I recently had a scare with my 3 year old cat that I adopted a little over a year ago now. He had…read morebeen exhibiting very concerning symptoms of illness. This clinic managed to get me in for a same day appointment. All of the staff were absolutely wonderful, just being there brought me a sense of peace. The staff handled pickles so gentle & loving as if he was their own. My little furry friend made a recovery with some fluids & anti nausea medicine. I will be a client long term here!

Heartless and crude. I cant even talk about my pets last day here and how badly it was handled…read more Seems the doctors holiday weekend was the most important thing, did not care to listen to me about my pets last minutes, plus the part where i got needless attitude from the receptionist upon paying for my pet who had moments earlier bern put to sleep. The entire experience leading up to this was heartless and snarky..focus was on $ . I'd suggest to go anywhere else.

I'm grieving the loss of my 17 year old kitty who I had to put down at Topa Mountain last week, but…read moreI want to take a moment to recognize the dedicated team of staff and doctors who work there. Euthanizing my cat has been one of the most difficult things I've had to do. Everyone who works there was so caring, empathetic and professional. I feel grateful that my cat and I were in such good hands for her last moments. If you're looking for excellent veterinary care, I highly recommend Topa Mountain.

I've been bringing my 17-year-old kitty to this office his whole life. I liked Dr. Fry, but I…read moreabsolutely love Dr. Waikart! She takes the time to sit with you, explain everything thoroughly, and offer all possible options. She shows genuine care and concern every time something is going on with my cat, and she always provides thoughtful guidance and reassurance. When she recently called with test results, she was just as relieved as I was that they were better than expected. I've never been happier with a veterinarian -- Dr. Waikart is the best!

Ojai is lucky to have Dr Bottoms. What an amazing experience. All the office staff and technicians…read moreare super friendly and kind. Shanice took extra time to discuss acupuncture and pain management with us. Dr Bottoms was exceptional! He is experienced, kind, patient and skilled. My dog was super relaxed and compliant. I highly recommend this facility.

Unprofessional the veterinarian guy wouldn't even talk to me after they knocked my dog out to trim…read moreher nails. My dog has never been the same sense like they torture her or something. You have an animal stay away from this place they're terrible.

I have brought my kitties to Dr Bogart and Dr Baley for decades. And my parents as well with all…read moretheir dogs and kitties. I wouldn't take them to anyone else. Very responsive in timely urgencies and appointments are made within a couple weeks. They take the time to understand you and your pets. and they talk you through the process and procedures.

Zero stars. Customer service is atrocious. I had been calling for several days to see if I could…read moremake an appointment for my two month old puppy. Called 8 TIMES today when I just decided to make the 45 minute drive to go ask only to find out they aren't taking new clients. Would've been nice to know o I don't know the 30 times I called before. They wouldn't even trim his nails.

I took my sketchy dog here for a neutering. I found the staff to be so nice. My dog was adopted…read morefrom TJ and has some socialization problems. They quickly realized that and did everything they could to make sure he was comfortable. When we were leaving the nurse made sure the house cat was up and asked the next patient if he could do his paperwork in his car while we leave. She didn't want my dog to get excited and hurt himself. They went above and beyond in my opinion. I drove from Ventura and will every time. I love how it's a small office and they schedule beautifully. There was no wait time, with a scared dog this is a big deal. In response to another review I read, We were asked to wear a mask and I was one short so the nurse got one for us. No big deal.

WORST VET EVER! If you love your pet and also care anything…read morefor yourself, PLEASE go anywhere else but here! Mr. Shouse is unkind and unprofessional. He needs to retire. He can barely give you the time of day. My pet needed quality care, and having just move to the area, I didn't know any better. He mishandled my pets care. His office is outdated. Don't bother wasting your or your pets time there. Please, give heed to the other negative comments. Thankfully, I was able to get my pet to Veterinarians who are, caring & capable. They gave my ailing pet the treatment that was needed, and for that I am very grateful. I have never written a bad review before, but this one I felt I needed to because it was such a bad experience for my pet and me. You kind of expect and actually need some compassion when you bring a sick pet to a vet, but believe me, he had none. If I could rate zero stars, I would.

