***update: The owners did call me and addressed my concerns and said they would implement a system…read moreto which pets are looked at a bit more closely in the future to prevent something like this from occurring in the future. I believe if this is change is made that this location would be a good place to go. Also leaving the original post so this update actually makes sense*** I took my dog to this place over christmas this year and when I picked her up she was covered head to tail in a very serious staff infection. I am not sure where she picked her up and there was no way to be certain, but what I can say is that there is no way that they could have over looked this. If they had contacted me we might have been able to start meds sooner. When I took her to the vet I was getting asked questions to help streamline her treatment, but when I called they would only keep telling me that the manager was in a meeting and would call me as soon as possible. This is the excuse I got the next day too. So far the manager hasn't called me. Edit: To be clear (in response to Brian) I don't think it was caused by the stay there, but it did get significantly worse to the point that it would be impossible to not notice it. The only way it could happen is if nobody spent a lot of time with her, which was a service that I did pay for.

The best boarding/daycare facility in the area! My dog, Remi, is usually stressed and sad while we…read moreare away but the staff at The Dog House made sure he was happy, eating well and playing with other dogs. He had a blast and slept for days when he got home. I will never take him anywhere else!

I have been taking my dogs to Lake Pointe Pet Resort for several years now and I am extremely…read moresatisfied and happy with the type of care they give my dogs when I kennel them here. They are great with special requests for my dogs and I love that they let them out to run and play with other dogs and I completely trust my dogs with them. I highly recommend this kennel to board your dogs.

I was really impressed with the setup, especially that it's climate controlled, I felt totally…read morecomfortable leaving my pup here. You can tell they care about animals and they are so friendly!! I always recommend Lakepointe when anyone asks me about boarding!!!

This family run business is the best. Julie takes such good care of your dogs. She goes that extra…read moremile to dress them up and take pictures of them and provide them a great safe space while you are away.

We've been using Fox Run for the past 6+ months. Our 2 beagles love it and we have the peace of…read moremind they are being well taken care of. The personal attention and care our dogs receive are the reason we won't go anywhere else.

Over Christmas my pups were in great hands! Taylor came as many times as needed and even spent the…read morenight upon request. Giving one of the dogs medication twice a day was no issue either. It's a definite bonus having someone with over 3 years of vet office experience!

From the owner: Meet & Greet Prior to Pet Sitting, Playtime, Feeding Potty…read morebreaks, Providing Medications & Take care of your pets like they were ours!

Our two giant schnauzers have been coming here for years and we all love it! Very professional and…read morefriendly. The owner lives on site so your dogs are never alone when boarding. Our veterinarian recommended Cloud Nine to us as she takes her dog as well.

Charlie always looks forward to his trips to she the staff at Cloud nine. Gene is a great person,…read moreCharlie loves him. The care they take is great. The cut Charlie receives is exactly what I ask for.

I have always had a great experience with CBW Rowlett. The staff are friendly and have always…read moreanswered my questions and taken good care of my dogs. One of them needed medication administered and they made sure he took it with his meals. Grooming services have also been a good experience. Love this camp and the camera access as well.

My dog was attacked on 3 different occasions needing medical attention each time, so I don't…read moreunderstand at all the type of supervision that takes place. Look at the owners responses to any 1 star review on google and then decide for yourself. Not only can they not accept feedback vs lashing out, this business owner has very little to no integrity. Sends a check in mail for vet bill then rescinds it through the bank 2 days later. Good thing I'm not hurting for cash!

This past Saturday marked our second visit with our new puppy. We were really just shopping around…read morelooking for a new vet, but honestly, we have no reason to look elsewhere. Great staff, calm, understanding, and informative. Would definitely recommend.

Terrible...completely incompetent. We gave them multiple…read morechances since all the reviews are great... 1) Entered dogs name incorrectly - they spelled it as BISQUIT. We informed them it was spelled wrong and they 'corrected' it as BISKIT... 2) We brought a sample in containing a worm and asked them to look at it. They called back and informed us that the sample tested negative. We were confused and asked for clarification on what exactly was tested? They said they didn't find anything. We reiterated that we brought in a sample containing a worm so how would there not be anything found when a worm was in the sample? They said they would go check again, and called back and said 'yepp there's a worm and 3 parasites'... 3) Called and they were confused because there were two dogs with the same first name and last name but spelled differently. We informed them that yes, that was your staff that incorrectly spelled her name TWICE so they ended up making two separate accounts which lead to confusion on their end anytime we called... 3) Fast forward about 6 months later, we received email reminders for her checkup. We called to make an appt and was told there was no record for a Biscuit in their system.... so how are we receiving emails? We have been there 4 times how are there no records? Receptionist got extremely rude and kept asking 'are you sure this is the right vet?' after we informed her for the 3rd time this was the correct vet, we have been there multiple times, and you are the one sending us emails. We told her either name it could be under and she continued to tell us there was no record but that someone with our dog's name did have the same last name, but a different first name... the spouses name was also the same name we had given them...the same phone numbers and the same emails....but you couldn't 'find it' and had 'no record?'.... 4) Told them we are done with this vet and their incompetence, and asked them to send over her records which we still have yet to receive.

I used Chrissy for the time I lived in the area (about a year and a half). She is truly an animal…read morelover and I trusted her fully with my pets! Even when I had one who had just gotten out of the emergency vet and needed medicine, she happily took care of him. Another time, she alerted me to a possible medical issue. She has always had my pets best interest at heart, even when it caused her extra work. I could always rely on her opinion and advice. I truly miss not having her to take care of my pets since I moved away. You will not be sorry you used her services!

Chrissy was great and took amazing care of my furry babies. Also, her prices are more reasonable…read morethan any other service I know of. I would highly recommend her services.