I had a bit of an unfortunate experience with Roberts roofing. I had called for an estimate regarding a roof leak that we were experiencing. I was very surprised and thrilled when Keith was able to make it out to the house the same day. He never got on the roof, although it was wet that day so I understand, but he said that he had pegged the issue and would be able to have it fixed within a week. The explanation never quite made sense to me but I trusted that he knew what he was talking about. I followed up after a week when I hadn't heard back and was given a bit of a dismissive reply that it was wet that particular day so they couldn't do anything. I followed up again 2 weeks later when I still hadn't heard anything and didn't get a response until about a month later, but it was too late. In the meantime, I got a quote from another roofer who had gotten onto the roof and found out that there was a bullet that had gone through our roof about halfway up, which was causing the water leak problem. Keith's recommended fix wouldn't have fixed this issue, unfortunately. I guess it was a blessing in disguise that we were pretty much forgotten because we were able to get the issue fixed. read more

After two years of chasing down roof leaks I had to painfully acknowledge it was past time to put on a new roof. Doing the current calculus from all the angles we could think of and with the long game in mind, it made sense to us to abandon the merry-go-round of asphalt shingle roofs in favor of a better solution. Bottom line, the clear and easy decision was to replace the old roof with a standing seam metal roof, and from the half dozen contractors we interviewed we selected Roberts Roofing to do the work. My immediate neighborhood has experienced at least half a dozen bands of severe rains over the past month, and I wanted to wait for a couple of rounds of harsh rain before posting. Happily, all is well and dry under our new metal roof. For anyone approaching the painful time-to-put-on-a-new-roof decision I strongly advocate for a standing seam metal roof, and easily recommend the team at Roberts Roofing for the install. read more

This vendor was recommended by neighbors that utilized them years before. They were absolutely accurate in describing the workmanship and professionalism of Keith Roberts and his craftsmen. When emailed for an estimate Mr. Roberts responded immediately. He came to my home promptly as scheduled. He evaluated the storm damage and was willing to return after the insurance estimator did the evaluation. Once all paperwork was presented to me and payment made,Roberts Roofing began the work. The workers reported in a timely manner. All work was done by the first team. The cleaned as they completed their portion of the work. Upon their departure, there was no signs of property damage and all equipment and debris was gone. The next team had to await supplies which had to be ordered. Once materials were received the team arrived and began the work the next day they returned and completed all work they were assigned to do. I am very impressed with Mr. Roberts and his craftsmen. I will gladly recommend his company to anyone needing his business specialties. read more

Unfortunately, I have to change my review for Roberts Roofing (Keith Roberts). Originally, I had provided a 5 star review based on the initial service and what I thought was a quality new roof. I was wrong... My roof is less than 2 years old and has now developed leaks in multiple places. At first was leaking skylights and that happened about a month after the new roof was installed. It took Keith and his crew about 5 visits to finally stop the leak and Keith kept insisting that it was my skylights causing the leak - in the end, it wasnt the skylights, but faulty installation/flashing. Now, a year later and my roof is leaking at the chimney (verified by looking in the attic and seeing physical water coming in at the base of the chimney/flashing). I have been trying to contact Keith about this leak now for over eight (8) weeks (nearly 60 days). Each rain, my ceiling becomes more and more damaged (the texturing has now cracked and fallen in several places and I now have multiple water spots on my ceiling). Ive left Keith at least six voice mails and have sent no less than four emails documenting the leaks and attempts made at contact. No calls or emails are being returned. I trusted Keith when selecting him and have documents as well as a verbal contract stating that he provides a 20-year warranty on workmanship and 30 years for materials. Apparently, that is all meaningless. Keith is a smooth talker and excellent salesman. He will be happy to tell you what you want to hear in order to win the job, but he will NOT stand behind his work or honor any warranty in the event you have problems after the work has been completed. Now, after spending nearly $13,000 on a new roof less than 2-years ago, Im left to find another roofer to fix the leak(s) and repair the ceiling at a cost of over $1,000. Beware when working with Keith Roberts! read more

