After reading the reviews, we called John to come out and check on our A/C after buying our home in McKinney. He came out quickly and assessed our needs and was very honest with what we needed and what we didn't need. Our A/C was getting old and of course it went down a week later. John came out the next day and had his crew install our new air-conditioning unit within 24 hours. We highly recommend his service! read more

I cannot thank Rock Solid Heating & Cooling enough - they were quick to respond, had someone at our home within 4 hours, ACCURATELY and THOROUGHLY diagnosed the issue, and then came back with parts and had us up and running by 3:45 CST same day. Had we not gone out for a second opinion to Rock Solid - we would have been stuck with a $5k+ quote for a new unit which was recommended by another company. Sean, thank you for caring about us like family & going above & beyond. We trust you completely & would recommend you to anyone! Do not call another company - call Rock Solid & ask for Sean. read more

First class company! They saved me $2200 on a new furnace and AC unit by coming out and actually diagnosing the issue, not just trying to sell me stuff. Sean went above and beyond redoing the duct in the attic to a bedroom that was having trouble getting air and he blew out the overflow lines on our two units because they were leaking and made sure the job was done right the first time. These guys restored my faith in a local company who values customers and takes the time to understand the issue before charging you just to show up! I rarely give a 5 star rating, but these guys deserve a 10 star!!! read more

Service was quick, honest and helpful ongoing! I'm a single mom, and highly recommended ;)

Came across Rock Solid and spoke with John. He is a guy that knows what high level customer service is. Not only did he fix the air conditioning issue I had, he went above and beyond to address other things that was not part of the original problem. Took the time to get the job done thoroughly. I personally have been frustrated with contractors who rip us off with a lousy job - Rock Solid is different. I will definitely hire them (John) again and recommend him to neighbors around me. Give him a chance, and trust me, you won't regret. read more

Following up on the quote that Rock Solid gave me in September. Reached out to John on Thursday, March 5th to schedule the installation of the new AC at my home. John was on vacation, but handed it over to Sean, who contacted me the same day, and got the installation scheduled for today, March 6th. Sean got the new AC installed today, as expected. Exactly the price and system quoted in September, no tricky fees or games, just great work. My dog Moose would have been in the attic helping Sean with the installation if he could have navigated the steps up there. Rock Solid Air and Heat is the only AC company to call!! read more

Very quick response and extremely honest. I am so thankful I found John and Rock Solid! I'll never use anyone else for my heating and air needs. read more

These guys were great! Waking up at 4:30am to a 95 degree house really sucks! Thankfully, the guys at Rock Solid made the painful task of replacing my AC as painless as possible. Sean was a great help; polite, knowledgeable and helpful without being a "salesman". Their prices are good, they were quick and the work was done well. They'll be my go-to for any and all HVAC needs! read more

Returning from vacation during a Texas heat wave, we discovered our AC was not working. Temperature in the house was over 90. Since it was late on a holiday Saturday, I was just hoping they might have Sunday emergency service. John returned my call and said they had wrapped up their work for Saturday already and he couldn't gaurantee he could get out on Sunday. He then texted me several things to check to see if I might be able to fix the issue myself. None of them worked and we resigned ourselves to staying in a hotel for the weekend. About twenty minutes later John called and said he would be over in five minutes!! Wow. John showed up and found a faulty switch so our AC wasn't getting any power. He then checked further and found that the outside condenser unit fan wasn't running. Within 15 minutes he had the capacitor replaced and checked the coolant pressure. All fixed and the price was surprisely reasonable for an emergency, weekend, holiday service call. Can't say enough good things about these guys. Now enjoying the cool inside temperatures again. read more

This is your GO TO person when it comes to HVAC related issues. He is great, honest and his price is reasonable.

