Ok, so we are new to this practice, but so far, we are thrilled…read more The office staff is so friendly and helpful, and this, this right here, is a mouth full! As you know, most of the time medical staff are rude and not at all helpful. I've had so many bad experiences that it's just become the expected norm. This staff however, is a step above, several steps above in fact. Thank you for this pleasant surprise. Dr. Hogan also was friendly, patient and kind. My teenagers felt comfortable and were happy with our choice of a new doctor. I'm glad I spent the time to do the research when looking for a new Ped. The building is a bit old/run down, but it's fine and there is plenty of parking.

Great pediatrician and doesn't pressure you about vaccines! Love her, she's really good with kids…read more The nurses are super sweet as well

My husband went here for his immigration medical exam. Christine, helped us with all our inquiry…read moreand provided us with details on how to go about the process. It was smooth from start to finish,grateful to have come across this clinic for this type of service. Friendly staff and knowledgeable about the process. I would recommend this clinic for your immigration medical needs. Thank you for all your help.

Extremely nice dr. and staff! Dr Sung (the sister) was a…read moregood listener and she gave me a real vibe that she wants to know about you to attend you better. The nurses explained everything carefully and made sure you understood. I will go back if I need other medical needs.

I found out my doctor retired. So sad to see him go. I decided to pick a doctor closer to home. I…read morewas pleased with the outcome. It turns out my new doctor knows the doctor that retired and the cherry on top is that they're friends. I am blessed to be closer to home.

Doctor Arielle Tucker does not take care of her patients I explained to her that I needed this…read moredocument sign in order to work. I went up there she signed one document which was the wrong one I took it back got the right one and then she's gonna tell me to take 2 to 7 business days to sign it, my wife explained when I'm there and explain the situation. She told me she would have it ready and she still didn't have it ready for me so don't trust her. She will not take care of you as a patient.

So I went today for the first time at this clinic and I have to say Dr. Baez is amazing, he listens…read moreto everything you have to say, he treats you like a human being and not as a $$$ patient. Make me feel comfortable on telling him my health problems and gave me the trust that he will help me. The staff in the front desk! Nothing bad to say I went in little late due to an accident outside the clinic and they just told me that doctor have a policy that give you 15 minutes late no over that and off course is understandable. So I want to say THANK YOU DOCTOR BAEZ! You really know how to treat a patient.

Doctors in this family practice are great! I was a long time patient here and if it wasn't for my…read morenew insurance I would probably still have been with this facility aside from some attitudes from the staff, which isn't the friendliest must I add. Getting appointments though is like 3 months out if you're lucky, but over all good Doctors!

I'm only giving 5 stars because of Dr. Kirolos and his staff. Actually getting a human on the phone…read morecan be very challenging. The whole Venice family network can be difficult to navigate, I know they've been making some Changes but it's so overwhelming to get a hold of the front office, scheduling can be a nightmare BUT when you get in office that all changes. Dr K is a rockstar! Super thorough very professional great service. You can tell he actually cares and we'll go the extra mile for your family. I genuinely appreciate Dr. Kirolos!

I have been with them over a year now. During that time, I…read morediscovered I have breast cancer and other ailments as well but none were discovered by the SBFHC. I had to go other clinics to find them out. The waiting is horrible too. I am waiting an hour and a half for my hip x ray results. If you are considering visiting one of those county clinics, please do not come here. The facility is clean and the staff friendly, but I have never seen by a doctor here, the nurse practioners know nothing and getting an appointment ( only by phone and they make you wait as long as 30 minutes!) is hard. Cancelling appointments are also not very clear since you have to do it through the automated answering machine.

Heads up for individuals considering Dr. Kim:…read more Dr. Kim is a great doctor. I feel he has the passion and the compassion to help his patients in every way possible. He explains conditions and lab results in ways it's easy for the patient to understand. And when you need a form filled out, he and his staff are there to help out. The only downside is, they charge fees now. Most of the nurses and staff are kind. They make sure you are on time for your appointments and they make the effort to make you feel you are valued. However, I feel quality patient care needs to improved whether in person or via tele-visits. As a patient, you feel less validated and feel you are just annoyance when a particular nurse talks over the patient, makes invalid suggestions for referrals, ignores a patient who walked-in (w/o appointment) for over an hour, and emphasizes the patient was late for the appointment when they give you an appointment card that says Time A, and their appointment text says Time B, and the appointment time the staff claims the patient made is Time C. These are just few of the things to look out for, from personal experience. Best wishes to fellow patients visiting Dr. Kim.

