The gas service is great, very convenient and I don't have to get out of my car, the guys there are…read morevery helpful. It's always a quick and easy in and out.

So went to micheals service station in charlton they failed my car for bearing that i knew had just…read morebeen done recently went to edwards he looked over my truck and passed my inspection found no issues he was honest and then while waiting for sticker an old guy had service there n lost his hubcap after getting wheel work, he lost his hubcap on way home returned n the owner said no prob come back in few days and ill have a new set for you ...thought that was pretty cool...friendly staff ...very cool to chat with ...super polite highly recommend this place ...would give 10stars if i could ....

I have been going here for years for basic maintenance, but after my last visit, I won't be going…read moreback ever again. I had four snow tires on rims swapped out with four summer tires, also on rims, and they also topped up the tire pressure. The next day, I noticed a warning light for low tire pressure, but didn't think much of it b/c the tire pressure monitors sometimes get fluky after a tire change. A couple of days later, I got a dashboard warning "TIRE NEEDS AIR NOW." When I went to fill the tire in question though, the valve was bent and half broken. So after the holiday weekend, I was able to limp back to the shop with the nearly flat tire, told the supervisor guy what happened and got the valve replaced. Unfortunately, I did not have the receipt for the original work when the valve got broken, so I went back the next day with the receipt. I was stunned when they refused to take responsibility for the cracked valve, although I explained to the guy in charge that they had been the last folks to touch the valve before I discovered that it was broken. He was dismissive, told me I should have brought it back sooner, claimed the tire couldn't possibly have held any air for a week, and insinuated that I had somehow broken the valve, essentially calling me a liar. I'm pissed. As I said, I had been taking my car there for years, BUT THIS IS NO WAY TO RUN AN HONEST BUSINESS. It cost me $124 because they refused to admit their screwup and sought to blame me instead. Anyone want to be next?

The staff was very accommodating in provide a quality service at a reasonable Price. I pulled up…read morewithout an appointment. They took my car right in fixed it quickly, and I was back on the road

To start my grandmother called around for a service on her car which she received no problem with…read moresome news that her rear brake pads had about 20% of their life left.Mind you nothing else was reported. She ends up going back after the brake pads were replaced and left with a 1300$ dollar bill!! How is it that a old lady that drives 100 miles a month now needs 4 new rotors new calipers and pads all now? She drove maybe 50 miles since she was told she had 20% LIFE LEFT ON HER PADS... Terrible Diag Never come to this place unless you enjoy getting ripped off.

Awesome place, personable staff and quick service! Highly recommend and will definitely be my new…read more"go-to"!

Great family run business with the lowest prices in town! Excellent customer service all around.read more

Went to have a tire mounted and balanced, Took more then…read more11/2 hours and cost $25.00 and that didn't include disposing of the old tire. The place was so dirty and flies everywhere in the waiting room. Pretty discussion. Better off going anyplace else!!!

Good samaritans,! A low tire pressure light 15 miles from home is no fun. Courteous and quick…read morecheck; down a few pounds per square inch. Tire pressure restored. Back on rhe road. Leaves a favirable impression. A clean and calm shop. Wouldn't hesitate to return.

We've had them fix 2 flat tires and attempted to have them inspect our car…read more They are booked out pretty far, so you need to make an appointment. One of the flat fixes, a plug, only kind of took. The tire still has a slow(er) leak, but we are selling the car anyways AND getting a car in to them to work on is a hassle, so we're just topping the air off weekly, bi-weekly. Also the repair cost 2x what I paid last time I had plug done in Boston. Meh. We brought our other car in to have faulty valve stem replaced. Fine job done. Ni While the car was having that valve stem replaced, we asked them to inspect our flawless, unmodified 20k mileage sedan. They refused, saying that they'd need to fail it for tinted windows. The car was delivered to us FROM THE FACTORY with the tint and sold to us brand new from a dealer in Massachusetts. This makes the tint legal (and it is Mass legal tint). It has passed inspection in Mass 4 times. It was an necessary hassle to bring it elsewhere.

worst thing I ever had to deal with never going back I brought my vehicle and was sent away they…read moresaid it was too loud when it is stock exaust with no problems with it it is factory

I brought my car in for an oil change and asked for an estimate on any repairs it may need to pass…read moreinspection. I left, ran some errands, and went home. A few hours later I went to leave an my car wouldn't start. I called Edwards, quite upset, and explained what was happening. Russell personally drove to my house to diagnose the problem. He found my car was out of gas due to a faulty gas gauge. The customer service is beyond top notch! Great, honest, guy! I can't recommend them enough!

I recently picked up my vehicle from Sturbridge Auto Collision and had a very disappointing…read moreexperience. After getting my car back, I found that my center console had been gone through and items were missing, including a full cup of change (mostly quarters) and a pair of sunglasses. This was not the condition of my vehicle when I dropped it off. When I tried to address the issue, I had to call multiple times and leave several messages before getting a response. It took repeated attempts to reach the owner. When I finally did, I was told there was no reason for anyone to access the center console and that their employees would not do such a thing. Rather than showing concern or willingness to look into what happened, the response felt dismissive and unsympathetic. I was also told the paperwork I signed protects them from any responsibility for missing items, while they denied any involvement and said they had photos showing the car, including the center console, untouched, even though they also stated there would be no reason for anyone to go into it. What was most frustrating was the lack of communication, lack of urgency in returning calls, and lack of empathy or effort to investigate the situation in a meaningful way. Unfortunately, my insurance required me to use an in-network repair facility, so I had little choice but to use this shop. Based on my experience, I would think twice before leaving your vehicle in their care. Fortunately, I had already removed most of my belongings.

I cannot say enough about the professionalism and attention to detail provided by the entire staff!…read moreI came in with a very unique automotive problem.They took care of it as soon as possible with amazing results. I would highly recommend bringing any automotive issues to this team!! Thanks again Dr. Eric!!

I was driving back to boston in the morning, my coolant light came on. I got of the highway and saw…read more their sign. I pulled into A plus and a man waved to me from the window. I walked in and greeted him kindly and described what all was going on. Bob said he would take a look at it and see what he could do. Bob was able to help with a temporary fix, enough to get me home safe and to my mechanic. I'm so thankful for the help, truly.

Driving on the highway, my check engine light came on. I pulled off at the next exit, and was glad…read moreto find an auto garage right there. Unfortunately, the man behind the desk told me that they didn't have an OBD device to read the car's error log. I asked him if there were any garage's around who could help. "Are you from around here?" he asked. "No." "I don't know of any places who would just drop everything to fix your car." That surprised me, as over the years, I've dropped by a lot of garages all over New England for quick OBD reads. I knew that it probably didn't need to get fixed immediately, just that the car's computer was upset about an oxygen or emission reading. Apparently, A Plus doesn't extend the courtesy of a diagnostic test that takes 90 seconds to do. And it doesn't realize that there are garages out there who do. (Thanks Monro Muffler in Chicopee!)