So far from what I hear about this place it's a horrible place to be in the staff is awful and…read morelazy. My friends husband died there for being neglected and left without being cared for. She would come in the morning or anytime of the day and he would be wet from urine his bed would be soiled and soaked. Disgusting . The food always cold . My neighbor is there now and he almost died from negligence. Friends went to see him and noticed he was not himself they advised the head nurse he needed antibiotics or something but she said he was fine. That night around 11 o'clock they called his daughter to say he was transferred to the hospital in icu where he almost died because they should have listened to the friends earlier. He was given antibiotics through IV fluids. Now he's back to normal. I don't trust this place don't put your family members here. I would not give any Star of if I could get away with it.

My father was admitted to this nursing facility for physical therapy after a leg amputation -- a…read moresituation where my family and I fully expected him to recover and come back home. Instead, he passed away here on October 1, 2025, at only 48 years old. Our family is devastated by the neglect and complete lack of compassion we witnessed from this facility. On the day he died, painters entered his room and asked patients to leave so they could paint, which led to my father falling. Shortly after, my mother--not the nursing staff--was the one who found him deceased. When she ran to alert the nurses, they did not act urgently. Instead, someone asked, "Who is the patient?" -- which is completely unacceptable in a full code situation. During the code, it became clear that the staff was unprepared and unequipped to handle a true emergency. They did not have a stethoscope or an Ambu bag kit available to properly perform CPR -- an absolutely shocking and unacceptable failure in basic medical protocol. When we went into his room afterward, we found my father's medications left sitting on his bedside table, including a pain medication that nurses are required to watch their patients take. This makes it clear that nurse Samantha did not even attempt to wake my father to ensure he took his medication. He may have already been coding at that time -- a heartbreaking example of the neglect he suffered. While we were being told that the staff had "done everything they could" for my dad, a group of CNA students stood nearby just staring at us, watching for our reaction. It was deeply inappropriate and incredibly insensitive -- no grieving family should ever be made to feel like they're being observed in their most vulnerable moment. To make matters worse, no condolences or compassion were offered. The nurse on duty, Samantha, displayed a shocking lack of empathy and professionalism after the incident. The charge nurse was equally unprofessional, offering not a single word to my mother or our family during this horrific moment. There is so much more I have not listed, because it pains me deeply that this traumatizing day even happened to my father -- and at a place that was supposed to care for him. Out of all places, we never imagined this level of neglect could come from a nursing facility. According to the California Department of Public Health, this facility received two citations related to my father's case: (1) medication compliance and (2) failure to report an unusual occurrence -- a serious citation that reflects noncompliance with state health and safety regulations. Unfortunately for this facility, my family and I, who work in the medical field, immediately recognized the events that day as major red flags. We trusted this facility with my father's care, and instead we experienced poor communication, substandard care, and a lack of compassion. Do better. I hope this facility knows that my family and I are not going to just sweep this under the rug. No family should ever have to go through what we did. I would NOT recommend sending your loved one to this facility.

I highly recommend this facility , their staff is awesome! The staff is caring and really take…read morecare of their patients around the clock . My sister was a patient at the facility , she is disabled and has never been away from home . When she first got there she wanted us there with her 24 /7 , but the staff won her over and she became part of their tribe . She was very well taken care of by Rawheem J and Jean, her nurses. The physical therapy department, the CNA 's that work so hard with a big smile on their faces , the Activity staff . Thank you so much all of you for your awesome work .

My father was here and he received the best care possible. The nurses are amazing, the CNA are very…read moreattentive and they all knew him by name. We couldn't have asked for a better place to have given him the care he needed to get back on his feet.

My family & I have been coming here for a few years now. We Love Dr. Sorensen and his staff, always…read morefriendly and welcoming quick too. My husband started seeing him when his Sciatica was really bad. He went from seeing a chiropractor 2x a month to maybe 4-5x a year! Our kids started seeing Dr. Flores (Dr. Sorensen was on vacation) she is GREAT! All of our kids are in sports and I Love the fact that she talks with them to help them so they help themselves by preventing sports injuries. We learned she isn't there anymore, I know wherever she goes next she will be amazing, they will be lucky to have her.

I was in a pretty rough car accident 2/9/21, a driver ran a stop sign and hit me while I was…read moretraveling about 50 mph in the country and that force pushed me into a semi. I was recommended to to Dr. Sorensen for treatment. The X-rays showed he and I both had our work cut up for us. I saw him 3 times a week for about a month and during the healing process down to 2 times a week and so forth. I couldn't ask for a more knowledgeable professional to treat my situation. He is knowledgeable, personable and very talented at what he does. He has surrounded himself with a stellar office staff that knows us by name and handles everything seamlessly!!! Super excited that I'm able to return to normal everyday life!!!

Aunt was there for a few years until the end of her life…read more The staff has always been helpful and kind to my mil & husband & i when visiting except for once. They even let us bring in our pups to see her because my aunt loved our dog, as long as they were vaccinated which they were because we belonged to a dog park that requires them. The other residents really enjoyed our dogs as well. The one time that they were kinda rude was the day my aunt passed away. She already crossed to the other side, but we were all in there to say our goodbyes. It was extremely hot in the room so I had to step out a few times. One of the times I stepped out, it was a young man I had never met before demand rudely why I was out in the hallway several times. He was working at the desk right across the room so I figured he would have known that the patient across from his desk had passed. I explained to him that our family member had passed, but it was extremely hot in the room which he did finally turn his attitude around for. I've had nothing, but pleasant experiences here while visiting except for with this person.

My mom had to stay here for 3 months recovering from a broken leg, she is 91 and has the beginnings…read moreof dementia. The staff was very kind, patient and helpful, I can't express how grateful I am for the way she was treated. Everyone was compassionate and caring, thank you Westgate staff, you guys are amazing!

Fantastic service. I have shoulder pain and they told me what to do to strengthen it and it has…read moreimproved immensely.

Great Customer Service. Love the facility and would highly recommend to all friends and family…read more Everyone makes you feel welcome and the Physical Therapist who attend to me was awesome and understood all my concerns. Staff is Great. Great Job ?

This place is so cute when you walk in. Well kept and clean. Staff is very nice…read more I just wish they were in Fresno. I have had both carol and Rebecca and have been happy with the services for both. Coming up due for some more and realized I hadn't left a review yet.

Amazing personalized care with 100% great result! Offering…read moreeverything you might want and more. Super friendly staff.

Everyone on the staff here is so kind and eager to help. The place is spotless and runs very…read moresmoothly. I'd happily tell my friends or family to consider this facility because they'd be in good hands.

Facility is a clean and and inviting!…read more Staff are attentive to needs and concerns. My grands was very happy here and loves the community. Having a full time care center near her family made it easy for lots of visits too! She was here for a short time but enjoyed the rehab care services that helped her transition home. thank you kings nursing!!

This is a great place for your loved one to come and rehabilitate. The caretakers there are very…read morenice and helpful.

Helpful, courteous, and friendly, although some of the nursing staff could provide more genuine…read morecare and not act like it's just a paycheck.