Absolutely my favorite place to shop! Today was especially fun because Cassio had a great sale…read morehappening! Josh was so sweet and patient helping me to decide what diamond earrings I needed! One pair to take home and the other pair went on my wishlist!! So much fun shopping here-gorgeous selection of jewelry Thank you Josh for always making my shopping experience fun

A Series of Indignities -- I Would Not Recommend Cassio Jewelry for Watch Repair…read more I found Cassio Jewelry after Googling "authorized Movado repair near me" in The Woodlands, Texas. I was pleased to see a nearby result because previous repairs to my Movado Bold smartwatch required shipping it to Movado's facility in New York. Before visiting, I called and carefully explained that my Movado Bold uses two batteries: a rechargeable battery for its electronic functions and a separate battery for the analog watch. I specifically asked whether the analog battery could be replaced locally. The woman who answered asked me to bring the watch in, so I did. What followed was a series of indignities: Indignity #1: Accepting a repair without determining whether they could perform it. The man behind the counter looked at the back of the watch and said the repair appeared simple enough. I left it with him, along with another Movado that needed a standard battery replacement. After an unnecessarily long intake process, I was told both watches would be ready in a few days. Indignity #2: Failing to call when the watches were supposedly ready. Several days passed without any communication. I eventually called and was told that the watches had been repaired and were ready for pickup. Indignity #3: Closing early without notice. I arrived within the store's advertised business hours and within the timeframe I had been given over the phone, only to find the doors locked. A man standing in the repair area motioned for me to call the store. When he answered, he said the store had closed an hour early because of a special event. Indignity #4: Discovering at pickup that the main repair had never been completed. After reluctantly agreeing to "reopen the vault," the employee returned and informed me through the door that the Movado Bold had not been repaired. No one had called to tell me they could not do the work, despite previously telling me that the watches were repaired and ready. Indignity #5: Being met with a rude and dismissive response. When I explained that I should have been informed that they could not repair the watch, the employee retorted, "Well then maybe you should have sent it to Movado!" That is exactly what I would have done had Cassio Jewelry not appeared in my search for an authorized Movado repair shop and had its employees not encouraged me to bring the watch in. Indignity #6: Being made to wait outside in the August heat. The employee took my payment information for the other battery replacement, closed the door, and left me standing outside while he returned to the counter to process the transaction. As a Black man left sweating outside a locked jewelry store in The Woodlands, I felt humiliated and deeply uncomfortable. I could not help noticing the suspicious glances from people passing by. Indignity #7: The basic repair was not performed correctly. I later discovered that even the standard battery replacement had not been completed properly. When replacing the battery in a watch with a chronograph, the technician should verify that the chronograph hands return to zero when reset. That was not done. I will now have to pay someone else to correct the problem. This experience involved poor communication, an incomplete repair, substandard workmanship, an unexpected early closure, and an unnecessarily rude and humiliating interaction. I will not return to Cassio Jewelry, and based on my experience, I cannot recommend taking a watch there for any type of repair.

Brought my engagement ring here to get fixed from a job gone incredibly wrong, This place was just…read moreperfect! My ring now fits great and the diamonds that were knocked off by the other jewelry shop were placed back. I'm extremely pleased, will be coming back to do business here!

Ariel is truly a master of his craft. The prong on my ring…read morebroke and I was so devastated. I went in for a consult on a ring repair and Greg was so professional and polite. He answered all my questions and i felt very comfortable with the whole process. Not only did they fix the prong but they were able to accommodate my request of turning my 5 year old ring into a beautiful yellow gold ring. All which was available by the next day! Truly love the new look

Robichau's has resized several pieces of jewelry for me seamlessly, service is always prompt and…read moreprofessional

I dropped three pieces of jewelry for appraisal and was told they would be ready the following…read moreWednesday. Stopped in Wednesday when driving home for lunch and checked and was told they would be ready by close of business. Went in near closing time and was told the appraisals were not done but promised they would be ready the next day. The next day I received a text around 4 pm saying the appraisals were done and ready to be picked up. Arrived and was told they were done but not there and they had no way to get them but would have them tomorrow. No apology just this was our system sending you a text. Customer service is not that hard - do what you say you will and if you can't explain why not and then certainly deliver on your promise.

This person jacked my ring up, once was a nice place, but the Jeweler is wack, beware, dont take…read moreyour Jewelry Here!

Don't let the clutter in this little shop make you turn around and run. He might have a little of…read morethis and that in his store, but his workmanship is A++. Great prices on jewelry and watches too. Uses only American batteries in his watches so they last longer. We've brought him several pieces of jewelry to work on and they always beautiful done.

This is a truly beautiful jewelry store where I least expected it! The employees have it clean and…read moreall cases are gleaming with treasures. The staff are so very friendly that you feel like you are talking to one big happy family and several came over and introduced themselves to me. It was just amazing! The jewelry selection they have is outstanding, so many fine pieces to choose from. The customer service was amazing too! I am so thrilled to have a beautiful jewelry store full of treasures with very knowledgeable and polite people filling the store. I can't wait to go back!

Went to get a watch battery changed and found it's no longer in business. Owner retired months ago…read more Would have been nice to know before making a useless trip. YELP needs to update its website

Really good experience! I came in to sell some gold and the process was quick and easy. They gave…read moreme a fair price, and I also found out they offer jewelry repair, which was a nice bonus. Everyone was friendly and helpful. I'd definitely come back and recommend this place.

Not welcoming at all. I went in to see what they have a far as products. I wasn't created. They…read morelooked at me like wtf does she want. I walked right back out and I will NEVER return. I was probably too brown for them granted they are just as brown as I am.

Do not come here to repair your fine jewelry. This guy is mediocre and does not know what he is…read moredoing. Low effort, low quality, and lack of detail.

I visited Royal Jewelers in The Woodlands Mall, had a great experience with the staff. I took my…read morerings to be sized there and Sydney and Bilal were great people to deal with. They promised the repairs in a timely manner and they delivered. I would recommend them for all your repairs and they definitely have a large selection of exquisite jewelry. I am definitely going back. Gloria S

Battery replacement for my watch. Walked in and was out in 5 minutes. This gentleman assisted was…read morevery kind and professional. Loved his accent.