Jeremy from Steve's Plumbing on the Big Island was on time, super friendly and knowledgeable. He…read morestayed for quite awhile to see what was going on with our AC and provided several options to repair or replace. I was very impressed! I am now trying to decide what to do, repair or replace but overall the service was excellent. Even when I first called to schedule an appointment, the person that took my call was very nice, helpful and super organized. Thank you so much!

Good service but their pricing is high compared to other plumbing services. They seem…read moreknowledgeable in providing good work.

In April 2022, 4 years ago, Hilo Air installed 3 mini splits and a used central condenser with…read morewhat we were told was a 10 year warranty in our home for just over $8,000. This April, almost exactly 4 years later, the system was leaking water and not working. Technician came out, said the coil was leaking. Was here for 2 hours. I asked him what we owed. He said Hilo Air would send us a bill, but it should be about $250 to $300. Hilo Air said the condenser was now 5 years old and past warranty because it was used and we needed a new one. For $7,000. The cost about doubled in 4 years! But that price included the service call. OK. When I asked for a separate bill, they said the service call would be about $378. Today, May 7th, I told them we could not afford a new system, we would go without A/C, and to please invoice us for the service call separately. The new invoice showed the service call now cost $403. For 2 hours of the Tech's time. Hilo Air is not the same company it used to be. I cannot recommend Hilo Air due to their ever changing price quotes. I believe they are using any excuse to gouge their customers. In my opinion they cannot be trusted. Do not use.

BEWARE!!! Hilo Air…read moreappears only to care about being paid. Not concerned with actually providing good service. SPOILER: Hilo Air and its technicians/workers along with its owner appear to only care about being paid and are not concerned with providing actual quality service to customers, despite my attempts to communicate the numerous issues to management and the owner. Series of events went as follows: 1. Scheduled a first visit to troubleshoot what the issue is with my AC unit. 2. FIRST visit - technician came out and did some tests and left me with the impression that everything was working and then left. Only to find out a week later that we needed to order a part. I was surprised. Spoke to Mitch about this and told him I had no issue with paying for a part I needed, but there was a communication breakdown with the tech. 3. SECOND visit - technician made a mistake in the quantity of refrigerant put into the AC unit. Checked for leaks. Did not communicate well what was expected to happen going forward. Did not specify needing a 3rd visit. 4. THIRD visit - Technician (Abner) showed up late. I called Hilo Air's office and talked to Mitch. He hadn't heard from Abner. Abner then told Mitch he was going to be late when he was 30 minutes away and 20 minutes late to my schedule appointment. Prior to this visit I made it clear that I was frustrated to Mitch and did not want to have a 4th, 5th, 6th visit to fix an issue that should have been communicated clearly what the problem was and needed in the first 2 visits. Note - Two rooms are attached to this AC unit. One had issues, the other worked. By the end of the visit the technician had left me with both rooms not working properly. Technician shows up 90 minutes late. He (Abner) finds out that during his second visit he had to redo the refrigerant portion of work from visit #2. I communicate to Mitch that I am not paying for the extra time and work for the technician to REDO his work from the 2nd visit. At the end of the work day around 3:45 I caught the technician looking to leave without properly informing me what the current temperatures were in both rooms. He put away all of his equipment and did not appear to have the intention of showing me the issues with the AC unit and the two rooms. He had caused a problem with the room that was working and wasn't going to show me the issue. I had to ask him to bring out his tools to measure the temperatures in both rooms. This interaction was recorded where the technician admits (Abner) that he doesn't know that is wrong with the AC and that he doesn't know why the temperature is outside of the normal operating range it is supposed to work at. His short term solution: Run the AC over the weekend. At the end of this visit I immediately called Mitch at Hilo Air and told him what transpired and told him I was not going to pay for this 3rd visit and the portion of the 2nd visit that the technician (Abner) did incorrectly as well. Mitch informs me he will find a solution to get me up and running with my AC (Friday). Monday comes, Tuesday comes no call from Hilo Air or Mitch. I call them and ask Mitch what do we do as I'm not happy with having to be forced to schedule a 4th visit. Note - This 4th visit that was scheduled was essentially an extension of the 3rd visit described above. 5. FOURTH visit - Technician comes out and tests temperatures and a few things and tells me we need to install another part. At this point I tell him I don't want to schedule a 5th (yes a FIFTH visit) to fix my AC unit. And to have Mitch call me because at this point I'm not happy. 6. I email Mitch my series of notes, issues, and inform him that I want to know what I am being billed currently as we are now on the FIFTH visit. 7. I respond with my notes above to which I am forwarded to the owner of Hilo Air. 8. A week goes by and no one responds to my email. I reply again/forwarding the email to the owner again. 9. I get a bill in which I do not agree with. 10. I reply to the owner and ask him to call me directly on my cell phone. 11. He doesn't call me, doesn't want to know the context of how things played out, but resorts to glossing over my issues that are accurate documented on my end with audio and video recordings of his technician and instead does the following: The owner of Hilo Air tells me if I have a problem with their company that I should call another AC company. The owner also tells me he is doing me a favor by not charging me for the 5-6 hour visit (3rd visit). Condescending email. I intend on paying for the portion of the bill in which I believe I should pay based on the service that was provided. My AC still has not been fixed after 2-3 months of back and forth with their technician, owner, office manager etc. My conclusion: Hilo Air AC is primarily concerned with billing hours and not too concerned with hearing their customers out before passing judgement. BEWARE!