I recommend DO NOT VISIT this doctor's office. I am formally…read moreexposing and condemning this office's unacceptable actions. *Hospital Visit Due to High Blood Pressure: - I had been experiencing a heavy head in the mornings, so I checked my blood pressure, which was 155/87 despite taking medication. - I called the clinic office and booked the earliest available appointment at 10:15 AM. - Before my visit, I ate half a sweet potato and drank a cup of coffee. * Hospital Visit & Consultation: - Upon arrival, my blood pressure and weight were measured (doctor noted a 5-pound weight gain). - I asked to doctor, I had half a sweet potato and half a cup of coffee about an hour ago. Since I'm already at the hospital today, can I still get a blood test? After checking my chart, the doctor confirmed that it was fine to proceed. * Blood Test Denial & Conflict: - When I went to the blood test room, the receptionist suddenly refused to proceed with the test. - If I request a blood test while I am at the hospital, is it not allowed? Even the doctor said OK? -Hanna ((the receptionist)said, the Reasons given: "Walk-in patients cannot get a blood test." "Eating sweet potato and drinking coffee may affect the accuracy of the results." - When I argued that the doctor had checked my chart and approved the test, the staff took me to a separate room and spoke in an authoritative and condescending manner. - The receptionist told me to go to Urgent Care if I wanted a sudden blood test. - They even said I don't have to come to their hospital anymore. - I was extremely uncomfortable with the staff's rude attitude and demanded an apology. *Apology Call & Further Dispute: - About an hour later, another hospital staff member called to apologize on behalf of the receptionist. I insisted that the receptionist(Hanna) should apologize directly. - Later, Hanna called but: - Instead of a sincere apology, she repeated the reasons why they refused the test. - She added that their hospital has a limited number of blood test kits per day and that walk-in patients cannot get a test. - She also gave new reasons: "Since you are pre-diabetic, eating sweet potato and drinking coffee may affect the accuracy of the test." "Since your blood pressure is high, drawing blood suddenly is not advisable." However, the doctor never mentioned anything about pre-diabetes or these concerns during my visit. When I asked, "Then was the doctor wrong?" she was unable to answer. Frustrated with the situation, I expressed my dissatisfaction again and ended the call. What do you think?

I went in for a TB test and the whole process was quick, I was in and out in about 10 minutes. The…read morestaff is also friendly and very helpful, I'll definitely be recommending this location for anyone who's looking to get a TB test.

I love the customer service. I was put in the room to start my training right away. Even though is…read moreunder construction, Comfy , water and just relaxed environment. Made me comfy taking my test. Showed me hands on with all the adequate mannequins. Teacher was amazing on explaining . Will totally recommend this place. Bls certified

Take a look at these reviews, and among the 1-star comments there is a constant: Masayo…read more Unfortunately, this is a classic case, where you have a good doctor hampered by terrible staff. It is also unfortunate that be what it may, it is the doctor's responsibility to manage that staff and ensure each patient has a respectful, caring experience. Ron Yamane's staff answer the phone whenever they feel like it (they absolutely do not adhere to stated hours), and are condescending and disrespectful to patients. We've moved on (after several decades) to find a doctor who actually believes in a "patient-first" model, one to whom we can confide and trust. This is a shame: it's not often you see 3.3-star ratings for doctors, but in this case, it is deserved. No ill-will toward Dr. Yamane, I'm sure you can turn this around, but your legacy in Gardena has been severely tarnished by your management approach. The negative reviews you see on this site are only a fraction of those who have been affected; most folks I know all have the same story, grin and bear it, or stop going to your office altogether...

Best to choose another doctor, because after 32 years of patronage I finally became tired of Dr…read more Yamane's non-professional administrative staff for their unacceptable service especially managed by "Masayo" in a private office environment that's outdated and not up to standard. I find him to be an average nice doctor who has cared for me, but his staff whose English is their second language has lacked friendliness and respect like his scheduler, "Suwaki" who has rudely talked down to me. They run around like squirrels too being so busy and their hours of operation are irregular including not answering their phone calls at times. Waiting longer than reasonable is common and during my last visit, I was informed that three patients were ahead of me just like being on an assembly line. Moreover, your first impression of their office, lobby and patient rooms will look dingy, depressing like never refurbished nor painted with old wall posters/flyers. I feel that "Masayo" whose irrational had complained that she was wasting 15 minutes of her time to explain about Optum's procedure namely HMO-POS for a PPO urologist referral only because of my longevity was rude and insulting. Most of his staff could careless unfortunately to never improve in such an old-fashion environment whose still using written paper for record keeping instead of iPads with walls of patient folders. Now retired, I was luckily referred by a helpful Wellness Nurse Practitioner from Optum and very pleased now with my brand new, reputable five-star Primary Doctor administered by their competent staff/NP, team work, portal and a well-organized modern facility in Torrance effective 01AUG23.

Rude rude rude!! The staff he's is extremely rude! They also don't pick up the phone. I tried to…read morecall 3x during "business" hrs.. and nothing. So I looked up their office hours and all I could find was that they would be open at9am. Thinking 9:30am would be a good time to go, they tell me they don't do drug tests till 10am. How am I to know that??? So now I'm waiting outside till 10am. 30 mins isn't the end of the world. It was how rude they were to me. Post information on your site and answer your phone! Truly worst customer service. Don't come here

If I can rate this zero stars I would. I brought my dad here that his work company MADE him come…read morehere even after my father went to his own doctor. My dad fell at work and landed on his back. His back is in extreme pain and when he fell he cracked his head open and was bleeding a lot. He had a concussion and didn't remember how he got home. I bring him here to this clinic and they run no tests on him and tell him his back pain is because he's too old and that he fell because he has anemia. WTF! They didn't even run any blood tests to determine that and btw they wrote on his paperwork that he has no head concussion. This is unprofessional to the extreme!