Rented condo it was filthy...they charge 400.00 a night and would expect a whole lot more. Carpets badly Stained... They said sleeps 6..two bedrooms with full size hide.a.bed . No way can 6 adults share this tiny space! Will do VRBO next time. read more

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+ The grocery store is really nice along with the restaurant that oversees the marina. - Had to pay $1.50 for a shower and the deck hands with fuel and pump out were no help. The pump out station was broken. read more

Great drop in for fish & chips and/or mac & cheese. They have great looking soups & salads to choose from as well. Got to catch some Seahawks & amazing sunset. read more

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My fiance and I received a free weekend getaway to this resort to check out their grounds and facilities for a our potential wedding there. We loved it so much, that that's where we chose to have our wedding and reception. The staff was wonderful, the suite we had was GOR-GE-OUS, they comp'd our meal for saturday night- Urging us to try as many things as we wanted... everyone there, especially Sam, the events director, was amazing. He gave us price sheets, discounts, contact sheets for local vendors... everything we needed. He is even giving us 50% off all future visits needed between now and the wedding so we can get everything lined up on site. The folks in Friday Harbor were very nice as well... I'll review those restaraunts next. LOL. I cant WAIT for our wedding in January next year... read more

We had an amazing wedding here. Everyone was very professional, the food was outstanding, and the atmosphere was great. They didn't miss a beat on meeting our needs. We stayed here a handful of times to check out the resort, taste all of the food and plan our wedding. They were always very welcome, informative and understanding. We loved our mini vacations when we stayed here. The food is very good. The Prime Rib was outstanding at the restaurant and was just as good during the wedding. Candace, Sam and staff were fantastic. It was nice to be able to relax and enjoy the special day as they were all over the details. They were very accomodating with the special requests including having a flower dog, three foot sparklers, changing the order of the wedding all around, having a play area for 45 kids, dessert bar for the kids, games and activities, etc. Amazing people to work with. We rented four houses for family and the houses were all well received. The one area that wore me out was our house was three+ stories tall. I must have run up and down those stairs 100+ times over the two days we were here. The house had an elevator, but it was very slow. If you are going to get married and use the main house to get ready make sure all supplies are where you the women are prepping as I can't recall how many items were on the top floor when they were getting ready on the bottom floor. read more

We recently took a boating vacation up to these parts so did not stay at the resort itself. However, we did avail ourselves of its new Afterglow Spa. We also had a lovely dinner at McMillins and a delightful breakfast at Lime Kiln Cafe. The resort itself is beautiful, with surrealistically friendly staff more than willing to accommodate every whim or need. A variety of activities are available - including whale watching, kayaking, pub crawling, walking about, or taking in some of the summer productions. The best part is one's level of privacy or enjoyment is completely up to them. We quite enjoyed the opportunity to put our feet up and reconnect with good friends in such an idyllic locale. This is a place we will visit again, this time staying in one of their lodging facilities. read more

Had I just stayed at the Hotel De Haro, this would be a one star review, but I am giving two stars simply because I also attended a wedding in the garden, which was beautiful, and affords Roche Harbor Resort an extra star. The hotel has a shared bathroom. I knew this coming, but assumed that there would be robes and maybe slippers provided. Nothing was provided. I got to run around in a towel waiting for an open shower. It was awful. The "historic" room had furniture that was falling apart and smelled very musty. The bed creaked and was terribly uncomfortable. It was not a romantic night to say the least. Bottom line, Roche Harbor is beautiful but do not stay in the historic hotel!! And Roche Harbor Resort if you read this, provide robes for your guests! read more

