Great customer service!!…read more Thank you for not participating with the mask nazi's. Unlike a bunch of negative posts, I appreciate that they still acknowledge my freedom and right not to wear a mask and won't turn away my business

Return policy leaves very little to be desired. I purchased a small pocket knife for my son's 10th…read morebirthday. My wife had a different style in mind. I went to try to exchange it, but they didn't have anything. Less than 24 hours later, in its original packaging, they wouldn't take it back. It was a 50.00 knife.

Randy's Do It Best Hardware store is why we still need small town/locally owned hardware stores!…read more At the time of this review I've had keys made, bought screws two different times and bought a pressure relief valve for my water heater. I've also inquired on things. There's always someone available to assist you and they're always friendly especially Randy! Nothing against Lowe's but service is way better here. I can't speak on how prices compare to somewhere like Lowe's or Home Depot but if I need a hardware type item and I'm home this is my go-to' place since they are only 5 minutes away. When I went to buy screws I showed an associate what I needed and they bagged them up for me. Also, I feel like the associates here are better trained than Lowe's or Home Depot. The store is clean, associates are friendly and you don't have to walk all over creation to find what you need!

We've always gotten great service at Randy's but I had an exception experience recently. I've had a…read moreBenchmade knife for several years, but I broke the tip off the blade quite some time ago. In seeing the "knife of the week" videos that Christian shares on social media, I learned that Randy's was a Benchmade dealer so I took the knife into the Timberville store to get feedback on what could be done. To my surprise, Christian took care of sending the knife back to the company for repair. Although I also receiving shipping notifications from the carrier, Christian also contacted me directly to let me know when it was back. The knife is as good as new! Thanks so much for being a great locally owned retailer that focuses on providing outstanding customer service!

Great local hardware store. Personnel are very helpful. Yes, you can ask any stupid question and…read morethey will be very helpful. Recently had the lawnmower blade sharpened, purchased fall grass seed, and brackets for gutters. Quality merchandise. Buy local. Prices are comparable to big box stores.

OMG. This is everything a hardware store should be, used to be…read more.. They have a great selection of kitchenwares, all the cast iron you could ever want, even rice cookers and crock pots... and their prices are very reasonable. I also loved the birdfeeders- they had two story options even- and the wide variety of crafty stuff- gorilla glue, etc. etc. And that's just the girly stuff :) I could have spent hours in here. And I'm sure my husband could too. He was more interested in the guns, ammo, tools, fishing equipment... you get the idea. Truly one of the last of the great hardware stores. Definitely worth checking out if you are in town.

For a long time I supported this place and strongly advocated against shopping at Ace hardware…read more Keep things local at a hardware store that is part of the community. Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt. The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway. I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice. It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt. Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns. (Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.) In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon. You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this

Nichols is top notch. I love their helpful employees. They know where everything is and if they…read moredon't have it? They'll tell you where to go to find it.

I love my local Ramsey Hardware store. I called for what I needed. They located it and even held it…read morefor me up front so I could quickly get in and out. They have always had what I needed and the service is fabulous every time!

I stopped here yesterday to pick up a couple of items. It is now my go to hardware store. The…read moreemployees and customers all were wearing masks and were social distancing. The store is well stocked with items of all kinds. I plan on returning today to pick a couple of light bulbs. Well done!!! Way do it right!!! You have my support...