We purchased an electric Valor fireplace at the Lone Tree Location…read more We spent some time picking it out but didn't need it for about 10 days. Our contractor picked it up for us after the 10 days. He called to let us know that the cost had gone up $500 + tx. A reputable business would have told us that the pricing was going up very soon and suggest, at least, that we buy it at the time we were there. I really feel they knew the prices were going up and should have shared that with us. Very disappointed. Fireplace is very nice and working properly as of this date!

Great service by RJ today in working on my fireplace. He spent a fair amount of time, evaluating…read moreand solving issues related to some low performance. Now, it's working Great!

Excellent job cleaning our 2 fireplaces, we can see through the glass again…read more No sales pitch on anything just did a great job! Friendly guy. Reasonable pricing. We will use again!

After a disheartening experience with another company that was just trying to upsell me, it was…read moresuch a relief to deal with Jordan at 5280 Fireplace Services. Jordan was very professional and pleasant to deal with, he cleaned my chimney and wood burning stove, even moving the stove out of the fireplace that it sat in (something that previous chimney sweeps had never done before). His pricing was reasonable and he was very honest about what I could do versus what I needed to do down the road- contrary to the other guy who told me I needed to do $X, $Y and $Z otherwise I was going to spontaneously combust. Highly recommended and I will definitely be returning to Jordan for any chimney / fireplace needs I have down the road.

I had Mace from CrownUp Pros Chimney Sweep Denver come out to inspect, clean, and repair my…read morefireplace, and I couldn't be happier with the service. He provided a free inspection, clearly explained what he found, and identified only minor cleaning that was needed. He also pointed out that the crown of the fireplace could benefit from resurfacing. Mace did an excellent job resurfacing the crown and walked me through the entire process from start to finish. His professionalism, attention to detail, and clear communication really stood out. As a landlord with over 20 years of experience, I've worked with many service providers, and I can confidently say CrownUp Pros is top-notch. I would absolutely use this company again and highly recommend them to anyone needing chimney or fireplace work.

We had Steven come out from CrownUp Pros and he did an amazing job. Very professional and great to…read morework with. We had requested a fireplace cleaning. The price was reasonable but the service was exceptional!

We had a great experience from start to finish. Sales experience was positive and installation was…read morevery well done with staff checking everything and going above just what was planned.

Do Not Hire - Disrespect, Poor Workmanship, and Broken Promises…read more We hired Fireplace Solutions and Services for a $37,000 fireplace remodel, and the experience was extremely disappointing. Although, in general, the fireplace does look good from afar, as you get closer anyone will notice the inconsistency and lack of workmanship. Especially for a project at this price point. Note: We did use very large format tile (4'x9') but this was communicated to their whole team multiple times. The project finished on time (2 weeks) but was clearly rushed. Our biggest complaint was about the hearth installation. It was the last thing to get done and was rushed leaving uneven and chipped tiles, untooled caulk between the floor and tile, grout haze, and some other minor items. Also, I raised concerns about the original thermostat placement three different times and was told it wouldn't be an issue. It now reads 16 degrees higher than the rest of the room. Although it was moved when they came back that day - see below - it has left a drywall patch that I now need to take care of. The owner (Steve) initially seemed helpful and agreed that all the issues needed fixing. A crew came back but spent just 2 hours doing cosmetic cover-ups. They left a bad drywall patch, didn't recaulk, and left even more grout hazed than the first time. When I followed up, the owner (Steve) completely changed his tone. On the phone, he told me "All you guys do is keep b***hing" and called my wife and I ungrateful. Since then, he's ignored all my calls and texts. I've only asked for partial reimbursement for the bad drywall patch and damaged hardwood floor -- and have heard nothing back. (They damaged the floor by dropping a tile). Now I am left covering these costs and possibly redoing the entire hearth at my own cost. This company showed total disrespect, dishonesty, and poor workmanship for us as clients. I strongly recommend looking elsewhere.

Went to Lehrers a couple of weeks ago and worked with Matt. He is incredibly knowledgeable and…read morepatient. He took the time to talk about many options. Very helpful!! Thank you!

We have purchased 2 fireplaces from Lehrer over the past 15 years and continue to have great…read moreexperiences with them. Their customer service is exceptional. We highly recommend doing business with them.

If you want an overpriced tub that they will deliver with a half ass effort then this is your…read moreplace! After damaging our deck during the delivery in multiple areas, they told us to not worry it would all be taken care of. They have given nothing but the runaround. After calling multiple times and being passed to other employees we were offered store credit for some chemicals. Why would I voluntarily put more money into a business that treats customers this way? Do yourself a favor and get a spa somewhere else!

We've always had great service and response from this location for all of our hot tub and fireplace…read moreneeds over the last 10 years. Most recently, went in to buy parts as our temperature wasn't holding. Lee was so helpful with getting us what we needed and the service line called the next day to check on the situation and advised on next steps if the sensors didn't resolve the problem. Really helpful people associated with this location. Always appreciate their quick response and helpfulness.

Absolutely Horrible Experience with Marty at IHT…read more We recently purchased a Hot Springs hot tub from IHT and, while we absolutely love the tub itself, our experience with Marty was nothing short of a nightmare from start to finish. A close friend of mine sells Hot Springs tubs and had helped us narrow down the exact model we wanted, so we walked in as an extremely easy sale. Unfortunately, Marty seemed to take that as a license to stop trying. He made it very clear from the beginning that customer service was not a priority. After negotiating and agreeing on a price, Marty insisted that we drive through a snowstorm with summer tires to deliver a physical check that day, claiming it was the only way to lock in the price. We later learned that was completely false when the store called to take final payment--over the phone, via credit card, with no issues or added fees. Post-purchase, Marty continued to drop the ball. He was consistently rude, condescending, and disorganized. He referred to me by the wrong name multiple times, even after I corrected him. He also scheduled our orientation, then canceled it the night before at 9 PM via text--saying his grandchild was sick and he needed the day off. I responded understandingly, expressing concern, but also letting him know how unprofessional that was. He never responded. The next morning, I called the store to follow up--only to have Marty answer the phone. When I asked why he was at work after canceling our appointment to supposedly care for his grandchild, he became defensive and rude instead of owning up to the situation or apologizing. When I expressed how upset I was about the entire experience and the promises he hadn't followed through on, he cut me off and started aggressively questioning what he hadn't delivered on. For an $18,000 purchase, I expected far better treatment--especially from a sales rep earning commission. Marty was dismissive, unprofessional, and made an exciting purchase stressful and frustrating. If you go to IHT and Marty is the rep who greets you, RUN the other direction!! I truly don't know how he's still employed there. Again--the tub itself is fantastic. But the experience getting there, thanks to Marty, was absolutely awful.

Marty Norman is an incredible sales agent for helping locate the perfect hot tub for your needs. He…read moretreated my husband and I as if we were his best friends. Marty came to our house multiple times for tub measurements and he always quickly responded to our phone calls and pleas for help. We wanted a hot tub that could go in our basement- not an easy task. In fact, previous dealers had told us it was not possible. With perserverance and Marty's expertise, the perfect hot tub, the Caldera Kauai, was found. Marty helped develop the plan to get it into our basement. We have been using our hot tub every morning for the last six months and could not be happier with it. Marty is trust worthy, knowledgeable and provides excellent service. I highly recommend him for your hot tub needs.

Could not be more pleased !!! Fireplace looks brand new. Nate was on time and did not make a messread more

Nate was great! We were able to schedule an appointment quickly, and he came out and did a really…read morestellar job. Communication was great. It was priced reasonably, and he gave me a lot of information as well. Our fireplace looks like new! I'll definitely be calling him again.