This is a review of the hotel/lodge, not the activities surrounding Roche. I really wanted to like Roche Harbor Resort. I loved coming here as a child on our yacht, buying fresh-made donuts at Lime Kiln, kayaking to other islands, and watching the colors ceremony at sundown. I still love these activities to this day and this made my recent weekend there stay-able. However, the experience lodging here was quite sour, to say the least. We stayed in a 2 bedroom + loft condo-style room overlooking the harbor. The view was quite nice, and the walk to the main hotel area was not so bad. The bad came in 3 main areas: 1) Housekeeping- First, we found old bread in one of the cabinets when we first checked in. This was a surprise- it showed that housekeeping does not check thoroughly, but I let this one go. The next day, I actually called the front desk to see if they actually serviced our rooms. We came back the second day after kayaking to find 2 out of the 4 beds made, 1 bathroom with fresh towels (the other two did not), and the kitchen with some dishes washed, and some set aside. How odd. Even the person at the front desk asked"so it looks like they did a half-assed job?" I agreed, in the nicest way possible, and asked for some help (I secretly found it odd that the young man used that word as part of the resort staff). Some young staff brought a change of towels and apologized for the incident. But it was very unprofessional. 2) Barbeque grill- We had one on our deck overlooking the harbor. First, it didn't start. My dad has been grilling for years, but he noticed that due to poor upkeep, the grill just would not start. Then, the WORST thing happened. Once we had the grill going, and the meat on the grill, the grill actually CAUGHT ON FIRE. I have never seen anything like that in my life. But the whole thing was in flames, and I honestly thought that we would have to call 911. Luckily, somehow my dad and husband were able to get the grill to turn off, but for 5-10 minutes it was up in flames. I cannot believe that Roche Harbor Resort staff would poorly maintain the grill to the point where guests' safety are in danger?! Again, some young staff (the same from the day before with the towels) showed up with a small fire extinguisher and a handful of apologies. How odd. 3) The price- For a whopping $550/night and minimal housekeeping services + a dangerous barbeque grill, I don't think this place was worth the price. I've travelled internationally and camped and stayed in lodges across the Pacific Northwest. I've been ripped off a ton. But for these loose ends and management just crying for help, the prices are illogical. What an absurd weekend. Luckily the rest of the Resort (minus the lodging) was splendid. If you want to have a good experience at Roche, stay on a boat, or go after they hire new management. read more

9/2 Update: Hotel Administration contacted me and took the feedback well. They also compensated us for the inconvenience. The review has been re-adjusted based on our latest/greatest customer service interactions. ----- If there is one thing you take away from the review: do NOT stay at Hotel Haro. EVER. Overall the resort grounds are charming and family oriented. But hotel itself is really a disaster. The hotel hosts a lot of weddings - mostly during weekends/holidays. The challenge with that is music will be BLASTING from the parties from 7pm till 12midnight, with drunk, loud, and inconsiderate guests walking down the walkways, common areas, corridors, and balcony LOUDLY all hours of the night and stumbling to find their way back. They slam their doors, and drunkenly argue with one another. We had several of them pounding the doors cause they didn't know where their (fellow) drunk kids or friends were (well not in our room!). Also had several hangout outside the balcony to chat it up loudly as if it's a bar and not 2am. And where is the hotel staff in all if this? No where. Tried to dial the operator or front desk and it was not staffed. And even when another hotel guest talked to them earlier that night - they did not do anything. The facilities itself were old, dirty looking, and without any charm. It badly needs a renovation / upgrade. If you want a weekend at a frat/animal house, this place is recommended. Actually, I would rather recommend Cancun for that purpose. If you don't want to be tortured by excessive noise, all hours of the night, by drunks, I would recommend you stay elsewhere. We stayed in a beautiful B&B last year in the Island. For a small price difference, you get wonderful breakfast, great facilities, and get to keep your sanity. Priceless. read more

Roche is OK, like most places around here. Why Nick D sees 5 starts everywhere is beyond me. NOTHING here except for views and landscape rates 5 stars. If you eat everyday at dairy queen, that could be true, but otherwise its just dishonest. Roche has a good wine list, they buy good food, like (around now) copper river salmon - but its just OK. If your half good at cooking you can do as well at home. This has a captive audience - the owners of big expensive boats. They have more money than they know what to do with and spend lavishly at the resort. Why change when your full every night during the summer? read more

