I recently had Collis install a new furnace and air conditioning unit, and I could not be more…read moresatisfied with the entire experience. From start to finish, the teams' professionalism, courtesy, knowledge, and integrity truly set them apart. From my very first contact, the sales team was friendly, professional, and never made me feel pressured. They took the time to understand my needs, answered all of my questions thoroughly, and made sure I was completely comfortable throughout the selection process. Their communication and coordination were excellent. The installation team was just as impressive. They were highly skilled, professional, and kept me informed throughout the entire installation process. It was clear that they took pride in their work. Collis lives up to its family reputation for integrity, quality, and genuine care for the customer. I highly recommend Fred F. Collis & Sons Heating and Air Conditioning.

These guys really are the best. Very friendly staff and fast scheduling. The technicians are very…read morethorough and know what needs to be done. They are honest and do not recommend anything that is unnecessary. We had to reschedule our original appointment due to a last minute schedule conflict on our end and the office staff were very understanding and scheduled our air conditioning to be serviced the very next day. Excellent pricing. Just a fantastic company all around!

Very thorough professional job from beginning to end. They cleaned up the worksite each day keeping…read morethe job site neat. The insulation technique they utilized seems to be very effective so far. We would recommend their services.

I don't even know where to begin regarding the disappointment, frustration and lack of…read moreprofessionalism I've experienced with this company. After expressing my concerns with the owner Jennifer Keida, I've yet to receive any feedback from her after sending numerous texts, emails, phone calls and photos relating to the completion of the new HVAC Rheem system recently installed outside my home. After the initial job was rescheduled, her team proceeded ten days later which put us in the middle of historic heat and an historic cold wave, back-to-back, in upstate NY. It all started when her technicians burnt out the wires to my furnace and never told me, so when I went to put the heat on the furnace didn't work and they knew that when they left the job. After it was inspected and validated that the wires were burnt out because they HVAC system overpowered my furnace, they had to remove the old furnace, which was weeks later and install a new furnace, but they never installed a return on the system. Air was now circulating from my raw basement throughout my home triggering a black mold situation up my walls. This was after they placed the unit practically up against my building where we were doing work, after specifically requesting that it be centered outside the back of my home. They also left all the hardware to the unit unprotected. I've emailed Jenn the owner many times and supplied photos to her and her employees with zero response. I now have to seek out alternative measures to correct the failures of her and her team. The least she could have done was replied to my emails, taking accountability and offering up suggestions on how to go about the black mold situation. I would have also liked to know when they were going to install the return on the furnace. Instead, she has offered no remedy for the actions of her technicians' incompetence. If I could have given them zero stars, I would have preferred that. I began working with this company in mid-March, it's now July. I wouldn't recommend this company, not only because they are negligent but because they also tried charging me for their mistake by offering to remove the new AC unit and putting it where it belonged in the first place. Even the smaller details like placing the wire from the thermostat around the door had to be supervised the second time because they carelessly stapled it to my walls the first time instead of neatly around the door and it fell down, so it hung for a couple of weeks adding to my frustration. I would never recommend using this company, it's poorly managed, they lack accountability, competence and respect for their customers.

I have had two companies here to look at my boiler. I understand boilers are difficult and not a…read morelot of people work on them. The larger company had an older gentleman who said he could fix it. Instead I just got excuses after 3 tries. I called a local guy who has been in the business for a long time. He was a pleasure to work with but he couldn't seem to fix the problem despite several attempts. After a year and 12-15 service calls nothing worked. I called on Wednesday, they came Friday morning. By 2PM my 1 year issue with my hot water and boiler were fixed. I waited a week to make sure everything worked. Finally someone got the job done. Almost forgot what it was like to have hot water for longer that 5 minutes.

The units they installed failed after a few weeks and it did take a little too long for them to…read morecome back and fix them. However, they did eventaully return with a full crew and repaired our two units. They were courteous and competent, and we appreciated their good work.

The guys did a great job. They installed a hot water /furnace combo. Cleaned up after installing…read more No complaints.

The service that was provided was perfectly professionally done.I couldn't ask for anything more.I…read morewould definitely recommend the company. the thing I hate the most.Is that I couldn't give em 6 stars

I needed my furnace replaced. After 3 days of being perked around by other companies, I finally…read morelucked out and found BMR. They were professionals from the initial phone call throughout installation and beyond. I was treated fairly, with respect, installers were excellent, and the owner even called after they were done to ensure everything went well. Highly recommend!

Some time ago they installed a new gas furnace. Not long after the thermostat stopped working…read more yesterday I called for the same thing happened. A no heat call in 50 degree weather usually results in a quick response. I would have to wait five to six days before they could send someone was the message at the end if the day. In all fairness they did suggest another company. But all day without heat to wait another day is bad business. Disappointed and discouraged.

Not so good...I called today (Wednesday) for a hot water heater repair. Short notice, I agree, but…read moreit's a bit of an urgent repair,,,,within the next 24 hours would be great. I didn't expect an appointment for next Monday. Eeeesh.

Mirzet came out to perform maintenance on our boiler and was incredibly professional and thorough…read more He was kind and patient with our questions and even noticed an unrelated issue with our plumbing. He did an excellent job and he really knows his stuff. I highly recommend him for any of your HVAC needs.

This is the most unprofessional service provider I've encountered! Two weeks ago he repaired an AC…read moreunit at my rental property. When he called for payment, I told him I needed an invoice first. I returned his call to again to request an invoice. He claimed he "didn't really" get my call but the very next day showed up at my tenant's house and threatened to remove the unit for non-payment without even calling me first! I again explained I wasn't paying without an invoice. He finally sent one, and I paid the same day. I was never avoiding payment just following basic business practices. Threatening a tenant after only two weeks before sending your own invoice is unacceptable! I would never use this company again and do not recommend them.

Chet and his team have alway treated my parents with the utmost respect. 30+ years and no…read morecomplaints.

11/3/2019 For unknown reason, at 11:30 PM the pilot light…read moreon my furnace had distinguished. I lit the pilot light and the furnace was operating normal. I assumed that the thermostat was defective and I called OCF on 11/4/2019 at 8:30 AM to schedule an appointment to come to my home to check-out the thermostat and investigate why the pilot light had distinguished. On 11/4/2019 at 9:00 AM, I received a call from the owner informing me that the technician will be at my home between 3:00 PM and 4:00 PM. The technician arrived at 3:40 PM and we went down the cellar to look at the furnace. As we were discussing the issue, the pilot light had distinguished again. The technician had found a small hole / crack in the combustion chamber directly adjacent to the pilot light which allowed air to enter and distinguish the pilot light. Now I have an unsafe condition and the technician would not light the pilot light and he advised me not to light the pilot light again and I complied with his advice. The furnace was installed in "1979" and a few upgrades were completed several years prior to me purchasing the house in Jan. 2019. This was a "no brainer" and I ordered a new furnace. On 11/11/2019 (Veterans Day), two technicians arrived and removed the old furnace and started the installation of the new furnace. 11/13/2019 at 1:00 PM, the installation was complete. The installation and workmanship was professional and neat.