They completed the work on time and I'm super happy with the results. When there was a minor screw-up, they contacted me immediately and corrected the problem to my complete satisfaction. I am extremely pleased with their professionalism and EXCELLENT communication and would not hesitate to recommend them to friends and family. I will certainly use them again for any roofing or gutter jobs. Thanks guys!!!!! read more

Let me start with this: I would hire Roberts Roofing again. That's the best recommendation I can give anyone. I really struggled with this 4-star rating. I would have given them 4.5 stars, but Yelp doesn't let you do that. So why not 5 stars? I'll get to that in a minute. FIRST: I write long reviews because things that matter to me may not matter to you. I hope you'll read the whole thing, but if you don't, know this: Roberts Roofing is an excellent choice. THE QUOTE After finding Roberts Roofing here on Yelp, I asked Keith Roberts to come by and give me a quote for a new roof. We have a 3-story home with a pretty complicated roof (multiple levels and lots of different angles coming together). The builder of our home did a terrible job with our gutters and DISH Network had left some holes in our roof, so we also had some water damage in our soffets and trim. We had already called two other companies for quotes and they didn't want to come out to the house. They used an online tool to estimate the roof area and quoted off of that. They also seemed bothered by my questions and were anxious to get off of the phone. Not surprisingly, they're estimates were very different and they wouldn't even talk about repair work until I chose them. Keith came out and did some rough measurements, and then he did something very cool. This was the first roof we've ever bought, so we had LOTS of questions. Keith very patiently sat down with us and talked about all types of roofing. We also talked about growing up in Atlanta and found out we had a lot in common. It's called trust-building, and more customers and contractors should do this. Keith gave us 3 options: Shingles, Good Metal, and Great Metal ranging from $8,500 to $11,500. The gutters and repair work were extra. One quote we got was significantly higher (more than 5k) and the other was a little lower ($200). In the end, though, we chose Roberts Roofing because Keith took the time to understand what we needed and wanted. Side Note: My first impression of Keith was a smiling salesman. But after spending the last week getting my roof done, I realize I was wrong. Keith is not a salesman. He's just genuinely happy and easy-going. He's also honest and trustful and he REALLY KNOWS ROOFING. I'm guessing that sometimes people take advantage of him because he is so easy-going. Don't be that guy. THE MATERIALS We got our quote in December, 2013. We called Keith in March of 2014 to set a time. We chose to go with a metal roof (awesome choice btw). So Keith and the crew came by to get precise measurements before placing the order. Keith offered to get the materials himself but I chose to put it on a credit card for the points. THE ROOFING CREW Keith's crew was fantastic. - They are not the fastest, because they care about quality. - They are not the best communicators, because their work speaks for them. - They sometimes make mistakes and they fix them happily. These are NOT negatives. These guys actually CARE about the quality of their work. They worked safely, took their time, and were diligent about getting things right the first time. The roofing itself took 3 days to complete. I never asked how long it would take. That's on me. But this is one reason I didn't give 5 stars. Please understand: I did not care how long they took. It's just that I think it's important to help customers understand your process. After all, I don't do roofing for a living, so I have no clue what's involved. Keith was so great during the quote process, if he had just handed me a sheet of paper that explained the whole process, that would have made for a 5-star experience. THE GUTTERS and REPAIRS After 3 days of roofing, it was time to install the gutters and repair the water-damaged soffets (the wooden parts behind the gutters) and trim on the chimney and corners of the house. Keith uses a separate sub-contractor for the gutters, so while those guys did their work, the roofing crew was fixing woodwork. It took 2 days to get the gutters and the repairs done. Along the way the guys found some more wood that needed repairing, PRO TIP: When you hire an expert to do a job, listen to your expert. In this case, I trusted Keith and his crew to find and repair woodwork. They found and repaired so much, it ate up a lot of their profits. Now I could have been a dick and stuck to the quote. But I did the right thing. I asked Keith for a fair increase to the quote. He gave me one and I agreed. Happily! So here's the other part of that half-star I couldn't give Keith. The whole exchange between us about the repair work was a little awkward. If I had to guess, I would say Keith's customers don't like uncertainty in their quotes so he tries to cover any extra work within the original quote. My advice to Keith would be to come up with a better way to quote that allows some room for unexpected surprises. No contractor can know everything up front, And Keith should not be embarrassed about that. read more