Roche Harbor is an absolute gem! My wife and I recently made our way out for a wedding, where we stayed a single night in Quarryman Hall, and were absolutely blown away with our experience. The entire resort reeks of old-school Americana, with beautiful white boats littering the Harbor, small shops and restaurants and a general feeling of nostalgia. You could say it's not unlike Cape Cod or other eastern resort towns. The room was modern, with all the amenities, clean, and had a big beautiful balcony overlooking the harbor but still fit right in with the traditional landscape and the elder statesmen, the Hotel de Haro. The staff was friendly and more-so, they were vibrant and youthful, as it seems many local college-aged kids and even foreigners make up the summer staffing. There wasn't a single negative thing I could find, as Roche Harbor has something for everyone, including activities for families and plenty of nightlife on property for the younger crowd. Travel to/from the island takes some time but only adds to the experience, as the ferry ride in was calming and easy, while the seaplane ride out was quick and awesome! I believe the term they use in their advertising is "enchanting" and it's true, as days later, I find myself randomly watching the webcam they have with a view of the property/harbor. I defy you to go here and not fall in love. I can't wait to go back, whether it be with just my wife, family or friends. read more

I love destination weddings because they give you a reason to visit beautiful, off-the-beaten-path places like this. Attended a wedding here last weekend, and I am now officially in love with this place. Everything is BEAUTIFUL! The food is awesome. We stayed in the condos, which were a bit older, but still clean and spacious. We also visited the townhouses that the couple and their families rented out and WOW - these are gorgeous and brand new. This is such a unique place to have a wedding, and I enjoyed every second of our weekend! Lots of things to do on the island too. read more

Roche Harbor Resort Summary 4.6 Excellent 1,186 reviews Rooms 4.3 Location 4.9 Service 5.0 What guests are saying "Great facility with a staff that provides great service." "Great place, amazing food had a wonderful time with our family." "Garlic fries were awesome and crab Mac and cheese was delish." More Expedia.com 4.5/5 · 352 reviews Hotels.com 9.1/10 · 228 reviews Orbitz.com 4.5/5 · 352 reviews Travelocity.com 4.5/5 · 352 reviews Reviews Search reviews People often mention Sri Narayanan 1/5 8 minutes ago on Google For what we paid our experience felt significantly short of expectations. To start with the condo(unit 205) we stayed was very hot. It appears that the thermostat was most likely broken and we did not realize it till the last day. The room was overheated to a point that the fans were blowing hot air. The resort does not have any air conditioning for most of its units. The ceiling fan moved excruciatingly slow. The front desk advised us to open the windows and when we resorted to that the bugs starting moving inside the condo. The resort attracts mosquitoes due to standing water in the marina area. You better be armed with ample bug spray. The resort laundry facilities are dirty and the detergent dispenser is probably permanently out of order ans so are some of the other dispenser. Everything at the grocery store appeared to be priced at "Island price". The parking spaces in the condo are positioned in a way that your vehicle has a higher than normal probability of hitting a brush or worse hit another vehicle. Despite having a nice experience at the island itself this resort turned out to be a killjoy and it ended up devaluing it to a point where we are certain not to visit the island itself. So for future guests who travel especially at the peak of summer ensure that you try to get a unit with air conditioner, get ample amount of bug spray and make sure that you identify your supplies before hand and buy it in the mainland. read more

