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    Rocky Water Park

    1.0 (1 review)

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    3 years ago

    Disgusting place Staff is unprofessional, place is dirty and they do not treat people right

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    Crowne Plaza Melbourne - Oceanfront by IHG

    Crowne Plaza Melbourne - Oceanfront by IHG

    2.9(260 reviews)
    3.9 mi
    •$$

    Sometimes you just gotta go to the beach. Long story short we needed a spontaneous one night pet…read morefriendly beach getaway within driving distance and Crown Plaza Melbourne fit the bill. Having more than enough IHG points to cover this stay was also a factor. The lobby is bright and welcoming, every staff member we encountered was helpful and friendly. The room was clean, cozy and had very comfortable beds. Best of all was the beach access. While we enjoyed the beach the evening we checked in we were entertained by a live band while we sipped drinks from the patio bar. There is a resort fee, was reasonable because it included a $10 that you could use at the bar, the commissary or the Starbucks in the lobby. I honestly have nothing negative to say about our stay. Can't wait to come back.

    5 star Review I've…read moreworked as a bartender myself, often serving events with 500-1000 guests, so I notice immediately when someone behind the bar is the real deal. Shannon, your bartender, is exactly that. She is high‑speed, professional, and makes an outstanding coconut rum runner -- one of the best I've had. Her energy and skill set the tone for a great evening. The hostesses were also wonderful. When there was a bit of confusion with our order, they stepped in quickly, kindly, and made sure everything was handled. Their teamwork and willingness to help did not go unnoticed. My only recommendation: with the number of guests you're bringing in, please get more staff on board. You have some incredibly hard‑working people, and I'd hate to see them burned out. Everyone should be helping bus, clear, and support each other -- it makes a huge difference in service flow. Then there is Bri in valet, who stands out like a shining star. She has been helping me all week, getting the vehicle ready for my Hospice Service K9s in training. Her kindness, consistency, and professionalism are exceptional. Great job, Bri -- you made my stay easier every single day. The front desk staff has been sociable, welcoming, and genuinely pleasant. I appreciate that more than I can say -- it's not the same standard up and down the beach at other venues. A few suggestions for improvement: * Elevators: One elevator has been shaking noticeably, and another was stuck/not working. With the inspection due August 1st, I strongly recommend getting someone in to address this. Safety and comfort matter. * Staffing: As mentioned, increasing staff coverage would help maintain the high standard your team is clearly striving for. * A hot tub: This would be a fantastic addition and elevate the guest experience even further. The maintenance and cleaning staff have been all smiles and incredibly kind. That warmth makes a difference -- especially for guests staying multiple days. Overall, I've truly enjoyed my stay. You have some phenomenal employees who deserve recognition, and with just a few tweaks to support your growing numbers, the Crowne Plaza could easily be the standout hotel on the beach.

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    Crowne Plaza Melbourne - Oceanfront by IHG
    Crowne Plaza Melbourne - Oceanfront by IHG
    Crowne Plaza Melbourne - Oceanfront by IHG

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    Rocky Water Park - vacation_rentals - Updated September 2026

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