The short: I would not contract with Keith and Roberts Roofing again. I hope my experience is an anomaly, but our recent experience working with Keith was not favorable. In fairness, I think he would say that same about working with us. We made the decision to go with Keith and Roberts Roofing after getting three quotes, primarily because he was the cheapest. Before beginning the work, Keith estimated the job would take one day, but it ended up taking two. We were not upset that it took more time in part because we asked for more reinforcement to be put into the attic. I would only say that it didn't seem like the reinforcement got conveyed between Keith and his crew as his crew seemed surprised when I examined the attic and said there needed to be more. The crew were exceptional--in fact I would give his crew a 5 star for their responsiveness and how friendly they were. Unfortunately, once we examined the roof once it was completed we were less than satisfied with the results. It did not appear to be laying flat in many parts of the roof. In the front of our house, we could see gaps between the roof line and our support beams--even for a novice like us, it did not look right. We asked a few others, including a different contractor, and they concurred that it did not seem right. We met with Keith about the issues, and he seemed quite responsive. When we pressed him on the roof not laying flat, he said that with time (sun and warmer temperatures) the shingles would begin to lay flat. I suggested that if it was just a matter of time, that I would feel more comfortable paying a little more than half now and the rest once the roof was behaving as expected. Keith said not even to worry about the money. We did not feel comfortable with that and thus paid a little more than half with the agreement we would pay the rest after the roof settled. To his credit, Keith had the issues we had with the insulation being installed and one large gap taken care of within a week. However, after two weeks away on vacation, Keith began to express more urgency about the second payment. I agreed to make the payment after he asked for it. I offered to send the check or have him come by and pick it up. He said he would pick it up, but got busy that day. I forgot to leave it out for him the next but said I would bring it by later that day or the next. At 8:40a the next morning I received the following text: "Sir I want my money it's been long enough don't you think." As I wrote at the beginning, I would be surprised if Keith also said working with us was unfavorable. We hold our service providers to high expectations of quality and customer service. The roof did not meet our initial expectations, but hopefully there are no issues (Keith does not believe there will be any and admittedly he would know more than me). However, it was the customer service that was most disconcerting. I never really felt like I could trust Keith as his responses seemed to dismissive of our concerns. read more

I got an estimate from Keith in 2010 to put 6" gutters on my house, and his estimate was the best I got out of 5 different companies. Then I lost my job and we put the project on hold. I called Keith back this January, and asked to get a new quote, since I didn't expect my quote from June 2010 to still be valid. He asked what it was, I told him and he said he would still honor that quote. AMAZING! I scheduled the day of construction, 2 days later I have beautiful 6" gutters on my historic house! They look great and I'm very pleased! Keith and his crew did a great job, and I know they do more than gutters, they do full on roofing everything! read more

Keith Roberts is a wonderful guy, who is knowledgeable, fair, and very professional. His team did a great job roofing our home and our workshop in August 2020. Our home looks so much better with a new roof!!! Their quote was detailed (unlike other quotes we got), the pricing was fair, communication was great, and the work was high quality. Keith has been in the roofing business for a LONG time! He is a fantastic resource of roofing information, and he was so helpful about explaining the options he thought best for our project--he didn't try to upsell us on more expensive solutions. He didn't rush us through our questions, and I learned a lot about roofing in the process! His crew went above and beyond on our project, which was so impressive (and not often what we've experienced from other folks we've hired in the past). Finally, we've found craftsmen who care about doing quality work!!! I would absolutely recommend Roberts Roofing & Restoration to anyone who is searching for an honest, reputable roofing company. read more

