The Doctor is very informative. He seems to care about my son's situation. Everybody's very kind in…read morethe office and the understanding and importance of the type of care. My son needs is being handled with the right amount of courtesy.

The experience at the office was good and the doctors were amazing…read more However when you pay, they just give you a receipt. Then when you try to get your money back from your FSA/HSA, they want to see what was done, your name, date of service, etc. The Pacific Eye Institute which does internal billing sends you a Ledger Detail and then an Itemized Statement of Charges with no information except for the billing codes for the work done. The Bank does not work with medical billing codes so this has been a 7 call nightmare and multiple emails. Also, I had earlier asked to speak with a supervisor and the gentlemen I was speaking with in the billing department said this supervisor was not available all day. On the final call, the lady in the billing company sent me to the supervisor that was available - the same person one person said was unavailable. The billing department at this company is a NIGHTMARE!

Dr. Nayer did a fantastic job with the surgery on both my eyes. All office appointments were very…read moreproductive and the office staff made me feel very comfortable. I highly recommend Dr. Nayer and Azul Vision

I needed to be seen by an Oculoplastics doctor which was Doctor Warner out in upland. Which is…read morelitterally an hour plus away. I arrived at 9:23 am signed in and waited to be called somewhere around my appointment time which was 10 am, Boy was I wrong I walked up to the receptionist and asked when will I be called? I mentioned an hour had passed and everyone who singed in after me had already came and went. After 2 hours I was livid and I still waited due to the fact I needed to see why my left eye was blinking so frequently. I walked up to the receptionist once again I mentioned I have officially waited two and a half hours to be seen. She finally said I was next wow. I finally got to see Doctor Warner and my visit was like 10 minutes after waiting two hours and a half to be told I need eye drops. There is plenty parking in the plaza I read reviews regarding Azul Vision I should have listened.

Nice office awesome staff and great doctor. Office ran efficiently along with friendly patient…read morecare. I'm glad I chose Claremont eye associates to handle my complex cataracts and astigmatism surgery. Dr. Anil and his staff did a good job and I'm grateful to be under their care.

I was a longtime patient of this facility, and the doctors seem caring. I just can't take their…read morefront office people any more. No matter how much pain I am in, I get offered appointments that are months out. The front office people are rude. They are very young. I even mentioned this to one of the doctors and he said she was a college student, as if that somehow made it okay. What good is a doctor if you cannot get in to see him? I am going elsewhere. Maybe they will upgrade their front office staff before more patients leave.

Expect to wait 4 or more hours even with an appointment. They give you a 15 minute grace period but…read moredo not honor it. Came in for an appointment at 12pm. I arrived 7 mins late which would be part of the grace period. There was a line with about 6 people in front of me waiting to be checked in and one receptionist. I waited 17 mins to get checked in. Then the receptionist says, I am late to checking in when I arrived at 12:07 and waited for 17 mins in line and there's a 15 minute grace period. She gave me another appointment time for 2 hours later. They need to define what they consider "grace period" in the text reminders and voicemails they send you or they shouldn't add it in the first place. The doctors we have seen have been nice and great. But receptionists need more training and better attitudes. It's also very hot in the waiting room and not enough space for people to wait in there. Everyone mostly waits in their cars. For a children's "institute" they need to make some changes.

The doctors are friendly, but the waiting is too long. They only have one staff member in the…read moremorning, dealing with all the patients. Also, the office is freezing, and they don't have enough chairs for all the children. The waiting period is too long--it takes like two to 3 hours for the whole process, if not more. Also, when you try to schedule or reschedule the appointment, The don't answer the phone--it takes 30 minutes or more for them to answer, and they're pretty rude on the phone. They might make you wait even longer after they answer, and once you finally talk to someone, they transfer you to another person who never calls you back or answers. It's just crazy. Scheduling processnis need big improvment. I do not recommend this place just for that reason.

