SAMM's Heating and Air Conditioning provided exceptional service from start to finish. We were incredibly impressed with their professionalism and efficiency. A special shout-out to Joshua, who did an outstanding job! He was knowledgeable, courteous, and went above and beyond to ensure our system was running perfectly. I highly recommend SAMM's if you any HVAC needs - especially if you can get Joshua on the job! read more

I feel I need to alert all that Samm's Heating and Air is under new ownership and is certainly not providing the service it once did. We have used them since 2018 and referred friends, neighbors and family to them. They have always been terrific. But our last routine maintenance on 5/15/26 resulted in our large AC system not working. We called and were told we could schedule an appointment for 5/21/26. We certainly expected they would send someone to us that night since they caused the problem. It was a working system prior to their routine checkup. They did say we could 'try to get on the list' if we called Saturday morning. Otherwise we could make an appointment for 5/21. I called to talk to Tiffany (owner) this morning and was told she was not in today. I asked to have her call me as soon as possible. I was then told she did not work there anymore. I asked if she or the family sold it. I was given a runaround but was eventually put on hold and then the phone call was dropped. When I called back they admitted new ownership and that they no longer offer 24x7x365 service. I pointed out it is on their phone read more

The service people are great. They show up on time, explain everything, are honest and professional. The receptionist with whom you first interact is not and this can give a bad first impression. There was an issue with ordering a TXV unit; it was sent to a distribution center and our service guy had to call forever until he found it. The people at the front desk blamed COVID for the issue... six years after COVID. Hmmm... Eventually the piece was located and professionally installed. read more

I have tried to schedule an hvac appointment twice and no one has showed up either time. I also did not receive any updates from anyone. I had to call them. They were just full of excuses and put off until the next day to discuss. On first attempt no one reached out the next day. Poorest service and operation I have ever experienced. DO NOT USE THEM. read more

Please don't not use them! I did the yearly service with them. They told me I need to replace my entire system.10 for to 15K. My AC went out with 2 young kids at house. Tech comes out and says it will cost between 825 to 1,500 to fix and there is nothing he can do to fix now so me and kids were hot for 36 hrs. My friend came over to take a look and said all it needed was a compressor. Ran down to ace and had my ac going on 30 min. When I called to cancel the appointment for the expensive fix they quoted the lady that answered the phone says sorry for the misdiagnosis of the tech but tried to justify it with the fact that their $435 condenser that costs $33.00 at ace comes with 5 yr warranty. First, are ya kidding me on that mark up!!! Second, a qualified tech should have been able to fix it right then and there and save me and my children some suffering. My friend is not even an ac tech. They also told me they would refund me for the charge of $129.00 to come out to tell me they couldn't fix it which has not been does yet so I've had to dispute it with CC company. This company is the epitome of scammers and I am reporting them to the Better Business Bureau and I implore you to find a honest company and this is not it! read more

Worst experience with a heating and air company of my life which is saying something as I'm in my 50's and I've been a Realtor for 20plus yrs and have owned many homes and rentals and been a tenant in others. Absolutely rude and not interested in "making it right!" I'm shocked by the way I was spoken to by the technician and then by manager name I believe was Amy. The tech was Tiffany. If you want customer service and want help getting your system right and want to avoid damage to the property look elsewhere! The comment from the manager below is in only true in part. There was damage to the property and as a tenant I definitely am required on my lease to change the filters. Telling me one no longer exits or that another takes it place is vital to my lease agreement. Furthermore, only the tenant knows the issues with a property not the landlord who does not face those issues. Telling a tenant you don't speak to them is incredulous, ridiculous and disrespectful. It's not how a smart business person operates knowing that tenants are customers too and one day could be a homeowner and/or landlord as well. It's bad business practice. read more

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I called Samm's to address a frozen over AC at my house. The person on the phone was friendly, efficient, and helpful. They came out quickly and were on time for the appointment. The techs were courteous, friendly, and knowledgeable. They checked all aspects of the system and showed me video evidence of the problem they found. They were not able to fix the issue on the spot as a major component replacement is needed but they were able to recharge the system as a temporary solution to get me cooling again. The pricing was upfront and fair, I appreciate that the service call fee is waived with repair. The whole experience made me feel comfortable and appreciated. The style of service emphasized integrity and honesty which is huge when dealing with contractors like this. Very satisfied with this experience despite learning that my system is in need of an expensive repair. read more

