I Love the whole staff at the Homewood location they are always positive Happy smiling kind helpful…read moreand professional! Jasmyn and Marcus ROCK!!! They got me in and out and I left with a smile on my face!!! Thanks Jasmyn and Marcus

I came here to get an oil leak fixed earlier this year and they got the job done. They identified…read morethe issue while I was getting an oil change and even followed up with me a few weeks later about it. Very appreciative!

Thank you CHARLIE! Great service, friendly staff and little wait time. My perspective on car…read morediagnostics and repairs is restored. I will definitely be back if I need my car checked out again.

Horrible experience both times I've been here. They lost my keys the first time and the most recent…read moretime they charged me for nothing and when I got my car back the whole thing was locked up and would not start. Do NOT take your car here. Would give zero stars if I could.

As a woman or man it's natural to feel nervous about entering a mechanic shop saying " I don't…read moreknow the problem, but I need help." Whether you are at Rob'e man's Asian, or European vehicles you can feel safe knowing whatever the issue, it will be diagnosed, an estimate will be provided, you will receive a call explaining in detail the repair needed before repairs are began. No up sale repairs. Just the facts. People who treat you, how you want to be treated. Repairs that are repaired correctly for a fair price

My car isn't fresh off the assembly line, so she doesn't have all the latest bells and whistles…read morethat newer models boast. That said, the service managers are always pleasant and happy to walk me through what work is needed. The services are consistently handled thoroughly and professionally, which gives me real peace of mind.

May be a chain but felt like the neighborhood shop where you know the owner, head mechanic, and…read moretreated as a family friend. Diagnosed the problem, fixed it, and answered my questions by making recommendations that would SAVE me money instead of just doing something that was only aesthetic on a car that I'm going to trade in sooner than later. They even let me know that my front wheel was slightly bent so rotated it with the back wheel since my car is front wheel drive. Did this without charging me. Also, the owner himself drove me home when I dropped off my car, so I didn't have to take an Uber. Long story short, I trust these guys and would not hesitate to go back to them for anything and feel confident they will not try and upsell me on frivolous things just to make a buck.

They suck. My car drives worse than it did when I brought it there. Also on three separate…read moreoccasions, they left my car greasy and filthy. Absolutely FILTHY. I'm so disappointed. They also have quite a bit of turnover.

Really patient and kind! Very helpful explaining an issue…read morewith my car to me. It's hard to find people who are honest with you in an auto shop. Great place in BHM!

Wonderful service On time…read morePolite Careful Honest There when we needed them. I will use them again. Thank you so much for helping us.

I came to Firestone on a Wednesday evening to get a quote for some tires. Anthony is the gentleman…read morethat helped me. He gave me the good/better/best options and informed me of a tire sale that was starting the following day. I appreciated that info as who wants to spend any more money on car maintenance than we have to? I scheduled my work for Saturday morning at 10. When I arrived to check in promptly at 10, the lobby was already full of people waiting for their vehicles maintenance. There is a tv and several chairs to sit out the wait. However, unlike many other car maintenance shops, the waiting area is not separate from the main lobby. That being said, those waiting can hear all your business, including your phone number when they verify that. I was leaving my vehicle and coming back once the work was complete. (I highly recommend this) I was only getting two new tires replaced and they do an alignment check while they're at it. I returned to the shop at 11:40 (I had not been called but figured they couldn't be too much longer) and they had JUST put my car on the lift. It was 1:00 before I was out of there. There were lots of others waiting on their vehicles for extended periods of time. At one point, we only saw one gentleman working in the shop, going from car to car. (May have been lunchtime for the others, given the time) Andrew is the gentleman that helped us check in and out the day of the work. When I suggested putting the new tires on the front and rotating the ones currently on the front to the back, he educated me on why I may want to have the new ones on the back. He did it in a way that was respectful and I appreciated that. He was friendly and pleasant. He didn't pressure me to do the alignment once I declined which, again, I appreciated. I paid $480 for two of their "better" tires, with installation. Overall, it was a decent experience. I would definitely recommend working on more staffing and/or coordinating the appointments better so that the appointments mean something. Waiting for three hours for two tires is a bit frustrating.

I came to this location to get a tire plugged, they told me there was a 45min to an hour wait. I…read moregot there at 12:30pm and it is now 3:09pm and they are just now taking my truck back. They let two cars which came after me go before me (NO APPOINTMENT). One of the vehicles that went before me was towed in from the side of the freeway (BMW). When I brought this to their attention they said "let me check" and never came back with an answer. I will NEVER bring my vehicle back to this shop.

Jordan helped me today with a rear turn signal bulb replacement. Service was very quick and went…read moresmooth. Jordan was helpful and friendly.

This is the easiest place to get an oil change. Drive up, stay in your car, and they're finished…read morewithin minutes. The staff is friendly and helpful, and they never try to sell you on things you don't need like other places. If you like fast and easy oil change this is the place to go

Very prompt service. Polite staff. The gentleman that helped me was named Justin or Jordan maybe?…read moreHis initials are JS according to the receipt. I wish I could remember because he was excellent. He answered my questions, didn't rush me, spoke to me in a polite manner and did a great job. I asked if there was a discount for state employees and he said there wasn't but could give me a $5 discount anyway. I really appreciated that! I definitely recommend this location for an oil change.

Great service, went around lunch time so service was a little backed up. But once it was my turn my…read morevehicle received excellent care. Staff very professional and answered all my questions regarding condition of my car. I'm from out of town , didn't expect this level of local service.

amazing professional and in your driveway. what more could you ask for! Steven is extreemly…read morequalified.

Prompt and professional and I will use them again. He provided excellent service his work was…read moreexcellent and he looked my vehicle over to make sure that there were no more issues. I will use him again.

Went in last Saturday to change my oil. Mechanic requested I flush my coolant, transmission fluid,…read moreand brake fluid. Went ahead a paid a whopping $270+, so that they could take care of my vehicle (check levels, tire pressure etc). As I'm typically in Birmingham on the weekends and have a place on Beacon Parkway, this would be the most convenient place for me. Monday morning I had to travel back to Atlanta for work, when on I-20 my engine overheated and my low tire pressure light came on. Naturally I stopped at the nearest gas station and noticed I had no coolant in my radiator. A little agitated I bought enough coolant to fill my car up, but couldn't fill up my tires due to having given a homeless guy my change. Later that day, I called the local store that helped me and told them what had happened and they were really nice. Thinking, this was a simple mistake, I carried on. Early Tuesday morning, my engine overheated again. As I pulled over I could notice that coolant was leaking from my car. So to sum it up, paid for a $270+ oil change, brake fluid flush, a now have a messed up radiator and low tire pressure. Feel like I was taken advantage of, and not very happy right now. Note: I've increased my rating since posting the above review. After showing up at another stop, we found out that the plug that drained my radiator wasn't put back on correctly. The other shop promptly fixed the issue, and didn't charge me anything. I'm glad they were able to solve the problem. Thank you for reaching out, I appreciate having Rick reach out to me about the issue.

Left service light on, didn't rotate tires etc. Didn't do all that was offered on highest priced…read moreoil change in which I paid. Manager refused to acknowledge. (Forestdale location)