A friend of ours had a wedding in Roche Harbor. We stayed for the event in the Cottages on the Green, which are privately owned homes that the public can rent. Our house was a three bedroom house, one year old, three bath, right in the heart of the resort. We flew from Lake Union in Seattle by Kenmore Air. I highly reccomend this experience for those looking for a nearby get a way. http://www.rocheharbor.com/realestate_cottages.html We arrived early on a Friday and didnt expect to have access to the house until later that day, but the staff for Roche Harbor Resort let us in at 9am. There must be 10 to 15 of these houses you can rent. Most sat empty, which was a shame. Our three bedroom house cost $600 per night, but we split it three ways. The other two and one bedrooms are cheaper. Flying into Roche is definitely the way to go. It cost $240 round trip, but saves 6 hours of commute time from Seatle. 35 minute flight, and incredibly cool taking off from Lake Union and landing in Roche at the end of the dock. http://www.kenmoreair.com/ read more

A spectacular place to get away for the weekend or longer. We rented a slip on the dock to park the boat. The dock staff were friendly and helped with the docking. There is store right off the dock, and many interesting places to visit nearby to the marina. read more

We just had our wedding at Roche Harbor a couple of weeks ago and I could not write enough positive things about our and our guests experiences. Right from the beginning all of our needs, wants, and desires were met above and beyond our expectations! We had the perfect wedding for us, everything that happened starting from our first contact with the resort to the final check out the day after the wedding exceeded our expectations. Sam, Alejandra, Candace, and Trina went out of there way to make sure that not only our experience but also the experiences of our guests were perfect from the moment they called to make a reservation to the moment they left. On top of creating the most ideal wedding for us, Roche Harbor itself is just gorgeous with immaculate gardens, beautiful buildings, and excellent views of the water. It also has a wide range of room options with a wide range of prices. This variety made it possible for all of our guests to find a room that they could afford and be completely satisfied with. Additionally, there is a huge amount of stuff to do both at Roche Harbor itself and on the island, allowing us and our guests many options when it came to fun activities during the down time between wedding events. Last, but definitely not least, I need to give a huge shout out to the food. Everything that I have put into my mouth at Roche Harbor has been amazing. Seriously amazing. The fresh fish, the local veggies and fruit and don't even get me started on the prime rib. The prime rib at Roche Harbor is hands down the best prime rib I have ever had. It melts in your mouth. Delicious. We got an extraordinary amount of compliments on the food at our wedding, people were going back for seconds and thirds. Unbelievably good! All of that is to say that if you are at all considering a vacation or wedding on San Juan Island, Roche Harbor is the place to go. It has everything you could possibly need and more and is just a gem of a location. We could not be more pleased with all of our experiences there! read more

The De Haro hotel is cute and the beds are pretty good, however be forewarned that the bathrooms are shared and the walls are so thin you can hear the people talking, snoring, etc. Very clearly. read more

The McMillin suite #161 is wonderfully ROMANTIC. Our room: Clean. Gorgeous claw foot tub. 2 robes provided. Ironing board in room. There's a shower if you're not into baths. (take some bath salts!- It's a shame to not use the tub.) The bathroom floor is heated-- that is heavenly. Comfortable bed. Romantic little gas fireplace and the view of the harbor is wonderful. Service: Front desk was very friendly. To Know: Food-wise, your options are limited. There is a little market, but you'll pay top dollar. We decided to not have an expensive dinner at the McMillin dining room and just wanted to nibble. We paid almost $60 for a six pack of San Pelligrino, chips, salsa, salami, crackers and cheese. (Pack your ice chest from home.) The Lime Kiln- I posted a review. We preferred to eat in Friday Harbor. read more

Sam, Alejandra and the whole team at Roche were spectacular for our wedding. It was beautiful and they made it so! I would highly recommend Roche for your wedding, large or small. You can really trust that they will make it everything you want it to be! read more

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Just checked in and the carpet seems dirty, shower has mold in between the tiles ,the deck is gross and the chair is decorated with a white stain. We were told nothing else is available. In addition, we have children and no one told us there were no connecting rooms so the 2 rooms make no sense here. Serious disappointment! I agree the views are stunning but clearly the hotel does not care about the guest satisfaction. read more

