I met Rob after I emailed him to get my new engagement ring resized. He was very quick to respond and the price was more than fair so I came in. He took a look at the ring and told me he didn't believe the sapphire was real. I had my suspicions because I noticed a small scratch in it so I wasn't completely shocked but my fiancé definitely was. He had a few other jewelers take a look at it and they all agreed it was fake/glass. We had the rock tested to be sure, and of course, it was fake. Fast forward to a few months later (after everything got settled with the fake terrible jeweler), I asked Rob if he could source some sapphires to make us a new engagement ring. He was on it! Two days later he showed us about 10-12 sapphires and a couple days after that we went in to take a look, find a setting etc. The sapphires were all beautiful, we found the most lovely, unique, perfect setting and Rob was able to set the stone, engrave it, and add both of our birthstones in the inside of the ring (his idea and sweet touch) in literally 3 days. Communication was always super easy and quick (complete opposite of the fake jeweler). I couldn't have asked for a better experience especially after the nightmare we went through with the last jeweler. Highly recommended! Thank you Rob for making us the most perfect engagement ring! read more

Robert Lance Jewelers - New engagement ring! - Jewelry Near Me - Philadelphia, Pennsylvania

Great experience working with Robert Lance Jewelers. My wife and I needed our wedding rings resized. I also wanted to change the shape of my wedding band. Mr. Lance was very helpful and professional. He beautifully changed the shape of my wedding band which has a bark texture -- it's seemless and perfect. He also repaired a previous clumsy resizing job on my engagement ring. The repairs were extremely reasonable. I would not hesitate to send friends or family to this business. (They are also friendly to gay/lesbian couples if anyone cares about that.) read more

We stopped in at Robert Lance initially to just do some window shopping and to see what type of rings my girlfriend liked. Robert spent hours educating us about diamonds and was patient in showing us many different styles of rings and diamonds without ever giving us a hard sell or ever feeling rushed - even though other customers were stopping in and needed assistance while we were there. In the end we found a ring that was perfect and at a fair price and couldn't be happier. read more

Robert Lance Jewelers - Jewelry Near Me - Philadelphia, Pennsylvania

Robert is absolutely incredible. Words can not describe how grateful I am to have a jeweler like him. He cares about his customers and the work that he does. He'll spend hours with you just to make sure you get EXACTLY what you what. My husband got my engagement ring custom made here. Apparently they spent months designing it, but it was worth every second because I love it. So many people have asked me where my ring is from because they love it too! Robert also created both our wedding bands, earrings for my mother in law, and a diamond necklace for me. He worked with us on every step. Everything comes out looking better than the pictures I show him. Everyone at Robert Lance is fantastic. I wouldn't go anywhere else when it comes to jewelry. read more

Robert Lance Jewelers - The most perfect diamond ring - Jewelry Near Me - Philadelphia, Pennsylvania

I love Robert Lance! I walked into his store as an ordinary customer, searching for wedding bands for my now husband and myself, and walked out feeling like a new Robert Lance family member, with the most exquisite customized wedding band for myself, and a very cool, trendy black tungsten one for my husband, and he even threw in a free matching black mini silicone one for my 5 year old son. His prices beat the many other places that I had researched, and he produced exactly what I had in my mind for my ring. He even figured out a way to make it cheaper for me while still delivering the highest quality end result. I couldn't be any more thrilled with the entire transaction. I'll never go to any other jeweler ever again! Robert is an outstanding, knowledgeable, personable, generous, and an overall amazing gentleman. I'm so grateful and appreciative to have made such a wonderful connection. I highly recommend visiting Robert for all of your jewelry needs, he's the BEST!!! read more

Robert Lance Jewelers - Jewelry Near Me - Philadelphia, Pennsylvania

Absolutely fantastic place! I went in for a ring appraisal (insurance) and left with so much more! Everyone was very kind, knowledgeable and eager to share the knowledge. I am recently engaged and knew nothing of diamonds. I got a crash course and now feel like a pro, and with this crash course, I understand the appraisal from top to bottom. They also cleaned not just my engagement ring but also the other rings I was wearing! Also, my ring needed a little repair and they did it in two seconds flat right in front of me. Long story short, if you need a jeweler who's in your corner and not just out to make a buck, this is your guy. read more

I have taken jewelry to Robert Lance Jewelers to be repaired twice and both times I was very pleased by how friendly, knowledgeable, and reasonably priced they are! On both visits, Robert offered to clean the other jewelry I was wearing for free and now my rings sparkle! In addition, he was very helpful in suggesting jewelry insurance and even did a free appraisal! These guys are great. read more

Needed a ring cleaned quick for a wedding. Extremely professional and nice. 5 stars. Thanks guys!

