Another business price gouging and blaming the economy. Smh. $20 for a tiny toy? Ridiculous…read more Honestly, people should start cooking for their dogs -- it's healthier than the overpriced, low-quality stuff these places are selling. I'm never going back, not here nor petsmart both ridiculous and overpriced!

Love the shelby store as it's larger and well stocked. All employees are super friendly & helpful…read more I also use the nail grooming service and highly recommend.

They have a lot of pet items and good prices. I was able to find a number of interesting things for…read moremy dog

I heard that this store opened up on Black Friday, and I never got to stop in and check it out. I…read morewas amazed with the large amount of dog food they had, with bigger bags as well. They had a lot more dog items than any other item it seemed. There was rows and rows of dog toys, food, beds, accessories, etc. We went to the cat section after and there wasn't as many food options yet, but we saw a lot of the big named popular cat food anyway. We even found our brand that we use. The best part was walking over to the wet food. We found Tiki Cat wet food - hardest cat wet food to find anywhere. No one has it. We have checked the major pet stores and other stores we shop at as well. You can only buy it online and it is rated as one of the healthiest by multiple vets. We decided to buy the two different options to try it out and see if our cats love it. They had quite a few cat toys, and some really cheap options. Across from the food, near the register, we saw rice and mice for sale, super cheap. They were adorable. Right above them, they had cute birds. These are the only live animals they have in store - no dog/cat adoption. I really enjoyed two other sections of the store. The fish area surprised me with LED tanks or Glow tanks - something my little sister would love. Quite a few of them came with a set that included rocks and a few decorations, along with a filter. It makes it easier to have everything you need, and with different designs. I loved the rocks they had as well. Another section was the bird feeder area. They had really pretty bird feeders and large bags of different bird food. They also had tiny little hanging food items or discs that were super cheap. We saw gourmet food items for critters, including birds. I am excited to buy a few in the spring. I was amazed to see wildlife food, like corn, for deers. I did not expect to see it. The employees at the register are very friendly, and were happy to hear I was excited about the wet food options. I am hoping they will bring in different kinds in the future! Looking forward to stopping by in the future.

WORST PLACE EVER!! I will never ever go back! Had boarded our dog 3-4 times in the past…read more Recently was last summer. She's a 10 pound Maltese, never ever bit anyone in 15 years of having her. Rude, insensitive, entitled lady behind the counter. Denied her treat of Denta Stix which shes had for ten years, saying it's a choking hazard. This lady was on a power trip, not nice, not welcoming, doesn't like her job obviously. Filled all the papers out. Dog had all necessary vacinations. She bent down and tried to put a lease around her neck. Dog has cataracts and is hard of hearing too. Dog snipped at her. I asked her to give the dog a few minutes to calm down since this is a stranger she cant see trying to put something around her neck. She refused and told us she couldn't take out dog!!!! At the last moment before we leave for out week long vacation she says she can not take the dog!!!!!! No apologies just flat out can't take her!! We had no one or no where to take her since it's the Fourth of July weekend!! This person didn't care about any of that. Ruining our vacation didn't matter to her. To top if off I was told by a Danielle that she'd hate to report my dog to animal control if she bit anyone!! This dog who has had a rabies shot was going to be reported to animal control?? Are you kidding me? For what for them to come take and euthanize her? Stay far away from this place. The store manager was no better except supporting his staff! I wouldn't leave a fly here!!

Always a fun time shopping here, especially if I bring my dog. This store stays pretty clean…read moreconsidering what it is. The employees are friendly and the prices are reasonable.

Amazing experience and visit there today! Came in to get some different wet food for my picky…read moresenior cat to try and the ones I was looking for were on clearance. The gal that worked there saw me looking at the clearance table and made sure to let me know a different location cat food clearance also was in the store - which was MUCH appreciated! Upon checkout the guy worker was also pleasant and as he scanned made sure all the clearance prices were ringing up correctly which was amazing. As a customer, I definitely felt like my time being there was valued by employees and they both made sure to go above and beyond to cater what I needed. Will definitely be back to this location and I highly recommend it!

As a lifelong pet owner, I love coming to these type stores to see more speciality items and food…read morethat's available for my pets. Petco has done well with me over the past few years since my cat's on a special kidney diet, and as anyone who's had cats knows, their fussy eaters. After working with my vet about 2 years ago, we got puddy settled into her new diet and she's finally acclimated with her routine. When I was growing up we had a dog and we had that dog on Science Diet dog food. I also had a Beagle who ate science diet since he was over weight and getting these bags of food is somewhat expensive and this was before the day and age of the internet. So, coming to stores like this was imperative. But here's where I love Petco. In my area, there's only two stores that carry Puddy's Royal Canin wet food for her kidneys in the loaf style can, and that's Petco! (the other one's pet supplies plus.) I buy the cans about 5 or 6 at a time since a case (24 cans) is $70 on Chewy. The reason I get 5-6 can's at a time is because my cat's primarily on a dry food grazing diet. Wet foods only on request. Sometimes puddy will pass on the wet food for a few days and since I don't want it spoiling, I don't buy in large quantities. So, off to Petco we go. During the pandemic, there was a huge pet food shortage, and Petco saved me a few times by having it available and in stock when other places didn't. The food shortage went on for a good long while and it was rough there for a hot minute. But, they did me right and always came through when I placed an order and had it, compared to Petsmart who doesn't carry half of what I need anymore. The joy of shopping here is not only do they have my specialty food, but I can order in advance on their website and it'll be ready for pickup when I'm there. Sometimes they'll have it on sale and I do save a few bucks but I also like seeing what else they have here. I've picked up a few other things while here in the past which helps. The staff here's good, but for a while there, it was slacking. I appreciate them, especially post pandemic. They also do pet adoptions which is great. They have a grooming center for dogs, but puddy doesn't need grooming, so we don't go. I think they might have a vet area, but we have a specialty cat vet so I don't utilize that either. Overall, fabulous!

