So I don't even know where to start!! The phones didn't work for one, then I went up there and wanted to inquire about a membership and still couldn't talk to anyone. So finally someone contacted me, I went in the next day for a 1hr consultation and a body scan. I got there and the gentleman was all over the place then the body scan wasn't even set up. He had to call someone and it literally looked like the scale I have at home that I ordered off Amazon. Fast forward to the actual class yes I was a little late but there was no communication to even call to see if I could still join the class even if I was 2 minutes late. I got there and tried to sign in on the tablet and my phone number didn't even match. The instructor just looked at me and didn't even stick her head out the door to tell me to either come back or just joined in. So I just left and I probably will not return. I honestly wanted to join this gym but the service was absolutely horrible and unorganized!!! read more

I wish I could give RockBox Fitness Wake Forest a positive review because I really wanted to love it. This is a long review because I want to share my experiences so that readers will understand what can possibly happen if they sign up. I am an active senior who has done non-contact boxing/cross-training/weight-training for over a year and recently moved to the area. I signed up in February 2025 for the "special 4-month program" that they offered. Here is my experience with some helpful advice thrown in: (1) THE CONTRACT. Read your contract prior to signing it! Don't be rushed! They may tell you that it's a 4-month program but their software signs you up for a 6-month contract because their software doesn't allow them to do a 4-month contract. ‍ And you still have to give a 30-day WRITTEN notice to end your contract or it will automatically continue and you will be charged. (2) THE CONTRACT. (Yes, I repeated myself ) Read your LONG contract prior to signing! (Sorry for being redundant but I cannot emphasize this enough.) I was so excited after the recruitment session that I didn't and I lived to regret it. If you have an injury and can't box for an extended period and provide a doctor's letter, they will release you from your contract ONLY if your letter states that you cannot box for a YEAR or more. When I signed up, I didn't even have a chance to watch a class because the gym wasn't even open for a week...and you only have 3 days to cancel your contract if you don't think it's gonna work for you. I'm not great at math, but the timeline put me at a disadvantage. (3) GETTING COACHED. You will be told that you can show up 30 minutes prior to class and one of their "coaches" will instruct you on punches and kicks. The first time I showed up 30 minutes prior to class, the doors were locked. I knocked. Nothing. I ended up messaging the Studio Coordinator and finally the "coach" came to open the doors. I wanted help with the kicks and got a hurried lesson. This happened at least one other time. (4) THE "COACHES". I am using quotes for a reason. One of the coaches was legit and helpful. Her name was Anna. (She has written a 5-star review on this site. Perhaps she wrote it prior to becoming a coach; perhaps not.) The other "coaches" were not awesome. (5) STUDIO OPEN HOURS. Limited. This is not a place that offers an open boxing gym. You can only box when they offer their classes: between 1x daily (weekends) and 3-4x daily (weekdays) for around 50 minutes (early morning and late afternoon/evening). (6) TIME IN CLASS. The classes consist of ~5 minutes of stretching, 20 minutes of boxing and during which the "coach" reads the instructions of the punches/kicks from a paper, 20 minutes of cross-training where you rotate stations and follow whatever is demonstrated on the tablets, and ~5 minutes of stretching. The music is loud and I loved that, except it prevented me from hearing all of the boxing instructions because the fidelity of the speakers was not great. Each class, I had to remind the "coach" to lower the volume of the music during instructions and then turn it back louder. They often forgot and I gave up trying to manage this. (7) YOU CAN MODIFY ANY EXERCISE THAT YOU NEED TO, BUT the round-robin cross-training moves so quickly that you barely can watch the demo and try it, and if you need help from the coach to modify, the time will be up before you need to move to the next station. Also, the cross-training exercises change daily: great for variety and not great for learning them. One last thing, sometimes the "coach" will forget to turn on 1 or more of the tablets and by the time you're able to get their attention to turn them on, it's time to switch to the next station and you will miss the exercise. This happened to me and was the final straw for me. (8) THIRSTY? You have to drink on your own time and that will cause you to miss class time. And of course you have to wipe down the stations with a rag before moving on to the next station but no time is allotted for that. (9) YOU CAN MESSAGE THE STUDIO COORDINATOR if you have any concerns. And I did. Twice. After waiting several days for a response and sending reminders, I was met with excuses pretty much telling me that I just needed to make my needs known. (See comments above about how quickly class moves or the doors not being unlocked before class). I am pretty sure that my review will get a response; just know that everything said in this review actually happened to me. Of course, your mileage may vary, but this was an expensive and frustrating experience for me. read more

I can't speak on the actual gym because I haven't made it that far. I requested pricing and the hoops you have to jump through just to find out how much this gym costs really shows how hard it would be to ever discontinue a membership. They want you to come in for a visit before they will give you any pricing. I asked for pricing when they called and was told they would have to give my number to the GM to have them call for any pricing. Why do I have to go through so many people to get a simple question answered? Seems Rockbox Fitness must have crazy pricing if they won't tell people up front. No wonder I never see anyone in there. I'll stick with Planet Fitness next door. Thank you for wasting my time Rockbox Fitness!!!! I'll pass on the bully mentality but thanks for your response. read more

Amazing staff and killer workout! One of my favorite workouts I've done in North Carolina! Typically you can easily talk me into doing a workout as long as it involves strength training, kicking and punching! RockBox surpassed my expectations and I'm addicted! I'm pretty athletic and the workout definitely challenges me! Very doable tho no matter what fitness level you are at! The trainers are really good at watching your form and giving good form tips too! Very professional and welcoming! I knew from my first workout there I was hooked on Rockbox! read more

This place is getting a negative review before they have even opened. I gave their boot camp a try before committing to the insanely high price of $180/month for trainers with 3 weeks classroom experience. They have everyone a bag with gloves without mentioning it was an extra $90 charge. I returned that bag and was told I'd be refunded. Twin months later and I'm still emailing them for my refund. How a business can start off with this level of ineptitude before the doors even open should be of major concern to anyone thinking of paying $180/month. Go next door to planet fitness for $10/month and save yourself the money! read more