I truly wish I could give Robert Lance 10 stars. I can't begin to tell you how impressed I am with the service and quality of his work. He went over and beyond the expectations I had from him and I can't stress how honest he was. I will try to keep this review short, but the bottom line is that I would recommend Robert Lance to all of my closest friends and family. I will be returning for future purchasing. My fiancé and I were originally set out to look for wedding bands. My fiancé is so thrilled with this band, he wants to wear it now (and we not married yet). Prior to him finding this ring, he wanted nothing to do with wearing a ring. Robert Lance had an extensive ring selection and if he didn't have it on hand, he will customize it to your liking...which is where my new engagement ring came in. =) We weren't specifically looking for a new engagement ring, but mine was a family ring. We were in another store which priced my current ring at only a third of the price we paid for it! Robert Lance paid us a respectable value plus made me a necklace with the diamond because it had sentimental value to us. He didn't have to do this...but he knew the sentimental value is priceless and it allowed us to keep something sentimental yet get something we liked more. He didn't have do this, but he went over and beyond. He is an upstanding man who sincerely cares about the happiness of his customers. He customized my engagement ring and I am beside myself how he was able to bring my vision to life and make it even more beautiful than I could imagine. Robert - I can't stress enough how much I LOVE the ring and how much I appreciate all you have done for us. Thank you! The ring is ABSOLUTELY BEAUTIFUL. I will be in soon for more shopping! Brian and I had so much fun in your shop too! read more

I just had my ring resized here. The folks were super friendly and professional, and showed me my diamond on the microscope so I could verify the stone. My ring was resized very quickly and fits perfectly. Thanks! read more

Positive experience getting my filigree wedding band repaired. Pricing was reasonable, and the turnaround was just a few days. I really appreciated that the ring stayed "onsite" for the repair to be completed. Will definitely come back here for any future repairs that may be needed. read more

I came into the store on a whim with a number of pieces that I wanted looked at, remounted, cleaned up and sized. Rob's service was excellent and I've been back many times since. I am always treated with respect and care. He provides amazing service along with invaluable education on the items you are purchasing as well as your personal items you are leaving in his care. Roman and Jonathan are friendly, knowledgeable, capable, and a pleasure to work with. I highly recommend Robert Lance Jewelers for jewelry purchases, alterations, and custom work! I have found my jeweler and will go to no one else! read more

By far the most personable, knowledgeable jeweler out there. Through the year I purchased many pieces from Rob. He's always aided me in getting the best quality for the price I wanted to spend. I never feel any pressure. I refer friends, family and associates to him, because he's the best. read more

A high-quality, old-school jeweler. I came in to have my wedding ring set resized. The jeweler expertly resized the rings, polished the bands, re-rhodium-plated the white gold, inspected the setting, and cleaned the ring till it sparkled more brightly than the day I first received it. He also took time to show me how to identify my diamond using the serial number engraved on the girdle. All for a very fair price. The jeweler clearly loves his work and pleasing his customers. Highly recommend. read more

Stopped in to see if I could get a few pieces of jewelry appraised and received so much more! Rob treated me like he had known me for years and was extremely knowledgeable, trustworthy and professional. Provided excellent service and left with all of my jewelry looking brand new! Will be back to shop more soon :) read more

If you plan to get engaged you have to contact Robert, he made the process so easy and seamless. I can not recommend enough!