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Snagged a livingsocial deal to stay here to celebrate our anniversary. Walked into our condo to a bottle of wine, chocolates & a nice card. Loving that! We stayed in 206 condo. Nice & spacious with a great view of the harbor. Yes it's a little outdated but that doesn't bother me as long as it's clean & well kept which it certainly was. We were a little nervous about staying in November but it was actually perfect, luckily it didn't rain so we were able to explore a little of the island. Definitely check out English Camp, we also hiked Young hill which gave us amazing views at the top. Don't miss cattle point lighthouse, it's a drive but I've never seen a more amazing view from there. Breathtaking! Staff was very friendly & helpful at RHR. Thank you! read more

I recently had my wedding at Roche Harbor in the end of August. Those that have visited know how beautiful and unique the resort is, and the San Juan Islands are an amazing place to have a destination wedding. With a venue that our entire 125 person wedding had the option of staying at, we were able to have the option of staying at, our wedding day turned into an entire weekend, and we were able to see all of our loved ones in the three day weekend. The gardens are absolutely lovely in the summer for our ceremony, and needed barely any decoration. The newly-renovated pavilion patio served as our cocktail hour and again as our outdoor dance party! The food was amazing at the wedding and also at the restaurants around the resort. My weekend was perfect and exceeded my already high expectations, and a lot of that had to do with the staff and setup of Roche Harbor Resort. The wedding was seamless thanks to the amazing Allison and Alejandra who ran the ceremony and reception. They took care of everything and if there were any glitches, they certainly took care of them without anyone noticing. The hotel staff were so gracious in receiving all of my guests and even went above and beyond and organizing my guest arrival gifts after I incorrectly organized them. I had an amazing pedicure from Amber at the Afterglow spa, and she even touched up my toe after my husband stepped on it right afterwards! My makeup was done by Mayra at Afterglow, I cannot recommend her enough as she was a dream to work with and made me feel like a movie star. I know this review might sound cheesy, but I really did have the perfect weekend and as a bride who has been through the stressful process of planning a wedding, I had to share my story for those looking for an place where you can have your special day. Roche Harbor Resort is a beautiful, stress-free venue with an experienced staff who will make you feel like the center of the universe and take care of your every need. This really is as good as it gets. read more

Very good dinner. I had the Roche Harbor cut of the Prime Rib. The best prime rib i ever have had. It says they buy the top choice prime beef and age it 60 days before preparing and cooking. It was very good. The baked Potato was covered with butter. As for me it was a little pricey but the meal was good. read more

Cute little hotel with shared bathrooms in Roche Harbor. Loved the church tunes in the morning and the Sculpture Garden was awesome!

Mostly Awesome!! Stayed in one of the condos above the spa. The room was well appointed and very comfortable. One small issue with a tub that didn't have a tight plug so water leaked out when bath drawn. Ate at both McMillins and Lime Kiln. Both high quality food and attentive servers and staff. Relaxing in some of the prettiest surroundings in the northwest makes this a first class place to visit. read more

Great dock staff amazing experience. There is not a better destination in Washington to experience beautiful people, gorgeous yachts (some real biggies!), wonderful food and great marina services. great Wi-Fi, cell service and lots to do at the resort. I will keep coming back. read more

I have often stopped here by kayak or car for lunch and ice cream, but this time I came up to research a vacation rental for sale and scouted around for a place to stay. Thanks to Andrew, at the front desk, I had a tour of the Haro Hotel (John Wayne and Roosevelt stayed there) and ended up in one of the historical cottages. I had my dogs in tow and was grateful to find out that Roche Harbor is dog friendly - it seems everyone has a dog. The bed was great, I had WiFi, the view of the harbor fantastic, and being the off season, it was quiet. I road my bike a few miles, had a nice meal in the restaurant, stayed an extra night and will probably return again. read more

