I took my Giant Schnoodle to them because my normal vet could not refill a critical epilepsy med…read morefor 6 days. He is on a high dosage and going to zero for 4 days would have brought on his death or at best, multiple epileptic seizures. VCA was awesome, they saw him quickly and were able to give him his meds right away. Everyone there was so nice, helpful and compassionate. I'm dealing with stage 4 cancer and they made my life so much easier. I will remember that and will always appreciate their kindness. Their fees were incredibly fair. Doug (my dog) is a knucklehead, but I love his guts. Thanks VCA!!

I cannot speak highly enough of this location. The front staff are so sweet, supportive and caring…read more The techs, nurses, and the veterinarian did an amazing job triaging, diagnosing and caring for my baby girl. The wait times were shorter than what they said, but I still expected to be what they said. We all have emergencies with our fur babies and we expect immediate results but working in the medical field I completely understand prioritization. I also take one of my fur babies here for the cardiologist. Dr. McDonald is amazing experienced and wonderful with him. I highly recommend this place for regular care and emergency care.

I scheduled an appointment today for my other dog and was refused service due to my previous honest…read morereview. Rather than addressing my concerns or attempting to discuss the situation, Dr. Karanveer Mann sent his technician to inform me that "he's not comfortable seeing me." This response is disappointing on multiple levels. First, refusing service to a client for leaving a fair review raises serious questions about how feedback is handled at this practice. Second, the lack of direct communication shows poor customer service and unprofessional conflict resolution. I also believes this demonstrates his character over all. If my previous review contained inaccuracies, I would have welcomed a conversation to address them. I would have even removed the review as part as an agreed resolution. Instead, I was dismissed without any attempt at dialogue. This experience has only reinforced my original concerns about the practice's approach to client relationships. On a personal level - look Dr. Mann, you need to humble yourself and although I might not look like it, I'm sure I earn more money than you as an engineer of 15+ years without the doctorate degree and your attitude that comes along with it. I'm looking forward to establishing a relationship with a new local vet and it's a pity Dr Chahal turned this great business over to you.

My gratitude to Dr.Mann and his wonderful staff, not only saved my companion Leo"s life, but his…read morecompassion and genuine care for our family pets unparalleled, and for that thank you. know that I will always will be grateful , your kindness and care for our family members goes a long way, Thank you again and please continue your journey, we all need more people like you in this world. Leo is wiggling his tail, he knows you are in my thoughts. Sergio Orduna

I would not recommend this hospital. They seem more interested in greed than pet care. They tried…read moreto bill me $250 just for a doctor to return a phone call for advice. Now, they are refusing to refill flea medicine--even though the box doesn't expire until April 2026--insisting on a paid visit first. It feels like they are out to get every dime they can. Avoid this place if you want a vet that actually cares about your pets.

We've been taking our pets to Cotati Small Animal Hospital for years. The staff are just wonderful…read more From routine check-ups for our pets, to emergency situations, they have always been there for us and our furry and feathered family members. They even carry a specialty food for our kitty with IBS!

I highly recommend Country Care Animal Clinic. I have 2…read moreelderly cats who I wasn't sure were ready to cross over and unable to take them into their clinic. Shilo Bath and her assistant came out to my house after 5 and gave both cats an exam. Shilo determined they weren't ready to say goodbye and made a few suggestions to their diet. The end result is I am happy to have every day with them and appreciate the kind and professional care from Shilo and her assistant. They are close in PENNGROVE!

An update from my previous review. Moving on, after leaving Country Care, my sweet kitty cat Abby…read morebecame a patient of Dr Dotti @ VCA Sequoia in Santa Rosa. During her initial exam, I was asked about her medical history. I told her about Shilo @ CC giving me the diagnosis of Crystals causing Abby's weight gain which led to food changes and follow-up visits checking her weight with no help. Anyway, Dr Dotti was shocked and told me "Crystals are in the bladder and have nothing to do with weight gain!" Furthermore she exclaimed in no uncertain terms, "Shilo had NO right to give you that diagnosis since she is not a doctor!" Knowing she and Dr Wood are a team, I knew he had to approve and told her so. Dr, Dotti just shook her head. Moving on, I decided to leave VCA Sequoia this morning due to lack of trust and communication once again! As I move forward, I hope to find a kind and honest Vet to care for my Abby who just turned 14.

Ms Pickles had another appointment for shots, itch. She took it like a champ! She loves Rebecca and…read moreall the nurses. I think she would come just to visit. Ano successful doctor visit! Yay

They are so kind and caring, and give my elder dog the care and attention she needs to keep her…read moregoing. Acupuncture, laser, as well as general vet care. Highly recommend them!

First time visit with a rescue Shih Tzu who has allergy problems. I found them to be very nice and…read morehelpful, taking the time to explain in some detail just what I will be dealing with. I have my fingers crossed they will be able to discover just what is bothering this sweet boy.

