Always very communicative, and flexible. Very prompt, and helpful when asking for specific deep…read moreclean items.

Couldn't even hire them. They have a confusing and rushed onboarding process where - get this -…read moreYOU supply a description of what you need - and THEY give you a quote that DOES NOT include what you asked for. Then they give you add-ons - for extra fees - for things that were in the original request - a request that was created using THEIR FORM! Here we are chatting and I'm on the verge of hiring them - and they have no self-awareness - no understanding of what it's like to communicate with their confusion machine. If there's confusion in the sales process, there will certainly be confusion once they land in my home. Yelp provides this form and then relays it to the vendor - and it's evident in the job chat. Very confusing that a company wouldn't know how Yelp works when they use it regularly for their business.

This is the first time using Serenity Cleaning Solutions and am very pleased with the results…read more Great job on the corners and edges - actually everything they touched is good. Worth every penny and I am looking forward to the next time,

Stay far away from this company. They caused damage to my hardwood floors by puncturing the water…read moreline. Accidents happen. I understand that. When I sent videos and photos to the owner explaining what happened, she said she wasn't liable. She then ghosted me and refused to answer me (she has read receipts) and she ignored my calls. We now have to pay for the water line to be replaced, our hardwood floors under the fridge are ruined, and I have to get the carpet in the basement cleaned. I submitted a complaint to the BBB and owner still didn't work to resolve the issue. Thank goodness for my credit card company going after her for a refund at least.

Ali and her crew just left my home, after spending 7 hours deep cleaning. The price was fair, and…read morethey earned a $300 tip for doing such an outstanding job. I have zero domestic skills, so they had a huge job to do today. I'm amazed by my shiny kitchen, the floors, the windows... everything is beautiful. Huge thanks, Ali! I'll hire you again soon.

Unprofessional! Never provides consistent day of week or…read moretime of day for cleanings. Last minute communication on when they can be there which doesn't work for most people's busy life's. Cleaning is very average as well. Owner is argumentative when called out on last minute scheduling on their part. I had the same cleaning service for over 20 years and never had these issues. Wouldn't recommend.

Always excellent in all aspects . Clothes nicely folded and placed in logical order. Can remove…read moreclothes from bags and placed in draw's. All very easy and convenient

Showed up on time, did a tremendous job, and was very reasonable. What else can you ask for?read more

Azucena is friendly and super personable! I liked her immediately when I met her. We've had her…read moredeep clean our upstairs which included moving all of our Knick-knacks and potted plants (there's a lot!) in our built-ins and bay windows--everything was moved carefully and put back and it felt great to know she took good care in all the maneuvers. I can ask her to work on specific cleaning tasks and be particular. She looks for little details others might likely miss (like door frames and baseboards) and if we still have special requests or concerns she is happy to accommodate us. She and her team work efficiently and professionally.

This is the best cleaning service we have EVER had! Azucena has been cleaning our home for almost…read more10 years. Professional, friendly, reliable and very thorough. Azucena is just a wonder! Very motivated and open to feedback. Golden CO

Customer friendly and highly experienced professionals. Personalized and high quality services…read more Great value at competitive prices.

The Key People has been consistent in their services for my company for over 4 years. The cleaners…read morehave always been friendly and thorough. I appreciate the good communication and positive attitudes that I have experienced when calling the company. Great service all around!

Project: to fix my home irrigation issues. My three main points:…read more1 - Fast response - while others offered me dates 2 weeks in the future, J&J was onsite in 2 days. This is a huge difference in my book. 2 - They did a complete rebuild of my 24 year old home-made irrigation valve box, which we discovered had been built with inferior grade tubing. The new system is more streamlined, rugged, and puts out more water on all circuits. 3 - And maybe the most important, they came in WELL under my estimated budget for a project of this scope. BONUS - Jon (he's one of the J's) is a straight shooter, super honest and professional. Strongly recommend.

John can't bother to call and say he was going to be late. Just left us hanging waiting hours for…read morean appt. He has a robot answering service which handles nothing. You can't get ahold of anyone and you go around in circles. This level of non-care tells me to go with someone else.