Stayed at the Quarryman Inn at Roche Harbor on a Saturday night in July. $489. for a very large beautiful bathroom and a relatively small sleeping area for 4 adults. Pull out bed was against our bed. It had a spring frame and frankly was not comfortable. View was niece but really felt ripped off. It's the most we ever spent on a hotel room anywhere in the world. It is a beautiful spot, and the yachts are amazing, so it was fun to check them out. Breakfast at the Lime Kiln Cafe was very good. Having our own car was a big plus as we drove to Duck Soup for dinner which we loved. We also loved hunting for driftwood on the beaches and seeing the beauty everywhere. Go in the off season if you must and stay in Anacortes. Get the early ferry and make a day of it, then leave! read more

This spot resort is very historical, but modern, but has lots of character - with the quirks that go along with it. The girls working there were very sweet. We spoke with Ashley when we got there and Laura while making reservations. The town was a dream at night with all lights (it is December). There weren't many people staying at the resort, as it is the off season, so it was pretty quiet- which was nice. However, I could see how during the busy season, it could be quiet loud with the old doors and locks shutting. Additionally, the view was great BUT the balcony stayed lit all night (Christmas lights and the light right above the balcony door). The room just about didn't turn dark at any point during the night, making it harder to sleep. The bathrooms were great, the bed was comfortable and the whole place was very clean. It's a very cute, chic resort. read more

During our camping drip over the Victoria Day long weekend, my boyfriend and I were driving around exploring the island. We decided to stop at Roche Harbour and take a walk around the area. The Roache Harbour Resort and restaurant has a beautiful patio over looking the harbour so we couldn't resist and decided to have dinner. Unfortunately the Mushroom and Veggie wrap wasn't available so we shared the mahi mahi fish tacos and chop chop noodle salad instead. Great choices! The tortillas on the fish tacos were a bit crunchier than usual but the fish was done to perfection and the sauce wasn't too heavy. The chop chop noodle salad came topped with shrimp, crab and chicken. The chicken seemed a bit out of place with the other seafood items but it was still good. The shrimp was the most perfectly cooked shrimp I've ever had; sweet and plump. The dressing wasn't overbearing and had a nice little kick to it. The service was also good. Alex came to our table enough times to ensure we were taken care of, but not too many times to be distruptive to our romantic little dinner. If I ever return to San Juan Island I would come back to the Roche Harbour Resort to eat. read more

Wonderful staff and cottages were furnished in the most adorable way! I'd add a bar down on the harbour for younger/mid aged ppl staying at the resort. Activities were fun, pool was nice and easy to navigate through. Would totally stay again! read more

Roche Harbor Resort - View from the pool area/deck! Lovely piece of heaven... - Resorts Near Me - Roche Harbor, Washington

If you're looking for a break from the natural serenity of the state parks, Roche Harbor is the place to get a vibrant resort experience. Reservations recommended, but with an entire dock used for Mediterranean tie, it's rare you can't get in. Services: US Customs; showers; laundry; 30/50 power; water; grocery; marine store (power boat oriented); Kenmore Air For the kids: visit the ice cream shop by the pier; take a short walk across the lawn to the playground; next to that is the pool, which is free to overnight marina guests and open to day-moorers for a reasonable fee; take a short hike through the graveyard up to the mausoleum (or take the teens at twilight and give them a good scare!); catch shrimp on the dock; visit the pier at sunset to watch the Colors ceremony; take a long walk or bike ride to visit the llama; visit the airstrip; and lots more if you get just a little creative! The only activity I don't recommend is the beach near the playground, which is a sucking mudpit at high and low tides. For the adults: Visit the artisan shops by the pier; don't miss a massage at the spa; provision at the grocery store; grab a burger at the Lime Kiln Cafe; have a formal dinner at McMillan's; visit the open-air art park; take a walk over to British Camp, a pre-US army camps with several buildings still standing and restored; purchase some fresh caught seafood on the pier; and for large groups and rendezvous, you can even rent the party barge. This place has something for everyone, even the Catholics, where the Tarte family ensures a Catholic mass at the consecrated church Our Lady of Good Voyage every Sunday throughout the summer. It's a resort, so you'll pay resort prices. read more