So today I went to get my dog checked on and a vaccine. I was early on the vaccine and they told me…read moreafter it was administered that it would not be included in the care plan because it was early. I got them to drop the charge and canceled my care plan. Then I get a call later saying that because my services did not equal the amount I payed in the care plan I owed them more money. They said the care plan is essentially just a payment plan for a set of services. This is NOT what was presented to me and essentially just means that they will make as much money as they can off you. Because if you don't reach the amount the of services equal to the care plan it's not like they refund you the difference! I find this manipulative and gross and not transparent at all! I really liked the staff which makes this suck even more but I wouldn't sign up for the care plan if I were you, it literally can't save you money the way they set it up it's just a financed way to pay for services and will likely make them more money than the services you get. I think this is taking advantage of clients!

Another awesome experience at VCA North Park yesterday…read more I am taking care of someone else's dog for a while and even though he is not their patient, Barbara Crouch went to a lot of trouble to fit us in to their already crowded day at a minute's notice. Dr. Courtney Wong was thorough, kind, inquisitive and patient. She gave us so much time and care. Her assistant, Amy, was kind and caring. Pippin got the care he needed, just when he needed it. That's pretty special given the current shortage of veterinarians. I am most grateful to the VCA North Park team for their kindness and professionalism and their dedication to our pets' welfare.

Wonderful caring staff dedicated to the wellbeing of your pet. Empathetic and sensitive at the end…read morerespecting the loving bond between the two and four legged members of my family.

Dr Leavey is one of the most compassionate wonder doctors you will ever find.read more

Dr. Leavey is great with my dog Diesel. He can be a handfull as he is a cattle dog but Dr. Leavey…read moreis very patient with him and explains everything in detail. She is great!

Can't say enough about this clinic. Our dogs have been treated here all their lives, and every doc…read moreis stellar. Dr. Kristensen has been above and beyond for us lately, reaching out to us consistently to follow-up and consult on a complex and frightening situation. If you want top-shelf care for your pets, this clinic is all that.

This place has a lot of goodwill because of the sign and past vets who have worked here, but after…read moregoing here for over a decade, I'm switching vets. It cost me $564 to have them do two exams on my two cats, one set of shots, and flea medication. This is much higher than any vet I've used in the area. On top of that, this bill is after fending off constant upselling on the part of the vet. She couldn't tell me what was wrong with my elderly cat because, despite a $90+ exam, she needed to do a full panel of blood work to even guess why the cat is acting a little low-energy (he's 17 years old). Despite being unable to diagnose anything with my cat, she suggested I get him a monthly shot that "some people" feel helps elderly animals with arthritis. When she told me that, I watched her write $170 on my chart, as if she was calculating how much money she could get from these shots every month. Also, she said she couldn't tell for sure if the cat has arthritis or not. Likewise, when she learned my younger cat's vaccines were out of date, she told me she would have to start the whole thing over and that I would have to take the cat in AGAIN in 6 weeks for boosters. When I pushed back on this, she dropped it and gave the cat his shots. This isn't the first time she has done this. When my cat had an abscess in the past, she used it as an excuse to send me home with bags of medications, bandages, a cat collar... all for a fairly routine and not serious injury. It truly feels like a car salesman trying to add expensive seat warmers or stereo upgrades I don't want. It makes it so I can't trust anything she says. I was also shamed by this woman. She scolded me repeatedly for letting vaccines lapse and not coming to see her sooner, even though the last few years have been really hard on my family (unemployment, deaths in the family etc) and bringing healthy cats into the vet wasn't a priority. Here I was trying to catch up on the lapse and I was told how negligent I am as a pet owner. She also discovered one of my cats had a flea and acted like it was the most disgusting thing she'd ever seen and told me *three times* how I was going to have to clean my whole house. She was in the middle of telling my how quickly fleas breed before I asked her to please stop. It was way over the top and felt designed to make me feel like a filthy person because the cat had a flea. This is ironic because the office is feeling really dingy these days. There was also a toxic atmosphere between this vet and her underlings, and they passive-aggressively bickered in front of me. The assistant also gripped my cat in such an uncomfortable, harsh way during the exam that I intervened and told her I would hold the cat instead. It wasn't hurting the cat, but it was intrusive and was adding stress to an already upsetting situation for the animal. Overall I think this is a vet to avoid.

Dr. Stephanie is a very caring, gentle and compassionate veterinarian. When our dog needed to…read morecross the Rainbow Bridge, having her come to the house helped make a very difficult day easier to say a gentle and painless goodbye to our fur baby. She thoroughly explained everything that would take place, and didn't rush the process, giving me quiet time with my dog as he drifted away to sleep. Highly recommend this very kind and caring doctor!!

Dr. Stephanie was great. She was upfront with all the costs. When it came time to say goodbye to…read moreour sweet Zoe, Dr. Stephanie was able to come out the next day. She was very professional and compassionate. She explained the process while being empathetic. I would definitely recommend Dr. Stephanie.