I wish I could give 10 stars for this company! We needed a new system because the one we had was not big enough for our house. John was great getting someone out to get an estimate. He was fast to answer texts. Sean, who did the estimate, was quick and knowledgeable and very friendly. The price was much cheaper than other companies we had spoke to a few months prior. They were able to get out to do our complete unit just a few days later. John was amazing with keeping me updated on when the system would be delivered and the guys who did the install showed up when expected. They were fast and did an amazing job. I cannot recommend this company enough. Update: Almost a week after our install, our AC was acting weird. I texted John and he was at my house within 30 minutes to fix the problem! Can't say enough good things about Rock Solid! read more

Awesome service, highly recommend. We got a quote from another company to fix our [perfectly working] AC unit that was very suspect (they used all kinds of scare tactics like telling us our AC would 'blow up' by the end of the summer). John came out that same day after hours, despite having a full schedule. He told us the other company was wrong, and our coolant level was fine (in other words, the other company flat-out lied about the unit being broken). He did find a weak capacitor, but that was the only issue, very minor. He literally saved us thousands of dollars. There is no way I will call anyone else but Rock Solid for AC/heating repair again. Thanks again John! read more

Can not believe how wonderful it is to have service and not worry about being taken advantage of. They get it done, they do it quick, they price it right and they care about their customers. Could not ask for more. Excellent service! read more

John is a Solid guy. We had an A/C outage in the middle of summer and he dropped what he was doing to come and tend to my problem. During his saturday afternoon at my house, I heard a him take a call from his son, who was in a baseball tournamet that John was missing- that meant a lot to me and my family that he put our problem first. During the course of discussing the payment, he showed me a level of honesty that I am shocked to still see in business today. I subsequently told 4-5 people about it, it made a real impression on me. So I agree with the other statement, If you are not working with John, you are making a BIG mistake! read more

Run cap went out and heat started to creep in. John was able to swing by on a Sunday morning and get us up and running ASAP. Cool guy, quick service. Will do business again. read more

Just installed my 3 ton unit in Plano. Very fair pricing. There is allot of price gouging in the ac business and these guys are awesome. John is easy to talk to and is a great communicator returning calls promptly. A pleasure to do business with and highly recommended. The installers are respectful, courteous and hard working. read more

Our system started making a burning smell at about 3 am. I left messages with several services hoping to get someone out asap so I'd miss as little work as possible. When no one called me back by 8:30, I called these guys. Rock Solid got Shawn out by 9 am after I got an answer on the first call. He was extremely personable and professional, quickly diagnosed the issue (burnt out fan motor), explained the difference between going with an after market or brand specific motor, left to get the part. He came back in a very timely fashion, got the new part installed, and I was able to get on with my day. I'd recommend these guys in a heartbeat. Not that I'm 100% versed in the costs of HVAC work, the pricing seemed very reasonable. Also, as a side note, as a woman I have found that many service providers (intentionally or otherwise) speak differently to me about the work they're doing or what's wrong than they would to a man. Shawn didn't do this. He used technical terms, showed me the inside of our heater, and walked me through step by step so that I'd know what he did. Definitely appreciated that. read more

We contacted three separate companies to get estimates to replace two 17-year-old Carrier systems. Scheduling an estimate was as easy as a couple of text messages. Sean arrived as scheduled, didn't over-sell us - in fact, HE talked US down from purchasing a bigger/fancier system than we needed - and gave a price that was easily 20% less than comparable systems from competitors, using a brand (American Standard) with a better reputation. These guys are fantastic. Sean and Nicholas completed a two-system replacement in two days and surrounded on all sides by our three young children. They were easy to have in the house (super sweet to our kiddos), helpful, extremely knowledgeable, and explained every step of the process. They helped us to be completely comfortable with our purchase, which is incredibly important when you're investing that kind of money in your home. Sean let us know that we could contact him at any time if we had questions or concerns with the systems, and backed it up with a two year labor warranty. If you're looking for a solid HVAC company, look no further. You found 'em. read more

Just hired them to fix my AC unit due to heating issues. Answered my call after hours, came by in the morning just as they said they would and fixed my issue for a very reasonable price. Service technician was extremely friendly and professionally! They are definitely Rock Solid and I highly recommend them! read more