Roche Harbor is one of my favorite places. I have been spending the 4th of July, birthdays and anniversaries there since it was just a local unknown hideaway. With the new amenities and the lovely expansion there is no better Marina to enjoy a sunset on San Juan Island! The resort is a wonderful weekend getaway or a magnificent location for a group, they have the facilities to host ANY event. Keep up the great work! read more

My wife and I had two dinners at the Madrona Grill (not the restaurant or the Lime Kiln Cafe). Both times they wanted to seat us in tables along the main aisle and near the door to the bar- very busy and noisy and away from the view. There were empty tables and they don't take reservations, so they were just saving the better tables and giving the poor ones to couples. The first night we had a great waitress from Chile, but the second night we had a poorly trained and semi-rude waitress from California. The second time it took too long to get our food and it was luke-warm when it arrived. We asked to have it heated and she acted like it was a terrible imposition and never really spoke to us after that point. read more

Is this the single worst online reservation system in the world today? You need to try and pick your house or room before you pick your dates of travel? Surely I'm making a mistake. read more

I was robbed at this resort!!!! An employee took my purse with a few hundred dollars, credit cards, ID cards, cell phone and my $350 camera. We know that it was an employee since they were the only ones with access to my purse as it sat under my chair at the restaurant near the kitchen No one else walked behind me or worked behind me except employees.The resort denied that their employee robbed me. They did nothing to help me and did not even let me call the police from their office! This business only wants to take your money - literally. They do not care about your safety, your possessions, your repeat business or your happiness. It is scary to think that they don't check their employees for criminal backgrounds. I guess I should feel lucky I did not get murdered sleeping in their hotel. Never go to this resort!!!!!!!! Update: This company has still not contacted me to resolve this issue or even appologize!! read more

The food was lousy over-priced and the portions are small. Also, the staff is arrogant. If that is what you want, try McMillins- you won't be disappointed. read more

Roche Harbor Resort - McMillins - Resorts Near Me - Roche Harbor, Washington

We had our wedding here in Fall of 2013. I would recommend Roche Harbor for a romantic getaway (as all of our guests enjoyed their stays), but I would be hesitant to recommend it for a wedding. I'm not sure if our experience was unfavorable due to it being an off-season wedding, but I definitely feel like Roche dropped the ball for a venue toting to be a go-to wedding destination. I was essentially one of the least demanding brides in the history of modern weddings. I had the following requests: 1. A big fire in the fireplace for our ceremony, and 2. A PA system for our reception. Roche did not deliver on either of these requests. I should also mention that we paid for all of the housing (3 Quarryman rooms and 6 townhouses), so that kind of just added insult to injury. read more