We found Jarred and his team on a local Facebook marketplace ad. He came and gave us an estimate…read morethe same day we contacted him. His pricing was fair and he was able to do the work much quicker than the previous company we used for our main home. He is very detail oriented and experienced. The work was done on time, without any surprises, and looks and works just as expected. I would recommend him to others. Also, it should be noted we are in Kona, he services the whole island not just Hilo. Mahalo!

We live on the west side of Hawai'i Island but have used Kamakani Mechanical several times now, for…read moreinstallations as well as for service of multiple A/C units in our home. Jarred has proven to be very reliable, knowledgeable, fair-priced & professional -- so much so that we've also recommended him to others. 100% satisfied.

Art is such a professional and skilled repairman that I've actually put off writing this review…read morebecause I selfishly wanted to keep him for ourselves- ( knowing that when people read this, he'll be booked SOLID!) Ha! We first encountered Art when he took a referral from our home warranty company years ago. Since then, if my husband can't manage something, we call Art! He is "good peeps" through and through.. And just a few of the jobs he's tackled for us are: painting, laying tile, wood construction, installing and building cabinets, fixing a shower wall leak--I sometimes wonder if there's anything he CAN'T do!!!! So I'm going to do the right thing and share him with you. He often arrives with his trusty steed ( Dalmation dog,"Terk,") by his side! Terk is the nicest, smartest dog I've ever met and he remains in Art's van with food, water and chew toys until his Dad if finished. Oh... and Art's fees are more than reasonable! So there you go--I hope this answers your need for help--but don't "hog him" OKAY?!!!!!

This was the most ATROCIOUS, UNPROFESSIONAL, and LAZY service I have ever experienced…read more Called as a new customer requesting emergency service for a broken water pump and no water. Website states they provide 24/7 service, but the owner was extremely reluctant to help because it was "his day off." He treated me like I was a HUGE inconvenience and wasting his time. I sent him some pictures of the broken pump as per his request. Of course, while trying to find the information he needed on the pump, he treated me like I was an idiot. I told him to take his time as it was New Years Day, and didn't want to pressure him. I drove into town and my text messaging was off for only about 30 minutes. Next thing I know, the owner is literally SCREAMING and CURSING at me by text. Yes, you heard it... cursing at me. What kind of business owner CURSES at his new customers?! I have never experienced such an unprofessional behavior, lazy attitude, and atrocious service in my life. This guy needs a lesson in professionalism and manners. I'm actually glad he didn't actually come and attempt repairs - he probably would have created a huge mess, and tried to overcharge or blame his customers. What a mess of a business this guy is! As other reviews have said...do yourself a favor and find another company. Worst service ever! Like Share

Aloha, technicians Chy and Kai arrived on time to perform my annual preventative maintenance on…read morefour of my AC units. As always, very professional, attention to detail, and all units are performing 100% better.

It is a shame that this company is allowed to behave as they do. They treat their customers like…read morecrap because there aren't very many repair services. They take care of the hotels who don't care about their overbilling. As a small business, I complained that I was overcharged on the labor portion HAVING ON CAMERA THEIR TECH SITTING ON THE PHONE. The smug tech billed us for the entire time. Guess what? They refused to change the charges, and same as the other one star review, refuse to service us. I hope Karma comes back around for you. If I could give zero stars I would.

Hawaiian Solar & Plumbing are absolute professionals from the Office personnel to the Inspection…read morewhich possibly saved us from a fire due to a damaged electrical component. He also found that the old unit was leaking water damaging the garage ceiling. The installation team were excellent, showed up early and got the new system installed and operating even working in the rain. Fantastic folks! This all started with the professionals in the office who know their jobs and how to professionally work with their clients. I highly value this Company and the products that they sell. You cannot go wrong with Hawaiian Solar.

New water heater system work was professionally done and the office staff was easy to work with by…read morekeeping in touch especially during this hurricane season. The 3 day job was done in 2 days!

Blake at Terrawatt was an excellent, experienced, knowledgeable expert in home energy solutions. I…read morehave a house that got very hot in the summer due to no insulation in the attic space. Blake came to the house and assessed the attic and gave me several different options to choose from. He ordered the insulation, had it delivered, prepped the attic, and installed the installation. The house is significantly cooler, and even in the middle of the afternoon on a hot summer day, the house is comfortable without any AC needed. Very happy with the result, couldnt recommend Terrawatt enough.

Blake replaced my dryer vent. He was amazingly accommodating with scheduling the work to coordinate…read morewith delivery of my new drew. He also was knowledgeable and shared his knowledge regarding some other energy questions I had. I highly recommend Terrawatt and Bake Reid.

I understand why Apex has such great reviews! Awesome service, terrific pricing, and cleans up…read morenicely after servicing. Something to note--hard to find someone who will service non-American washer/dryer! Thank goodness for Lance!

Lance and Lorene were very responsive and wonderful people to work with…read more After calling two other appliance repair companies closer to home and receiving disappointing replies (couldn't work on electric cooktop, no answer to message left), I contacted Apex Appliance Service. Communication was fast and they kept in touch via text and calls to keep me updated on arrival times, costs and even reminders the night before the repairs were being done. Lance initially came out and diagnosed the issues and provided a very reasonable quote for repairs. It took about a week for the parts to come in and he repaired the broken electric burner and the dryer within an hour. Highly recommend this friendly efficient company, thank you Lance and Lorene for the great service!