Well, we recently moved to McKinney and were looking for well-reviewed A/C specialists. We saw that Rock Solid seemed like it fit the bill. (I now wish I had noticed how many reviewers had only reviewed this and nothing else.... very suspicious) So I called and spoke with John. After somewhat rudely explaining that they were just too swamped to take care of our non-emergency problem (our upstairs A/C wasn't working correctly), that he would call me in a week. I said I understood and said OK. I guess "non-emergency" is not total A/C loss. Ok I get that. We waited. He never called. After a month I called Danny Slayton, who is amazing and I HIGHLY recommend him! Anyway, after 2 months I finally texted John again wondering why he never did call back. He texted me back to get a hold of his partner. I said no thanks, but we took care of it already. Not professional, period. No apology. Nothing. However, I can't say enough good things about Danny Slayton who wasn't rude at all, was incredibly professional, and handled the issues without delay or problem! read more

Wow! Honest, friendly, and timely company's still exist. I'll definitely be using this company again. Sean thank you for the work you did. Call this company. You will not be disappointed. read more

Love Rock Solid!!! Called on a Wednesday, they came out the next morning! Seemed like my AC was struggling to stay cool during the hottest parts of the day. Sean took the time to explain why my AC would struggle in the high temps with the high humidity and insufficient insulation in the attic (older home). He was extremely professional and friendly. Sean didn't talk over my head; he explained things in a way that I could easily understand. He ended up replacing the capacitors that were low for an extremely reasonable cost. I will definitely call them the next time I have a problem. read more

Shawn was our tech and very knowledgable and on time. He showed me I had a blown capacitor and would have to run to get a part. Within an 1.5 hours everything was back up and running and happy wife happy life . $60 service call and $165 80/5 440v capacitor replacement. I believed that was a fair price because I wouldn't even know where to begin and again happy wife happy life. Friendly and honest company read more

I'm not surprised that John has been called a super hero in other reviews. He just came to my rescue when my AC started blowing hot air while I was busy getting ready to list my house for sale. Cold air blowing in less than an hour. He always takes my call; on tax day, no less! Reasonable, punctual and not afraid to be honest. Rock Solid has my business and referral for life. read more

Rock Solid is the best air conditioning repair company that has done work on my system. The guys are extremely knowledgeable & straight-shooters with a strong work ethic (you have to be to get up in a 120 degree attic for 3+ hours). If you have an emergency they will get to you quickly & are very fair priced. I will not be working with any other company as long as I reside in McKinney. read more

Discovered one of my AC units had a frozen line on a Sunday evening. I emailed Rock Solid that evening and had a response from John the following morning. John let me know they would be able to fit me in for Tuesday morning. They came out and were able to quickly fix the issues. I highly recommend Rock Solid. Would definitely call them again. read more

I called Rock Solid after noticing my fan kept coming on and off throughout the day. They were able to get me in the same day. I was running a little late and Sean waited on me instead of just leaving. Sean was able to diagnose the issue right away and had the issue resolved in just a few minutes. Even though it was a simple fix Sean was top notch. He even went over some of the issues I thought about with the fan and the whole home circulation system. He was straight forward and honest. If I have any other issues come up I will definitely be calling Rock Solid. They have a customer for life. read more

When you live in Texas, it's imperative to know a good HVAC company. We were first referred to Rock Solid by our realtor, and have called on them ever since. John is very responsive, even when you call him at 8 p.m. He is fast, knowledgeable, and his rates are very reasonable. John has fixed every AC problem we've had. We had to replace our entire AC unit last fall; he made a good recommendation, and we didn't have to break the bank. This spring, our brand new AC stopped working. He came right out and within 5 minutes discovered we accidentally tripped a breaker in the attic while putting away Christmas decoration. He only charged us the minimum and even sprayed down the AC because he only been here for 5 minutes. read more

I don't write many reviews, but in this case I had to. These guys are nothing short of fantastic! Punctual, knowledgeable, honest, friendly, and fair prices! Thanks a lot Sean for a job well done! read more

Second time using this outfit. Amazing service. Sean wasted little time diagnosing and replacing the dual capacitors. Very fair price. Sean is a quality dude. read more

Very prompt and dependable service. Same day diagnostics and service. Sean was knowledgeable and had my furnace running again quickly. I would use and recommend Rick Solid to anyone needing AC/Furnace diagnostics and repair. read more