So... this is a story, we went up to donate supplies and stuff. Like the good husband I agreed to…read more"just take a look at the cats" . Our new baby Dexter glued onto my wife. She held him.... Long story short we took a cat home.... The staff is incredible. The facilities are clean. This is where you should donate! They do such a good job. They are amazing. If you don't have an animal or want a place for money to go to an amazing purpose this is the place

I hate this place. When my cat was young, they refused to spay her because she was "too old". Well,…read moreshe developed mammary cancer. Thank you for murdering my cat. Now that I'm an adult and we've learned a lot more about cats and spaying as a society, I realized they were lying, incompetent, or both. This was back when I was in middle school. I'm 35 now. Based off other reviews, they haven't improved.

They are amazing here. Friendly ! They are so kind. They…read moresaved my bird. Dr Moore is very knowledgeable. The staff is super friendly!! Thank you for caring so much for our pets

So happy to have found an exotic vet close to home. Dr. Moore and her staff were very gentle in…read morehandling my rabbits even when my Lionhead was being very feisty and didn't make it easy of them to examine her. The clinic is very small and you sit on a bench right outside the exam room where you can see the exam and speak through the window. They got me in on time for my appointment and we were finished within 30 min.

It is with a heavy heart to share that this vet Dr. Lucinana Mankel with Animal Medical Clinic…read moreprescribed an antibiotic/Enrofloxacin (Baytril) 136mg dosage suitable for a large dog to my 12.5 lb pet cat. By day 4 he succumbed to acute blindness. How a vet was not alarmed seeing the dosage on the bottle is beyond me. Ophthalmologist verify our cat is completely irreversibly blind due to its toxicity. I've had vets for over 30 years and never had anyone been this gross negligent. Another woman shared on my Nextdoor post that her dog was prescribed antibiotic by this same vet and caused fatal internal bleeding. Fatal. It makes me wonder what kind of vet this woman is. She's only been there since Feb 2023, just a short 3 years. There may be other cases we don't know about. Beware. If you choose them, you should really google info and ask PetMD about the meds/dosage. I did file a complaint with VMB. CA law does not punish vet malpractice unless it's proven to be intentional. VMB is a division of the Department of Consumer Affairs. They will investigate and do have a measure of accountability from citing fines, to further training, to probation, to protocol requirements, to suspension and revoking license. Pet owners need qualified medical professionals treating our pet family members.

Well worth the drive from Santa Barbara. Dr. Mankel was so…read morevery kind and supportive to our old dog Harry, and to us as well. When he suddenly got very sick on Sunday evening, she interrupted her Memorial day weekend to drive to our house and put him gently to sleep, on the floor with the family all around. We had been thinking we would have to take him to some cold animal hospital where we wouldn't know anyone, and where he would have been taken away from us. So very kind and understanding.