A few weeks back, we had some AC issues, and found Samm's Heating and AC and thought we would give them a call. The technician came out and seemed to get the unit working. Within a couple weeks, the unit was messing up again. We again called Samm's late at night because the extreme heat was unbearable. The technician came out, and said they couldn't fix it, and it needed a new compressor, but still charged us for the visit. Hence to say, we called another AC company the next morning, and they came out, and said there was nothing wrong at all with the compressor, it was just faulty wiring, done by the Samm's technician a couple weeks earlier. The Samm's technician didn't put a new wire on the unit, just patched up the old one. The other AC company replaced the wire, and didn't charge anything unlike Samm's the previous night when they didn't even fix anything. I decided since the overall unit was old, maybe I should get a new one. I decided I would give Samm's a shot again, and said I'd like a quote on a new unit. They sent a sales guy over to give me a quote. I already had a quote from the other AC company that had come out when the Samm's salesman arrived. He said we are giving you the deal of a lifetime, for $11,695 for a new unit. Unfortunately, the Samm's salesman didn't know I had the other quote from earlier that day from the other AC company for $5950. I'm not sure why Samm's would hike the price up that much. I mean, I understand the salesman wants a big commission, and the company wants profit, but I would just hope the business owner of Samm's would understand that is the wrong way to run a business. Summer in this Dallas heat is unbearable, and to prey on customers who are desperate for their AC to work is a wrong way to run a business, and for technicians to not know what they're doing is probably not good for future customers. read more

Samm's Heating and Air Conditioning, Lp - The Samm's quote, which was almost $5,000 more than the other AC company - Heating & Air Conditioning/HVAC Near Me - Plano, Texas

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From setting up appointment, to scheduling, to the knowledge of our technician and everything he did while he was here; we were blown away. Every service technician company needs to receive training from the folks at Samms Heating and Air. Thank you for making our service call today as enjoyable as it could possibly be. We won't call anyone else for our HVAC needs ever. Btw we are just regular joes and didn't receive any discounts or kickbacks for writing this review. We really just wanted Samm's to know we see you! read more

Found them here on yelp. Happy with the service quick and painless Javier was really nice and helpful. A/C running top notch again! No up-sell + No tricks + same day service = A happy customer! Thanks Rose and Javier! read more

Samm's Heating and Air Conditioning, Lp - Heating & Air Conditioning/HVAC Near Me - Plano, Texas

I can't say enough good things about the service and installation. From my initial meeting with Emilio their sales manager to their installation team leader Mario. I always felt like they had my best interest at heart. I highly recommend this company. read more

My AC went and I had a very quick response time from the time I called and someone coming out. They even came out on a Sunday to get me up and running. I think that's pretty damn good. I called a few places and wanted me to wait for a week to get someone out there but in this heat, I am not going to wait that long to get my AC fixed. Saam's came through when I needed them the most. Price is on the high side but competitive what they charge for labor in the area. I can find a guy that can do it for cheaper but is it worth suffering for days and and weeks when an unexpected repair needs to be done, probably not. For the premium price, you get a quick response time with a knowledgeable tech that will come out on a weekend to get things running. read more

Firstly, I always get reminder calls a day or two before. Then I get a call when the tech is on their way. The always wear booties in the house and are very respectable and polite. Marcus has been servicing us for many years now and this team seems like family to us. read more

First time with Samm's and they totally saved the day!!! When you live in Texas you KNOW how brutal the summer days can be! Called in to Samm's on the day our air went out and they were at my house within 4 hours! Two other companies I had called previously couldn't get to me till the next day or the day after that! Jordan and Karl were able to diagnose what the problem was very quickly, they told me what was going on and that luckily they had the part in the work truck and could fix it! They had our AC up and running again within 30 minutes. Great experience with these guys! I have already recommended them to two other families for their friendly, fast and super helpful service! Thanks Jordan & Karl for being "so cool"....heehee! See what I just did there? ;) read more

