivered to me at 8:00pm Saturday (the next day!) and for $75.00 cheaper. read more

Promised the world but did not deliver. Told me they would pick up my daughters car by a certain date and never found anyone to do it. As I found out most of the "transport" companies are brokers. Roadrunner gave me a date and said it could go a day or so in each direction. We then booked a flight home for my daughter allowing a few extra days. A few days before the ship date they still did not have a shipper committed. I call and the dispatcher told me she was confident they would find someone so I let it go. Finally the day it was supposed to be picked up I called again and no one could be bothered to call back. Fortunately I called another company that was able to find someone within a few hours. read more

DO NOT USE THIS COMPANY!! I spoke with Zach at ext. 511. He was really nice when I was getting a quote and told me that they charge a deposit then I pay the driver once the car is delivered. Then I received multiple calls saying I need to accept the terms to lock in my pick up date then the next thing you know my card was charge $1120!!! I was told there's a deposit first then you pay the driver. When I called back to speak with Zach he was extremely rude, didn't talk to me and immediately transferred me to someone in customer service who seemed to have no idea what was going on. I'm disputing the charge with my credit card company and will never recommend or use this company again! I'm not sure how Google reviews show a positive rating and Yelp is completely different! Every Yelp review is talking about the horrible service everyone has received. I'm glad I saw the bad reviews in time to cancel the charge and not have them ship my car!!! read more

Road Runner did a great job for me! Shipped a Ford Raptor from upstate New York to Southern California. They were responsive, competitively priced, and helpful. It took a couple days longer to get the vehicle picked up than estimated, however the vehicle showed up a week early as the transit time was far less than the estimate. The carrier was Cargo Management Group, and they did an excellent job! Made it from NY to CA in 3 days with 2 drivers alternating. Wow! Vehicle was well cared for and in perfect shape when it arrived. Couldn't be happier! read more

I couldn't agree more with the comments below. In short, the customer service was excellent until the car was placed on the truck. It took 3 phone calls to have a supervisor call me back with respect to my delivery time and instead of diffusing the situation the supervisor was incredibly nasty. Seriously, walk away and avoid this company. It is not worth the stress. read more

my experience started off good but then when there was an issue it all went downhill. the carrier they selected for my job Excellence Auto Transport was unprepared, borrowed wenches and my boys to help load vehicle. Upon delivery I advice that the hood was missing on one of my vehicles and they driver tried to insinuate that it was not there and then called his brother to look in his yard for it and then told me to file a claim which RoadRunner Auto Transport has denied because a form from wasn't filled out that I didn't know about. I would not recommend either company going forward as both have washed their hands of the situation. read more

Needed to move a car from San Jose, CA to New Jersey. The quote was about the same as a few others I tried. The deposit amount quoted on the phone and when the final proposal came in email off by $100, as in more upfront, but it was resolved via email. This didn't change the overall price, just how much is on deposit once they assign a driver. Nothing was charged until driver was assigned a few days before. Roadrunner always answered my phone calls and accommodated me for changing pick-up dates. I thought their customer service was polite and helpful. The driver (White Nights Trucking), Vlad was very friendly, calling with a 2hr timeframe for pickup, then when he was 10 minutes from showing up. He showed up on time within the window. The car was loaded quickly, we were allowed the one suitcase in the trunk as the agreement showed. On the other end, Vlad called to see where / when we'd be for delivery as we were having issues on our house closing. He was able to wait a day before delivering and brought the car to our new house. Even though it was challenging to bring the car to us on a cul-de-sac and with some narrow streets to get there, he did a great job showing up on time and calling to give updates where he was. The car arrived without damage. We paid the balance in cash and it was overall a very smooth transfer from coast to coast. I'd have given it 5 stars if it wasn't for the miscommunication on the deposit amount. read more

This is a horrible, horrible company. I have gone through the same situations as all of the below reviews have with them and when I asked for management to complain to, they stopped returning my phone calls and management has not responded to me. They told me my car was being picked up "today: every day for 2 weeks. After which they asked me to pay extra for an expedited fix to the problem. I lost a customer because I kept changing the delivery date based on the info they provided me. Do not use. read more