I had a bad experience at this dealership. I came to inquire about a Prius. The sales person was…read morepretty humble and nice, but the manager gave me a low ball offer on my 1.5 year old car, over $12K less that what I purchased it for. When I brought it up to the salesman, he just said that they have to make money somewhere. They also took the key to my car and didn't return them until I said the trade it was ridiculous. I then had to ask to get my keys back. I think this is some sort of a scare tactic to push people to buy (note that they didn't even go to my car, so no clue why the keys were even needed). On top of that, I continued getting promo emails even after I told them I didn't want to be in communication with them. When I want to buy a Toyota, I will definitely go elsewhere.

Im an active duty service member, I PCS'd to California but I'm a resident of Tenn. We got a car…read morefrom here so we can drive across the country & it's been a headache, the car has a recall, they didn't disclose that to us, the car shuts off randomly and its been almost 3 months & they haven't given us our plates. we're currently driving on expired temp tags & it's been a headache dealing with them. They sent us extended tags & somehow sent them to the wrong address. I'd take my business somewhere else if you were thinking about getting a good used car.

We bought a car there with a pre-existing problem and it never got fixed. We didn't know about it…read moretill after the 30 day warranty was up. Very disappointed in this transaction. It was the first dealer we ever bought from and were very inexperienced, and senior citizens. ( We always had purchased cars from individuals previously.) So now we're looking for a different car but the value of the one we bought is alot lower than what we paid for it. (We think the price was too high too.)

Brian has helped my family with vehicles for decades. You can't find a better dealer in the state.read more

We were shopping for a truck and we took a chance on Legg Motors, it is 1 1/2 hours from our house…read more We are glad that we did! Robyn and Teddy were great. There was no pressure to buy and they were willing to share their knowledge even if we did not purchase from them. We highly recommend Legg Motors. It is worth the drive.

By far the best car buying experience of my life. I am almost 60 years old and have been to many…read morecar dealerships over the years. I have never bought a car so easily, ever..Teddy and Shane are amazing. They really go out of their way to treat people with dignity and to make sure that you are happy with your choice..I would recommend these people to everyone. If you need a car please go he te first, you will not regret it...

Bought a car on Jan. 30th, he did not file for the tags and title until April 1st. we tried many…read moretimes to get the registration done but all we got were excuses. The bank was threating us because they has not received the title, the temp tags ran out on the car. One excuse was he's very busy with other businesses, if that is the case then perhaps he should give up the car business if he can't properly run it. Other excuses were he was on vacation twice during those 2 months, then it was the courthouse was short staffed and behind. I called the courthouse to find out he didn't even apply for the registration until April 1st. So if you buy from him be aware you may not get you title and tags for awhile without a fight. But I will have to say the girl that is normally there is very nice and competent but there is nothing she can do about tags

On December 13, 2023, my wife and I purchased a used 2011 Toyota Highlander Hybrid Limited from Top…read moreNotch Used Cars for $17,288.60, including tax. We had already paid a $500 deposit on an earlier date, which was subtracted from the price above at the time of vehicle purchase. We received from the seller a 3-month, 3000-mile warranty as well. The following problems were discovered during the 3 months after we purchased the vehicle: Dec 27, 2023: When driving to meet friends in Pigeon Forge for Christmas, a hybrid alert came on, and instructed us to pull over immediately. The vehicle was towed to Rusty Wallace Toyota for diagnosis: Hybrid Oil Pump with Motor Assembly failure, Code P2601. - Towing cost to Rusty Wallace Toyota of Morristown and Top Notch Auto: $112.50. - Diagnosis at Rusty Wallace Toyota of Morristown cost: $167.80. - Rental car cost: $388.10. - Replacement of hybrid oil pump with motor assembly by Top Notch Auto of Johnson City, TN: $850.65 (Not covered by our Top Notch warranty.) Feb 29, 2024: When having tires rotated at Johnson City Toyota, the following issues were discovered: - Front struts recommended replacing. - Sway bar end links both front and rear rec'd replacing. - Both front lower control arms rec'd replacing. - Replace rear subframe due to bushings being dry rotted, torn, and rusted out. - Fix driver side axle seal leaking. - Fix banjo bolt on the back of the engine leaking. - Replace broken air vent to the right of the steering wheel. - Total diagnosis cost: $738.69. - Proposed cost to perform all repairs by Johnson City Toyota: $19,252.38. Top Notch Auto said that none of these repairs were covered by their 3-month warranty, but they told us we could drive the vehicle safely until we could afford to pay for them. Mar 9, 2024: While driving to the North Carolina coast to meet family for vacation, a hybrid alert came on again instructing us to pull over immediately. The vehicle was then towed to Mark Jacobson Toyota of Durham, NC. - Diagnosis: Hybrid Oil Pump with Motor Assembly failure, Code P2601 (same error as Dec 27, Top Notch said they repaired). - Towing to Durham, NC & Johnson City, TN cost: $618. - Diagnosis at Mark Jacobson Toyota, Durham NC: $172. - Rental car cost: $475.76. - We no longer trust the Highlander to be safe and stopped driving it after it was towed back to Johnson City. It's been sitting in our driveway unused since then. Total cost of vehicle as of 30 July 2024 (already paid and future repair estimates): $40,064.48 Still carrying the loan and insurance for that vehicle, we had to withdraw funds from an investment fund I've saved to since 2007 to buy another vehicle to replace the bad one. I intended that this investment fund would help take care of my severely disabled niece when I and the other elders of her family were no longer around to take care of her. She is 7 years old and lives with severe brain dysfunction, severe vision impairment, considerable motor difficulties, and severe speech impediment. I recommend that anyone considering doing business with these people to please review their Better Business Bureau rating and review of "F" at https://www.bbb.org/us/tn/johnson-city/profile/used-car-dealers/top-notch-used-cars-0533-90040679

Best Customer Service Around!! Friendliest Staff and Always…read morewilling to assist!! Dependable vehicles at an affordable rate.

Had to get a new car. Due to a wreck a got in a few weeks ago, and I could've asked for better…read moreservice. John was the one who helped me out very friendly, and very happy with my purchase. Thanks so much.