These guys ha e been nothing but great! We had our new roof put on 2 years ago and it has been great. We had a tree put a hole in the roof and they were there to put a tarp over it within a hour. I highly recommend these guys for a great job and great support after they took our payment. read more

They came quickly, communicated thoroughly about the issues we couldn't see from the ground, and resolved the problems in a timely fashion. Personable and professional at the same time. read more

Solid company, quality work at a very reasonable price. I felt the advice and service provided was honest. They started quickly and saw the project through to the end. They also came back out to inspect and help provide a solution on another project. This service was provided in Decatur. Thanks Guys! read more

The absolute worst experience I've ever had with a contractor! Keith Roberts talks about doing right by his workers and his clients. I saw no evidence of that. Keith Roberts/Roberts Roofing contracted with me to reside my house and build a front porch. I paid in full for a job that is still not complete! After $10,000, a huge mound of left-over wood, garbage and cans of beer left in my front yard for weeks, and then months and months of promises to complete the job, I finally gave up! I'm not sure if Keith Roberts treats all his clients like this or just people who pay him before the job is complete; or just single women; or just small jobs that he abandons for bigger jobs. I'll never know but I absolutely hope that by sharing this review it saves others from experiencing such a home improvement disaster. -Resident of East Lake read more

Keith Roberts of Roberts Roofing has been great to work with. He put a really nice metal roof on my house and it looks GORGEOUS!! He gave a great and affordable price for it and I have since referred him on to my neighbors. I will always refer him out to everyone I know! read more

I contacted Roberts Roofing on April 10th via their website to schedule an appointment for estimate on gutters. The company replied back via email on April 11th. We agreed to do the estimate on April 12th. I had a change in my schedule that day and emailed the company to advise. The company stated they could come out without me being home. I emailed the company on April 13th to ask if someone had the chance to come out. No response. Today is April 19th and still no response. read more

Showed up on time, gave a reasonable estimate, did a good job, and were courteous. I was afraid to call a roofer because I was sure they were going to say it was time to replace the roof, but they were able to fix the leak for $250. Nice folks! read more

Keith knows our north Decatur neighborhood like the back of his hand, simply because he and his company have been doing work here for years. That made us feel really good about choosing him to repair the leak in our roof and replace some shingles that had come off. Plus, his bid was significantly lower than the other company we spoke with. The work was completed within the week and we were very pleased with the result. When a second leak appeared in another spot during a hard rain, Keith came out the next day and made the repair at no charge. Thanks again for the excellent customer service! read more

We got our roof in Dunwoody in February 2014. Keith and his folks did a wonderful job in every respect. David H's review done on 3/30/2014 is very perceptive and offers a great description of Keith and his crew. I agree with everything he wrote. Keith gave us a lower quote than two other local Dunwoody roofers, who both had been recommended by community members and who seemed like fine fellows. Keith was recommended by a friend and he had the lowest price, great understanding and great experience. We let Keith and his guys fix everything they found that needed to be fixed (he was about right on with his estimate) and the whole job was one price. That is wonderful peace of mind. And check out that Jay O one-star review. Withholding payment when nothing is wrong with his roof. What a ... uh, an example of jerk-like behavior. read more

Keith and his crew did an AMAZING job on reroofing our home!! From my intial contact with Keith he was super personable and professional. Never once did I feel like he left me 'out of the loop' on any of the process. Our job was an insurance claim and he helped walk me thru everything I needed to do to get it handled on that end. His crew was on time, professional and when they left it's like they were never here...prob cleaner than I left it for them to be honest. Five stars isn't enough for the Roberts Roofing Atlanta!!! read more