SAMM's HVAC - The best HVAC company we have ever used! We just finished replacing all HVAC units (furnace, compressor, some ductwork) in our home. Our units were 17+ years old - their days were numbered. Over the 27+ years we have lived in the Plano/Frisco area we have used numerous HVAC companies. SAMM'S is by far the best we have used. We got multiple bids from a number of companies and researched them all thoroughly. Here's why we went with SAMM's and are glad we did: --Their prices were highly competitive. --Everyone on their team - installers, tech's, customer service staff are employees. --They complete a manual load calculation, spec out the ductwork to maximize flow, and replace as needed versus just replacing the compressor and furnace --They install dampers on their ducts so you can adjust flow to your rooms as needed --They have 24/7 technical support staffed by their employees that resolve your problems/concerns on the first call --Each of their installation teams consist of 3 employees who are paired together for every job to drive consistency, excellence, and accountability. We thought our team was excellent and worked well together. They were meticulous in their work and respectful of our home. --Their technicians are the most highly skilled we have ever seen with the best tools to perform their jobs effectively. Our experience with every aspect of their operation was unlike any other HVAC company we have worked with. They are professional, knowledgeable, and methodical. They don't rush to get things done, rather they do it once and do it right. Needless to say, we were blown away by their service and knowledge! read more

I gave this company a middle-of-the-road rating because I can't judge their "work". The tech that came out and gave the estimate was very nice but I did not use them for my system replacement. I originally called them based on their advertised "60-month no interest" financing offer, only to find out at the end of the estimate that while there's no monthly "interest" over 60 months, they charge a higher price upfront (which worked out to be about 3.5% over 60 months). read more

If I could give this company more than 5 stars....l would! I cannot recommend this company enough!! We had our heating unit stop working right before #snowmageddon of 2021 took place, and turns out we needed an entire new unit (not at all surprised as the unit was as old as our house...26 years). We had a couple of companies come out and SAMMS offered us the most for our money, including a consumer reports top rated unit, and they came highly recommended by neighbors on our NextDoor app, so we chose them. Despite several days of snow, ice, and record low temps, technicians from SAMMS came out on Thursday and installed our new unit plus provided all new equipment in the attic. The technicians were extremely polite and knowledgeable and spent time training us on how to use our fancy new thermostat once the install was complete. They were also very respectful of our house and laid tarps down all through our entryway, up the stairs, and all the way to our attic. This company goes above and beyond and has won our business for life! Thanks SAMMS Heating and Air!!! read more

It's hard to find honest and service-oriented (as opposed to sales-oriented) companies in this field. We had a problem where we would set the thermostat to 74 degrees but the actual temperature would hover around 81 degrees. Basically, our three-year old house wasn't cooling sufficiently. Another company came and peddled all sorts of products without actually fixing or even properly diagnosing the problem at hand. I called Samm's for a second opinion. Karl came out on a Saturday and it didn't take long for him to figure out that our capacitor for one of the outdoor units was out. He replaced it quickly and the house cools properly now. He knows what he's doing. The only reason I took a star away is because of the cost. It was $270 to install a part that costs $30 max, meaning the 20 minutes of labor was around $240. They "waived" the $80 service call fee, which meant one of two things: (1) the service fee really was waived and the labor cost really was $240, which I think was a bit high; or (2) the service fee really wasn't waived and the labor cost was more like $160, which would be worse since the promise to waive was essentially broken. I'm assuming it's the former since I got the impression that they were honest. Regardless, don't let this be a deterrent and confidently use Samm's. Being out $270 is much better than unnecessarily spending $7000 to replace a perfectly fine system, as advised by another company. read more

My Dad has used Samm's for many years, and when we moved to Plano from Oregon and bought a home here, he recommended Samm's highly. I believe they are HONEST. That's really what you want in a service company, a mechanic, etc. They are not the cheapest, but I know that if they say a repair needs to be done, it really does need to be done. I pay for their semi-annual HVAC tune-up service, and every person who has come out has been top notch professional. read more

Do not call this place they come out to tell you nothing and charge you $80 then they come out again to charge you $40 and still nothing is done they are big-time Liars overpriced Liars. I was being generous and giving them one star they deserves none read more

They came out quickly to resolve a no heat issue. First quote was 300 to replace a igniter. I agreed. Then he tried to sell me insurance for $200. I refused. At that point the ignitor he had in his truck "did not fit". He calls in and adjusts his price to $500. By that time I had pulled the part number and searched the internet. $20-$30 delivered. I told him to replace the old ignitor and watched carefully. It was 2, yes TWO screws. I called the local HVAC supply and they had a dozen in stock for $30 each. Less than an hour later I had picked up the right part and installed myself. Saams did charge me $80 for coming out to tell me the ignitor was bad. The "insurance" is a rip off and their pricing is over the top. I told the guy at the HVAC supply store what had happened and he said it should have been a $200 job at most. In response to the claim they do not sell "insurance". Per their website it is called "Samm's Platinum Annual Plan". All service contracts/warranty work is a type of "Insurance". This is the correct company for sure. read more