This company caught my eye initially because of the 5 star rating. We have used them twice now and can tell you they deserve the 5 stars! Quick response time, very personable to work with and competent. read more

Believe the reviews. John is excellent. He is curteous, professional and knowledgable. He recently came and fixed our heat when it unexpectedly quit working on a Sunday after Christmas. He came within 30 minutes of my first contact and quickly had the problem diagnosed. He performs his own work and doesn't leave until he makes sure everything is working properly. Our heat was fixed in less than an hour. He even worked with our landlord to arrange payment for the repair work. No gimmicks, no high pressure sales tactics or ridiculous quotes. John is just a great local businessman with high quality work ethics and customer service. read more

John is the owner and the fix it guy. He came to my house the day I called him. Provided excellent service and had the lowest cost....compared to anyone else I called. Almost 50% cheaper!!! He cares about fixing the problem and making the customer happy, not upsales or trying to rip you off. Hopefully I won't have to call him soon again...but I would recommend him to anyone I know!!! EXCELLENT! read more

You can't go wrong w/ this company. I called Rock Solid and spoke w/ John, who was very prompt in replying to my questions and setting up an appointment to do our annual AC check. He was punctual in arriving on the day of the appointment, very knowledgable about how HVAC stuff (pretty sure that's the technical term for it) works, and honest. He didn't try to inflate his prices or charge us extra for any bogus AC parts or procedures. He just told me what was working fine, what needed repair/replacement, and he got it done quickly. I had several other A/C-related questions that he answered happily. His rates were reasonable and his work was very professional. Highly recommend Rock Solid Heating & Cooling...we definitely plan to stick w/ them for our HVAC needs going forward. read more

I cannot say enough about John and his company. I called this am and he was at my door within 30 minutes in the prime of his busy season. Having just moved into our house and not ever having an AC before ( lived on the Ocean before McKinney), I could not figure out why it wasn't coming back on. John was able to diagnose the problem within 5 minutes and was kind enough to not call me an idiot because it was clearly my fault! I offered to pay him for a full hour and he would not accept. My Home Warranty wanted to send out a company that has several 1 star reviews and they would have charged me 65 dollars just to come out. God only knows what that company would have charged me! John was professional, courteous, kind and clearly knowledgable. I will absolutely call him if I ever have an issue with our HVAC system again and I will refer him to everyone I know. Thanks John! read more

I recently used John for service on my AC unit - he did my annual AC check. He was able to come out the same day I called, which was great. He is polite, professional and nice to work with. He also did my furnace check up. I would recommend using John for your HVAC needs. read more

We were referred to Rock Solid by our realtor after our upstairs A/C unit went out and had a great overall experience with John and his team. His prices were very similar to the ones quoted by Sears/Home Depot, and he actually installed the unit himself (we were very concerned after reading reviews from the other guys and how they sub-contracted out the installation). He worked around our schedule for the installation, had the install finished earlier than we originally thought, and came back a few days later to make sure everything was working properly and we were comfortable with the unit. We were very pleased with the service we got from John, and with this being such a big ticket item for us, we couldnt have felt more comfortable with our decision to go with Rock Solid and I would recommend any of our friends and family to go through him. read more

I had my furnace replaced by rock solid after it failed recently during the freezing weather. John installed the furnace on Saturday with no additional fee. I had replacement of the entire hvac system estimated by a company from Prosper that comes highly recommended. John's price will save me almost $2k for the same brand and tonnage. I don't have the model numbers in the estimates to compare. I am very happy with the replacement and he left my garage floor cleaner than when he arrived. read more

Rock Solid Heating & Cooling - Heating & Air Conditioning/HVAC Near Me

I am so very happy with John at Rock Solid. My AC broke on one of the hottest days this year. Not only did John make a point to check on my AC after my late day frantic call. He took care of getting everything fixed without any interruption to me. I had just completed my first treatment of chemo and was feeling a little distress. I whole heartedly recommend John for all your heating and air conditioning needs. Thank you John. read more