UPDATE: The service manager contacted me via phone and wanted to get some additional details regarding my experience with their staff. I was a bit taken aback when I first answered the phone because the voice on the other end seemed annoyed. When they clarified who they were I was even more surprised. They asked me about my stay and made various excuses (overwhelmed on a busy weekend, needs additional training, etc) for the behavior of the front desk personnel. I clarified that I was patiently waiting for the young lady to call me forward precisely so that I would not rush her while she was finishing up with the previous clients and that there was no one behind me. I've worked service before and know first hand how stressful that situation can be. They offered me a refund though that's really not the point. I did not ask for a refund but I see on my credit card statement that they did provide me with one. Honestly it sounds like it is their company policy to reach out to customers that are unhappy and try to make things right. For this I will give them 2* instead of 1*. The gesture of a full refund is not a small one and not something that I take lightly. HOWEVER, the manner in which I received a call and various excuses is not acceptable and I will not be going back to Roche Harbor Resort. I would have liked to see full ownership of the issue and a sincere apology. Instead I got a refund and a half baked "sorry". Their customer service skills need drastic improvements. ************************************************** ORIGINAL: They have a variety of accommodations and I paid some serious coin for the McMillan suite. At $500/night, you would expect that they would treat people with some amount of respect... I came for a friend's wedding and would not recommend this place to stay otherwise. The front desk service was very rude. I watched two people in front of me get turned away because their room was not ready yet. The front desk provided them with parking passes and information on what to do while waiting for their room. When it was my turn, the young woman at the front desk did not provide me with any information other than I would get a text when my room was ready. I had to ask about a parking pass and an area map. I'm not sure if it was because the two guests ahead of me were white and I'm not, but that's sure what it felt like. Exiting the hotel was very similar. The young man who checked me out walked away before asking me if I needed a printed copy. He did not bother to ask about the stay or if there way anything else I needed. I've stayed at many hotels (large and small) all over the world, and this is probably one of the worst check in and check out experiences I've had. I've been treated as more of a valued customer at the large chains (Holiday Inn Express, Hyatt House, etc). When comparing this to the other smaller boutique hotels in the area (Inn at Langley, Rosario Resort, Salish Lodge, Willows Lodge), it was truly abysmal service. The room smelled of a strongly perfumed shop. The diffuser in the room was overpowering as soon as you stepped in the room. It almost made it seem like they were trying to cover up a smell. We left it outside for the duration of our stay because we were getting a headache from the scent. The room itself was fairly clean. The only real complaint there was the water escaping from the shower. The floor got really slippery and was a pain to clean up. We had to use our towels to get it dry, I nearly slipped and fell before I put my towel down. Good thing for quick reaction speeds. The room itself is cute and the layout is fine. The view from the deck is really what you're paying for, however you're sharing a deck with your neighbor. The other really annoying part is the bells. The chiming of the bells at 9am, noon, and 3pm was really not appreciated. From the room it sounds like someone is right outside your door ringing a bunch of church bells. It's not just the hour marks either, it's the hour chimes, then about 4 songs. Really ruins the idea of sleeping in or having some morning fun between the sheets. It's overly crowded and the walking paths are not really well maintained. Walking around in heels on poorly maintained cobblestone walkways in dimly light paths is a recipe for a rolled ankle. We moved around a lot for the wedding festivities and having to walk on some fairly steep paths, I had to rely on my bf to make sure I didn't fall over. Stay at your own risk. Unless something changes drastically in future, I most definitely won't be coming back. read more

I've been going to Roche Harbor for 4th of July, Memorial Day and Labor Day retreats for over 25 years. In the early years, a bunch of bachelors would head up for a night or two of R&R, camping out and/or sleeping under the stars someplace near the resort, and heading into the resort for afternoon sports and evening festivities. For many of us, it was always a damn good place to blow off steam. Once I met my bride to be, Roche Harbor was among the first places I took her. Since starting a family, we have continue to come back to Roche at least once a year, generally for two or three days at a time, and almost always with other another family or two. There's plenty to do at Roche (swimming, hiking, boating, shopping and eating ice cream). Though there has been a fair bit of development over the past ten years (condos, spa, etc), the development has been tastefully done without harming the delightful, romantic and truly "timeless" atmosphere of the Hotel de Haro grounds. In my experience, the Roche Harbor staff is stable, efficient and friendly, and the nightly ritual of "colors" is always fun to watch. The full day of activities Roche Harbor organizes during 4th of July celebration (e.g., log rolling duels, blind rowing races, fun run, donut and pie eating contests) offers participants and spectators alike plenty of opportunities for exercise, laughs, pictures and memories. Of course, there is also a great fireworks display over the harbor too. Most of the restaurants at Roche are decent at producing standard American fares, and McMillen's does a great job serving deliciously prepared seafood and Prime Rib dishes and has a fine wine list. Indeed, one of my favorite food critics, my 11 year old daughter, ranks McMillen's halibut cheeks as among her top meals all-time. Bottom Line - Roche Harbor offers singles, couples, families and old-timers a great opportunity to experience the San Juan Islands in a relaxed, scenic and tradition filled environment. read more