I feel it is my responsibility to share my experience with Jessica and Anthony at Puff N Fluff Pet…read moreGrooming because it is truly shocking: When we took our two small poodles (ages 15 and 2) in for grooming, we informed Jessica and Anthony that our 15 year old has very saggy skin around her neck, and that a few months prior she had been cut by the groomer and had needed stitches. About an hour after we dropped them off we received a call from Anthony saying that he believed our dog's previous wound had reopened, and they had no idea how it happened. They made it clear that it must be her old wound, and that it looked like a scab ripped off. They claimed they hadn't even noticed the cut "reopening" until later on, and that she hadn't cried, and it wasn't bleeding. They asked that we come pick her up, and they suggested taking her to the vet. They had not started on our 2 year old, but we gave them permission since we were under the impression that our 15 year old had just reopened her cut, and we did not believe they were at fault at the time. Unfortunately we received a completely different story from the vet. Per her veterinary examination, the cut she incurred at Puff N Fluff was on the OPPOSITE side of her neck and was in fact deeper (full thickness) and longer than her previous cut, so it was a completely fresh, new wound. The vet wanted to sedate her and give her stitches because it was so long and deep, but they gave her staples instead because they didn't want to put a dog of her age and size under anesthesia. Even if they were unaware of cutting her, like they claimed, I would find it even more concerning that they didn't notice inflicting a wound of that caliber. I understand that our 15 year old is very difficult to groom, and I understand that mistakes happen. I understand that any experienced groomer would have issues grooming my dog because of her skin, and this could have happened to anyone. My issue is not with the cut that she incurred from the groom. My issue is that they did not take responsibility for the cut, and had clearly fabricated a story about her injury so we wouldn't know they were at fault. We called to inform them of this discovery, and Jessica offered to pay for the vet visit, which is what we were hoping for. However, then I requested a reimbursement for my 2 year old, and I was incredibly disappointed by their response. We asked for a reimbursement because we no longer felt comfortable having paid them for their service when we were so unclear about what happened to our dog in their care. We felt like they blatantly lied to us after the vet's assessment and insight into the wound. We received quite a bit of pushback on getting our money back for the groom, which I feel shows a complete lack of understanding and accountability for their actions. I was obviously missing a lot of information, and I would NEVER have let them groom her if I knew what had truly happened. We had every right to ask for a refund after the experience we had. Additionally, our 2 year old was incredibly stressed after we picked her up, and her trachea collapsed on and off all day, which has never happened before. Furthermore, Jessica requested that WE write out and sign a statement that declared they reimbursed us for the vet visit and grooming appointment, which we did, but it was honestly insulting after what they did. AlI I was looking for was an apology and for them to be accountable for the cut, but instead they were dishonest, did not take responsibility for anything, deflected blame, and honestly lacked compassion and remorse for the whole incident. I understand this is an incredibly difficult time due to the pandemic, but we felt like they cared more about making money off us than the health of our dog or making amends for what they had done. It is important to note that they did end up reimbursing us for the vet visit and groom; however, they did initially try to shortchange us when we picked up the money, and we did Not receive any form of an apology for Anything. I hope no one has to experience something like this because it is truly heartbreaking for everyone.

Excellent service. We brought in my mom's 13 year old poodle for a cut and they did a superb job -…read moreeven throwing in free teeth cleaning since we were new customers. I'll definitely recommend Puff n Fluff to friends in the Ojai area.

My vet recommended my dog get his teeth professionally cleaned, so I brought my good boy here…read more First of all, the location is pretty easy to miss. It's not located right on Main Street, but right before you hit Main Street, depending on what direction you're coming from. The parking lot is small, but I could find parking easily. Appointments are scheduled weeks out; therefore, arrive on time to avoid losing your spot! A family came late with their two dogs, and Smiling Canines tried to squeeze them between other dogs' appointment times, but it was a hassle for both the family and business. After I filled out and signed some paperwork, the staff immediately took my little dog in to have his teeth cleaned. The whole appointment lasted maybe 30 minutes. They also have a small store pet you can look in while you wait for your dog; otherwise, you can stay in your car or sit in a chair outside. The lady who greeted me was kind, professional, and efficient. The prices are around $185 - $250, depending on what type of cleaning your dog needs. Unfortunately, I paid $250 because I had not kept on my dog's teeth, and he had a lot of tartar buildup. So he will need to come back in another six months for another cleaning, and my good boy deserves the best. Thank you, Smiling Canines, for vastly improving my dog's teeth - and breath!

Such an Awesome option for getting your dog's teeth cleaned! Without anesthesia! Love that they do…read morethis at various locations (we went to the vet location in Thousand Oaks) They did a great job and it literally took all but 30 minutes. Our pup was not traumatized at all. And he was his usual happy self afterwards. Cost was $250 - major inflation! The last time we had his teeth cleaned by them a couple years ago, (went to a couple others in between) it was only $150 I think?. Our pup has terrible plaque issues so we did have him get the anesthesia cleaning, at his vet in 2024 and he needed 9 teeth pulled. :o\ They too (our vet) recommend Smiling Canines! I highly recommend!!