Dr Ching was my main doctor but the business wouldn't take Optum anymore. I call every so often and…read morestill no. So disappointing. I trust the eye doctors there.

I have been going to Dr. Ching now for about 3 years. She has performed laser eye surgery on both…read moreeyes to lessen pressure. I have glaucoma. I will soon have cataract surgery and am not worried at all. I know I am in good hands.

I must write this review to commend the staff of Pacific Eye Institute. While they are very popular…read moreand booked up far in advance, they were understanding of my situation and was able to squeeze me in sooner than my scheduled appointment. My eye was giving me increasingly persistent problems and i wrote them a message through their website and they got right back to me with a solution. Couldn't ask for more. I am truly grateful to find a clinic which really cares about customer service and the needs of their patients. Thanks Again!

Dr. Fabricant performed the ICL surgery to both of my eyes nearly 8 years ago and it was amazing…read morethen and it is still amazing. Prior to the procedure I had a -11.75 and now I have nearly 20/20 vision. After the procedure I could see color more brightly. It was life changing. So thankful for him. I can really say, I was once legally blind, but now I see!!!

I had a consultation early Thursday, was able to get in for pre-op same day, and had surgery the…read morenext day! Absolutely unheard of, and if I had to guess, luck of timing! I was expecting to be scheduled a few weeks out, but glad I had the luck of the draw (i guess) lol. Fabulous staff, awesome doctor, Dr Pirnazar did my surgery and throughout, informed what was happening next, and what was to be expected. It made the understanding so easy, and kept me at peace. I'm now a ~week post-op, and very happy with the results. I have slight glare when looking at lights, but that can be expected. I'm following the drops as prescribed, and can notice every day improvement. I'm very happy with my decision, and would recommend it to anyone in fear, and anyone who's even remotely considered it, I held off for too long,. I opted for contoura which happens to be the latest and most advanced tech.

Oh this place. Beware of the billing and medical nightmare you will have with this place. I…read morereceived bills for which my insurance had processed and sent me EOBs with member rates. The company/billing denied receiving EOBs from my insurance. I explained we paid copays and I am being billed non member rates and that these claims need to go to the secondary payor as well. They didn't have record of my copays, and denied getting EOBs. So, I emailed my EOBs over, my credit card receipts and they said they couldn't open the files (who can't open a PDF). So I sent them again and as screenshots, they denied receiving them. I sent my EOBs to the email they provided me 5 times. They said fax them (who faxes stuff in 2026?), so I went to my local FedEx, faxed them, they denied receiving them. After over a month of this, and even Aetna calling them (with me on the line), they continued to send me bills with non adjusted balances. I filed a complaint with the BBB. Two weeks later I get a call from someone named Melanie. She said she has "found" my EOBs and will work to get these all resolved and submitted claims to the secondary payor. She gave me her number to call her if I had any other issues with getting my refunds. This was back in December. It is now end of February and my primary insurance (Aetna) and my secondary insurance have paid these claims in full. I am owed a refund of my copays that I paid in the office. I called billing, they said they don't process refunds. I called the office, they said contact the business department but they don't have a number to give me, billing will have this. I called billing again, they said we can't give you a number, call the office again. I've left messages, asked for call backs, no one is calling me back. I called the number Melanie gave me and it goes to a visa call center. What in the world is wrong with the place!?? I have gotten no where. The doctor (Eric Areiter) wasn't even that great, my husband saw him a few times with no results, would have his appointment cancelled or passed onto an NP or PA and we have since gone somewhere else and have had his issues resolved. This place is awful. My billing issues are still not resolved.

Love this place! Every staff member and Dr. Blanton were amazing, and very professional. Worked…read morearound our schedule and were incredibly accommodating. Eyes fixed! FIVE Stars! A+++. We came all the way from Mexico and don't regret it at all. Thanks Team.

Very professional friendly environment. Dr. Nicolas Biro and staff are great. Dr. Biro is patient…read moreand listen to your concerns.