Excellent experience with these guys. My grandmother needed a caregiver. We tried a couple other agencies, prices have been outrageous, and the service not so great. Getting someone to return your call is ANNOYING. This company is fairly priced and has exceptional customer service.
Things I love;
1. Weekly progress updates- we receive, via email, updates at the end of every week, broken down daily by services provided, medications, meals prepped, errands (with times they were ran and where to), house chores performed, my grandmothers mood, mobility, eating habits, etc. - you can also receive these daily if you prefer- it keeps you very much involved and I don't miss anything and my grandmother appreciates when I mention an activity her and the caregiver did, she feels like I'm super involved.
2. you know when the caregiver comes in to start shift and when they leave.
3. Price!! - we currently have 7.5hrs per day, mon-fri at $17per hr, 5hrs sat at $15per hr ($2 off for you 6th day of service) These have been the best rates we've found in the area, no strange fees on our bills. It's all very clear.
4. Customer service has been the best experience, NO ANSWERING MACHINES! Every time I call someone picks up. I have the managers cell numbers, ask for Mo, super helpful and runs a tight ship.
My parents love the updates we receive, they live in NY. they include all of us in the emails. We all know exactly what's happened that week.
I cannot stress enough the customer service, always answer my calls and supper forthcoming with info!
Grandmother loves the caregiver! It's been a win for all thus far. read more