Our AC went out on a Sunday evening. I called the next morning and was able to get a same day appointment. Martin came that evening during the scheduled window. He let me watch the diagnosis and maintenance on the unit. He answered questions and worked hard. There was a mistake in billing which I did not realize. They contacted me promptly and admitted their mistake. Overall, it was as pleasant an experience as it could have been. read more

Priced a new HVAC system. Samm's Heating and Air beat all other bids. We've used Samm's for the maintenance on our existing system. When our compressor went out, it only seemed fitting to get a bid for a new HVAC from Samm's. They beat all of the other bids and were able to provide a window AC until the system was replaced. The best investment ever! read more

Paul the owner likes to blame his clients for their "errors". When his people make commitments they don't follow through on he tries to blame the client. It's always the clients fault. The only error clients make is in hiring this company. DO NOT HIRE THESE PEOPLE. Update - I talked to Rose first thing this morning and she was surprised by the issues here. No calls or emails all day. You have no interest in solving problems you are just looking for someone, anyone to blame but yourself. More than confirmed all of my concerns and issues. We had a problem with your company a few years back and got the same result. As I mentioned before the error was is hiring your company. read more

My air conditioner when out and with the temperatures already in the 90's in Texas I got concerned. I called the on-call service from Samms on Memorial Day at 9am and they promised to be out around 5pm-6pm. They came at 3:30 pm diagnosed and fixed a bad capacitor in less than 30 minutes. The tech (Karl P.) was fun to talk to and took the time to look over some other items. Really appreciate their dedication and service. read more

Cole K arrived to perform a routine maintenance on our 2 year old unit, which was purchased and installed by Samm's. Cole took the time to educate us on features of our unit as well as being extremely thorough with the system checks and cleaning of our system. Each interaction with this company has always been of the highest quality. We are customers for life and would highly recommend them for any of your HVAC needs. read more

This is an honest, dependable and professional family run company. We originally found them through Service Magic and what a great find! They have done a lot of work for us and we are always satisfied. When we turned our heat on for the first time a few days ago it would not work. It turns out an error had been made when they changed out the blower in the spring. (Come on, now, no one is perfect!) They admitted their mistake and fixed it at their own expense. Other companies probably would have made up a story and charged us again. We highly recommend Paul and his crew! read more

Our AC quit working during a very hot day. I called Samm's, and they were at my door within an hour and a half. The technician was very professional and thoroughly explained what the problem was and provided a couple of options to fix. It was very reasonably priced, and only took about 30 minutes to diagnose and repair. Thank you! read more

Wow. This is possibly the smoothest AC repair experience I've ever had. I had technicians from 2 other companies that came out and told me there's nothing they can do on my AC. I contacted Samm's as my last hope before I replace my $10K AC. They are able to send a technician out the same day who solved the issues instantly. He is very professional and courteous. Their price is very reasonable and they give honest suggestions on what you need and don't need. I will stick to Samm's for my future HVAC needs. read more

Amber always answers the phone with a song in her voice. She is so efficient! The field technicians are always on time, neat/clean, and knowledgeable. I recommend this company. read more

Look, there's a universal rule in HVAC: You're either big enough to do radio and other advertising and you are therefore super-expensive, or you aren't big enough to do advertising and you are a small time ham-and-egger, and you kind of suck. It's a simple rule, and fair in its way. Samm's is an offset to the rule. Once again, Yelp's 4.5 star rating brought me to them in the first place. I called three companies. One could not come out until Wednesday (Big, Expensive); another never returned my call (small-time, sucked). Samm's was prompt, and were willing to send someone out same day (not for free, and I don't blame them). Timothy was super meticulous, and knew everything there was to know about residential AC units and the problems therein. My problem turned out to be fairly simple (capacitor). But because of his acumen and sort of chilled out nature, I took his recos at face value. Look, when your A/C goes out - in Texas - in August - you're just hoping to not get screwed. So when a company goes the extra step and impresses you, you want to let people know. Do business with these guys, you'll be glad you did. read more

