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    Robinson Owen L MD

    3.7 (12 reviews)

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    Philip Kim, MD

    Philip Kim, MD

    4.3(9 reviews)
    2.4 mi

    Heads up for individuals considering Dr. Kim:…read more Dr. Kim is a great doctor. I feel he has the passion and the compassion to help his patients in every way possible. He explains conditions and lab results in ways it's easy for the patient to understand. And when you need a form filled out, he and his staff are there to help out. The only downside is, they charge fees now. Most of the nurses and staff are kind. They make sure you are on time for your appointments and they make the effort to make you feel you are valued. However, I feel quality patient care needs to improved whether in person or via tele-visits. As a patient, you feel less validated and feel you are just annoyance when a particular nurse talks over the patient, makes invalid suggestions for referrals, ignores a patient who walked-in (w/o appointment) for over an hour, and emphasizes the patient was late for the appointment when they give you an appointment card that says Time A, and their appointment text says Time B, and the appointment time the staff claims the patient made is Time C. These are just few of the things to look out for, from personal experience. Best wishes to fellow patients visiting Dr. Kim.

    I recommend DO NOT VISIT this doctor's office. I am formally…read moreexposing and condemning this office's unacceptable actions. *Hospital Visit Due to High Blood Pressure: - I had been experiencing a heavy head in the mornings, so I checked my blood pressure, which was 155/87 despite taking medication. - I called the clinic office and booked the earliest available appointment at 10:15 AM. - Before my visit, I ate half a sweet potato and drank a cup of coffee. * Hospital Visit & Consultation: - Upon arrival, my blood pressure and weight were measured (doctor noted a 5-pound weight gain). - I asked to doctor, I had half a sweet potato and half a cup of coffee about an hour ago. Since I'm already at the hospital today, can I still get a blood test? After checking my chart, the doctor confirmed that it was fine to proceed. * Blood Test Denial & Conflict: - When I went to the blood test room, the receptionist suddenly refused to proceed with the test. - If I request a blood test while I am at the hospital, is it not allowed? Even the doctor said OK? -Hanna ((the receptionist)said, the Reasons given: "Walk-in patients cannot get a blood test." "Eating sweet potato and drinking coffee may affect the accuracy of the results." - When I argued that the doctor had checked my chart and approved the test, the staff took me to a separate room and spoke in an authoritative and condescending manner. - The receptionist told me to go to Urgent Care if I wanted a sudden blood test. - They even said I don't have to come to their hospital anymore. - I was extremely uncomfortable with the staff's rude attitude and demanded an apology. *Apology Call & Further Dispute: - About an hour later, another hospital staff member called to apologize on behalf of the receptionist. I insisted that the receptionist(Hanna) should apologize directly. - Later, Hanna called but: - Instead of a sincere apology, she repeated the reasons why they refused the test. - She added that their hospital has a limited number of blood test kits per day and that walk-in patients cannot get a test. - She also gave new reasons: "Since you are pre-diabetic, eating sweet potato and drinking coffee may affect the accuracy of the test." "Since your blood pressure is high, drawing blood suddenly is not advisable." However, the doctor never mentioned anything about pre-diabetes or these concerns during my visit. When I asked, "Then was the doctor wrong?" she was unable to answer. Frustrated with the situation, I expressed my dissatisfaction again and ended the call. What do you think?

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    Ron Yamane, MD

    Ron Yamane, MD

    3.3(13 reviews)
    0.3 mi

    Take a look at these reviews, and among the 1-star comments there is a constant: Masayo…read more Unfortunately, this is a classic case, where you have a good doctor hampered by terrible staff. It is also unfortunate that be what it may, it is the doctor's responsibility to manage that staff and ensure each patient has a respectful, caring experience. Ron Yamane's staff answer the phone whenever they feel like it (they absolutely do not adhere to stated hours), and are condescending and disrespectful to patients. We've moved on (after several decades) to find a doctor who actually believes in a "patient-first" model, one to whom we can confide and trust. This is a shame: it's not often you see 3.3-star ratings for doctors, but in this case, it is deserved. No ill-will toward Dr. Yamane, I'm sure you can turn this around, but your legacy in Gardena has been severely tarnished by your management approach. The negative reviews you see on this site are only a fraction of those who have been affected; most folks I know all have the same story, grin and bear it, or stop going to your office altogether...

    Best to choose another doctor, because after 32 years of patronage I finally became tired of Dr…read more Yamane's non-professional administrative staff for their unacceptable service especially managed by "Masayo" in a private office environment that's outdated and not up to standard. I find him to be an average nice doctor who has cared for me, but his staff whose English is their second language has lacked friendliness and respect like his scheduler, "Suwaki" who has rudely talked down to me. They run around like squirrels too being so busy and their hours of operation are irregular including not answering their phone calls at times. Waiting longer than reasonable is common and during my last visit, I was informed that three patients were ahead of me just like being on an assembly line. Moreover, your first impression of their office, lobby and patient rooms will look dingy, depressing like never refurbished nor painted with old wall posters/flyers. I feel that "Masayo" whose irrational had complained that she was wasting 15 minutes of her time to explain about Optum's procedure namely HMO-POS for a PPO urologist referral only because of my longevity was rude and insulting. Most of his staff could careless unfortunately to never improve in such an old-fashion environment whose still using written paper for record keeping instead of iPads with walls of patient folders. Now retired, I was luckily referred by a helpful Wellness Nurse Practitioner from Optum and very pleased now with my brand new, reputable five-star Primary Doctor administered by their competent staff/NP, team work, portal and a well-organized modern facility in Torrance effective 01AUG23.

    Robinson Owen L MD - physicians - Updated July 2026

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