Dr Troy is great, but the office & billing staff is terrible. I was a patient for years & they…read morechanged the contacts guy & after a bad experience with billing I left.

I am thrilled with my new glasses! The Downtown vision team is truly top notch. They are…read morewelcoming and professional. The Dr. prescribed a new kind of lens for me and it is fantastic! It has a prism. No more double vision and I can walk into a Walmart or other big box store without getting dizzy.

I live in Central Nevada and that means I go to Fallon for most everything rather than drive longer…read moreto Carson or Reno. My first visit was with Robertson and that seemed to go well. A hiccup where it was forgotten that I was there for both glasses and contacts. The receptionist was very friendly as was the lady helping with the glasses. I liked Robertson as well. Today was the followup appt for the contacts and I didn't realize it was with Koening. Now, because someone claiming to be a medical professional throws a hissy over a lack of a handshake snd then refuses to keep the appointment his staff made I'm forced to have to find another opthamologist for any future needs. Because someone claiming to be a "doctor" thinks his ego is more important than patient comfort I can no longer return to this office past picking up my prescriptions.

Professional staff and Dr. Koenig is great. I highly recommend. I started seeing Dr. Koenig in 2013…read morewhen I lived in Fernley. I now drive from Sparks.

It's been too long since my last eye exam so I gave them a call. I lucked out. They had a…read morecancelation and I was seen within a week. The front office staff was friendly and knowledgeable. The Doctor was friendly and answered any questions I had. I left feeling that my needs were met and my concerns addressed. I will be going back when it's time.

I should have read the reviews. Front office staff is horrible. This is my 3rd time back to get my…read moreprescription right. Should have went to reno where I usually go. Thought I would give local place a try. Never again.

My double vision has gotten worse, and the team at Battle Born tried several times to make…read moreprogressive lenses, and reading lenses (two pairs of glasses) but my vision was still blurry in both pairs. I lived with it for several months because my husband had open heart surgery and I was focused on him. When I tried to schedule an appointment to be seen again, the receptionist told me they were booking out until October. I explained my situation to her and asked if I could be seen sooner, and she said no.

Battle Born Eye Care is an amazing place to go for all of your eye care needs. We were greet the…read moremoment we walked in the door with a warm smile and kind words. Sara was fantastic! The doctor and him team were knowledgeable and on point. I love that my daughter and I can see the same doctor, and they're close to my house. This was a great experience, and I would recommend they to anyone.

I needed to find a new optometrist that was closer to my work and home. Jennifer Shane and…read moreassociates had good reviews and I was happy to see I could schedule online. A week before my appointment, I realized I had overbooked myself with another Dr appointment and needed to reschedule. I called the office and the woman at the front desk argued with me stating I had already rescheduled this and she needed to know why I was doing so again. I explained I had not rescheduled, this was my first time calling the office but she did not believe me. I'm not sure why she was so argumentative or why this mattered. I ended up cancelling the appointment as this is no way to treat a new patient. There are plenty of other optometrists in the area that will have better customer service.

So I usually go to Costco optical since I worked there and my insurance said I had to go there…read morewhich is fine. I just got new insurance and tried to go to Costco and they seriously have the worst customer service which is sad because I worked there for more than 9 years. I looked up different eye places and saw that this office wasn't far from me and they looked really clean and professional. I gave them a call and asked them if I could just get my glasses there since I had already seen an optometrist and had my prescription. They said it was no problem at all and gave me their hours. I came in and it was a little busy which was expected since I didn't make an appt or anything since I was just getting glasses. They have such a huge selection!!! I was in glasses heaven! I tried on clear lenses and also sunglasses as well. I found my perfect pair. Looked at the price tag and ouch it was a $500 pair of sunglasses. Hahaha. I said to myself, dang it why do I have to have expensive taste? But knowing that my insurance would cover some of it I tried them on with the assistant that helped me and I fell in love. I never heard of Tom Fords but apparently they are a really good brand. They do have many other brands here that are higher end and mid end and lower end also. But they were overall very nice and professional. I will be coming here from now on and brining my kids here as well. Thank you guys for my amazing sunglasses!!!

Very friendly and professional! They really take their time to help you and explain everything…read more Large assortment of frames.

Everyone in this office is absolutely wonderful. Very caring about your eyes. The care that you…read morereceived there is exceptional.

I stopped in with my daughter after her glasses frame came apart and one of the legs was broken. I…read morehonestly thought we'd be there a while or need a replacement--but Anne fixed them in under ten minutes. Friendly, professional, and incredibly helpful. She knew exactly what to do and treated us with genuine care and urgency. This is the kind of service that makes a stressful moment disappear. Highly recommend! outstanding service and expertise!

I moved out to Tahoe about 5 years ago and finally decided to change all my services to the local…read morearea. I found Truckee Family Eyecare through YELP (of course) . I'm so glad I did. They were booked out for new patients pretty far. The visit was great. The optomotrist took her time to explain issues with my dry eyes and what I can do to minimize the issue. I was also fitted for some really unique frames. They have a large selection of on trend and classic style frames. I will be using them as my eye doctors from now on.

I like the doctors. The staff is great (although confused every year by a cash pay client without…read moreinsurance) FYI: Don't be late. They only have a 10 minute grace period.

All of the techs and eyewear fitters are wonderful. But please fire Kim at the front holyyyyyy…read more She's insanely rude, talks down to everyone, berates them and acts like they're stupid. She is single handedly ruining your clients experiences. I listened to the other ladies at the front, they were all very nice to everyone and all smiles. Kim left a horrible taste in our mouths and is the reason I personally will not be coming back for my eye exams after the way she treated my boyfriend. He was nervous to come in as he has never had his eyes checked and she spoke to him like her was stupid and kept sighing like he was an idiot. Berated him for being 5 minutes late when we were actually 15 minutes early but no one was there to help him so we left and came back and she acted like we were idiot children (in our 30s by the way). Also, don't make appointments for 8am then not have the door unlocked for 8am appointments that's asinine. If she were my front desk and a clients first impression I would be incredibly embarrassed.