I purchased an item from Robert online and WOW, WOW WOW WOW, Robert blew me away with the price, quality and amazing customer service. There needs to be a special place for people like Robert who knock it out of the part. I can't wait to do business with him in the future, there is no way I will work with anyone else. Even though I don't live in the area I can tell he is one of the best (if not the) best in the business. I was expecting an 8 or 9 out of 10 and Robert gave me a 10+. Thank you Robert, I have never met you or visited your shop but you made me so happy - you rock! read more

We were in the area for a friend's wedding, and stopped in the shop so that the groom could say hello and thank Robert for all his help with the engagement and wedding rings. Robert immediately asked if my husband and I wanted our rings cleaned, and he made them look brand new! He also suggested some upgrades on my ring for the future. We were so impressed by his work and made sure we took a business card with us. I am looking forward to making those upgrades in the next two years, and I will definitely be coming back to Robert. Thank you for such excellent, friendly service! read more

I had some jewelry that I wanted looked at/appraised as I had no idea what I really had, if it was worth insuring, etc. Rob was great- he took the time to explain to me what he was looking for, what made my pieces unique, how the appraisal and potential insurance would work.. and I left there with the jewelry much shinier and cleaner than it's been in years! I plan on returning. read more

Robert is the best! I stumbled across this jeweler on Jewelers Row a few years back when I was looking for someone to set a stone for me in sterling silver (the stone was inexpensive but had sentimental value). After being turned away by at least 3 other shops on Jewelers Row (very few would even speak with me as soon as I mentioned the word silver!), Robert was kind and more than willing to create a sterling silver ring for my stone. He took the time to listen to what I wanted, and he didn't treat me with any less care just because I was only getting a $20 sterling silver ring made. A few years later I had him create a custom platinum diamond band to go with my antique wedding ring set. The ring turned out exactly like what I wanted and he even hand engraved the sides of the band to match a pattern on a bracelet I wore at my wedding (his idea!). Not only is the ring beautiful but he gave me an outrageously good price. There is no way I would have been able to find a ring even remotely like that online for the price he gave me and it was 100% custom made! I already have another ring in mind that I am planning on having him make for me. Robert offers a range of items and custom designs from inexpensive to high end and is so nice to his customers. I would recommend him to anyone! read more

Rob, like Jodi's post before mine, deserves 10 stars. He truly knows what his customers want and makes anything happen. He is by far one of the best if not the best jeweler on jewelers row. He and his team are great to work with and the store doesn't have a heavy sales pressure atmosphere. Though the store front is smaller then most around, his services far exceed those around. He has made three custom pieces for our wedding thus far and every one is perfect in every way, including the price. I highly recommend that any one looking for any jewelry to see what Rob has to offer. read more

Completely, and irrefutably, ripped off. I was sold a flawed diamond, and misguided throughout the entire process. I was told the diamond was flawless, and wasted $5k. My fiance noticed immediately. DO NOT BUY FROM THIS DEALER. read more

In a day & age where huge billboard signs advertise the 'bigger' jewelry stores, ur doing yourself a disservice if u overlook the lil 'mom & pop' stores that have been on Jeweler's Row for nearly 50 years. They've lasted this long for a reason. Robert Lance Jewelers is an AMAZING father/son family business that's been in business for decades. Robert knows every customer's name when they walk in the door (he EARNS their repeat business for a reason.) The storefront itself may not have all the 'glitz and glam' that the bigger mass production stores have but don't judge a book by it's cover. Robert is an expert jeweler who is often consulted as the aficionado in the industry. All of the celebs go to him too. And anyone who TRULY values the essence of customer service goes to him for sales and repairs. I trust Robert implicitly & appreciate how good he is to his people. He goes above & beyond always. Forget the big billboards that led u to Jeweler's Row & instead go seek out this lil gem where someone will remember who u are & what u like, every time u come back. Trust me, u wont be disappointed! read more

Robert is an artist and a true craftsman. He created the perfect engagement ring for my fiancé. A great place place to do business. I highly recommend his services for anyone looking for custom jewelry. read more

Robert Lance is by far the best jeweler around! His knowledge of jewelry is remarkable and his customer service cannot be beaten! Robert Lance's prices are accommodating and totally reasonable. It is clear that Robert Lance truly loves what he does and cares about his customers. I would never go anywhere else! read more