Keith Roberts and his team were a pleasure to work with. We needed a new metal roof and called several roofing companies and they gave us a many options and a reasonable quote. They came out immediately and our roof was finished on budget and ahead of schedule. It looks fantastic. Romero and his father were very detail oriented. Keith is very down to earth and easy to communicate with. There aren't many business owners who make it a point to respond to their customers needs/concerns as soon as they come up. Keith does this. I highly recommend Roberts Roofing. read more

Keith is great to work with. I needed a new roof and some gutters added. The quality of work exceeded my expectations. The crew definitely paid attention to detail and cleaned up nicely. The final price was just as advertised in the estimate Keith gave with no surprises. I highly recommend this company! read more

I needed someone to address problems with attic moisture in my 90 yer old house. Keith came highly recommended by many people in the neighborhood, so after a couple quotes from roofers and handymen, I had Keith come in and take a look at it. He has lots of experience with old homes like mine. The other contractors recommended partial and total roof replacement, but Keith gave me an "Attic Ventilation 101" primer and told me that a ridge vent would take care of the issue no problem. Given that my roof was less than 10 years old, I was relieved to see that it wasn't a bigger problem. Keith gave me a quote on the spot and said that he could probably get it taken care of the next day. All I had to do is say "yes" and the job was done before I got home from work the next day. Didn't even have to pay in advance. He fronted the supplies and I cut him a check the day after the was completed. Great personal service!! Great work!! I would not hesitate to use him again and recommend him to others. read more

I had a great experience with Roberts Roofing - huge Poplar tree came down on my house, and I had to repair. My house is a 1963 original, which required custom materials, and Roberts was able to restore to original specifications. Roberts also went extra mile with entire new roof, new gutters, pressure wash, and repainting. Very nice job. Jeffrey read more

I was referred to Roberts Roofing by a friend who just has his roof done. Keith gave me an estimate on a metal roof and I decided to go for it since I have many trees that hang over my house. The work was phenomenal. In two days the metal roof was completely installed. I was so impressed I had Keith's team come out a month later and install new gutters to match the roof. His prices and very reasonable and his work was outstanding. Would highly recommend him. read more

I had my gutters and downspouts done back in 2012, with gutter guards as well. They showed up and did the whole job in one day. No problem. The gutter guards are supposed to keep the leaves and junk out of the gutters. Not so much! It's 2015 and I have two issues: 1) It looks like water can get under the gutter guards and into or onto the decking/sheathing and potentially rot it (aka water damage). 2) 2) My gutters are clogged and overflowing. I emailed Robert's Roofing on 10/18/2015 about issue #1 with pictures included and got no response. On 10/26/15 I emailed them again about issue #2 and included a video of the overflowing gutters. I got a response that same day asking for my address. I provided it, that same day but RR never came to my home. It's 11/08/15 and I had to get out my ladder and unclog the gutters myself. The gutters are still full of debris (can't get it out) but I was able to stick a flexible stick down the downspout to at least get some of the water and debris flowing out of the gutters and into the downspouts. Roberts Roofing hasn't done anything about either issue. So hire them at your own risk. I spend $3,285 on the gutters, downspouts and gutter guards. I'm NOT happy! Sorry, RR if you don't like this post, but I'm tired of being ignored! read more

Keith and Roberto have been FANTASTIC!!! We have had our roof for about 6-7 years and have had no problem until the recent rain. One estimator told me that we needed to replace the shingles in the area (costing several hundred dollars), another told me that we needed to replace the entire roof because it was installed wrong and looked about 12 years old (costing several thousand dollars). Roberto and Keith, on the other hand, saw several nail holes and a gap in the dormer and determined that a simple caulking job would fix the problem! I really appreciated the honesty, and I was saved from spending thousands of dollars on a roof replacement. It's a real shame that there are roofers who take advantage of the situation and customers --- particularly during rainy days and if the house is located in a nice neighborhood. Thank God that we still have honest people like Keith and Roberto from Roberts Roofing! read more