Amazing customer service. Prompt, friendly and very knowledgeable. Got us up and running before the…read moreHolidays! So glad that we had them come out!!

Owner is very personable and helpful. Fixed my clock while I waited…read more Location is inside a jewelry store and it is fun to check out the jewelry while waiting. Right on the corner of Main Street

What a find!! Fred and his team took excellent care of my clock needs!…read more I've had a tiny cuckoo clock (except there is no cuckoo bird!) that my dad had brought home from Germany in the early 1950's. I don't remember ever seeing it run. I've had it for years and finally decided we should get it looked at. I had another mantel clock that needed service because a new battery did not make it run. Took them both to Promenade Clocks. The cost to repair/clean them was totally reasonable. And they were both ready for pickup in less than a week! Fred and his shop is a treasure right here in Richardson! It's almost like a time museum. Fred showed us around and he really knows his clocks! We loved hearing the stories and how many of the clocks work and their history. Lots of one-of-a-kind clocks available for purchase.

Dropped a wall clock off for repair and was told it would take 10 days..they called me after only 5…read moredays...come get your clock! We are thrilled to have this back and working! Thx for the fast and efficient service

So incredibly knowledgeable. He taught us so much about the clock we inherited, and threw in some…read morevery interesting stories along the way. We're so excited to see it working.

From the owner: No such thing as a bad apple / No such thing as a bad clock, both can be fixed…read more All you have to do is take a Chime back to find the the Time that caused the problem. We do that with precise care. We don't judge the book by the cover nor the clock by the case. We keep up to date on new and old movements so let us help you get ticking again.

They are very personable and did a great job with my watch service. Highly recommended.read more

Had some watches sized at Garner Wallace. Staff were very helpful and friendly and they took care…read moreof me while I waited. Highly recommended and I'm happy to patronize a local small business!

10/01/2021 Anytime you have something that is irreplaceable you are fearful to trust it into…read moresomeone else's hands and hope that you make the right decision. This was my experience. it isn't often that you meet someone who so impresses you! Rob was a delight to deal with. He restored/repaired our large wall clock, to its former glory. His love for what he does is evident! He answered our many questions on how to best care for our beloved 30+ year old clock. We trusted him with our precious clock and he cared for it as if it were his own! Upon walking in you can instantly see that his passion is clocks and his calling is a labor of love. The repair took a reasonable amount of time due to his skill, and the pricing was more than fair! He was prompt to communicate, and his estimate for time needed was accurate. Thank you Rob for repairing my clock, looking forward to hearing the familiar chimes again!

***Sorry about the duplicate review. Apparently I wasn't logged in when I wrote the original review…read moreand I can't figure out how to delete it.*** My dad's hobby was woodworking and he became very skilled at it. Back in the 1970s, he built housing for three clockworks. Those clocks have been in my mom's house for about 50 years now. My mom passed last November and she left to me my favorite clock, built by my dad. Unfortunately, when I tried to wind it, it appeared the spring was broken. I found Rob at Antique Clock Repair of Arlington and set up a drop-off appointment to have him look at it. His walls were literally covered with clocks of all kinds. As we chatted, it became obvious he had deep experience working with clocks. He took time to explain the process of evaluation, quote and repair and let me know how many other repairs were ahead of mine. I felt confident in his abilities and left my dad's clock with him. A few days later, he explained that the works were shot and that the particular works my dad had selected 50 years ago had no replaceable bushings, meaning new works would have to be purchased and installed. He had found the clockworks manufacturer was still in business and still produced the model, so it was guaranteed to fit in the wood housing without modification. I picked up the clock yesterday and it is running perfectly. Several hours after being hung, it was still keeping perfect time with my iPhone! The sounds of Westminster chimes in my home takes me back to my days as a young boy and it is good to know that, one day, this clock will be in the home of one of my daughters. Thank you, Rob, of Antique Clock Repair of Arlington for preserving a family heirloom! P.S. There were 12 clocks in the same room at mom's. I'm sure I'll be visiting Antique Clock Repair of Arlington, with any future clock repairs.

We have been taking jewelry that's important to us to Ana, Gary, and Victor for several years now…read more Jewelry that other people dismissed as too difficult, Gary repaired same day. We've taken loose stones and had earrings and pendants made by hand. We have always been met with friendly, personal service, extremely high quality craftsmanship and fast turnaround. I just cannot recommend them enough! And it's not common to run into a family run business anymore!

Instant jewelry repair in River oaks be careful by or beware…read more... I brought a silver chain in all it needed was one jump ring that's it. $50 really what a scam what a rip off I complained and they said that's the price I should have done it myself would have been faster

You feel like cherished family when you walk into Richard's - their customer service is exemplary…read more Richard and Richard's daughter Brooke are very customer centric jewelers with great knowledge of the industry and like her father - Brooke also has excellent taste and style in jewelry to help you make informed decisions on your purchases & repairs.

Everybody is so nice! My ring was perfect. The prices are…read morealso very good compared to other jewelers in the area!

This place is eclectic! Incredible stuff you just can't find anywhere else. Clean, with individual…read morebooths selling toys to belt buckles to gardening books to used musical instruments to goth Tshirts. The place is crazy cool in a good way! Super recommend!

We love coming here and combing through all the stuff! There are so many fun things to see. I like…read morethat each time we come back there's new and different things to see and purchase. The staff has been great every time we've been. Some things are a bit overpriced, but you can still find some good deals!

I have been using this repair shop for jewelry and engraving for years! They restore jewelry to…read morelook like new. I've had engraved plates done for frames and they always turn out perfectly professional! I've never had to wait more than a couple of hours to have any service completed except for having Rhodium plating done on my wedding ring. Yes, I trust them with my wedding ring!

$19.99 for a tiny screw for eyeglasses. For his "time" so I thought it wouldn't be a big deal to…read moreadd nose pads for that price. He said another $20. Wow and since my kid needs unbroken glasses I had no choice. Fuck this place.