I found this site when Amazon was out of N-Trails. Becky is delightful to work with. She gives a…read morekind and personal touch that is rare these days. She even called me to address a question I had emailed. The treats came well protected. As a freeze dried product, there are often a lot of crumbs at the bottom but not with this order. Supporting a small business is a bonus that makes you feel good.

Great selection of healthy grain-free pet food! The staff is very knowledgeable when I have…read morequestions about what I should be feeding my pets. I love the large selection of items available in the freezer.

I stopped in to pick up some crickets for my son's gecko and also needed to get my cat some soft…read morefood since he recently had dental surgery. The associates were very helpful and helped me find exactly what I needed. Everyone was friendly, knowledgeable, and made the shopping experience easy. I always enjoy coming here because they have a great selection and excellent customer service. I highly recommend this PetSmart to any pet owner

This store truly is hit or miss, I tend to frequent this store because of location convenience…read more I've had experiences where everything is stocked well, clean and employees being great and other times where they look like they were robbed of everything and the employees being extremely rude. My most recent visit they didn't have 2 wet cat food items I was looking for so I walked in and walked out. It has become kind of a frequent occurrence in this regard and I often try to check what's in stock at this location before wasting my time going in but it is always wrong OR the item just isn't stocked at the store despite having it. Will be taking my business a bit further to Petco instead going forward.

I love this store because of its wide variety of animals it caters towards. Birds, Guinea pigs,…read moregerbils, hamsters, various reptiles and amphibians, and aquatic species as well. Most employees are well rehearsed on animal needs or at least the ones that they own themselves. I signed up for the pet club to earn points and get discounts since I have 2 fish tanks and 14 female Guinea pigs! They were super helpful and the owner was extremely friendly when giving us information. They went above and beyond when trying to find the best deal for a 60 gallon tank. Even helped load the heavy oak stand into the truck after hours. Helped with tank stocking so it would be a very peaceful community with lots of live plants which are low maintenance. Wonderful selection of Guinea pig toys, mine can't get enough of them! My ONLY complaint with this store is the sale of live animals. They have wayyyy too many Guinea pigs in the cages and too many rabbits in small wire-bottom cages. They do however have plenty of food, water, ect but no room to run & high chances of disease spreading. Rabbits and Guinea pigs run a high chance of spreading diseases which are deadly to Guinea pigs. The acrylic tanks/cages allows for too much ammonia build up which can cause URIs. For an unsuspecting new pet parent, they would shrug off as sneezing. Antibiotics are fairly cheap but has to be bought from a vet after diagnosis which many parents wouldn't do for a "childs pet". There are soooo many Guinea pigs in shelters and rescues in need of new homes and wish that they'd try rehoming before mass breeding at the store. Also, don't buy hamster, Guinea pig, or small animal cages here! None are large enough or for hamsters offer deep enough trays to fulfill the minimum requirement of 6-8in of bedding. For Guinea pigs, Midwest, C&C, or homemade is the way to go. Hamsters have more suitable options both store bought and homemade, just do some research!

They are not open. Maybe they moved? Website is down. So sad. Did have a good selection of fishread more

I've been taking my dogs there a few years and let me tell you.every time I take my dogs there…read moretheir private parts are nicked and they are scared to even get back in the car for 2 weeks. I specifically have directions on how I want my dogs to be groomed to the person who took the appointment and the groomer Cindy,(whatever her name was) to keep my dogs face and to give them puppy cuts to both. My dog ended up being shaved to the bone I'll post a picture of him but absolute worst grooming service I've been too and enough is enough!

This place sells very sick puppies with parvovirus. You won't know they are sick until shortly…read moreafter you get them home where you'll quickly realize that your beloved new family member is very I'll and needs emergency veterinary care whichever will cost you hundreds, if not thousands. When you call Donna, the owner, she will refuse any responsibility. This place also groom's and has had dogs die from being soaked in chemicals. Google it; it's verifiable. Please do not support this horrible business! Let's shut their doors once and for all so no more dogs have to suffer because of this awful place!

Friendly but not very welcoming. Brought in my Service Dog and I asked if he could just take a look…read moreat the cats they have. I know better than to let my dog touch a cat or another animal in the store--but the manager was so adamant--"no we've had so many bad experiences and these cats have had a bad history..." Well if he was more understanding of how official Service Dogs are and their handlers; he would be more educated. My dog and I have never had a response like that about not being able to just look at the cats or other dogs that are being shown for adoption; and we've visited dozens of pet stores. 2 stars to the Manager. 5 stars to the other employees for being welcoming to my dog. Very nice store by the way!

Love this location! Super close to my work, friendly and helpful staff and I always find my food in…read morestock!

I wish I could give this store six stars. April is a great business woman and she does a good job…read moreof finding the best staff (and baby birds). The grooming is good too.

Every part of the experience has been wonderful. The staff are all very kind and knowledgeable with…read morebird care. they are very patient with me coming to visit and i always learn something. lots of toys and products for happy Birds and People. Its obvious that they have the birds best interest in mind and honestly love these little guys. Only place ill go now.