Just switched to Samm's from another provider. I needed to replace a heat pump system. I switched because I asked both the current HVAC company and Samm's to provide me with a comprehensive estimate and recommendations for a mid-range replacement to the old system. The other company provided an incomplete estimate on a low end system so they were not listening. Russ from Samm's listened and provide exactly what I needed. The deal was done. The installation of the heating unit which is inside the house was difficult because current units are a little larger than older units but the crew got it done and got it done faster than expected. Much to my surprise, Samm's called me to schedule their technician to inspect the job done by the installers. That is the first time that has ever been done on any of my complete replacement jobs. The technician addressed a minor condensation and the system is running flawlessly with no external condensation. This job was done for an elderly friend so I decided to test the filter replacement process. I couldn't get the filter out without pulling harder than I was comfortable doing so I called Samm's. They sent their technician out that same morning. All is well now. I will be switching my HVAC maintenance to Samm's as soon as my existing contract expires. My thanks to Russ for listening and providing me with the information I requested. Thanks to the entire crew for a great install. And a special thanks to Amber who is the friendly, helpful voice on the other end of the phone when you call. read more

Last Sunday...July 30th, the condenser fan motor died in my air conditioner unit. It was 8 am and I didn't know if there was a company that would be open on Sunday's. I saw Samm's Heating and Air Conditioning on the web and checked out all of the great reviews about them. I called and got an immediate response and got an appointment pronto. Karl came out and saw the problem, the part was under warranty, but it would be a little difficult to get the part we needed on a Sunday. It was now 83 degrees in my house and my cats were not too happy. So I had to buy the part that Karl had available out of pocket. He had everything up and running in no time. Karl was very professional with a great disposition! I called their office the next morning to see if I could be reimbursed for the part. I spoke with Amber and Rose who were both super helpful! I have been looking for a company that was up front and honest and I will always use Samm's for my future maintence. Thanks everyone for your excellent customer service. I will tell everyone I know about my experience. read more

I initially called Samm's for a quote on replacing duct work in my home. The representative was courteous and professional. They were the best quote received. The rep asked me about a maintenance contract for my A/C system. I was hesitant because I had done maintenance contracts in the past and it seemed like it always ended up costing more than just the contract fee. What I didn't know was that those other companies Technicians work on commission so it was in their best interest to charge me more money, not mine. I like that Samm's technicians are not on commission and do not add on unnecessary "repairs". I have renewed the maintenance contract ever since. read more

I discovered Samm's Heating and Air Conditioning a couple of years ago through Angie's List's superior rating. One of the greatest HVAC contacts I have ever made (and I'm an ole lady and have made quite a few in my day). Every time I have used Samm's they have sent the same serviceman which I appreciate immensely. It's more like inviting an acquaintance into your home instead of another serviceman; helps build a rapport with both the serviceman and the company. My serviceman is extremely knowledgable, helpful and polite. I won't use anybody else. They are a fantastic HVAC company and there are not many HVAC companies you can say that about! read more

For the most part I am happy with them. Complaints: 1) I don't know what they do exactly, they never explain when they come out of the seasonal service. 2) They never call to remind me to setup the service appt. I always have to contact them. read more

I have never been treated with more respect, or my home, than with the service at Samm's Heating and Air. Their technicians were prompt, courteous, and above all knowledgeable. He arrived when he said he would and treated my home with kid gloves. I showed hi, where my HVAC was located and he took care of the rest. They have become my single choice for maintaining and servicing all of my heating and air conditioning needs. I don't care where you search; I personally believe that this was the best experience I've had with a contractor. read more

Buyer Beware! I have spent $4000 with this company and my upstairs unit will not go below 82 degrees on a hot day. They misdiagnosed my problem and will not own up to their mistake. read more

Samm's replaced our entire downstairs HVAC system with a high-efficiency, variable-speed 18 SEER Trane, and I was very happy with the entire process. I love that they didn't charge a premium for coming out on a Sunday, the day our old unit died, that they treated our home with respect, wearing booties whenever they came in our house, and that they installed complimentary window units for our use until our installation was complete. Everyone at the company (from the lady who answers their phones, to their sales staff, to their installers) is very well-trained, courteous, and professional, and I would recommend Samm's without reservation. read more

For 9 years Samms has serviced my Heating and A/C needs, all the technicians are knowledgable and professional, Victor and Carl super friendly and they like dogs :) read more